100% of the CEO
John H. Schnatter
I worked at Papa John's full-time for more than 10 years
Pros – Papa Johns promotes from within, many managers such as myself were previous drivers or in store personnel. It is a fun job in all areas, although you do have to pay attention to detail at all times. It can also get extremely busy at times.
Cons – Like all businesses, PJ has goals for "numbers" that you have to make. When it comes to labor, those goals are sometimes very unrealistic. During standard peak times, there may be plenty of employees in the store, getting the job done, but this is "burning up" your labor, even if sales are very good. On non peak times, it can also get busy, and the only employees are one driver and one manager. If the driver is on the road, the manager has to do EVERYTHING: take phone orders, assist walkin customers, make pizzas, cut pizzas and route driver. It may not seem that bad, but if you get a spike in business, you could have a screen full of pizzas to make, a few in the oven, maybe getting ready to fall off while you are on the phone taking an order, with 2 lines on hold and a customer in the lobby waiting on their food. It can be overwhelming and impossibly stressful. Your GM or DO (area manager) may or may not get some help for you, or come in themselves, and that is if you have time in this chaos to actually call them. This also snowballs because your one driver may have 8 deliveries waiting, and those customers eventually call back angry waiting on their food.
Advice to Senior Management – Staff your stores adequately for business and don't put so much pressure on management to "make the numbers" at all cost. Also take a trip down the road, stop at Wendy's, McDonalds, Burger King, Taco Bell etc ... see if any of them have just ONE employee in the store doing everything. You just won't find it, and they just have business to deal with inside the restaurant. Papa expects one shift manager to do everything in the store, and has to deal with the phones, people waiting for their food. Get a clue, change your precious 'labor matrix' and staff your stores so that employees don't have to get stressed out, hand over the keys to the GM and walk out of an otherwise good job. I realize any job can get stressful, but if you go through this scenario 2 to 3 times a week, it gets way too frustrating to handle! AND a few years ago, PJ corporate stores eliminated the position of Salaried Assistant Manager who used to share in the bonus. Now just a GM who gets all the bonus, and a few hourly shift leaders.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2012-08-30 09:14 PDT
I worked at Papa John's part-time for more than 3 years
Pros – builds teamwork skills, communication skills, guest satisfaction skills. learn to work in a fast past environment.
Cons – long hours, never a weekend off, managers not really professional, no team meetings to discuss future goals
Advice to Senior Management – should be more professional
Yes, I would recommend this company to a friend
2014-02-12 18:29 PST
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