Papa John's Reviews

Updated March 26, 2015
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3.0
604 Reviews
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Papa John's Founder, Chairman, and CEO John H. Schnatter
John H. Schnatter
288 Ratings

Pros
  • Good job for high school aged person, tips are usually good, very flexible hours (in 34 reviews)

  • Free pizza if the manager is not around but besides that nothing (in 32 reviews)

Cons
  • Minimum wage with very little chance for a raise- you MIGHT get one and only if you ask (in 35 reviews)

  • wear and tear on vehicle, hourly pay - they only pay you 4 (in 16 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Papa John's is Better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Manager in Baltimore, MD
    Current Employee - Shift Manager in Baltimore, MD

    I have been working at Papa John's full-time (more than 5 years)

    Pros

    Relaxed, easy, straight forward, low levels of bs

    Cons

    Not much room for advancement

    Recommends
    Positive Outlook
    No opinion of CEO
  2. Your experience can vary depending on the management staff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Training General Manager in Nashville, TN
    Current Employee - Training General Manager in Nashville, TN

    I have been working at Papa John's full-time (more than 5 years)

    Pros

    Perfect first job! This was my first inside job.

    Cons

    Customer service is always a struggle at times also it's very fast paced.

    Advice to ManagementAdvice

    Manage with consistency and always do the right thing and you'll do well!

    Recommends
    Positive Outlook
    Approves of CEO
  3. Good company to work for.

    Former Employee - Delivery Driver in San Mateo, CA
    Former Employee - Delivery Driver in San Mateo, CA

    I worked at Papa John's part-time (less than a year)

    Pros

    Discounted food, fun people to work with, flexible around school schedule (great for college students!) and our store could get really busy on the weekends for delivery = good tips for delivery drivers!

    Cons

    We never knew when a busy time would come. Sometimes it got crazy busy on a random week night. Therefore, it was easy to get caught off guard and be short handed. Luckily we had a great crew and people would come in on days offs or early to help cover.

    Advice to ManagementAdvice

    Keep hiring fantastic managers. The managers at the San Mateo store are wonderful!!!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Good experience, fun atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member in Sioux Falls, SD
    Former Employee - Crew Member in Sioux Falls, SD

    I worked at Papa John's full-time (more than 3 years)

    Pros

    Good company to work for, either full or part time. Fun atmosphere, good second job for supplemental income too. Employee discounts for food, flexible schedule.

    Cons

    It's the pizza business - some employees will be under-achievers and/or teens. Comes with the territory. Tips for deliveries are not what they once were.

    Advice to ManagementAdvice

    Be aware that managers will make or break both customers' and employees' outlook of both the store and the company. Don't just promote because it's a warm body when you need one to fill a management role.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. Overworked and under appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - In Store Team Member in Towson, MD
    Former Employee - In Store Team Member in Towson, MD

    I worked at Papa John's part-time (less than a year)

    Pros

    Good for high school student wanting regular pay and free pizza

    Cons

    Over working qualified people, refusing to cross train The under qualified workers causing resentment.

    Advice to ManagementAdvice

    Cross train the under qualified workers instead of just giving hours to qualified people then wondering why they are frustrated and overworked and end up calling out. Shift managers need an ego check as well. This is a business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. Papa John's is a good place to start.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Papa John's

    Pros

    Papa John's has a fun environment.

    Cons

    My location had a lack of leadership.

  8. Terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Papa John's

    Pros

    work schedule based on needs for drivers. Made decent money as driver and co-workers were easy to get along with.

    Cons

    Depending on work area tips were not great and company doesn't compensate for gas. Base salary for drivers could be better.

    Advice to ManagementAdvice

    HIre competent drivers and front staff to avoid overturn in staff

    Recommends
    Neutral Outlook
    Approves of CEO
  9. Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Delivery Driver in Fredericksburg, VA
    Current Employee - Delivery Driver in Fredericksburg, VA

    I have been working at Papa John's

    Pros

    It's a good company to work for. Very caring and the pay is pretty good as a driver. Worked there for a few years

    Cons

    There reply isn't any cons

    Advice to ManagementAdvice

    Pretty good

    Recommends
    Positive Outlook
    Approves of CEO
  10. A stressful job, but it paid the bills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Papa John's full-time (more than a year)

    Pros

    As a General Manager (GM), you create the entire schedule, so there is some minor flexibility if you need a particular day off. It's a great entry-level opportunity into store-level management for those without a degree or much experience because you can promote from within. I began as a driver, promoted to shift leader, then to GM all within 7 months (my store did not have an Assistant Manager, so I skipped over that position). It was also nice to yield the highest amount of power in the store; as GM, you are king of your store.

    Cons

    This is an extreme multi-task environment where you will find yourself pulled in many directions for 55-65 hours every week on top of getting random phone calls on your day off anytime there is a small crisi in-store. You work on salary, so no overtime pay. Poor work-life balance. During the lull between lunch and dinner rushes, the GM may be alone while drivers, who also help in-store while they are there, go out on delivery; so the stress is real anytime a small rush happens during a time when you staffed for a lull. In those instances, the GM assumes every function in the store: make line, oven, front counter, taking phone orders, and then runs to the hand wash station in between. Also, my store had to run on a skeleton crew to keep labor within target, and employees do not like to be sent home early, which is common practice for a pizza store. Finding dependable crewmembers willing to work minimum wage and on nights/weekends is a real challenge. Business fluctuates greatly based on weather, which causes problems if your dinner crew shows up but no orders come in, or if it rains during lunch and you get slammed without enough crew to handle it. This position is best for someone who thrives in an atmosphere of controlled chaos and who does not have a family; I am not one of those people, so I resigned and went back to college.

    Advice to ManagementAdvice

    I suggest implementing outside sales and marketing training for all General Managers so they can better influence their local market.

    Doesn't Recommend
    Approves of CEO
  11. Low pay. Expect you to work a lot/ late hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Papa Johns Driver
    Former Employee - Papa Johns Driver

    I worked at Papa John's

    Pros

    Cash at end of night when you go home

    Cons

    Long hours. Expect you to give a lot of your time

    Advice to ManagementAdvice

    Better benefits. Better management terrible management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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