Paper Source

  www.paper-source.com
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Paper Source Reviews

Updated Jul 8, 2014

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All Employees Current Employees Only

3.1 52 reviews

52% Approve of the CEO

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Sally Pofcher

(25 ratings)

46% of employees recommend this company to a friend

Review Highlights

Pros
  • The company is growing - opening new stores all the time (in 5 reviews)

  • Good place if your looking for entry level work (in 3 reviews)


Cons
  • Company is growing very fast, although the infrastructure may not be there to handle such swift growth (in 3 reviews)

  • It's a great job to have as a hobby, since most positions are only part time (in 4 reviews)

More Highlights
52 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    fun, creative, and engaging retail store

    Customer Service Associate (Current Employee)

    Pros-Exploring craft products
    -low stress
    -mostly good co-workers
    -positive managers
    -good customers
    -products people actually like/buy/use
    -easy to get time off

    Cons-the schedule:
    1. CSAs are all part time given 3.5-15 hours/week. shifts are only 3.5-4 hours. This works great for a lot of students who only want PT jobs, but it hurts those who are interested in working as a CSA full time. It forces a lot of employees to get 2nd jobs.
    2. The schedule is only sent out a few days in advance. This is really hard to juggle additional jobs and school and maintain a good work/life balance.
    -the pay:
    $10/hour isn't the worst place to start, but most employees have degrees and past retail experience. The expectations from HQ/management of CSA warrant better pay. Also, the CSA turnover is pretty high and I feel that the low-end pay is part of the reason. It's hard to stay somewhere when you're not given raises.

    Advice to Senior ManagementGet the schedule out 2 weeks ahead of time, not just 4 days.
    Don't keep people on staff who only work 3.5 hours/week - give those hours to people who are interested in better part time hours (i.e. 20 hours instead of 10).
    Invest in better computer systems. Windows XP?!?! Let's get with the times. Customers sometimes complain about how long a transition takes to process because we're trying to look up their name in the registry and it takes forever.
    Improve inventory system.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good if you are looking for retail experience at a small and growing company.

    Assistant Store Manager (Current Employee)

    ProsGood place to find entry level work and get started in a small retail company. Over 80 stores nation wide. Many shifts to choose from. Good training at most stores.

    ConsDoes not offer full time work (only to management). Company is growing very fast, although the infrastructure may not be there to handle such swift growth. Many things slip through the cracks and older stores seem to bear the brunt of that.

    Advice to Senior ManagementBetter communication from main office to stores and quicker responses to problems. Seems to be a slight disconnect. It would be great if all members of senior management (CEO, COO and Regional Managers) are all on the same page. Some answers differ quite greatly from person to person.

     

    Manager

    Store Manager (Former Employee)

    ProsYou have the ability to run the store based upon your own cliental.

    ConsCorporate needs to catch up with the field. The ratio of home office employees to stores is minimum, causing operational issues.

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Shift Supervisor

    Shift Supervisor (Current Employee) Falls Church, VA

    ProsI work at the store in Mosaic and just had to put my 2 weeks in and cannot even tell you how sad I am. This was easily one of the best jobs I ever had. Store manager was a great teacher and made me feel totally comfortable. Although there is a lot to learn I never felt pressure or that I should know something when I didn't. The money is pretty good. The team here is great and you get to craft and get paid for it. How awesome is that?

    ConsWorking long hours on your feet. I had never worked retail so it took awhile for me to get used to, but other than that I don't have any others!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Fun store can be difficult to work for...

    Assistant Store Manager (Former Employee)

    ProsHelp customers with really fun projects. Great product lines that you can get excited about. Matching retirement fund!

    ConsScheduling makes it difficult to maintain a work-life balance. Full timers don't get 2 days off in a row, which is simply exhausting. So many goals and challenges from the corporate level, it's very difficult to meet them all - and demeaning and discouraging when you don't. Very little attention from regional leaders and no help when you need it. The message from corporate is almost always negative in tone.

    Advice to Senior ManagementSome positive reinforcement would go a long way in keeping employees happy and energized. Allow more store level control over the schedule, with allowances for employees that have preferences for particular types of patterns.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Depends on your store

    Creative Associate (Current Employee) Alexandria, VA

    ProsThe people I work with are great, I love my manager and everyone's easy to get along with and work with. We all have our hobbies and interests that we share with one another and at the store. Easy to negotiate hours, ask for time off when you need it, and reasonable pay for a retail job. A fun store with lots of cute and unique things. Great cards, notebooks, etc.

    ConsThe environment could be better, corporate expects more from people who are working retail jobs and don't get paid enough for what they want. Most customers are tourists and therefore it's difficult to maintain a high ADT when they just want small cheap things to go. They don't understand that this is a small store unlike Michaels or Joanns where you can get a personal experience but that takes more than minimum wage to maintain.

    Advice to Senior ManagementTreat your employees better, pay them more if you want to expect more, and give them benefits. You're asking for too much but giving little. You'll get better results if you're generous to your employees.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Not terrible....

    Anonymous Employee (Former Employee)

    ProsCo-workers are by far the best reason to work there. I've never been around such an educated workforce. Pity our BAs only got us 10/hr jobs at a glorified hallmark. But I've made several friends from my time there. Good company all around

    ConsWork sucks. No benefits. Domineering managers who don't take advantage of what their staff can do. Customers are so-so.

    Advice to Senior ManagementLocate the talents of your staff and encourage them.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    boring

    Customer Service Associate (Current Employee) Glendale, WI

    ProsPaper Source works around my school schedule.

    Consit's not a busy store, so there is too much down time of standing around. I'm available to work 36 hours a week, yet I only get scheduled 10 hours a week, and we are continually hiring more CSA's. Manager's are overbearing and passive. They won't tell you you are doing something wrong, but they will jump on you, if you haven't stuck your nose up each customer's butt. The main value of the company is reaching ADT, not the good of the customer.

    Advice to Senior ManagementWork on scheduling, communication. it's difficult to plan out life, school etc around work when a work schedule is only released 4-7 days before that work week.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Low stress and enjoyable

    Sales Associate (Current Employee)

    ProsLow stress, relaxed, friendly co-workers, opportunity to improve art skills. There is a discount of 30%, which is nice because it can be a bit expensive. And absolutely gorgeous paper.

    ConsMy biggest complaint is that because of the sheer volume of sales associates, it's not likely to be scheduled for more than 1 or 2 shifts a week as a sales associate. This would be fine if the shifts were more than four hours. Additionally, it can definitely get a bit boring, but that's retail for you.

    Advice to Senior ManagementConsider hiring less sales associates to be able to put low level employees on for more than 4-8 hours a week.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    A Retail Experience Unlike Any Other

    Sales Associate (Current Employee) Chicago, IL

    ProsThe people that we hire are the best. We are passionate about the Paper Source brand, and all of the pretty little things we sell!

    ConsThe pay could be better, and the training could be less flowery-- less geared towards "creative types". We are smart, and we bring something to the team- ask us how Paper Source can be better- we'll tell you!

    Advice to Senior ManagementKeep the lines of communication open- and incent your teams to share information. Ask for feedback, and critique. It's better to know what people are thinking than to be blindsided in a forum like Glassdoor.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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