Papyrus

www.papyrusonline.com

Papyrus Reviews

Updated January 13, 2015
Updated January 13, 2015
86 Reviews
2.7
86 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Dominique Schurman
49 Ratings

Review Highlights

Pros
  • Interesting business model, nice products, easy sell (in 6 reviews)

  • Custom Printing services allow for creativity as well (in 5 reviews)


Cons
  • Part-timers not given real monetary incentive or upper-management example to strive for quality standards in performance (in 8 reviews)

  • The hours are extremely part time and you get them based on your ability to sell people on rewards memberships (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Very rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Manager in Liberty Cor, NJ
    Current Employee - Business Development Manager in Liberty Cor, NJ

    I have been working at Papyrus full-time (more than an year)

    Pros

    The employee satisfatcion rate is very high along with their pay structures ensuring they promote within.

    Cons

    It took a while to think of any but the locations of the office may have been one tending to be quite rural.

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Only Care About The Bottom Line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Papyrus part-time (less than an year)

    Pros

    Beautiful merchandise, great employee discount, and relaxing setting.

    Cons

    Upper management is very aloof and rude towards associates.They act is if they are superior to associates... the very same associates who work extremely diligently to promote sales and ensure Custer satisfaction.

    No diversity with cards or merchandise.They only cater to their Caucasian customers.

    Outdated inventory techniques that make it extremely difficult for associates to manage.

    Outdated software that constantly goes down.Employees are forced to repair POS systems.

    Opportunity for advancement only exists for a select few.

    Would rather give in to dishonest customers then to engage in useful conflict resolution tactics that if used correctly, could increase revenue.Instead they tell their employees the answer to everything is "yes" in regards to the customers demands.

    Advice to ManagementAdvice

    Hire an Organizational Development Consultant... ASAP.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-Time Keyholder in New York, NY
    Former Employee - Part-Time Keyholder in New York, NY

    I worked at Papyrus

    Pros

    Fun co-workers, 45% discount, most of the merchandise is great, you learn fun gift wrapping

    Cons

    Upper management is awful, they are used as a scare tactic, they take advantage of employees, I was hired as a part time key holder but was expected to work full time hours with no benefits, paid days off, float holidays etc. The jewelry line Niquea.D is over priced no one buys its and the associates are always blamed for not pushing it, we were desperately under staffed, how do you run a store with 5 employees?

    Advice to ManagementAdvice

    Care about your employees!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Broken Promises, Indifferent Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Management in Seattle, WA
    Current Employee - Store Management in Seattle, WA

    I have been working at Papyrus full-time (more than 5 years)

    Pros

    Beautiful merchandise of generally consistent standards

    Cons

    This is my third attempt at reviewing this company accurately, but Glassdoor objects to my observations and choice of language. Beware of this company. It expects everything and gives nothing back. Most of all, beware of ignorant, toxic Yes" supervisors that permeate the entire company.

    Advice to ManagementAdvice

    Stop using the company to feed your egos. Get real business people to run the place.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    An overall amazing experience with outstanding staff and very comfortable environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Papyrus

    Pros

    Great quality of people, customers and overall environment.

    Cons

    A little bit of a learning curve because the customers that you deal with are different than your usual customers in other retail stores.

    Advice to ManagementAdvice

    More focus on training the newest people the first 2 weeks of employment.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    It's a decent job working with nice products

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Keyholder in Seattle, WA
    Former Employee - Keyholder in Seattle, WA

    I worked at Papyrus part-time (less than an year)

    Pros

    The products are fabulous. 45% discount is great. It was fun learning techniques to wrap presents, and create custom stationary and invitations. These creative tasks also broke up the monotony of the day to day cashiering and stocking.

    Cons

    The hours are extremely part time and you get them based on your ability to sell people on rewards memberships. There are no benefits. Pay is typical, low, retail pay.

    Advice to ManagementAdvice

    Find ways to reward your employees and create growth and development opportunities for them. Having a transparency on store goals and objectives from the top down is helpful too. Many times important decisions feel random and pointless, where as if we understood the marketing or plans it would make us feel more engaged in our jobs and more excited about reaching those goals.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Key Holder Overview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Holder in Raleigh, NC
    Former Employee - Key Holder in Raleigh, NC

    I worked at Papyrus part-time (less than an year)

    Pros

    It is easy to display and rearrange merchandise as opposed to merchandising clothing. Customers constantly compliment the store and its products. Overall, it is a pleasant place to work.

    Cons

    Commission should be added to custom printing sales as there is no motivation to sell CP otherwise. There is minimal training which isn't great as you will know nothing about custom printing (CP) and customers expect you too. That also means that more seasoned employees are expected to train newer ones even though it is not in your job description.

    Advice to ManagementAdvice

    Allot more time for training, allot a lot more time for custom printing training and add commission to custom printing sales.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Beautiful product but terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Braintree, MA
    Former Employee - Store Manager in Braintree, MA

    I worked at Papyrus full-time (less than an year)

    Pros

    The papyrus products are great and the employee discount was generous. The other employees were nice but a bit slow.

    Cons

    Management was abusive, rude and downright disrespectful towards their employees. This is unacceptable and this is why I left the company. There was little to no training for the managers or the staff and a new store was opened with only two employees in place. The worst management I have ever encountered. There was a revolving door of managers when I was there.

    Advice to ManagementAdvice

    For starters, stop treating your employees like dirt. You need to hire people who ONLY train your store managers and employees for, at least, one week straight. You need to re-think the store and product displays. There is too much product shoved onto the tables. It is overwhelming to the customer and looks sloppy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    pretty good experience, even during the busiest time of year

    Former Employee - Team Member in New York, NY
    Former Employee - Team Member in New York, NY

    I worked at Papyrus

    Pros

    fun product, colorful surroundings, ok pay

    Cons

    very inflexible scheduling, almost impossible to receive the schedule you want.

    Advice to ManagementAdvice

    don't open a brand new store with brand new employees from the bottom all the way up to management. we need experience in the managerial positions to guide us in a positive, lucrative way.

  11. 1 person found this helpful  

    Not what I expected...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at Papyrus full-time (more than an year)

    Pros

    Decent pay for management
    Okay discount

    Cons

    Management gets hours cut, but still expected to do the same amount of work.

    Advice to ManagementAdvice

    Be realistic

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Papyrus Photos

Main Office
Gift Wrap creation

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