Papyrus

  www.papyrusonline.com
  www.papyrusonline.com

Papyrus Reviews

Updated December 10, 2014
Updated December 10, 2014
81 Reviews
2.8
81 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Dominique Schurman
45 Ratings

Review Highlights

Pros
  • Interesting business model, nice products, easy sell (in 6 reviews)

  • Custom Printing services allow for creativity as well (in 5 reviews)


Cons
  • Part-timers not given real monetary incentive or upper-management example to strive for quality standards in performance (in 8 reviews)

  • The hours are extremely part time and you get them based on your ability to sell people on rewards memberships (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    An overall amazing experience with outstanding staff and very comfortable environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Papyrus

    Pros

    Great quality of people, customers and overall environment.

    Cons

    A little bit of a learning curve because the customers that you deal with are different than your usual customers in other retail stores.

    Advice to ManagementAdvice

    More focus on training the newest people the first 2 weeks of employment.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Key Holder Overview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Holder in Raleigh, NC
    Former Employee - Key Holder in Raleigh, NC

    I worked at Papyrus part-time (less than an year)

    Pros

    It is easy to display and rearrange merchandise as opposed to merchandising clothing. Customers constantly compliment the store and its products. Overall, it is a pleasant place to work.

    Cons

    Commission should be added to custom printing sales as there is no motivation to sell CP otherwise. There is minimal training which isn't great as you will know nothing about custom printing (CP) and customers expect you too. That also means that more seasoned employees are expected to train newer ones even though it is not in your job description.

    Advice to ManagementAdvice

    Allot more time for training, allot a lot more time for custom printing training and add commission to custom printing sales.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    It's a decent job working with nice products

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Keyholder in Seattle, WA
    Former Employee - Keyholder in Seattle, WA

    I worked at Papyrus part-time (less than an year)

    Pros

    The products are fabulous. 45% discount is great. It was fun learning techniques to wrap presents, and create custom stationary and invitations. These creative tasks also broke up the monotony of the day to day cashiering and stocking.

    Cons

    The hours are extremely part time and you get them based on your ability to sell people on rewards memberships. There are no benefits. Pay is typical, low, retail pay.

    Advice to ManagementAdvice

    Find ways to reward your employees and create growth and development opportunities for them. Having a transparency on store goals and objectives from the top down is helpful too. Many times important decisions feel random and pointless, where as if we understood the marketing or plans it would make us feel more engaged in our jobs and more excited about reaching those goals.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Beautiful product but terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Braintree, MA
    Former Employee - Store Manager in Braintree, MA

    I worked at Papyrus full-time (less than an year)

    Pros

    The papyrus products are great and the employee discount was generous. The other employees were nice but a bit slow.

    Cons

    Management was abusive, rude and downright disrespectful towards their employees. This is unacceptable and this is why I left the company. There was little to no training for the managers or the staff and a new store was opened with only two employees in place. The worst management I have ever encountered. There was a revolving door of managers when I was there.

    Advice to ManagementAdvice

    For starters, stop treating your employees like dirt. You need to hire people who ONLY train your store managers and employees for, at least, one week straight. You need to re-think the store and product displays. There is too much product shoved onto the tables. It is overwhelming to the customer and looks sloppy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    pretty good experience, even during the busiest time of year

    Former Employee - Team Member in New York, NY
    Former Employee - Team Member in New York, NY

    I worked at Papyrus

    Pros

    fun product, colorful surroundings, ok pay

    Cons

    very inflexible scheduling, almost impossible to receive the schedule you want.

    Advice to ManagementAdvice

    don't open a brand new store with brand new employees from the bottom all the way up to management. we need experience in the managerial positions to guide us in a positive, lucrative way.

  7. 1 person found this helpful  

    Management is horrible but employees are great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Selling Supervisor in San Francisco, CA
    Current Employee - Selling Supervisor in San Francisco, CA

    I have been working at Papyrus part-time (more than 5 years)

    Pros

    The discount is really good and my coworkers are fun.

    Cons

    The management expects you to perform miracles. If the sales are down, it's the associates faults but if the sales are through the roof then it's because of the management's ideas. Also, they don't fire you so they just don't schedule you until you decide to quit because you're not getting any hours.

    Advice to ManagementAdvice

    Please take care of your associates more. Management needs to allocate more hours to train and not just expect to know everything in 2 days.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Not what I expected...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at Papyrus full-time (more than an year)

    Pros

    Decent pay for management
    Okay discount

    Cons

    Management gets hours cut, but still expected to do the same amount of work.

    Advice to ManagementAdvice

    Be realistic

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    good coworkers but company sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Papyrus full-time (more than 3 years)

    Pros

    discount is pretty good, coworkers are really nice even though some of them are slow

    Cons

    amount of work expected to be done with minimum wage and mistreatment

    Advice to ManagementAdvice

    rethink your whole strategy

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Hard work, no appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Dallas, TX
    Former Employee - Manager in Dallas, TX

    I worked at Papyrus full-time (more than an year)

    Pros

    Pay is decent, great fellow employees to work with

    Cons

    treated like a mule, expect no appreciation

    Advice to ManagementAdvice

    be positive and appreciate the employees that work for you

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Don't respect their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Papyrus (more than an year)

    Pros

    Good discount, great store staff

    Cons

    Corporate office can't make decisions, upper level management (regionals, VP's, etc) have no idea how to treat the store staff (sales to store managers). They make promises they can't keep and make HORRIBLE business decisions. Dominique needs to rethink who she receives business advice from or they will go out of business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Papyrus Photos

Main Office
Gift Wrap creation

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