Patient First

www.patientfirst.com
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Patient First Reviews

Updated February 20, 2015
Updated February 20, 2015
21 Reviews
3.8
21 Reviews
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Recommend to a friend
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R. P. Sowers M.D.
16 Ratings

Employee Reviews

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  1.  

    Best Company I have ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Medical Assistant in Fredericksburg, VA
    Current Employee - Certified Medical Assistant in Fredericksburg, VA

    I have been working at Patient First

    Pros

    Patient First is simply amazing. The pay is great. You get an annual raise on your anniversary date of hire. You always have access to the CEO. The company has strict rules and uniforms because we are a respectable medical facility. I love the fact you can cross train into different departments as well. You can learn so much from everyone.

    Cons

    Medical assistants do all of the work! The nurses get the glory and all they ever do is sit on their butts and play on their phones, and take a call or two. Because the shifts are only 7 hours you dont get a break. Once you clock in you are not allowed to leave the center at all. Not even to your car and never ever to get lunch.

    Advice to ManagementAdvice

    Come watch the nurses in action without letting them know your in the building. Pay the certified medical assistant more than just the person off the street that you trained. Certified Medical Assistants have a 2 year college degree and most have an associates degree.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Life at Patient First

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee in Richmond, VA
    Current Employee - Employee in Richmond, VA

    I have been working at Patient First full-time (more than 3 years)

    Pros

    Ok benefits. Good hours. If you are liked you have flexibility to change status (FT, PT, Weekends) or locations. Great 401k. Free visits for employees and their immediate family.

    Cons

    There is a lot of laziness and miscommunication in all departments. There is definitely favoritism so if you want to excel in this company you have to brown nose the right people. Also there are too many "important" people who hold no true power, but pretend that the company would fall apart without them, and sadly these are the people who are the most counterproductive. Also it is not uncommon for someone to lose their position or be moved elsewhere so that management can bring in a family member who needs a job. The company is really up tight with money. No over time, and only a 4% raise tops (5% if you are in with management) and some managers will not even give a 4% raise because "no body is perfect", so really you can only get a 3%. Somehow there is enough money to throw 3 holiday parties each year that cost aprox. 90 to 100k each. Also each year the company sends members of the board and the center managers on week long vacations (Not to say they do not deserve it., the DMS work very hard.)

    Advice to ManagementAdvice

    Learn to communicate better with you employees as well as other departments. Reward good work and recognize dedication. Weed out poor management. Be more flexible with hours and stop raising the cost of health insurance for employees. And most importantly, get a handle on your employee and I.T. functionality before expanding any further. It does not make sense to stress out your employees who are already scrambling to hire people for positions that have a shortage of candidates already.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Comprehensive Urgent Care Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Physician in Laurel, MD
    Former Employee - Physician in Laurel, MD

    I worked at Patient First full-time (more than 3 years)

    Pros

    Lots of support staff, call back nurses, medical assistants , on site pharmacy selection, xray and lab techs. Team work . Able to dictate the chart right away next to/in patient rooms, and move to the next patient. Don't skip dictation, its easy to get behind. I've met some awesome people working here, doctors, nurses and support staff. Felt like family after a while.

    Cons

    Long hours can occur . Sometimes the waiting room is packed when doors are closed for the evening, so don't expect to go home right at closing time. It varies. Large room, so make sure you have good walking shoes, and able to stand/walk for long periods of time.

    Advice to ManagementAdvice

    Part time work requirements should be more flexible with required work days. Any chance for PRN doctors to help with half or full shifts as needed by the full time doctors?

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Patient First

    Pros

    Everything is great about company

    Cons

    Nothing is bad about company

    Advice to ManagementAdvice

    Everything is perfect!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Patient First full-time

    Pros

    Great, friendly environment to work in!

    Cons

    Pay could be a bit better as well as hours.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Absolutely Amazing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Patient First

    Pros

    Pay is great, great atmosphere, great people.

    Cons

    Working on holidays, and weekends.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good so far.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Patient First

    Pros

    Good place to gain experience right or of college.
    Nice people
    Cross trained in all departments

    Cons

    Fast pace
    Pay for the amount of work done

    Advice to ManagementAdvice

    Hire phlebotomist

  9. 3 people found this helpful  

    Patient First is a great place to gain experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Assistant in Baltimore, MD
    Current Employee - Medical Assistant in Baltimore, MD

    I have been working at Patient First full-time (more than a year)

    Pros

    - Great experience
    - Above average pay for CNAs (and even compared to certified medical assistants -- you can make more money)
    - Excellent management
    - Great Benefits
    - Options for advancement
    - Providers are mostly very friendly and willing to teach

    Cons

    - None... for me this is a gateway job to get medical experience. I feel like I have received more than enough experience and providers are always willing to teach.

    Advice to ManagementAdvice

    Compensate the medical assistants for the amount of work they do. Sure, you pay more than a lot of places. However, when you do the bulk of the work (cleaning and maintaining the instruments, as well as the center, ordering labs, phlebotomy, providing supplies, etc.) it is nice to be compensated. It is a little hard to live off of the salary.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Great people and great business!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Assistant in Baltimore, MD
    Current Employee - Medical Assistant in Baltimore, MD

    I have been working at Patient First full-time (more than a year)

    Pros

    Interview process is very thorough which is good to weed out not-so-eligible employees. Doctors are very helpful and willing to educate if you are interested. Fast pace enviornment which helps the day go by. Pay is much better than others in the market. Overally great experience working at Patient First.

    Cons

    Only con is that full time is 35 hours a week, not 40. The doors do close at 10 and you have to see whatever patients are left in the center. A lot of times the nurses will let you go if you are a MA. So, a lot of times you don't make it to 40 hours. Shifts are 7 hour shifts instead of 8 because of the 35 hour a week mark, but some centers allow you to do doubles which is great so you can get your shifts completed in two and a half days.

    Advice to ManagementAdvice

    Would like to see better Life Insurance coverage, not very fond of the decreases once you hit 60, 65, or 70 years old.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Good concept, Horrible implementation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Service Representitve
    Current Employee - Patient Service Representitve

    I have been working at Patient First full-time

    Pros

    Decent pay for a front desk worker. Double pay on holidays. Weekend and patient volume bonus.

    Cons

    Horrible management team. There seems to be a culture here where is your not in some type of leadership role that you are not a value to the company but simply a "body" to run the shift. Everything is micromanaged and exaggerated into a big deal even over the smallest things. Excessively strict for no apparent reason but to put people down and make them feel like they aren't worthy. Horrible benefits. The company make you pay for your own paid time off and super expensive dental and health insurance that is crap. The company has a lot of ridiculous policies and procedures and never puts the patient first and is just a horrible and mean outlook on healthcare. The office uses a DOS operating system that isn't effective when registering patients and company has no plans on updating.

    Advice to ManagementAdvice

    Please stop living in 1981 when the company was first established. It is time to modernize healthcare so that it is more efficient to both the employees and patients. Get rid of the silly uniforms and unnecessary strict rules that just make your employees feel like they are in a prison and have to suck up to management to keep a job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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