PayPal Reviews

Updated July 27, 2015
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3.5
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Approve of CEO
PayPal President and CEO Dan Schulman
Dan Schulman
134 Ratings

Pros
  • Company tries to maintain a good work life balance for employees (in 104 reviews)

  • All in all a very good work environment (in 39 reviews)

Cons
  • Work-life balance can be ruined at times (in 44 reviews)

  • Re-orgs every 6-9 months create a lot of churn (in 32 reviews)

More Pros and Cons

1,070 Employee Reviews

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  1. Product Leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Lead in Fremont, CA
    Former Employee - Product Lead in Fremont, CA

    I worked at PayPal full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    PayPal is one of the more innovative and forward thinking companies, so as an employee you get to work on opportunities that has broad impact on a global economy. The company has stayed a leader in emerging and digital commerce opportunities with continued growth in its customer base - consumers & merchant partners. As you gain experience within the company, there are ample opportunities to explore other roles with management providing flexibility to rotate into different roles. As a brand, PayPal is well know globally and is among the top employers in the US.

    Cons

    The company has grown in size across the years, making it very hierarchical and making decision making challenging most times. There is also the culture of excessive meetings, power points as a way of communication that affects pace of execution. As you grow in the organization, needing to be politically savvy is important to continue to elevate. There is a the constant competing in priorities to support eBay inc and grow PayPal at the same time which is challenging for the leadership at PayPal. Hopefully with the spin off of PayPal as public company now, will allow it to operate independently to better prospects.

    Advice to Management

    Focus on growing leadership from within along with bringing in talent from outside. For a long time talent management for leadership roles was being filled from the outside. PayPal has a great culture and employees feel proud to be part of the innovation & growth at the company. What is lacking is to translate the pride to use its products among employees. It provides a great channel for getting feedback first hand and improving products. Leadership should provide the right structure to foster innovation from within.


  2. Great company exciting future

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PayPal

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    amazing people, products and process.

    Cons

    N/A - not applicable

    Advice to Management

    Keep it up


  3. PayPal Credit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Hunt Valley, MD
    Former Employee - Team Leader in Hunt Valley, MD

    I worked at PayPal part-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Start pay $13 not bad. Great benefits, monthly incentives, bonuses, company trips and events.

    Cons

    poor management, if you aren't part of the inner circle, life will be more difficult

    Advice to Management

    stop acting like jackasses. stop acting like highschooler's. stop playing favorites or at least don't be so obvious about it.


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  5. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PayPal full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    I loved how Paypal took care of their employees, they took us to football games, picnic in the summer and a wonderful christmas party.

    Cons

    Management was not as discpline and organzied as i would have liked for them to be. We called the same accounts repeatly and hourly pay was ok

    Advice to Management

    become more organized


  6. Senior Product Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in San Jose, CA
    Former Employee - Senior Product Manager in San Jose, CA

    I worked at PayPal full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very open and fun culture. Can innovate everyday. Management supports "get it done" attitude.

    Cons

    Huge organization leads to redundancy in teams. This leads to unclear roles and responsibilities.


  7. Global Supply Chain Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA

    I worked at PayPal full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They value their employees and treat them well. And there are a lot of great people working at PayPal. The growth potential for employees is also good.

    Cons

    PayPal has been trying to find the right path for the company for some time and during my time there I did see a lot of lack of focus from management and constant change of priorities. Finding a good work life balance was hard to do if you were part of a smaller team.

    Advice to Management

    Find the company's path forward, commit to the new vision for the coming years, and follow through with the goals and priorities to make that new vision a reality.


  8. good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Resolutions Agent in Omaha, NE
    Former Employee - Resolutions Agent in Omaha, NE

    I worked at PayPal

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good pay, nice work environment, flexible schedule

    Cons

    typical call center, have to deal with rude customers


  9. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Solutions Agent in Chandler, AZ
    Former Employee - Customer Solutions Agent in Chandler, AZ

    I worked at PayPal full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Amazing benefits, PTO,VTO, Paid holidays, OT not required but you can work as much as you want, team building, fun work environment.

    Cons

    The job it self can drain you

    Advice to Management

    keep doing what you're doing. It works


  10. Love My Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in San Jose, CA
    Current Employee - Account Manager in San Jose, CA

    I have been working at PayPal full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible work hours due to required travel Learning and growth opportunities Great people to work with

    Cons

    Travel required for my position


  11. Great compay - great culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Support Specialist II Research and Escalations Team in Timonium, MD
    Current Employee - Operations Support Specialist II Research and Escalations Team in Timonium, MD

    I have been working at PayPal full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Innovation, diversity and family

    Cons

    So much to contribute but only one position to fill.



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