PayPal

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PayPal Reviews in United States

Updated December 20, 2014
Updated December 20, 2014
830 Reviews
3.4
830 Reviews
Rating Trends

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PayPal President and CEO Designee Dan Schulman
Dan Schulman
26 Ratings

Review Highlights

Pros
  • PayPal gives you enough flexibility to ensure a happy work-life balance (in 104 reviews)

  • Interesting technical challenges and engaging work environment (in 39 reviews)


Cons
  • Culture to push yourself may lend itself to working longer hours and less work-life balance (in 44 reviews)

  • Lots of re-orgs, so never really sure who is responsible for what over the long term (in 32 reviews)

More Highlights

531 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Best Company I've ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Limitations Department in Omaha, NE
    Former Employee - Limitations Department in Omaha, NE

    I worked at PayPal full-time (less than an year)

    Pros

    Training is great, small classes with instructors who listen and understand concerns.
    The system isn't perfect but is always improving, which is all that matters for a company.
    Great benefits and things to do while on break, follow the rules and it's like being on vacation at work.

    Cons

    Some departments need better management to keep people sane.

    When I was working there we were judged on how the customer rated us.
    Who is going to give you a good rating if you work in the "limitations" department and the only customers you get are already irate about their account being locked (most of the time we weren't even able to remove the lock because other departments were way behind schedule). So we had Irate customers with no means of helping them because another department wasn't able to handle their work load. We were judged on the customer reviews that were out of our control.

    A customer is given a survey about how you handled their call, it does not matter how polite and sincere you are, people are going to give you a bad rating when you are unable to resolve the issue with the result they wanted (due to PayPal's system). You can coat bad news with anything you want, they are still going to be angry their account is locked and give bad ratings.

    PayPal created this no win situation by not paying attention to what happens when another department is reliant on another department.

    Advice to ManagementAdvice

    Hopefully this has been resolved in the years since I worked here, if not then there's really nothing I can say to get them to do it now.

    Recommends
    Negative Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Good company, good heart, low tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineering Director
    Current Employee - Engineering Director

    I have been working at PayPal full-time

    Pros

    Good work/life balance. Fair company with good values. Amazing potential.

    Cons

    A lot of Technology By Handwaving at senior levels.

    Advice to ManagementAdvice

    Stop pretending that PayPal is a groovy web startup. It's not, nor should it be.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PayPal

    Pros

    Good comp with a great work life balance

    Cons

    There is nothing bad I have to say

    Recommends
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Awesome Culture, Rapid work !!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer II in Timonium, MD
    Current Employee - Software Engineer II in Timonium, MD

    I have been working at PayPal full-time

    Pros

    Awesome Work. Awesome Team. Excellent Benefits. !!

    Cons

    None. I can't find any !1

    Recommends
    Approves of CEO
  6.  

    Innovation, great people and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ

    I have been working at PayPal full-time (more than 5 years)

    Pros

    Highly skilled and fun people to work with. Company takes care of employees. PTO and Excellent benefits. Competitive environment - driven and innovative. There's good opportunities to move around within the company. Off-sites and work events are fun.

    Cons

    Processes, processes, processes. Remote collaboration can be painful and exhausting. Sometimes there's too many cooks in the kitchen, especially in meetings, which can be excessive and unorganized. Typical office politics, which varies depending on your location and team.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Good from far, far from good...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in San Jose, CA
    Current Employee - Senior Manager in San Jose, CA

    I have been working at PayPal full-time (more than 3 years)

    Pros

    Big company perks- benefits, fair comp, budget, resources, etc.

    Cons

    Lack of culture, direction, innovation and passion...Contract/consultant culture rampant across the organization- cruising/coasting is the norm...

    Advice to ManagementAdvice

    Focus on a handful of priorities, align leadership at all levels and focus on accountability and culture...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Lack of leadership in Marketing and constant re-orgs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PayPal full-time (more than 3 years)

    Pros

    Great products, I use them everyday. There is so much potential for Marketing to do great things if they could only have consistent leadership and get the organization to row in the same direction.

    Cons

    Constant re-orgs. Hi turnover of employees. Leaders are not aligned. Every year you get to solve the same problems over again with a different group of people.

    Advice to ManagementAdvice

    Hire mature leaders with experience leading in mid to large sized organizations. The experiment of taking start-up entrepreneurs and putting them in charge of a large organization is not working.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Sr. Quality Assurance Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Quality Assurance Engineer in San Jose, CA
    Former Employee - Senior Quality Assurance Engineer in San Jose, CA

    I worked at PayPal full-time (more than 10 years)

    Pros

    Competitive salary. Great position in payments market.

    Cons

    Company focused. Not about the people. Don't give time to learn new technologies. Little work-life balance.

    Advice to ManagementAdvice

    Listen to people that report to you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Great company, great potential, massive scale, but unclear priorities drive challenging execution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product
    Current Employee - Product

    I have been working at PayPal full-time (more than 8 years)

    Pros

    definign the future of payments, with a global scale
    great people
    genuinely trying hard to re-connect with more innovative and startup-ish culture

    Cons

    no clear priorities make execution a giant challenge
    poor culture of crossfunctional collaboration. If you can be self-sustaining, then you can suceed, if you need other teams to support, then very hard. makign crossfunctional decisions is really hard.
    while CEO David Marcus has left and not (yet) be replaced, the organization's challenges are multiplied.

    Advice to ManagementAdvice

    Get an empowered COO. Oh, wait, get a CEO first.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Data Scientist

    Current Employee - Data Scientist in San Jose, CA
    Current Employee - Data Scientist in San Jose, CA

    I have been working at PayPal full-time (more than 3 years)

    Pros

    Great place for expanding your skillset as there are several diverse groups you can work with

    Cons

    Too many organizitional changes could sometime lead to lack of execution clarity for employees

    Recommends
    Neutral Outlook
    No opinion of CEO

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