Paychex Reviews

Pros

pay and benefits great. great sales aides and trainings. management pretty good after some recent changes. usually easy to hit goals.

Cons

with the economy payroll is one thing that people still need yet dont want to pay for, so people are looking for cheaper options

Advice to Senior Management

usually pretty good. my manager has always let me do my own thing and usually stays off my back unless i dont meet my goal.

Pros

Paychex has a great work life balance, great benefits, and new company leadership that will make the company successful in the future.

Cons

Paychex is an efficient company that runs lean so the middle management position found in most other companies are not available.

Pros

You can make a very good income given the right situation with the right manager.

The office atmosphere is positive and upbeat.

Cons

Operations repeatedly creates issues with new clients I have worked for months on selling. Ultimately, the client leaves and is unhappy. It seems as if every prospect I sell has a major issue about one thing or another during the implementation process. Furthermore, I feel as if every deal comes down to the wire and ultimately may not run because of these type of issues. VERY FEW deals convert smoothly.

Operations goes out of their way to make the sales reps pick up basic information that they could ask for themselves.

The Preview software looks antiquated and is not as user friendly as many other payroll applications.

Sales representatives turn over frequently

Advice to Senior Management

Upgrade your software ASAP! The current software gets the job done, but it looks clunky and antiquated. Other payroll software looks prettier and has similar capabilities.

Pros

I have worked at Paychex for 10 years. It is a tremendous company to work for. Work hard and the rewards are phenomenal. The sales team is one of the best trained in the country.

Cons

You have to work hard.

Advice to Senior Management

Continue creating a great environment to work and progress.

Pros

Great benefits and great learning enviorment

Cons

Starting is not high enough for the amount of work you do.

Pros

Everything is great, in more than 5 words.

Cons

Economy is poor, and prospects tend to be pessimistic

Advice to Senior Management

Keep on truckin

Pros

Great Manager and mentoring program

Cons

Auto allowance could be better

Advice to Senior Management

Keep up the good work

Pros

Benefits - good benefit package.

Cons

Poor Management Staff- Micro-managers who don't have a clue on how to manage people.
Plan on filling out an insane amount of unnecessary reports to tell your manager what you are doing every 15 minutes of the day.

Meetings and Conferences calls all the time where they re-hash the same 5 topics and say the exact same thing over and over and over.

After year one you will have the same quota as a rep that has been there 10 years.

They will lie about pay. You will be lucky to make 60k. That's of course after they charge you to use the laptop cell card - $50, and $100 for a cell phone. Nobody makes over 100k except for the 10 people in the company that have been doing it for years and have a primo location in a primo part of the country. You have to sell 325k in revenue to make 100k. You will be a top rep if you hit 180k.

Your daily activity expectations will be so UN-realistic that you couldn't do it in 2 days. Much less 1.

The customers you do sell will have problem after problem. You can guarantee they will never get a correct bill. They could be a 1 employee company on a simple flat rate package and the bill will be different every time. You will spend half your time fixing issues with clients.

Some days you will be expected to bring in an extra deal last minute so your manager can hit their quota but when you try and turn in something last minute to hit your quota nothing can be done.

Just don't do it. The pay is horrible compared to other competitors or similar level sales jobs. You will be micro-managed to death.

Advice to Senior Management

Don't micromanage your employees. Let them do their job. Don't hire managers that have never been managers. Don't waste so much time saying the same thing over and over and over again.
We get it. Come up with something new.

Pros

Good initial training and a paid two week trip to NY. Most offices seem to be clean and sanitary.

Cons

Promised promotions and raises based off passing courses and "levels" with no time to study and your fired if you take the material home with you. Management treats you like chattel and you should kiss their butt constantly to thank them for letting you work there. Supervisors are not qualified to lead. 60+ hours of work to do in 40 hours and then get yelled at for not completing it all. Corporate office that cares less about their customers then they do about their employees and they care very little about their employees. Software systems that create mass errors for your assigned clients and then you are blamed for the problems. Raise based of your ability to juggle an overload of clients that are over promised on the abilities of the product. Annual raise maximum in the office was 3% this year.

Sales staff that over promises and lies to clients and then you are the bad guy when you tell them the truth.
I could go on for pages but will stop with the return to the initial quote above. You are treated like you are dirt.

Advice to Senior Management

Your employee's work tremendously hard to take care of your clients. Providing faulty tools and poor mid level management is not a good idea and doesn't work well at all. Daily we are told to build a perfect house and are given broken tools to do the job. You have the opportunity to grow tremendously but remember that your clients are your income and your front level team needs to be treated with respect so they show that same treatment to your clients.

Pros

They really treat people like family and understand life isn't all about work. Good company to sell for being a public company.

Cons

politics when it comes to advancement. not always about best performance or common sense basic business acumen. managers are a bit hypocritical.