Paychex Reviews

Pros

Benefits are pretty decent. I don't have a set schedule & I can flex my time out. That's about it.

Cons

Supervisors and management are highly incompetent. They are unable to see the big picture & make choices without thinking of the outcome. Show EXTREME favoritism towards certain employees. Whenever you show even a remote different point of view you're told you're being too negative and not being a team player. They say they welcome change & diversity but ignore requests on how to better known system issues. The mission statement says they value high ethics but its not practiced. On a daily basis I find a horrendous lack of ethics by sales reps. But they can get away with murder because they make is the revenue. It makes me sick.

Annual reviews are a JOKE. Raises over 3% are only given to the supervisors pets when its not justified. Knowledge isn't praised. Your ability to agree with everything is however.

Advice to Senior Management

Evaluate your entire staff and not just listen but take action. Don't make high impacting decisions without thinking through potential issues. Live ethically don't just say it.

Pros

Good with allowing for time off.
Good training programs.
Great benefits package.

Cons

Poor management decisions. The company has drifted away from its model too. No care for employees anymore or clients. The shareholders are the only people that matter.

The newest executive team is slashing pay throughout the company. Employee pay has become a revenue stream for the company.

Advice to Senior Management

Remember what this company is truly about. Tom Golisano was fair to the employees and dedicated to the clients. Shareholders are not the primary reason for the company's existance.

Take care of the employees. The employees will take care of the customers. The customers will take care of the shareholders.

Pros

Some great people to work with. Training is offered. Good benefits if hired on, Have a Job to go to everyday with out a layoff. Over all Just OK

Cons

Snobby people most of the time. Training offered but when help is needed people run the other way. Internal Service desk gets called first on issues but notified last on them. Callers are demanding and way too pushy because most of them are sales people. No room to move up. 2nd level support understaffed and take to long to get back to people.

Pros

My coworkers and the managers I had earlier in my career were wonderful, regardless of their department affiliations. The benefits (insurance, time off, etc) were good and appeared to be better than most other companies.

Cons

Insufficient product and service training for Sales Assistants. Software programs were out of date and not everyone had the same versions. Managers who should not be in their positions and have not been trained in conflict management. Failure of upper management (Zone) to follow through on their promises. Retribution for reporting bad behavior to upper management.

Advice to Senior Management

Don't hire or promote someone just because they showed they were a good sales rep. Several managers had good sales records but are lousy managers. They have been an embarassment to Paychex by their unbusinesslike behavior in public; they fail to resolve conflicts in an amicable manner for all parties involved; spend too much time playing favorites; and undermine the employees and managers of other departments by making rude comments about them to others. This is one of the reasons so many people have quit or are looking elsewhere - the current District Manager level needs a thorough review and housecleaning.

Pros

Stability - no layoffs in company history
Opportunity for growth and promotions
Good benefits
Lots of opportunities to learn
can earn raises

Cons

Horrible pay - well below any other corporate environment worked in
Management is comfortable and stagnant
A little too big

Advice to Senior Management

If you were willing to pay a little more, you could potentially avoid the high turnover and reduce training costs.

Pros

Autonomy, Clients, Training, Benefits
Co-workers & Work Tools

Cons

Low Pay, Management, Low Bonus Pay and Sales Reps who are not truthful

Advice to Senior Management

Pay structure needs to be properly evaluated

Pros

The training and information learned within Paychex was very extensive in the payroll field. Relationships that were developed with coworkers were great. Benefits were good and fair.

Cons

Extremely stressful, overtime was never "granted" but work had to be complete. PTO and Sick time was contingent on work load and time of year.

Advice to Senior Management

Local management didnt always play by the corporate world rules. Upper level management involvement would be advised to ensure that local branch is running properly.

Pros

great training program which is well known so looks great on resume. very recruitable

Cons

job threatened at all times even when hitting quota which is not attainable. change management and comp plan frequently without warning. stress level doesn't match pay level. time off not allowed.

Pros

Lots of opportunities to learn the ins-and-outs of everything payroll and HR realted
All around great operations people who really care about clients
Lots of different benefits available to employees
Good work/life balance focus

Cons

not many opportunties for advancement
pay is low compared to other similar positions/companies
technology is waaaaay "behind the times"
need to update and/or change client survey process, which affects salaries - isn't a good indicator of client-satisfaction.

Advice to Senior Management

Listen to the clients when they say they are paying too much... other companies out there really CAN provide the same type of services and even better products (higher technology) at a lower price.
Listen to the employees when they say they care about their clients - they DO.

Pros

Looks good on your resume

Cons

Value cold calling more then relationship building

Advice to Senior Management

Get in touch with your satellite offices and how situations are handled