Paychex Reviews

Updated March 28, 2015
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3.6
741 Reviews
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Paychex President and CEO Martin Mucci
Martin Mucci
332 Ratings

Pros
  • I have a great work/life balance and exceed quota just about every month (in 48 reviews)

  • Professional company, takes care of their employees, great benefits (in 54 reviews)

Cons
  • As a supervisor, I have experienced more demands lately in terms of work-life balance (in 16 reviews)

  • The working relationship between HRGs and Sales Reps is volatile at best (in 32 reviews)

More Pros and Cons

Employee Reviews

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  1. 1 person found this helpful

    Your happiness may depend upon the group you work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Engineer in Rochester, NY
    Current Employee - IT Engineer in Rochester, NY

    I have been working at Paychex

    Pros

    If you're in the right group it can be very rewarding, with competitive pay and wonderful co-workers.

    Cons

    There are groups that have an incredible amount of pressure on them, and they seem stuck in a culture of deflecting and delaying over serving the teams they interact with.

    Advice to ManagementAdvice

    Ensure that there are enough able bodies in each department to get the allotted work done efficiently.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. Love the company hate the politics

    Current Employee - Senior Payroll Specialist
    Current Employee - Senior Payroll Specialist

    I have been working at Paychex full-time (more than 3 years)

    Pros

    The training you get with this company is absolutely phenomenal. It is constant and you always have the most up to date information. Benefits are awesome with a great 401k match.

    Cons

    If you are not part of the in crowd you don't advance. If you apply for a position but they can't fill yours they also may not promote. The compensation is below par from other companies and the work load is excessive.

    Advice to ManagementAdvice

    Don't hold employees back and give all employees the ability to grow and advance. Stop playing favorites were not in high school anymore.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. Paychex is a good company overall.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Pittsburgh, PA
    Former Employee - Sales Consultant in Pittsburgh, PA

    I worked at Paychex full-time (more than 3 years)

    Pros

    Paychex spends a lot of time and money investing in new reps and their knowledge of products.

    Cons

    Paychex does not offer a lot of room to grow professionally if you are not willing to move.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. My experience with Paychex has been great. They give good direction with minimal micro managing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at Paychex full-time (more than a year)

    Pros

    Compensation and training is good, and they recognize a job well done

    Cons

    There needs to be better communication between sales and ops to make life easier in the branch

    Recommends
    Positive Outlook
    Approves of CEO
  6. Great learning experience with a solid company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Saint Louis, MO
    Former Employee - Sales Representative in Saint Louis, MO

    I worked at Paychex full-time (more than a year)

    Pros

    Great training and company culture.

    Cons

    To much micromanagement and and some drama in the office.

    Advice to ManagementAdvice

    Treat sales reps equally.

    Recommends
    Positive Outlook
  7. S125 FSA CSA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - S125 CSA in Rochester, NY
    Former Employee - S125 CSA in Rochester, NY

    I worked at Paychex full-time (less than a year)

    Pros

    Friendly environment, managers are not looking over your shoulder

    Cons

    Hours are 11-8 right off the bat, takes years to get to a normal 9-5/8-5. Mangers will never speak with angry customers, make you figure it out on your own even if customers says they want to speak with a manager over and over again, Fax system never works leads to a ton of lost faxes which really frustrate customers

    Advice to ManagementAdvice

    Have managers/supervisors handle "escalated" phone calls, update fax system

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful

    Good, but could have been better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Payroll Specialist in South Jordan, UT
    Former Employee - Payroll Specialist in South Jordan, UT

    I worked at Paychex full-time (more than 3 years)

    Pros

    Oodles of training; fun people; medium-to-low stress job

    Cons

    Companies would blame you for mistakes/miscalculations when most likely they reported their numbers/data wrong.

    Advice to ManagementAdvice

    Pay was fair, but I probably would have stayed longer had I been earning as little as $1/per hour.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful

    Buyer beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Rochester, NY
    Current Employee - Sales Representative in Rochester, NY

    I have been working at Paychex

    Pros

    None that I can think of

    Cons

    Male dominated company run by "old school" managers who don't know the definition of forward thinking and treat their employees like crap. Their technology is outdated, compensation is low compared to the rest of the industry and the entire organization is so sheltered they refuse to acknowledge their own weaknesses. How can a payroll company not offer their employees the ability to make direct deposit changes online? Faxing in a form? You have got to be kidding me. Annual "Reward trips" are in San Antonio or the same resort in the Bahamas year after year. You don't get to take a spouse, have to share a room with someone, and actually have to attend meetings while you're there. Isn't the point of these trips to celebrate and acknowledge super star performances and reward people? Spend the money to make these lavish and quit trying to save on taxes by making people work while they are there. Take a page out of ADP's book - I work there now and although I have not been to a Club yet myself, I have seen videos, pictures and heard stories and can't wait to experience it for myself.

    Advice to ManagementAdvice

    Open your eyes and look at the rest of the industry. They are progressing and leaving you in the dust both culturally and from a product/technology standpoint.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful

    Core Payroll Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Payroll Specialist in Indianapolis, IN
    Current Employee - Payroll Specialist in Indianapolis, IN

    I have been working at Paychex full-time (less than a year)

    Pros

    Great Training Program, Great people, nice and willing to take the extra steps to help you succeed! I really have enjoyed myself in learning about this fortune 100 company and being about of it!

    Cons

    Nothing yet! They have helped me when I have struggled with issues.

    Advice to ManagementAdvice

    Keep helping us succeed so all our clients are happy!

    Recommends
    Positive Outlook
    Approves of CEO
  11. Client Service Advisor for 401k Retirement Services Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Representative
    Former Employee - Client Service Representative

    I worked at Paychex

    Pros

    Flexible, Easy to learn, flexible, friendly environment. The position pays well and has the opportunity for upward mobility.

    Cons

    Not always the most interesting work, client problems can escalate, should have thick skin when dealing with irate clients.

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