Paychex Reviews

Updated July 1, 2015
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3.5
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Recommend to a friend
Approve of CEO
Paychex President and CEO Martin Mucci
Martin Mucci
378 Ratings

Pros
  • Work life balance was better than most (in 48 reviews)

  • great work/life balance, great benefits (in 54 reviews)

Cons
  • Depending on the department, there is no work/life balance (in 16 reviews)

  • Sales Reps are also very inconsiderate as they will walk around the office cursing on the phone even when you are on calls with clients (in 32 reviews)

More Pros and Cons

834 Employee Reviews

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  1. Integrity and Ethics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have never been a fan of big corporations, but I've now worked for this one for 15+ years. The current CEO has done an outstanding job of guiding the company on a path that demands integrity. Employers and employees, our clients, need to know that their data is safe and that only eyes that need to know can see sensitive information. Ranked in the top 10 of most ethical companies in the world and the only payroll company to have that honor, speaks volumes as to the leadership and those who have the honor of working here.

    The human resource department is made up of well qualified people that care about the employees they interact with. If there is ever a problem or a concern, they are there for you.

    The training department is by far one of the best around. If you want to move up or try a different position than what you started, they will direct your path and give you the training needed.

    No matter who you are in the company if you see a more efficient and cost effective way of doing something, you have the ability to change it.

    Cons

    Pay raises seem to be set to a locked percentage. One can only go so high on a given job grade. At least they tend to promote those who deserve it and that bumps the grade.

    Advice to Management

    Keep striving for excellence but never forget how you got to where you are. The hourly employees are the backbone of the company. Treat them well and the sky is the limit.


  2. Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Core Sales Representative in Cincinnati, OH
    Former Employee - Core Sales Representative in Cincinnati, OH

    I worked at Paychex

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Training, incentives, team environment, support staff

    Cons

    High turnover, foggy career paths

    Advice to Management

    Hire the right people, not the "right now" people


  3. DSM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DSM
    Current Employee - DSM

    I have been working at Paychex full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good opportunity for personal & professional growth.

    Cons

    Pay is below industry standard

    Advice to Management

    Keep talent in house, too many employees are looking outside.


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  5. Helpful (4)

    IT is a mixed bag

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Paychex full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Strong Co-Op program with Rochester Institute of Technology which has led to numerous full time hires after which does help bring in eager young new talent.

    Cons

    Always pay at the absolute bottom end of a salary range for starting employees. IT is still a very segmented division without a lot of communication between departments. New management is trying to clean this up but a decade+ of bad business decisions and crazy processes are a mountain to overcome. Agile process might be right direction for our development teams but not so much IT. Just competent managers and project managers that know how to run projects and manage employees would suffice.

    Advice to Management

    Better balance the departments in IT so some aren't working non stop 60+ hour weeks and others barely get over 30 hours of work a week per person.


  6. Good Place to Start in Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL

    I worked at Paychex full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to learn how to sell
    You get direct experience in the field right out of college

    Cons

    Very tactile sales methodology
    Difficult to differentiate the services in a commoditized market

    Advice to Management

    Drive innovation in the application to differentiate the service


  7. Paychex Payroll sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newark, NJ
    Current Employee - Anonymous Employee in Newark, NJ

    I have been working at Paychex full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Well known company respected in the industry, solid training and support. On the cutting edge of technology. Able to make money on all aspects of the business such as HR, health benefits, retirement and any one else you can refer to.

    Cons

    Lonely job if you have no meetings or are not with your partners meeting potential new clients.

    Advice to Management

    Managment is great here so the only advice i have is have more time with the team outside of work in shorts and t shirts.


  8. sale rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    amazing company with great employee engagement.

    Cons

    i do not have any cons to list. all is good

    Advice to Management

    keep it up!


  9. Sales representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Outstanding company to work for.

    Cons

    Working anywhere else would be a step down.


  10. Client Service Supervisor

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Paychex

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great training program. Lots of experience. People are great.

    Cons

    Heavy workload. Lots of responsibility. Pay not great.

    Advice to Management

    Give more 1:1 achievement statements.


  11. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great training and people. Competitive wages and excellent benefits and fringe benefits. The products and services sell themselves and the company internal services are high functioning.

    Cons

    Pretty stringent corporate environment as far as dress and culture. But it keeps everything very professional so it's a seemingly necessary evil.

    Advice to Management

    None at this time. Management is spot on thus far.



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