Paychex Reviews

Updated June 26, 2015
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3.5
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Recommend to a friend
Approve of CEO
Paychex President and CEO Martin Mucci
Martin Mucci
375 Ratings

Pros
  • Work life balance was better than most (in 48 reviews)

  • great work/life balance, great benefits (in 54 reviews)

Cons
  • Depending on the department, there is no work/life balance (in 16 reviews)

  • Sales Reps are also very inconsiderate as they will walk around the office cursing on the phone even when you are on calls with clients (in 32 reviews)

More Pros and Cons

830 Employee Reviews

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  1. Paychex Payroll sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newark, NJ
    Current Employee - Anonymous Employee in Newark, NJ

    I have been working at Paychex full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Well known company respected in the industry, solid training and support. On the cutting edge of technology. Able to make money on all aspects of the business such as HR, health benefits, retirement and any one else you can refer to.

    Cons

    Lonely job if you have no meetings or are not with your partners meeting potential new clients.

    Advice to Management

    Managment is great here so the only advice i have is have more time with the team outside of work in shorts and t shirts.


  2. Good Place to Start in Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL

    I worked at Paychex full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to learn how to sell
    You get direct experience in the field right out of college

    Cons

    Very tactile sales methodology
    Difficult to differentiate the services in a commoditized market

    Advice to Management

    Drive innovation in the application to differentiate the service


  3. Helpful (3)

    IT is a mixed bag

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Paychex full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Strong Co-Op program with Rochester Institute of Technology which has led to numerous full time hires after which does help bring in eager young new talent.

    Cons

    Always pay at the absolute bottom end of a salary range for starting employees. IT is still a very segmented division without a lot of communication between departments. New management is trying to clean this up but a decade+ of bad business decisions and crazy processes are a mountain to overcome. Agile process might be right direction for our development teams but not so much IT. Just competent managers and project managers that know how to run projects and manage employees would suffice.

    Advice to Management

    Better balance the departments in IT so some aren't working non stop 60+ hour weeks and others barely get over 30 hours of work a week per person.


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  5. sale rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    amazing company with great employee engagement.

    Cons

    i do not have any cons to list. all is good

    Advice to Management

    keep it up!


  6. Sales representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Outstanding company to work for.

    Cons

    Working anywhere else would be a step down.


  7. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great training and people. Competitive wages and excellent benefits and fringe benefits. The products and services sell themselves and the company internal services are high functioning.

    Cons

    Pretty stringent corporate environment as far as dress and culture. But it keeps everything very professional so it's a seemingly necessary evil.

    Advice to Management

    None at this time. Management is spot on thus far.


  8. Great Company Overall, but low pay!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Payroll Customer Service Representative in Miramar, FL
    Former Employee - Senior Payroll Customer Service Representative in Miramar, FL

    I worked at Paychex full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great growth opportunity and you will learn a lot! Great work/life balance for the most part.

    Cons

    Employees are under staffed, over worked (as far as client loads) and pay is way lower than other comparable positions.

    Advice to Management

    Pay higher level reps what they are worth, or they will continue to leave.


  9. Helpful (3)

    Client technical support specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They offer work from home, reasonable pay but you have to put in a few years to get there, good vacation and sick pay.

    Cons

    Some of the programs don't work well and there is no rush to fix issues. There is an atmosphere of using workarounds instead of fixing glitches in a timely manner.

    Advice to Management

    Put more into making sure your software works well instead of relying on your service reps to pacify clients.


  10. Helpful (1)

    Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex full-time

    Pros

    Excellent benefits and commission

    Cons

    Salary is low but commission makes up for it big time. Have to have amazing selling skills.


  11. Paychex

    Former Employee - Human Resource Sales Consultant in Dublin, CA
    Former Employee - Human Resource Sales Consultant in Dublin, CA

    I worked at Paychex (More than 3 years)

    Pros

    Good Benefits- medical, dental, 401k, PTO

    Cons

    Below average pay for a billion dollar company.



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