Paychex Reviews

Updated September 19, 2014
Updated September 19, 2014
627 Reviews
3.5
627 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Paychex President and CEO Martin Mucci
Martin Mucci
256 Ratings

Review Highlights

Pros
  • I have a great work/life balance and exceed quota just about every month (in 39 reviews)

  • Professional company, takes care of their employees, great benefits (in 49 reviews)


Cons
  • As a supervisor, I have experienced more demands lately in terms of work-life balance (in 15 reviews)

  • The working relationship between HRGs and Sales Reps is volatile at best (in 27 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good Company. Cares about employee's and Clients.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex

    Pros

    Great Work Life Balance. Good Pay.

    Cons

    Upper Sales management leaves a lot to be desired.

  2. 1 person found this helpful  

    Best job and Manager I’ve ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Los Angeles, CA
    Current Employee - Sales Consultant in Los Angeles, CA

    I have been working at Paychex full-time for more than a year

    Pros

    Here is the bottom line: Working at Paychex is the best job I’ve ever had. Outstanding solution offered to businesses. And I feel extremely valued as an employee.

    As a sales consultant for my LA team, I have an excellent territory and enjoy a lot of autonomy to run my business. My greatest resources have proven to be my manager and fellow teammates. In my 10 years of being in the workforce, I have never had a manager who was more supportive of my professional and personal growth and development. Previous success as a salesmen doesn’t always correlate with efficacy as a manager, but in this case, my manager is talented at both and I have been impressed by how he is consistently able to tailor his management style in a way that caters to the individual personalities, strengths, and challenges of each of his employees. Additionally, the culture on our team is based around helping one another, and as a new rep I did end up leaning on the more tenured reps on our team to help me better understand many of our internal processes.

    There is a great benefit and 401K offering and my manager is a huge supporter of work-life balance. I have been with Paychex now for almost a full year and based on my conversations with my colleagues who have been here for 5+ years, it’s never been a more exciting time to sell for the company. As long as you do the work and don’t slack off, you’ll excel.

    Cons

    Not a huge Con, but once you’ve made a sale, the paperwork process can be rather tedious and communication between operations and sales is not always the best. This is really my only frustration about working here.

    Advice to ManagementAdvice

    Relating back to the “Con” above, it would be great to get more formal support on the paperwork part of things, which of course isn’t as exciting for management as being out in the field selling, but is just as critical to the job as being able to win a deal. The training on paperwork at Corporate in Rochester, NY isn’t enough for a new rep to be set up for submitting new loads to Operations, and reps will experience increased efficiency if management can be a bit more proactive about providing ongoing assistance to new reps in this area.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Representative  in  Chicago, IL
    Current Employee - Senior Sales Representative in Chicago, IL

    I have been working at Paychex full-time for more than a year

    Pros

    Amazing work-life balance. You get out of this job what you put in. Training is top notch and management is incredibly supportive. Company has great reputation which makes selling their service easier. Opportunity for leadership and management roles. Great benefits package and PTO flexibility.

    Cons

    Busiest time of year is November through January which makes enjoying the holidays tougher.

    Advice to ManagementAdvice

    Keep investing in your sales reps so your top reps stay.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I've never worked for a company with more incentives.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Core Sales Representative
    Current Employee - Core Sales Representative

    I have been working at Paychex full-time for less than a year

    Pros

    The rewards for succeeding in this company are by far better than I have seen anywhere else.

    Cons

    Very stressful and put in lots of extra hours.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great at selling job potential, but not true

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Payroll Specialist  in  Piscataway, NJ
    Former Employee - Senior Payroll Specialist in Piscataway, NJ

    I worked at Paychex full-time for more than 5 years

    Pros

    Great training, never lay off people, good benefits

    Cons

    Very rigid, promotions political, cap hourly wages, increases are also capped, very limited chance for advancement, experience depends on immediate supervisor, management will always back them up regardless. Raises dependent on things outside of your control and specialists are supposed to make up fro all the blunders of other departments. They look for quantity not quality.

    Advice to ManagementAdvice

    the push for quantity greatly compromises the quality of the service. Evaluate the specialist fairly and you will reduce your turnover.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Depend on the branch. Some are great, others horrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Payroll Specialist  in  Houston, TX
    Former Employee - Payroll Specialist in Houston, TX

    I worked at Paychex full-time for more than 10 years

    Pros

    Benefits. Great co workers and events.

    Cons

    Untrained Managers who do not know the product or how to guide you within the software.

    Advice to ManagementAdvice

    Stop "managing" and start doing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Nothing works at Paychex!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Providence, RI
    Former Employee - Sales Representative in Providence, RI

    I worked at Paychex full-time for more than a year

    Pros

    The DSM's are great to work with. They are trying to change the culture but need to get rid of the old staff in order to do that.

    Cons

    Implementation screwed up every deal I sold to the point the client left and went back to original provider. The products only half work.

    Advice to ManagementAdvice

    Operations and Sales all need to be on the same team.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    District Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Sales Manager
    Former Employee - District Sales Manager

    I worked at Paychex full-time for more than 10 years

    Pros

    Growth and good pay for entry & junior level sales positions.

    Cons

    Few growth opportunities beyond district management & lack of training/development for senior level sales.

    Advice to ManagementAdvice

    Time to reevaluate your management development programs & pay closer attention to those being promoted. Great sales reps don't necessarily make good managers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    It depends on which branch.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Payroll Specialist
    Current Employee - Senior Payroll Specialist

    I have been working at Paychex full-time for more than 5 years

    Pros

    Some branches really believe in their payroll specialists. Good supervisors who are fair.Great benefits for everyone. Good payroll training.

    Cons

    Cliquish environment. If you are not favored by a supervisor, you will not get anywhere. On one hand, the company says that the payroll specialist is the frontline of the company. On the other hand, the company treats the payroll specialist as a person who does not have enough to do. The higher-ups are always thinking of something more the specialists do to upsell more services to the clients. Then the sales reps will get the credit and the commission on the sell.

    Advice to ManagementAdvice

    Stop treating the payroll specialists as if they're not very bright.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    One of the best I have ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resource Generalist
    Former Employee - Human Resource Generalist

    I worked at Paychex full-time for more than 3 years

    Pros

    Greatest boss ever! Flexability and empowerment. Provided products and services that all companies need at a very reasonable price. Very knowledgeable & professional colleagues

    Cons

    Compensation scale is considerably under market.

    Recommends
    Approves of CEO

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