Paychex Reviews

Updated March 31, 2015
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3.6
744 Reviews
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Paychex President and CEO Martin Mucci
Martin Mucci
334 Ratings

Pros
  • I have a great work/life balance and exceed quota just about every month (in 48 reviews)

  • Professional company, takes care of their employees, great benefits (in 54 reviews)

Cons
  • As a supervisor, I have experienced more demands lately in terms of work-life balance (in 16 reviews)

  • The working relationship between HRGs and Sales Reps is volatile at best (in 32 reviews)

More Pros and Cons

Employee Reviews

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  1. Good Company but a little disjointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Washington, DC
    Former Employee - Sales Consultant in Washington, DC

    I worked at Paychex full-time (more than 3 years)

    Pros

    Great benefits, on-going training, and people to work with. Lots of room for growth for high achievers.

    Cons

    The leadership seemed to change directions every six months. This is common with large corporations but still, it leaves you feeling a little lost as an employee.

    Advice to ManagementAdvice

    For the most part, keep doing what you're doing. Maybe focus a little more on middle-management training.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Paychex

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex

    Pros

    Paychex provides a good sense of family and great management team who supports you.

    Cons

    Its customer service and if their are problems with the products we hear about it.

  3. na

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex

    Pros

    growing, goals, big, everywhere, customer service

    Cons

    pay, micro managing, over complicating, high turnover

    Advice to ManagementAdvice

    better pay less turnover

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Love the company hate the politics

    Current Employee - Senior Payroll Specialist
    Current Employee - Senior Payroll Specialist

    I have been working at Paychex full-time (more than 3 years)

    Pros

    The training you get with this company is absolutely phenomenal. It is constant and you always have the most up to date information. Benefits are awesome with a great 401k match.

    Cons

    If you are not part of the in crowd you don't advance. If you apply for a position but they can't fill yours they also may not promote. The compensation is below par from other companies and the work load is excessive.

    Advice to ManagementAdvice

    Don't hold employees back and give all employees the ability to grow and advance. Stop playing favorites were not in high school anymore.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. Paychex is a good company overall.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Pittsburgh, PA
    Former Employee - Sales Consultant in Pittsburgh, PA

    I worked at Paychex full-time (more than 3 years)

    Pros

    Paychex spends a lot of time and money investing in new reps and their knowledge of products.

    Cons

    Paychex does not offer a lot of room to grow professionally if you are not willing to move.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful

    Your happiness may depend upon the group you work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Engineer in Rochester, NY
    Current Employee - IT Engineer in Rochester, NY

    I have been working at Paychex

    Pros

    If you're in the right group it can be very rewarding, with competitive pay and wonderful co-workers.

    Cons

    There are groups that have an incredible amount of pressure on them, and they seem stuck in a culture of deflecting and delaying over serving the teams they interact with.

    Advice to ManagementAdvice

    Ensure that there are enough able bodies in each department to get the allotted work done efficiently.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. My experience with Paychex has been great. They give good direction with minimal micro managing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at Paychex full-time (more than a year)

    Pros

    Compensation and training is good, and they recognize a job well done

    Cons

    There needs to be better communication between sales and ops to make life easier in the branch

    Recommends
    Positive Outlook
    Approves of CEO
  9. Great learning experience with a solid company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Saint Louis, MO
    Former Employee - Sales Representative in Saint Louis, MO

    I worked at Paychex full-time (more than a year)

    Pros

    Great training and company culture.

    Cons

    To much micromanagement and and some drama in the office.

    Advice to ManagementAdvice

    Treat sales reps equally.

    Recommends
    Positive Outlook
  10. S125 FSA CSA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - S125 CSA in Rochester, NY
    Former Employee - S125 CSA in Rochester, NY

    I worked at Paychex full-time (less than a year)

    Pros

    Friendly environment, managers are not looking over your shoulder

    Cons

    Hours are 11-8 right off the bat, takes years to get to a normal 9-5/8-5. Mangers will never speak with angry customers, make you figure it out on your own even if customers says they want to speak with a manager over and over again, Fax system never works leads to a ton of lost faxes which really frustrate customers

    Advice to ManagementAdvice

    Have managers/supervisors handle "escalated" phone calls, update fax system

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful

    Good, but could have been better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Payroll Specialist in South Jordan, UT
    Former Employee - Payroll Specialist in South Jordan, UT

    I worked at Paychex full-time (more than 3 years)

    Pros

    Oodles of training; fun people; medium-to-low stress job

    Cons

    Companies would blame you for mistakes/miscalculations when most likely they reported their numbers/data wrong.

    Advice to ManagementAdvice

    Pay was fair, but I probably would have stayed longer had I been earning as little as $1/per hour.

    Recommends
    Neutral Outlook
    Approves of CEO

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