Paychex Reviews

Updated September 25, 2014
Updated September 25, 2014
631 Reviews
3.5
631 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Paychex President and CEO Martin Mucci
Martin Mucci
259 Ratings

Review Highlights

Pros
  • I have a great work/life balance and exceed quota just about every month (in 43 reviews)

  • Professional company, takes care of their employees, great benefits (in 51 reviews)


Cons
  • As a supervisor, I have experienced more demands lately in terms of work-life balance (in 16 reviews)

  • The working relationship between HRGs and Sales Reps is volatile at best (in 29 reviews)

More Highlights

Employee Reviews

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  1.  

    Great company to start your career

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex full-time

    Pros

    Paychex puts a lot of time and effort into training their employees to prepare them with all the knowledge they need in the field. They are very innovative and are consistently adding new products and training on new approaches. The company is always growing, which has the added benefit of job security.

    Cons

    It can be hard to keep up with all of the new items Paychex does come out with, so it can feel overwhelming at times.

    Advice to ManagementAdvice

    Culture is dependent on the zone and office you are in, but the overall values of the company streams consistently. Overall, management wants to see their people succeed, but because the variety of management styles each manager has a different approach

    Recommends
    Positive Outlook
  2.  

    Good Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex full-time for more than a year

    Pros

    Pay increases every year based on individual and company performance.

    Cons

    Change is a slow process with this company. Pay starting off is a little below industry standards.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good Company. Cares about employee's and Clients.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex

    Pros

    Great Work Life Balance. Good Pay.

    Cons

    Upper Sales management leaves a lot to be desired.

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  5. 1 person found this helpful  

    Best job and Manager I’ve ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Los Angeles, CA
    Current Employee - Sales Consultant in Los Angeles, CA

    I have been working at Paychex full-time for more than a year

    Pros

    Here is the bottom line: Working at Paychex is the best job I’ve ever had. Outstanding solution offered to businesses. And I feel extremely valued as an employee.

    As a sales consultant for my LA team, I have an excellent territory and enjoy a lot of autonomy to run my business. My greatest resources have proven to be my manager and fellow teammates. In my 10 years of being in the workforce, I have never had a manager who was more supportive of my professional and personal growth and development. Previous success as a salesmen doesn’t always correlate with efficacy as a manager, but in this case, my manager is talented at both and I have been impressed by how he is consistently able to tailor his management style in a way that caters to the individual personalities, strengths, and challenges of each of his employees. Additionally, the culture on our team is based around helping one another, and as a new rep I did end up leaning on the more tenured reps on our team to help me better understand many of our internal processes.

    There is a great benefit and 401K offering and my manager is a huge supporter of work-life balance. I have been with Paychex now for almost a full year and based on my conversations with my colleagues who have been here for 5+ years, it’s never been a more exciting time to sell for the company. As long as you do the work and don’t slack off, you’ll excel.

    Cons

    Not a huge Con, but once you’ve made a sale, the paperwork process can be rather tedious and communication between operations and sales is not always the best. This is really my only frustration about working here.

    Advice to ManagementAdvice

    Relating back to the “Con” above, it would be great to get more formal support on the paperwork part of things, which of course isn’t as exciting for management as being out in the field selling, but is just as critical to the job as being able to win a deal. The training on paperwork at Corporate in Rochester, NY isn’t enough for a new rep to be set up for submitting new loads to Operations, and reps will experience increased efficiency if management can be a bit more proactive about providing ongoing assistance to new reps in this area.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Representative  in  Chicago, IL
    Current Employee - Senior Sales Representative in Chicago, IL

    I have been working at Paychex full-time for more than a year

    Pros

    Amazing work-life balance. You get out of this job what you put in. Training is top notch and management is incredibly supportive. Company has great reputation which makes selling their service easier. Opportunity for leadership and management roles. Great benefits package and PTO flexibility.

    Cons

    Busiest time of year is November through January which makes enjoying the holidays tougher.

    Advice to ManagementAdvice

    Keep investing in your sales reps so your top reps stay.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    I've never worked for a company with more incentives.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Core Sales Representative
    Current Employee - Core Sales Representative

    I have been working at Paychex full-time for less than a year

    Pros

    The rewards for succeeding in this company are by far better than I have seen anywhere else.

    Cons

    Very stressful and put in lots of extra hours.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good training, behind on technology.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex

    Pros

    Great training although it is almost too much.

    Cons

    Old technology and small territory.

    Advice to ManagementAdvice

    Update technology.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Not so great

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Payroll Specialist
    Current Employee - Senior Payroll Specialist

    I have been working at Paychex full-time for more than 3 years

    Pros

    Great people to work with. Depending on your office you could have an awesome supervisor. Benefits are really great.

    Cons

    Training of products is late, if ever. Paychex releases new products/features well before they are ready. The online website is a glaring example of this. Constant errors and issues, this product was not ready for clients when it was released. Bad upper management decisions to keep up with competitors. Pay is lower than market.

    Advice to ManagementAdvice

    Test your products well enough before releasing them for client use. Nothing shatters a client's confidence in your company than a broken product.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Great at selling job potential, but not true

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Payroll Specialist  in  Piscataway, NJ
    Former Employee - Senior Payroll Specialist in Piscataway, NJ

    I worked at Paychex full-time for more than 5 years

    Pros

    Great training, never lay off people, good benefits

    Cons

    Very rigid, promotions political, cap hourly wages, increases are also capped, very limited chance for advancement, experience depends on immediate supervisor, management will always back them up regardless. Raises dependent on things outside of your control and specialists are supposed to make up fro all the blunders of other departments. They look for quantity not quality.

    Advice to ManagementAdvice

    the push for quantity greatly compromises the quality of the service. Evaluate the specialist fairly and you will reduce your turnover.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Depend on the branch. Some are great, others horrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Payroll Specialist  in  Houston, TX
    Former Employee - Payroll Specialist in Houston, TX

    I worked at Paychex full-time for more than 10 years

    Pros

    Benefits. Great co workers and events.

    Cons

    Untrained Managers who do not know the product or how to guide you within the software.

    Advice to ManagementAdvice

    Stop "managing" and start doing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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