Paychex Reviews

Updated July 27, 2015
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3.6
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Recommend to a friend
Approve of CEO
Paychex President and CEO Martin Mucci
Martin Mucci
390 Ratings

Pros
  • Work life balance was better than most (in 48 reviews)

  • great work/life balance, great benefits (in 54 reviews)

Cons
  • Depending on the department, there is no work/life balance (in 16 reviews)

  • Sales Reps are also very inconsiderate as they will walk around the office cursing on the phone even when you are on calls with clients (in 32 reviews)

More Pros and Cons

854 Employee Reviews

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  1. Featured Review

    Helpful (3)

    Integrity and Ethics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have never been a fan of big corporations, but I've now worked for this one for 15+ years. The current CEO has done an outstanding job of guiding the company on a path that demands integrity. Employers and employees, our clients, need to know that their data is safe and that only eyes that need to know can see sensitive information. Ranked in the top 10 of most ethical companies in the world and the only payroll company to have that honor, speaks volumes as to the leadership and those who have the honor of working here. The human resource department is made up of well qualified people that care about the employees they interact with. If there is ever a problem or a concern, they are there for you. The training department is by far one of the best around. If you want to move up or try a different position than what you started, they will direct your path and give you the training needed. No matter who you are in the company if you see a more efficient and cost effective way of doing something, you have the ability to change it.

    Cons

    Pay raises seem to be set to a locked percentage. One can only go so high on a given job grade. At least they tend to promote those who deserve it and that bumps the grade.

    Advice to Management

    Keep striving for excellence but never forget how you got to where you are. The hourly employees are the backbone of the company. Treat them well and the sky is the limit.


  2. Senior Payroll Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    good work environment, decent upper management, great co-workers

    Cons

    not really a ton of advancement, pay is sub par.

    Advice to Management

    hire more people. Not enough workers for the amount of work sometimes.


  3. Data Warehouse Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in East Rochester, NY
    Current Employee - Anonymous Employee in East Rochester, NY

    I have been working at Paychex (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Leading edge resources Strong Life/Work balance values Successful and highly respected in the industry

    Cons

    Inconsistent directions in tool selection


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. A great place if you're looking for training and structure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Folsom, CA
    Former Employee - Sales Representative in Folsom, CA

    I worked at Paychex full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    99% of the people here are incredible! It's a total family oriented environment within the teams and branches. Excellent training!

    Cons

    Salaries aren't competitive so there's high turnover.

    Advice to Management

    Fight for competitive compensation plans, especially in the San Francisco Bay Area!


  6. Payroll Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Supervisor in Baltimore, MD
    Former Employee - Client Service Supervisor in Baltimore, MD

    I worked at Paychex full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The training program is the best

    Cons

    Some managers are uneducated in management

    Advice to Management

    All new supervisors should go through supervisor in training


  7. Helpful (2)

    Paychex is a Top 10 Company to Sell For

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Core Sales Representative in San Ramon, CA
    Current Employee - Core Sales Representative in San Ramon, CA

    I have been working at Paychex full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Top-notch Training -Compensation Incentives -Opportunities for Growth -Networking -Sales Experience -Independence -Work-life Balance -Stable Hours -Ethics -Customer Service -Technology -Diverse Product Catalogue to Sell From

    Cons

    -Steep Learning Curve -High Quotas -High Turnover -Inconsistencies from Office-to-Office -Ever-increasing Competition -Highest Price-point in the Market; Requires Strong Value-based selling skills

    Advice to Management

    -Tailor the training, development, and strategies for each individual sales representative to match their strengths, experience, and geographical/demographical territory. -Establish career goals for reps early and use these goals to motivate the reps to drive sales, rather than just focusing on numbers and dollars.


  8. Payroll Specialis

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great PTO and work like balance

    Cons

    I have no cons at all


  9. Paychex Inc Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Consultant in Buffalo, NY
    Current Employee - Senior Sales Consultant in Buffalo, NY

    I have been working at Paychex

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Company to work for if you are a high producing, high activity sales rep.

    Cons

    There are not residuals for sales.

    Advice to Management

    Top to bottom management does an excellent job. Limit turnover and keep long term reps happy.


  10. It's been a great next step in my career!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Solutions Sales Consultant
    Current Employee - Human Resources Solutions Sales Consultant

    I have been working at Paychex full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    There is a great company culture, especially if you're a performer. They are great at acknowledging successes. I've learned a lot since working there. The training is fantastic too!

    Cons

    They are exhausting about numbers. You are constantly harassed about what you're working on and turning in, much like any sales org though, I guess. The pay is OK but could be structured better.

    Advice to Management

    Trust the reps you've hired to do the job for which you hired them. We don't need to be babysat.


  11. Helpful (2)

    Fun atmosphere, managers promote friends.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Services Time and Labor Online Senior Advisor in Scottsdale, AZ
    Current Employee - Online Services Time and Labor Online Senior Advisor in Scottsdale, AZ

    I have been working at Paychex full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people are fun to work with. We have a lot of fun and there's free soda and other drinks in the fridge.

    Cons

    The management doesn't really appreciate the hard work that employees put in. They will only hire and promote friends rather than qualified candidates.

    Advice to Management

    Make sure your employees don't feel like numbers on a page.



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