Paychex Reviews

Updated April 16, 2015
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3.6
762 Reviews
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Approve of CEO
Paychex President and CEO Martin Mucci
Martin Mucci
340 Ratings

Pros
  • I have a great work/life balance and exceed quota just about every month (in 48 reviews)

  • Professional company, takes care of their employees, great benefits (in 54 reviews)

Cons
  • As a supervisor, I have experienced more demands lately in terms of work-life balance (in 16 reviews)

  • The working relationship between HRGs and Sales Reps is volatile at best (in 32 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. A great company continuing to get better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Manager in Rochester, NY
    Current Employee - Client Service Manager in Rochester, NY

    I have been working at Paychex full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent leadership, benefits, training and career advancement opportunities. An emphasis placed on technology and employee engagement has provided a better work/life balance in recent years.

    Cons

    Some competitors may pay more in front line positions. They don't not appear to provide the same levels of training or support though.

  2. Helpful (3)

    Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Sales Manager in Fresno, CA
    Current Employee - District Sales Manager in Fresno, CA

    I have been working at Paychex full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You will receive industry leading training. The commission structure is structured to reward high performers. Senior level Directors are approachable and seem to be genuinely concerned with employee wellness. The organization is very healthy and cash rich so there is a high degree of job security. If you are looking to move up within the organization there are lots of mentors willing to help get you there.

    Cons

    The learning curve is a bit steep for those coming in with no previous payroll experience. The company needs to be a bit quicker in reacting to change.

    Advice to Management

    Continue to invest in research and development and put a compensation plan in place in which salary increases are built in for reps who meet certain performance standards. This should help stem some of the poaching of talented Sales Reps.

  3. I love working here, its great to have so much help and know your can excel in your career in many different fields!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Payroll Specialist in Indianapolis, IN
    Current Employee - Payroll Specialist in Indianapolis, IN

    I have been working at Paychex full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, Benefits, atmosphere, and great training programs, and opportunities to grow and learn different aspects of the business . I love my team and co-workers and love that I can learn anything I want to learn and gain as much knowledge as I can. Its great to know you can get any job you want and they will help you get there!

    Cons

    I learn to work through any problems, that might come my way. Clients can be demanding and challenging, but our goal is to fix their problems so they can get back to their business. Really don't have anything negative to say.

    Advice to Management

    I have an amazing supervisor, and many others that have helped my through the process here at Paychexs. I love learning something new everyday!

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at Paychex

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    High commission potential / work flexibility

    Cons

    Ok base salary benefits are ok

  6. Sales- Hr Solutions Sacramento

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Solutions in Sacramento, CA
    Former Employee - Human Resources Solutions in Sacramento, CA

    I worked at Paychex full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great comp plan, if you can hit your numbers
    Great leadership
    Supportive management

    Cons

    Unrealistic year over year quota increases
    Horrible cross team partnership, your partners will stab you in the back for a deal

    Advice to Management

    Referal/partnership quotas.
    I would go back in a heartbeat if that was changed

  7. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Seattle, WA
    Former Employee - Sales Representative in Seattle, WA

    I worked at Paychex

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to sell for. Brandon Placek is a great mentor and salesman!

    Cons

    I can not think of any.

    Advice to Management

    Keep up the good work

  8. Great Opprotunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Sales Support in Rochester, NY
    Current Employee - National Sales Support in Rochester, NY

    I have been working at Paychex full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There are many opprotunities within the company. If your entry level position is not the right fit they will find a better fit for you

    Cons

    The nature of the job is hard. This is sales, its not for everyone

  9. Helpful (1)

    A great company that cares

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Ready Representative in Houston, TX
    Current Employee - Territory Ready Representative in Houston, TX

    I have been working at Paychex full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I LOVE working at Paychex. I look forward to coming to work every day. The training is top notch, the benefits are outstanding, and I love what Paychex stands for. The CEO is also awesome and you can tell he truly wants the best for the company AND the employees. The pay is really great too.

    Cons

    The challenges of this job are the same as any sales job. There are many competitors and we can't always match price. But work hard and show the value and it pays off

  10. Good pay and work environment, tedious and repetitive work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fulfillment Specialist in Kennesaw, GA
    Current Employee - Fulfillment Specialist in Kennesaw, GA

    I have been working at Paychex part-time (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good pay for an entry-level job requiring no experience. Mostly laid back environment during the work day. Weekends are always off days (except the occasional Saturday during quarter/year end). Big opportunities for advancement in the company. Paid time off and good vacation hours are a plus. Easy to get days off if needed. Job works well around school schedules. Management is very professional along with the environment.

    Cons

    The hours can go from morning to evening or afternoon to evening (about 8:00/8:30 during the midweek), not leaving much time during the week to get anything done other than going to work. During the busy season, the stress level is significantly higher than usual and the job is not enjoyable that way. Expectations can be sometimes confusing and not expressed clearly. The work is very, very repetitive.

    Advice to Management

    Make sure you inform all new Fulfillment Specialists on the importance of packing speed and productivity expectations as soon as they start. Communicate the inner workings of Distribution to the Payroll Specialists upstairs so that the Fulfillment Specialists do not receive incorrect or confusing packing instructions and make errors. Hire temporary employees for the busy season so the stress level may be lowered.

  11. Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Paychex full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Incredibly supportive and positive work environment

    Cons

    High Standards are in place

    Advice to Management

    N/A

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