Paychex Reviews

Updated August 3, 2015
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3.6
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Recommend to a friend
Approve of CEO
Paychex President and CEO Martin Mucci
Martin Mucci
390 Ratings

Pros
  • Work life balance was better than most (in 48 reviews)

  • great work/life balance, great benefits (in 54 reviews)

Cons
  • Depending on the department, there is no work/life balance (in 16 reviews)

  • Sales Reps are also very inconsiderate as they will walk around the office cursing on the phone even when you are on calls with clients (in 32 reviews)

More Pros and Cons

858 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (3)

    Integrity and Ethics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have never been a fan of big corporations, but I've now worked for this one for 15+ years. The current CEO has done an outstanding job of guiding the company on a path that demands integrity. Employers and employees, our clients, need to know that their data is safe and that only eyes that need to know can see sensitive information. Ranked in the top 10 of most ethical companies in the world and the only payroll company to have that honor, speaks volumes as to the leadership and those who have the honor of working here. The human resource department is made up of well qualified people that care about the employees they interact with. If there is ever a problem or a concern, they are there for you. The training department is by far one of the best around. If you want to move up or try a different position than what you started, they will direct your path and give you the training needed. No matter who you are in the company if you see a more efficient and cost effective way of doing something, you have the ability to change it.

    Cons

    Pay raises seem to be set to a locked percentage. One can only go so high on a given job grade. At least they tend to promote those who deserve it and that bumps the grade.

    Advice to Management

    Keep striving for excellence but never forget how you got to where you are. The hourly employees are the backbone of the company. Treat them well and the sky is the limit.


  2. sales consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Manahawkin, NJ
    Former Employee - Sales Consultant in Manahawkin, NJ

    I worked at Paychex (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Excellent Training, Supportive Management. Great Partners to work with overall.

    Cons

    Too much Rah Rah motivation from management for the younger staff. Would rather spend my time selling.

    Advice to Management

    Too much micro-management.


  3. Great coworkers, terrible clients

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payroll Specialist in Yaphank, NY
    Current Employee - Payroll Specialist in Yaphank, NY

    I have been working at Paychex full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    coworkers are amazing and hours are consistent

    Cons

    company is restructuring and it is awful, VERY rare overtime, expected to know a ridiculous amount of information compared to what you are paid, terrible roll out of new procedures


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Client Services Representative in Islip, NY
    Former Employee - Senior Client Services Representative in Islip, NY

    I worked at Paychex (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    treat employees well fun calendar every month bonus twice a year

    Cons

    don't replace people when they leave, making workload impossible

    Advice to Management

    stop with the favoritism, there are good people in your company whop are not in the "in" crowd


  6. Paychex

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Aurora, IL
    Former Employee - Anonymous Employee in Aurora, IL

    I worked at Paychex full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent pay, nice benefits and time off, multiple locations, advancement opportunities, travel for training, meet lots of people.

    Cons

    The company is not unified through processes. Management is evasive and hesitant to provide clear communications of their plans and roll outs of new policies. The environment is constantly changing and it is often unbeneficial to the employees. Their vision is hard to follow and recognition for duties performed is weak and not based on the individual.

    Advice to Management

    Focus more on the employees. So much effort is put into changing the company and restructuring that the employees are left with little incentive and support from their supervisors. There was always a clear pressure on supervisors and management to ensure their teams meet unrealistic goals that real recognition lacked.


  7. Senior Payroll Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    good work environment, decent upper management, great co-workers

    Cons

    not really a ton of advancement, pay is sub par.

    Advice to Management

    hire more people. Not enough workers for the amount of work sometimes.


  8. Helpful (2)

    Fun atmosphere, managers promote friends.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Services Time and Labor Online Senior Advisor in Scottsdale, AZ
    Current Employee - Online Services Time and Labor Online Senior Advisor in Scottsdale, AZ

    I have been working at Paychex full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people are fun to work with. We have a lot of fun and there's free soda and other drinks in the fridge.

    Cons

    The management doesn't really appreciate the hard work that employees put in. They will only hire and promote friends rather than qualified candidates.

    Advice to Management

    Make sure your employees don't feel like numbers on a page.

    Paychex Response

    Jul 31, 2015 – Community Manager

    We're sorry to hear you feel this way about your experience at Paychex. We value all of our employees and never want anyone to feel unappreciated. I would recommend that you reach out to your ... More


  9. Data Warehouse Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in East Rochester, NY
    Current Employee - Anonymous Employee in East Rochester, NY

    I have been working at Paychex (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Leading edge resources Strong Life/Work balance values Successful and highly respected in the industry

    Cons

    Inconsistent directions in tool selection


  10. Payroll Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Supervisor in Baltimore, MD
    Former Employee - Client Service Supervisor in Baltimore, MD

    I worked at Paychex full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The training program is the best

    Cons

    Some managers are uneducated in management

    Advice to Management

    All new supervisors should go through supervisor in training

    Paychex Response

    Jul 31, 2015 – Community Manager

    We appreciate your honest feedback. We take pride in providing great training and all new supervisors/managers go though leadership training. Thank you for taking the time to provide this review. We ... More


  11. A great place if you're looking for training and structure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Folsom, CA
    Former Employee - Sales Representative in Folsom, CA

    I worked at Paychex full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    99% of the people here are incredible! It's a total family oriented environment within the teams and branches. Excellent training!

    Cons

    Salaries aren't competitive so there's high turnover.

    Advice to Management

    Fight for competitive compensation plans, especially in the San Francisco Bay Area!

    Paychex Response

    Jul 31, 2015 – Community Manager

    Thank you for the kind words regarding the family environment. We strive to make work feel like more than just work. We also appreciate your salary feedback. Providing great salaries and benefits is ... More



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