Paychex Reviews

These reviews contributed towards 2010's Best Places to Work recognition. See ratings and reviews for all time.
39 Reviews
3.6
39 Reviews
Rating Trends

Recommend to a friend
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Paychex President and CEO Martin Mucci
Martin Mucci
39 Ratings

Review Highlights

Pros
  • I have a great work/life balance and exceed quota just about every month (in 39 reviews)

  • Professional company, takes care of their employees, great benefits (in 49 reviews)


Cons
  • As a supervisor, I have experienced more demands lately in terms of work-life balance (in 15 reviews)

  • The working relationship between HRGs and Sales Reps is volatile at best (in 27 reviews)

More Highlights

Employee Reviews

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  1.  

    Paychex is pretty good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at Paychex

    Pros

    Good Company. Good Benifits. Pretty good management

    Cons

    The divide between someone at 85% of quota and 100% on compensation is great

    Advice to ManagementAdvice

    Sales and Operations needs to have more communication. To much of a 'Tale of two companies'

    Approves of CEO
  2.  

    Working for a company ranked by Fortune as a "Best Places to Work".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Paychex

    Pros

    There is a high level of respect and appreciation shared by my boss, co-workers and throughout the company. This being said, I understand why we have been ranked as one Fortune's "Best Places to Work". Having worked previously for a former Fortune 500 company, Paychex really stands out in all that is offered to their employees, especially as companies are cutting back. Some examples: importance of work/family balance, pro-active health and wellness opportunities, recognition celebrations, electronic employee newsletter, development planning opportunities, senior managements positive communication at conferences, annual meetings and during year-end. Combined, this helps promote a positive work atmosphere.

    Cons

    Limited health care benefits offered, prescription coverage is an additional cost. Uncertain of growth in terms of the payscale for my position. The amount of information available to employees is somewhat astounding, it can be difficult to navigate through.

    Advice to ManagementAdvice

    The fact that there has been little to no change in the senior management team at Paychex is an example to your shareholders and employees that you believe and are investing in this company for the long haul. Thus motivating employees to invest their careers here at Paychex as well.

    When respect and appreciation are given, it is always received in return.

    Recommends
    Approves of CEO
  3.  

    high turnover creates turmoil.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Payroll Specialist
    Current Employee - Senior Payroll Specialist

    I have been working at Paychex

    Pros

    training in the field can't be beat.

    Cons

    pay is too low for the job duties necessary to do a good job.

    Advice to ManagementAdvice

    Reclassify the job desciption of a senior payroll specialist to be able to pay better in that field to minimize the turnover rate.

    Approves of CEO
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  5.  

    Paychex - a good place to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Administrative Assistant
    Current Employee - Administrative Assistant

    I have been working at Paychex

    Pros

    There are excellent benefits and opportunities for advancement within the company...if payroll and human resources are really what you're interested in doing. The University of Paychex is an excellent example of corporate training systems. Necessary information is easily accessed through the company intranet and phone support lines.

    My immediate manager is terrific - really cares about employees and is extremely supportive.

    Cons

    I wish that senior management supported middle management more - it's a tough job and more feedback is needed. Vacation time and salary could be more competitive with the field. More training is necessary for admin positions.

    Advice to ManagementAdvice

    It's not always about numbers. While they may be the easiest way to measure, sometimes there are other issues in play. Take a look at actions, not always results.

    Recommends
    Approves of CEO
  6.  

    Paychex is a fantastic place to work, learn, grow, and retire.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - MMS Sales Representative  in  Tucson, AZ
    Current Employee - MMS Sales Representative in Tucson, AZ

    I have been working at Paychex

    Pros

    The best reasons to work at Paychex are the opportunity for advancement and the job stability. Paychex has never had lay offs, and unless you are an idiot, you cannot get fired. It's a great company that does very well, you know they won't be closing their doors anytime soon. People sometimes take Paychex for granted, and then things like this happen to the economy to make you appreciate your current employer. I have been there 10 years now, I went from making $24K to $100K+. I know many people that started as a receptionist or a temp and is now a branch manager or zone manager. Great place to start out of college.

    Cons

    Some of the downsides are the way promotions are handled. It's all politics, as I'm sure every office is. They need to pay their operations people more though.

    Advice to ManagementAdvice

    Put more money into technology and pay the account specialist more in Major Market Services.

    Recommends
    Approves of CEO
  7.  

    Nuetral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Human Resources Generalist  in  San Francisco, CA
    Current Employee - Human Resources Generalist in San Francisco, CA

    I have been working at Paychex

    Pros

    The people, very cohesive environment. The flexibility of the job is great and the benefits they offer are great. You can definetely stay at the company for more than 20 years, alot of others do. They offer great training and invest alot in the knowledge of their employees.

    Cons

    Compensation, the company is very cheap even though they earn huge profits. The compensation is not even close to any salary surveys for the position especially being located in the bay area, definetely nt even fair. The management does not listen nor care about employees, its all about profits and budgeting. They do not reward tyheir employees who work hard so eventually most lose the motivation to do good work.

    Advice to ManagementAdvice

    Listen to your employees

    No opinion of CEO
  8. 2 people found this helpful  

    Lots of opportunities for advancement, but not enough focus on employee satisfaction in current job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - 401(K) Specialist  in  Rochester, NY
    Current Employee - 401(K) Specialist in Rochester, NY

    I have been working at Paychex

    Pros

    Opportunities for advancement within the company is there; there are plenty of open internal positions at most time of the year. The benefits package is quite generous.

    Cons

    Paychex takes the corporate atmosphere to another level, it is very strict in its rules and there is minimal bending of rules. Job advancement can be difficult at times due to very present office politics. The focus is often on inter-personal relationships as supposed to job expertise and merit in general.

    Employee recognition consistently relies on kindergarten and school-level activities: free food, candy, toys...

    Advice to ManagementAdvice

    Listen more to employees and include them in decisions that affect their jobs on a day-to-day basis.

    Recommends
    Approves of CEO
  9.  

    Good, but needs improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Analyst  in  Austin, TX
    Former Employee - Analyst in Austin, TX

    I worked at Paychex

    Pros

    Good benefits, hours, nice coworkers

    Cons

    management weak, high turnover, parking

    Advice to ManagementAdvice

    find out what is expected from your employees

    No opinion of CEO
  10. 1 person found this helpful  

    Not as much of a meritocracy as some might want, and inflexible policies can be frustrating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Paychex

    Pros

    Paychex is a very stable place to work and they have a great product sold and supported by people who really care about what they are doing. Salary could always be higher, but one needs to consider the local job market and general economy as well; given this salaries seem fair.

    Cons

    Vacation time policy is poor and quite inflexible.
    There is no consideration for flex/comp time unless excessive hours worked.
    Flexible work arrangements difficult except for those "grandfathered" in.
    Anyone working less that 50 hours/wk considered a slacker by those that do.
    Lots of rules are followed for the sole reason that "it's policy".
    Many are satisfied with the "status quo" and are not interested in improvement.

    Advice to ManagementAdvice

    Encourage middle managers to delegate responsibility and to not be involved in every decision. Often "I don't know, I'll get back to you on that" is an acceptable answer.

    Recommends
    Approves of CEO

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