Paychex Reviews in Webster, NY

628 Reviews
3.5
628 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Paychex President and CEO Martin Mucci
Martin Mucci
257 Ratings

Review Highlights

Pros
  • I have a great work/life balance and exceed quota just about every month (in 39 reviews)

  • Professional company, takes care of their employees, great benefits (in 49 reviews)


Cons
  • As a supervisor, I have experienced more demands lately in terms of work-life balance (in 15 reviews)

  • The working relationship between HRGs and Sales Reps is volatile at best (in 27 reviews)

More Highlights

11 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Engineer  in  Webster, NY
    Current Employee - Web Engineer in Webster, NY

    I have been working at Paychex full-time for more than 5 years

    Pros

    Team environment. Salary and work life balance are great.

    Cons

    Very busy department. Could use more FTEs.

    Advice to ManagementAdvice

    Look into the busy departments and make head count adjustments.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Good place to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer II  in  Webster, NY
    Current Employee - Software Developer II in Webster, NY

    I have been working at Paychex full-time for more than 3 years

    Pros

    Very stable, there's never been a layoff. Some projects can be pretty interesting and decent opportunities to learn new technologies so your skills don't get outdated.

    Cons

    Compensation is below average, very 'siloed' and not much interaction between teams. Slow to upgrade or replace outdated product offerings; constantly in catch-up mode with other companies. Seems to be a lot of boardroom backscratching that dictates technology acquisitions and software usage.

    Advice to ManagementAdvice

    Increase compensation to match increasing corporate profits (i.e. what percentage of that $3B mark is going to employees instead of shareholders?)

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Becoming too reliant on contractors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Test Engineer II  in  Webster, NY
    Current Employee - Software Test Engineer II in Webster, NY

    I have been working at Paychex as a contractor for more than a year

    Pros

    As a contractor I am not saddled with long hours or the stress of caring if the company is going in the right direction, which greatly supports my work/life balance!

    Cons

    The software development and test teams I am part of consist of well over half of the team members being contractors. The contractor rates are low, and the quality people work hard to move on to better paying positions while the mediocre or less qualified people keep hanging on. There is little motivation to perform at high levels since there is no room for advancement or pay increase, and little likelihood of a direct position in the current environment.

    Advice to ManagementAdvice

    Adding more and more contractors will not increase the speed of project completion. Focus on hiring qualified people and supplementing with contractors when needed. The culture is starting to suffer and all the cheap help in the world won't help you fix that.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Poor management - company embroiled in process and bureaucracy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer  in  Webster, NY
    Current Employee - Programmer in Webster, NY

    I have been working at Paychex full-time for more than 3 years

    Pros

    Stable company. Decent benefits. As of recent have good access to technology, tools, and equipment.

    Cons

    I agree with a couple of other reviews. The software development side of the house is a mess. Development techniques are dated and produce software built for the 1980's. It's managed poorly. If you work in test you sit around idle most of the time and then for one week everything is a crisis. There are too many managers and leaders who cannot get out of the past. There are a lot of good developers and even more bad ones. It takes us 5 times as many programmers to create code that's substandard and not up to the times. Expect to either spend your time twiddling your thumbs or in a crisis being sworn and yelled at by irrational leaders who would never survive in a modern software development organization. If you want to work in IT, work in an area outside of software development and testing.
    There is so much bureaucracy and process here that it slows down everything. It's impossible to do anything without it getting embroiled in committee. When we complain about process, they even create process to eradicate process. Most of our management lives in meetings and comes out of them with little or nothing to show except more ways to inhibit real work

    Advice to ManagementAdvice

    Change out your entire development leadership team and hire folks who get things done instead of spend their valuable time in conference rooms

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    poor senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer  in  Webster, NY
    Current Employee - Programmer in Webster, NY

    I have been working at Paychex full-time for more than 5 years

    Pros

    company has a lot of cash, lots of job openings

    Cons

    poor compnay culture, IT leadership is unprofessional and coarse. expect foul language and to be bullied into being quiet. if you don't agree with the vps or directors expect to be on thin ice career wise.

    Advice to ManagementAdvice

    get new senior IT leadership or get the current ones to act respectfully

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Reliable employment, fair salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Support  in  Webster, NY
    Current Employee - IT Support in Webster, NY

    I have been working at Paychex full-time for more than a year

    Pros

    Solid company that rarely if ever lays off employees, and continues to stay stable if not grow. Company has no debt, so they look to remain solid for many years to come.

    Cons

    Atmosphere can be tense, with agressive deadlines and constant changes due to tax laws, etc. Little encouragement for employees to mingle outside of work time.

    Advice to ManagementAdvice

    Engage in more team-building and/or group gatherings to promote cooperation between groups.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    More workers than work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contract Test Engineer  in  Webster, NY
    Current Employee - Contract Test Engineer in Webster, NY

    I have been working at Paychex full-time for less than a year

    Pros

    Stable employment, even for contractors. Pay is comparable with other contract Test Engineer positions in Rochester. Paychex is a growing company and not likely to fold up any time soon.

    Cons

    Work can be rather boring, and there tends to be a lack of work. You still get a 40 hour week, but the day tends to go slow when there's little to no work to do. Testing environments are either too complex, or there's not enough of them; they tend to be down a lot.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Stability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT Support Analyst  in  Webster, NY
    Current Employee - IT Support Analyst in Webster, NY

    I have been working at Paychex

    Pros

    - Good benefits
    - Open management
    - Good teamwork

    Cons

    - Below average pay
    - Senior management seems to be stuck in "old school" thinking
    - IT infrastructure is behind the time in some places

    Advice to ManagementAdvice

    Let's use some cash to upgrade technology and make our environments more stable.

    Recommends
    Approves of CEO
  10. 1 person found this helpful  

    Managers Still Learning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Developer  in  Webster, NY
    Current Employee - Software Developer in Webster, NY

    I have been working at Paychex

    Pros

    There was a great work/home balance

    Cons

    Development leads were at best junior developers themselves. A quick peek at LinkedIn will prove that most decision makers at Paychex, lack the necessary experience to be in leadership positions. Poor consultants who were supposed to help kick start or move projects along become more of a hindrance as they too were allowed to learn on the job as opposed to being experienced professionals and when really experienced consultants were brought in, they were tasked with work that was not associated with what they were supposed to be consulting us on. We were forced to use a couple development frameworks that was like having two angry kittens eating your hands while writing the most basic code. Since Tom Golisano referred to the internet as a fad, Paychex development has had to play catch up for a decade, and they chose the wrong people to lead that charge, in ten years when the people who want to do it themselves take over the customer market share, Paychex will not be capable of supporting them, and the client base will dwindle.

    Advice to ManagementAdvice

    It is time to clean house, look for consultants with experience, overhaul development with some fresh talent, and actually hold people accountable for missing deadlines and overstaffing. Pin your current consultants against some new ones and see who is more productive, then drop the losing consultant, this is a business not a school for working on your personal theories, if you cannot do the job you are supposed to be doing, in a timely manner, it is time to leave. Too many people are "comfortable" at Paychex, bleeding the company’s payroll and not creating tangible deliverables.

    Doesn't Recommend
    Disapproves of CEO
  11. 1 person found this helpful  

    Fun laid back place to work, not necessarily full-filling though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Developer  in  Webster, NY
    Former Employee - Software Developer in Webster, NY

    I worked at Paychex

    Pros

    Good company, lots of freedom as software developer. Had the ability to come up with my own ideas about the best way to implement the pieces of the software that I was given. Requirements were well documented and reviewed by the group before development starts. Requirements do frequently change but they are willing to listen to ideas, and even make changes based on developers inputs. The work environment is fairly laid back, people often take 10-15minutes breaks during the day to talk to other people. Overall the work was enjoyable and you had the opportunity to create something that would be seen by end users.

    Cons

    The pay and benefits was lower than other similar jobs in the area. Performance reviews were not overly helpful (but also didn't go into the typical go fill out this spreadsheet and tell me what you did this year). Managers are interested in their employees but don't necessarily have the power to help them. The first line managers were mostly ex-engineers who moved up the ladder and eventually decided to put on a different hat. Some of them choose to ignore the problems they were having as software developers once they were managers, and some didn't. They are all competent though.

    Advice to ManagementAdvice

    Listen to your employees and ask for feedback.

    Recommends
    No opinion of CEO

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