Payless ShoeSource Reviews

Updated August 23, 2014
Updated August 23, 2014
513 Reviews

2.4
513 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Paul Jones
109 Ratings

Review Highlights

Pros
  • Good discount on shoes, benefits were good to include health and life insurance (in 16 reviews)

  • flexible schedule, friendly co-workers, acceptable discount, (in 31 reviews)


Cons
  • Upper management had focused on customer service results in spite of real customer demands (in 32 reviews)

  • The associates get paid minimum wage and often have to stay way past their scheduled shifts (in 31 reviews)

More Highlights

Employee Reviews

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  1.  

    Basic Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Indianapolis, IN
    Current Employee - Retail Sales Associate in Indianapolis, IN

    I have been working at Payless ShoeSource part-time for more than a year

    Pros

    They're very flexible, so the position is great for students etc. The company is worldwide, so transferring would be so easy, if you needed. Their training is very easy, and they're always willing to teach you as much as you want. The discount is okay, but the customers get better ones usually.

    Cons

    This company usually has a lot of associates per store so they can keep most associates part-time, and won't have to use overtime or benefits for their part-timers. Schedules are only weekly, so it's very hard to make spur of the moment plans. Customers get better offers on shoes and items than associates usually.

    Advice to ManagementAdvice

    Keeping fewer employees at full-time would change your turn-around rates, and also make your employees willing to put extra work into everything. Also, I think the employee discount should be altered.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Love the job, hate the management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Leader  in  New Orleans, LA
    Current Employee - Assistant Store Leader in New Orleans, LA

    I have been working at Payless ShoeSource full-time for more than a year

    Pros

    New and returning customers, close knit employees in the stores, flexible hours, good benefits

    Cons

    Store managers are disconnected from upper management, so nothing is ever correct when you complete a task.
    Unrealistic time goals for shipment and promo changes. Lots of goals you have to make: UPTS, DPTS, Conversion, Sales, CRM, Rewards are your daily percentage goals.

    Advice to ManagementAdvice

    Get to know what is REALLY possible for associates to complete in a realistic time frame.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Must love multi-tasking

    Current Employee - Part-Time Sales Associate  in  Tempe, AZ
    Current Employee - Part-Time Sales Associate in Tempe, AZ

    I have been working at Payless ShoeSource part-time for less than a year

    Pros

    -Can be trained for management (Which include benefits)
    -Nice coworkers
    -Flexible Schedule (except black out dates for Back to School, etc, when you cannot take off any time at all)

    Cons

    -Changing the sales and price tags every week or every other week (including the posters/signage, sale tags, product placement, etc) All the time.
    -A training module that is not useful, and takes forever to finish
    -Too much pressure on every employee to uphold conversion sales percentage

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Not worth the money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Madison, WI
    Former Employee - Sales Associate in Madison, WI

    I worked at Payless ShoeSource full-time for more than a year

    Pros

    Great workers, a fun environment to work in

    Cons

    Low pay, extremely competitive with sales - and if you didn't meet the quotas? forget about it - however there was no compensation for selling well

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  San Luis Obispo, CA
    Former Employee - Sales Associate in San Luis Obispo, CA

    I worked at Payless ShoeSource part-time for more than a year

    Pros

    none really worth mentioning this place works you hard and pays you little
    some of the coworkers are nice

    Cons

    bad scheduling, favortism
    frantic scheduling
    don't obserive safety rules

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    It was awful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate  in  Hillsboro, OR
    Former Employee - Sales Associate in Hillsboro, OR

    I worked at Payless ShoeSource part-time for less than a year

    Pros

    They has a decent employee discount.

    Cons

    Lack of hours, manager always played favorites with employees.

    Advice to ManagementAdvice

    I have none.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    A company whose "office ideas" complicate an easy job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Payless ShoeSource full-time for more than a year

    Pros

    Benefits are great for full time employees. .Flexible schedules. Great coworkers. Associate discounts.

    Cons

    Terrible pay, terrible raises, no recognition for a job well done, absolutely too much tagging,and de-tagging the same shoes over and over and over and over and over again in one week. Too much inventory in the stores and no place to put it and yet you are at fault for not having them on your racks. Takes a long time to advance on hard work alone but if you kiss the right buttocks you can move up faster. Green and red check marks and smiley faces and clickers oh my. The coaching is ridiculous and out of hand. I feel like a kindergartner. And most managers do not do it because guess what, there is too much other stuff to do. They want a lot out of you while you are there and they give you low pay and no recognition for doing as best you can.

    Advice to ManagementAdvice

    Store level employees should be heard when it comes to what works and doesn't work at the stores, These intense 3 hour coaching sessions don't happen because there is never time to do them. Instead we are tagging the same shoes up 2 dollars one day and down one dollar the next. Its time wasted that we could be using to process shipment, coach, have more time for the CUSTOMER JOURNEY. Upper management may have the degrees and education but seems to me that they might lack basic common sense. After all, we are just selling shoes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Management needs work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part-Time Sales Associate
    Current Employee - Part-Time Sales Associate

    I have been working at Payless ShoeSource part-time

    Pros

    Easy work and laid back atmosphere.

    Cons

    Management is lacking. Stores dont have a leader and young kids are hired and the store is complete chaos. Incompetent workers are rewarded.

    Doesn't Recommend
  10.  

    Started out great, until new management came in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Payless Sales Associate  in  Garden City, KS
    Former Employee - Payless Sales Associate in Garden City, KS

    I worked at Payless ShoeSource part-time for less than a year

    Pros

    The people that come in are very kind hearted and being paid weekly is a bonus.

    Cons

    Too much shipment makes the store look overly packed.

    Advice to ManagementAdvice

    Personal growth, and paying more attention to who you hire as managers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    The happiness guarantee can get a little ridiculous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part-Time Sales Associate
    Current Employee - Part-Time Sales Associate

    I have been working at Payless ShoeSource part-time for more than a year

    Pros

    Coworkers are fantastic, even though it varies by location. It's always exciting to see new products on shipment days. The new store layouts are bright and inviting, and they have a certain kind of ambiance to lift the spirits of employees and shoppers.

    Cons

    Pay is minimum wage or close to it, and it depends on the success of the store rather than personal achievement (or so management says). Management, at the store level and above, think they understand business from a psychological standpoint: They focus on the negatives rather than celebrating the positives. It's always push, push, push. It's exhausting. All of the responsibilities thrown on the associates? Overwhelming. And please don't think of advancement, since it's impossible; some people have been waiting years to get an assistant management position. Then there's the happiness guarantee: The happiness guarantee has been abused so many times, with people purchasing shoes or bags or accessories for one occasion and then returning once the occasion has passed (an example being purchasing heels or jewelry for a wedding and then returning the items once the wedding has passed).

    Advice to ManagementAdvice

    Listen to workers instead of assuming. Reward associates and stores for making goals. Stop setting the bar so high that it's unattainable! Goals have to be realistic.

    Recommends
    Positive Outlook
    Disapproves of CEO

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