Pch Hotels & Resorts

  www.pchresorts.com
  www.pchresorts.com
Work in HR? Unlock Free Profile

Pch Hotels & Resorts Reviews in Mobile, AL

Updated July 2, 2014
Updated July 2, 2014
6 Reviews
3.6
6 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Tony Davis
3 Ratings

3 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    I was very happy there serving as an ambassador of quality service to both our guests and staff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Prevention Office  in  Mobile, AL
    Former Employee - Loss Prevention Office in Mobile, AL

    I worked at Pch Hotels & Resorts full-time for less than a year

    Pros

    A great place to learn customer service and hospitality. The property a lot to offer and it takes a lot of personnel to make it all run smoothly.

    Cons

    A very large property that has a tendency to overwhelm the staff when the house is full. The best convention center in town, it draws a lot of large crowds to Mobile.

    Advice to ManagementAdvice

    Pay more attention to quality improvement. Train everyone on board to be a quality improvement associate. The improvements will benefit the internal and external customers.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Be ready for slow movement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage Manager  in  Mobile, AL
    Former Employee - Food and Beverage Manager in Mobile, AL

    I worked at Pch Hotels & Resorts full-time for more than 3 years

    Pros

    Great hotels in fantastic cities in Alabama. The shining star is the grand hotel

    Cons

    If you want career growth or movement outside of AL, this may not be the company for you

    Advice to ManagementAdvice

    Just because your GMs have been in place so long, does not mean that they are effective. What was intrinsic 8 years ago is antiquated today

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Ok place to work if you are looking for "just ar job."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Mobile, AL
    Current Employee - Anonymous Employee in Mobile, AL

    I have been working at Pch Hotels & Resorts

    Pros

    Discounts at Marriott Hotels worldwide for associates and their friends and families. Beautiful facilities to work in. Most guests are nice who stay in the hotel. Most fellow associates are very nice and helpful. Hotel has family atmosphere.

    Cons

    Unpredictable work schedules with late notice for working weekends. Schedule runs Saturday to Friday and doesn't come out until the last 2 days of the work week, so there is less than 48 hours (sometimes only 24 Hours) notice if you will be off on Saturday. Schedule is also subject to change with little notice and you are not asked but told. Development of the staff is limited to self-training on Marriott website during personal time, or limited downtime during a regular shift. Associates are not encouraged by management to develop themselves. Staffing levels are kept to a bare minimum. Oftentimes this leads to being short-staffed during busy times like special events or conventions. Associates are either required to work very long hours and/or the large number of guests falls on the few employees who are available to work. Understanding and enforcement of rules by employees and all levels of management is very inconsistent. Some rules seem arbitrary to both associates and managers and most don't abide by them choose to look the other way when they see someone else disregarding it. But every now and then a manager or supervisor chooses to uphold the rules and someone gets in trouble for something everyone has been doing for a long time. While a high priority is placed on keeping guest areas in top shape, employee areas are nearly ignored. Both facilities and equipment are often very dirty or damaged for extremely long periods of time. Months or years may go by before issues are addressed. Pay is low for many of the entry-level jobs. Because of the low pay for hard work that is required these jobs cannot be filled with local employees. Therefore the hotel brings in seasonal workers with visas to fill these jobs. They are very nice, hard-working individuals, but oftentimes speak very little English. This makes it difficult to communicate between departments and mistakes occur as a result.

    Advice to ManagementAdvice

    Give employees at least a full week's notice for work schedules. Once the final schedule is published, if there is a need to make changes employees should be asked if they are willing to work. Management should offer associates the opportunity to spend a certain amount of time (per month, quarter, year) at work to develop skills and knowledge that would make them feel more valued and also more valuable to the company. When large events are occurring in the hotel more associates should be brought in from other properties to assist. Management on all levels needs to evaluate the rules they have established on a regular basis. They should determine if those rules are still necessary. If they are still relevant then the staff should be reminded periodically in a friendly manner. If the rules are no longer relevant they should be changed or eliminated. While maintenance of guest areas should be given priority, employee facilities and equipment should be properly maintained as well. Employees will feel management values them just as much as they value the guests. PCH hotels are the finest hotels in the state of Alabama. Therefore they should want to attract and retain the highest quality employees the state has to offer. To do this they need to have wages that will attract the best quality workers at all levels.

Pch Hotels & Resorts Photos

From RSA Tower

+ Add Photo

Worked for Pch Hotels & Resorts? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.