Pearson Reviews

Updated October 21, 2014
Updated October 21, 2014
833 Reviews
3.2
833 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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John Fallon
180 Ratings

Review Highlights

Pros
  • Work-life balance can be upset during busy periods but I've experienced worse (in 69 reviews)

  • Telecommute opportunities so you can work from home 1 or 2 days a week (in 35 reviews)


Cons
  • Lack of transparency between upper management & finance with the feet on the street (in 38 reviews)

  • Nobody leaves (which is probably a "pro" for the company) so there's not much room for advancement (in 14 reviews)

More Highlights

Employee Reviews

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  1.  

    Pearson creates high-quality products that I was proud to represent to educators.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Denver, CO
    Former Employee - Account Executive in Denver, CO

    I worked at Pearson full-time (more than 5 years)

    Pros

    Work independently from home and manage your own schedule as long as sales goals and objectives are met. Big company, so room to move from division to division to advance skill set while working for the same company.

    Cons

    Promotions are difficult to get. Annual sales goals could be really high--for example a 22% increase in sales goal from year-to-year in a market that grows at a max of 6% per year. Sales bonuses are all or nothing. You can work your tail off all year and get no bonus if you don't make your goal.

    Advice to ManagementAdvice

    Change the sales bonus structure to include payout starting at 85% of goal achievement.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Scrum Master in New York, NY
    Current Employee - Scrum Master in New York, NY

    I have been working at Pearson as a contractor (more than an year)

    Pros

    Nice people and the work is exciting. The culture is friendly and creative.

    Cons

    Management change was not smooth.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great growth experience while providing online education

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Denver, CO
    Current Employee - Product Manager in Denver, CO

    I have been working at Pearson full-time (more than 5 years)

    Pros

    Collaborative environment that allows people to grow and self direct their careers.

    Cons

    Too many silos with conflicting needs and disjointed planning processes. These lead to last minute dependency resolution.

    Advice to ManagementAdvice

    Create a clarity of purpose and lines of communication. Ownership of business problems shouldn't be duplicated across multiple groups.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Flexible schedule, nice working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Psychometrician in Bloomington, MN
    Current Employee - Psychometrician in Bloomington, MN

    I have been working at Pearson full-time (more than an year)

    Pros

    Flexible schedule that allows you to work on your own schedule or work form home. You can work full-time and take good care of your family. Managers are very supportive and your concerns are always resolved. Good environment with nice and supportive colleagues. Good insurance packages.

    Cons

    Can be stressful sometimes because of the working load. Not very supportive for professional growth outside of the routine work.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good entry level position to get through school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pearson

    Pros

    Relaxed environment, Good team building culture

    Cons

    Terrible hours with rotating shifts. Overnights, weekends, evenings.

    Advice to ManagementAdvice

    Better compensation for overnight shifts. Have more than one support agent - safety issue.

    No opinion of CEO
  7.  

    This is not the same company I started with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Test Center Manager
    Current Employee - Test Center Manager

    I have been working at Pearson part-time (more than 8 years)

    Pros

    pros are good benefits if you are short hour or full time. There can be great flexibility if you are personally responsible for scheduling of shifts.co workers are very supportive and the atmosphere in most centers is calm and friendly. The biggest plus is that you do not have to take this job home with you. The testing centers are calm and quiet.

    Cons

    Challenges are upper management and a growing trend of distrust of field level employees. This is couched in "spin" terms, but anyone with a brain can see through this. The change occurred during a reorganization and change of leadership.There have been three employee satisfaction surveys in the last three years and none of the results were every released as promised. The first just disappeared completely, the second was referred to vaguely and the third is still MIA. It is now mandatory that there be no overtime-company policy-and as a result most employees are working off book. They need their jobs and are willing to sacrifice labor dollars to keep their jobs. This is a very egregious situation, but there is no way to address it without losing your job. one is evaluated each year on hours worked not hours scheduled, because Pearson may schedule you for eight hours, but if the testers finish in seven, you are sent home. All cleaning and closing duties must be accomplished in 15 minutes (that is two people: 6 and 9 minutes respectively). So if you are scheduled to work a 40hr week, you might only work 28hrs. After a year of that you would be downgraded from full time to short hour and your benefits would be cut. (or rather they would be maintained, but the cost to you would double.) This was not always the way things worked. If a secretary runs out of tasks two hours short of her full work day, she finds useful things to do and stays at work. If one is scheduled for 8 hours, they commit to being available for 8 hours, they just cannot leave 6 hours into their work day. If one makes 8 hours available to you, you should at least split the difference with the employee. After all, you are not willing to let them go home when they "feel" like it. There seems to be no value placed on longevity or experience and the senior regional manager has been known to say that if 'they don't like it they can find another job.' Morale busting attitude. Pearson apparently hasn't gotten over the fact that they have to pay us to work. it is impossible to take a second job as managers need to be available to work six days a week 8am to 9pm.

    Advice to ManagementAdvice

    Stop wage theft. Trust your employees. Instead of assuming that employees are dishonest, assume that they are good and honest. invest in morale. Without good employees, you have nothing. Your field employees are the face of the company--please treat them with respect and dignity. I know that many of the new measures are to make us a "lean, efficient" company, but please, stop treating your test administrators like workers in a widget factory, and please stop treating them like they have interchangeable heads!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Very good while it last.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pearson full-time (more than 10 years)

    Pros

    Great place to work if you are still employed by the company. Salary, benefits are great. Fair employer.

    Cons

    Cost cutting decision tend to move towards hiring cheaper foreign services (from India) resulting many local employee lay offs. A bit slow in catching up with latest technology and business practices.

    Advice to ManagementAdvice

    Reduce the management levels and increase the working employees thereby decreasing cost and increasing productivity. Too many heads creates many directions often causing confusion and delays. Too many discussion less work done.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Lots of turn over and too many immature, over emotional women

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Sales
    Former Employee - Field Sales

    I worked at Pearson full-time (more than 3 years)

    Pros

    I worked in the field so I didn't have to put up with foolishness on a day-to-day basis and because of my background my salary was high for the job $75,000, and I made significant bonuses. If you play the right games with the right people you can get promoted.

    Cons

    Pearson is not interested in what their customers want or what their employees have to say, all they want is for you to smile and do your job and agree with whatever they tell you. If you share a frustration or expose a problem your manager will try to get you to quite by repeatedly throwing you under the bus. I have been contacted by colleagues since I left for advice on how to document problems with managers who lie - all the time - and who to contact at HR about their problem. There are a lot of young women working there who don't have the maturity to manage - they act like middle school girls, seriously, and they never let the facts get in the way of a good story.

    Product teams are hit or miss - some are supportive and others are a nightmare. You can't get your customer what they need if the product teams don't support you - that was a huge frustration.

    Upper management is either unaware of the problems or they believe that the machine that they are will just keep working. This is a conspicuously huge company.

    Advice to ManagementAdvice

    Listen to your reps on the ground. You are not doing that now, the culture is terrible. Stop the turn over. You need to hire and promote mature people and add more men into the mix.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Generally positive experience, some drawbacks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Management in Iowa City, IA
    Current Employee - IT Management in Iowa City, IA

    I have been working at Pearson full-time (more than 10 years)

    Pros

    Promote-from-within culture is beneficial to employees, opportunities to contribute to industry-leading products and teams.

    Cons

    Typical large corporate drawbacks: slow to change, some standards often pushed from corporate folks (which can squash innovation), lagging a bit in comparison to some modern standards.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    old management with new ideas but no vision of the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pearson full-time (more than an year)

    Pros

    good team members
    flexible work hours

    Cons

    you have to work with several teams in different time zones who don't report to same people as you report to and no-one wants to work together. The management is more worried about making more money than solving the problem. Though they keep hiring executives from top name companies they don't seem to help improve anything. The management keeps buying new companies and they are literally have no idea how to make them all work together and let them monkey around with whatever they want. The company likes to say they are global but they don't want to address any issue involving the cross team communication. Pay is not really great. Growing in the company is hopeless until you have contacts high up. only good thing is that if you don't perform good you still get to keep the job. The management is clueless where the money is getting spent and keeps doing audits. Nothing gets approved soon but they want results yesterday.Efficacy is another joke people are hired and made as a team just to say if an idea will work or not. Even if they find out through the so called efficacy process the project won't be done in time we are still force to do it.

    I would strongly recommend people with high hopes of doing the latest and greatest stay away from pearson in terms of technology and making decision they are 5 yrs behind.

    As per promotion all they will say is that they don't have budget or they will scare you saying our jobs will be outsourced to india or china if we ask too much.

    most of your time will just be wasted talking with other teams in other time zones and some of those teams won't be flexible to accommodate your timings instead they will just try to walk out in the middle of the meetings stating their 8 hrs of work is done and they no longer can stay.

    Advice to ManagementAdvice

    make sure cross team communication is fixed don't keep ignoring the elephant in the room. match at least the market average for salary. Don't keep saying we need to make more money show the employees what your vision is. All these efficacy and stuff is good if you are professor trying to prove theory in reality it is the nothing other than what the low levels employees raise as an issue just they are presented with pretty graphs and with fancy words. stop wasting money in things like efficacy and first listen to employees. Focus on the latest trends sooner not 5-6 years late

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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