Pei Wei Asian Diner

  www.peiwei.com
  www.peiwei.com

Pei Wei Asian Diner Reviews

Updated December 17, 2014
Updated December 17, 2014
72 Reviews
3.0
72 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Russell Owens
22 Ratings

Review Highlights

Pros
  • The pay is decent when you include the occasional tips (in 4 reviews)

  • fast paced, good atmosphere, team oriented (in 6 reviews)


Cons
  • If you don't enjoy a fast-paced environment it wouldn't be a good fit (in 3 reviews)

  • Very low pay, will not exceed a certain amount (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Pei Wei life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Employee in Huntington Beach, CA
    Current Employee - Key Employee in Huntington Beach, CA

    I have been working at Pei Wei Asian Diner

    Pros

    Really good well rounded GMs.

    Cons

    Moving up is difficult because of online comments

    Recommends
  2.  

    Well...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Employee
    Current Employee - Key Employee

    I have been working at Pei Wei Asian Diner

    Pros

    It truly is a great company: great benefits, great concept, employees form great relationships with coworkers. A lot of opportunity to converse with guests. Great food. Flexible for students.

    Cons

    The chances of getting a great manager and getting a terrible one is about 50-50. They switch around assistant managers in markets usually once or twice a year. fast paced environment can be overwhelming.!

    Advice to ManagementAdvice

    HIRE COMPETENT MANAGERS. If you don't promote within the company, which I believe they should only do, make sure they know what they should be doing. Most of the time upper management acts too good for them, but ask hourlies what they think about their management.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Assistant manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Pei Wei Asian Diner full-time (more than 3 years)

    Pros

    • fresh ingredients
    • good salary for fast casual
    • 2 weeks (9 days each) vacation to start when new to management, 401k, and insur.
    • cares a lot about guests satisfaction
    • big on promoting within the company

    Cons

    Due to e-verify we're always short staff in the kitchen, most likely managers have to plug in position either on the line or wok cooking.

    High expectation of hitting labor from upper management which is hard due to short staff.

    Corporate sends out ridiculous promotion like bogo and still expect us to hit food cost though we're basically handing out free food.

    Politics; sometimes it's who you know in the company or how close you are to the MP.

    Hired a bunch of new managers who don't know wth they're doing and ends up quitting because Pei Wei fast casual is too stressful for them.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Don't fall for it...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in New Orleans, LA
    Former Employee - Manager in New Orleans, LA

    I worked at Pei Wei Asian Diner full-time (less than an year)

    Pros

    5 day work week, good benefits

    Cons

    Long hours, managers are expected to send all hourly employees home during slow time and actually cook all the food for customers, bus tables, take orders etc. all while still trying to do your managing duties. No support from upper management. A bonus plan that is never attainable

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    OK, It isn't much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front of the House in Charlotte, NC
    Former Employee - Front of the House in Charlotte, NC

    I worked at Pei Wei Asian Diner part-time (more than an year)

    Pros

    Great work environment & co-workers. Awesome managers. Managers care about your well-being. Allowed one free meal after a double shift. Flexible hours for college students.

    Cons

    Slow kitchen staff. Customer's unrealistic expectations. Half service, and half self-serve. Very little hours. Cut very early during the shift if the volume of customers is below expectations. Very low pay, will not exceed a certain amount. No real benefits for part-timers.

    Advice to ManagementAdvice

    Consider to give more to valued and experienced employees; wages & etc.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Great company, but became to militant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Seal Beach, CA
    Former Employee - Manager in Seal Beach, CA

    I worked at Pei Wei Asian Diner full-time (more than an year)

    Pros

    No late nights
    Good product
    Fun fast paced
    Good benefits
    Strong core philosophy
    Pf changs is a great company culture

    Cons

    Bad situation working 7 days because gm. 14 hour days because of GM. Bad area manager.
    GM treatment of hourly employees was inappropriate. Gm changed time cards

    Advice to ManagementAdvice

    Keep to promise of good work to persoanl life balance for salaried management

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Need better review of management. Under tyrants for a year of my five years working for this great company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Pasadena, TX
    Former Employee - Cashier in Pasadena, TX

    I worked at Pei Wei Asian Diner part-time (more than 5 years)

    Pros

    Progression in menu and service efforts, customer centered training, very friendly upper management, great culture.

    Cons

    I had some experience with bad management (harassment type issues) and leaving in the middle of shift with one other favorite cashier to get starbucks for themselves, while I was over my head with phone calls, take out orders, bagging and checking take out orders, and dine in orders during lunch. Just some bad management experiences.

    Advice to ManagementAdvice

    I suggest whenever the higher ups come to check on their stores, they should ask the lower employees what they think about their next level management.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Overworked and no quality of life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Houston, TX
    Former Employee - Manager in Houston, TX

    I worked at Pei Wei Asian Diner full-time (more than an year)

    Pros

    Cleaning is high on the list and quality of food is above most restaurants

    Cons

    Hard to be managere when you are constantly filling in the gaps as an hourly employee in order to make labor %

    Doesn't Recommend
    No opinion of CEO
  10.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Phila, PA
    Current Employee - Assistant Manager in Phila, PA

    I have been working at Pei Wei Asian Diner full-time (less than an year)

    Pros

    Good food and management eats for free. Interesting concept for a restaurant.

    Cons

    No organization and temperamental general managers

    Advice to ManagementAdvice

    Hire more personable people

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Unreasonable expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Pei Wei Asian Diner full-time (less than an year)

    Pros

    Free food for managers and good pay.

    Cons

    Concept not designed to actually handle customer volume during peaks hours if you actually stay within allowed labor. Corporate Introduces new items with high food cost that requires even more labor to produce. Expect to work all the time as a manager if you want to be successful. Upper management doesn't talk to each other - market chefs say one thing, market partner says something completely different. No real marketing to promote concept in smaller markets. As a manager you will wok cook every shift - don't expect anything else. At least in my market the market partner was never around but always was at one store (which happened to be the store he use to be the gm at). Stores are always short managers and probably half you do have aren't qualified to be managers

    Advice to ManagementAdvice

    Look at how ur running the business - you have to pay crew members a decent wage if you want quality.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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