Pei Wei Asian Diner Reviews

Updated July 25, 2015
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2.9
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Ralph Bower
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Pros
  • The pay is decent when you include the occasional tips (in 4 reviews)

  • fast paced, good atmosphere, team oriented (in 6 reviews)

Cons
  • upper management, low pay, good, (in 3 reviews)

  • No real structure of how things are done (in 3 reviews)

More Pros and Cons

108 Employee Reviews

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  1. Dim sum

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pei Wei Asian Diner

    Pros

    Pay discounts advancement vacation healthcare

    Cons

    Hours times scheduling limited pay


  2. Helpful (1)

    General manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Pei Wei Asian Diner full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Better hours than full service. Sometimes. Employees are starved for good leaders. So, if you add one, you will immediately be a superstar.

    Cons

    This company is a hot mess from top to bottom. Completely unorganized, always a step or two forgotten in any new menu or procedure roll out. Upper management completely MIA- never in their stores, work m-th 930-2 if that. No support or participation in operations AT ALL. This is standard company wide. Hold time when calling home office support is never under 30 min. Email inquiries to home office departments rarely answered. As a GM you have ZERO ability to discipline poor managers bc we are so understaffed that you can't get fired if you actually tried. It is common knowledge that managers drink on the job, have relationships with employees, steal, lie, leave early... You will not get fired. Stay long enough, you'll get promoted by default. This company has no standard of ethics. It's disgusting. Ridiculous bonus program. I could write another paragraph on that alone.

    Advice to Management

    I don't even know where to start... I guess the very first step would be get a business model that can actually function under volume. Step 2. Operate like a fast casual business instead of expecting to find highly skilled cooks and adult cashiers willing to work 24 hours a week for $8 an hour. Step 3. Area managers should actually work.


  3. Great company with endless potential growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Partner in New Orleans, LA
    Current Employee - Market Partner in New Orleans, LA

    I have been working at Pei Wei Asian Diner full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Our unique culinary style is the best in the industry. Fresh, fast and fun! Being paired with our sister company, PF Changs, gives us market credibility not to mention a unique style of wok fresh entrees. They are leading the market in fast casual dining and will continue to evolve and get stronger annually.

    Cons

    Relocation is sometimes required but if you want to get ahead you have to take the risk. It's a challenging concept to execute and finding the best leaders in the market can be challenging at times.

    Advice to Management

    The market is evolving and changing everyday. Stay ahead of your competition! Know your market trends and become a better operator. These days you have to read and study what your competitors are doing to stay on top.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Over worked managers, lazy kitchen staff

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Expo in Baton Rouge, LA
    Former Employee - Expo in Baton Rouge, LA

    I worked at Pei Wei Asian Diner

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent pay, flexible hours, good food that you can be proud of

    Cons

    Managers stretched too thin, kitchen staff was slow, too much turn over in this company to be successful. The fact that they are now moving to frozen meats really makes me wonder what direction this company is going in, Fresh? I think not.

    Advice to Management

    Get rid of the LEAN initiative, take care of your managers so they can build their teams up for success.


  6. It's okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier/FOH Services
    Current Employee - Cashier/FOH Services

    I have been working at Pei Wei Asian Diner part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good food, fast paced environment! Awesome coworkers. Never lacked on hours because of being short handed staff-wise.

    Cons

    Too little pay for the amount of work I was doing. I would frequently get scheduled on days I couldn't work... Unsympathetic managers.

    Advice to Management

    Make it easier to receive raises and get payed based on performance and not time employed


  7. general manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Beaumont, TX
    Former Employee - General Manager in Beaumont, TX

    I worked at Pei Wei Asian Diner full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Always something to do, seeing the same faces come back

    Cons

    You're paid for 80 hrs every 2 weeks but work 100 or more


  8. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kitchen Manager in Encinitas, CA
    Former Employee - Kitchen Manager in Encinitas, CA

    I worked at Pei Wei Asian Diner full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Food quality is great but the realistic boundaries are ignored as far as pay and staffing quality. Fun learning experience

    Cons

    Organization, hours, unrealistic expectations. Lack of time to properly manage the operation. Always supporting staff.

    Advice to Management

    Great idea but not executable with low budget high quality prep/ gourmet kitchen style.


  9. Helpful (1)

    Good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pei Wei Asian Diner

    Pros

    Overall good teamwork, and food! It was a great job while in school, but eventually had to move to something more consistent.

    Cons

    High turnover in upper management and unfair promotions can be frustrating.

    Advice to Management

    Focus on employee morale and less favoritism.


  10. Manager

    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pei Wei Asian Diner

    Pros

    Good food, friendly staff and Managers

    Cons

    Working too much hours


  11. General manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pei Wei Asian Diner full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working at pei wei gives you exposure to a fast paced wok tossing environment. Non stop cooking and constant prep.

    Cons

    Company relies heavily on management to pick up all the missed side prep or cleaning due to hourly time cuts.

    Advice to Management

    Labor cost and food cost should have a higher margin of adjustability in order to prevent hourly employees taking advantage of the managers position about cutting times when rush ends.



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