Penn Foster, Inc
3.4 of 5 7 reviews
www.pennfoster.edu Scranton, PA 150 to 499 Employees

Penn Foster, Inc Reviews in Scranton, PA

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3.6 5 reviews

                             

100% Approve of the CEO

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Frank Britt

(1 ratings)

33% of employees recommend this company to a friend
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    Okay place... slow to pay invoices

    Adjunct Online Instructor (Former Employee)
    Scranton, PA

    ProsEasy work, good co-workers, remote workplace, started out a good job with plenty of hours but school lost a huge contract and there was not enough work for everyone.

    Conslate paychecks, no chance for advancement, no raises in over four years-I became so bored with work I would try to find extra things to do only to get told not to do "extra work". What job does not want you to go the extra mile?

    Advice to Senior ManagementTake better care of your contractors, give them at least partial benefits and direct deposit-sending checks through the mail is just not secure anymore.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Friendly but very busy atmosphere with little time to really make a mark on the company or have any other oppourtunities

    Enrollment Advisor (Former Employee)
    Scranton, PA

    ProsExcellent benefits package including tuition assistance and reimbursement
    Friendly people
    Voted one of NEPA's best places to work
    Opportunity for advancement if you start in the enrollment department and are able to meet and exceed their strict sales quotas, otherwise you will be fired and walked to the door immediately with no real warning
    Very good training program

    ConsUpper Management is very busy and has no time for you if you have questions or need help with your job. The "Fact Book" that you are supposed to look up answers to questions about the school or specific programs on their Intranet is usually out of date and then you end up giving wrong information to potential students.

    Some employees need to keep something called a "time tracker," where you have to write down everything that you do and when you do it, even when you go to the bathroom.

    Inbound and Outbound calling with a dialer called "Nortel" which may or may not call the same person several times a day, thus angering them and then results in you getting screamed at by angry students.

    Advice to Senior ManagementCall center environments are tough to manage. I understand why the policies and procedures that Penn Foster Enrollment needed to be in place, but the new sales environment where all they care about is if you meet your quotas was really sad. I know from first hand experience that many EA's that got let go were very friendly and super helpful and personable but that doesn't matter to Penn Foster, and it should!

    Yes, I would recommend this company to a friend

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    Wish I had gone on gut instinct and avoided the company

    Human Resources (Former Employee)
    Scranton, PA

    ProsBenefits are good based on the area
    The people there are very friendly
    Depending on department, you can learn a lot in a short amount of time
    Flex time
    Can easily manage yourself

    ConsBad reputation in area for Company name changes (due to acquisitions)
    A large number of employees have been with the company a long time (20+ years) they know everyone and talk about everyone
    Lack of resources causes very long hours (human capital)
    Some managers have little understand of the work their employees are doing
    Long term employees very set in ways
    The pay scale is very skewed

    Advice to Senior ManagementReally look at what you're doing joining forces with The Princeton Review. The work necessary for the transition will take much longer - and cost more - to accomplish than you have planned on. Also look at your employees and use common sense. If you're not communicating with some of your employees you're not seeing the entire picture.

    No, I would not recommend this company to a friend

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    Inbound Great Out Bound Repetitive

    Enrollment Advisor (Former Employee)
    Scranton, PA

    ProsSolid Pay and Benefits, great work atmosphere if you have day shift

    ConsOut Bound calls are repetitive and the same people are repeatedly called.

    Advice to Senior Managementleave the lights on when night shift is working.

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    1 person found this helpful  

    A good company with an excellent product.

    Admissions Counselor (Current Employee)
    Scranton, PA

    Prosthe education programs we produce and sell are excellent. Our programs change lives at a very affordable price--less than $1,000. The work environment is pleasant.

    ConsPay is too low for the experience and quality of work I perform. Company only pays the amount paid by other local employers, rather than reward excellence. Company doesn't care if they lose good employees to employers willing to pay more.

    Advice to Senior ManagementGet out of the "call center" mentality. We're not selling long distance phone service or credit card offers. Representatives are 'sales counselors' and should be compensated higher. Get out of the employee "revolving door" mentality--pay good employees a good living wage.

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Glassdoor is your free inside look at Penn Foster, Inc reviews and ratings in Scranton, PA — including employee satisfaction and approval rating for Penn Foster, Inc CEO Frank Britt. All 5 reviews posted anonymously by Penn Foster, Inc employees.