Penn National Gaming Reviews

Updated July 20, 2015
6 reviews filtered by
  • Charles Town, WV
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2.8
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Penn National Gaming President and CEO Timothy J. Wilmott
Timothy J. Wilmott
0 Ratings

Pros
  • Full time with benefits, decent pay rate, occasional employee recognition for hard work depending on who notices you (in 3 reviews)

Cons
  • Extremely poor work/life balance (in 3 reviews)

  • Extremely political environment in upper management (but this is probably true of the gaming industry as a whole) (in 3 reviews)

More Pros and Cons

6 Employee Reviews

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  1. Helpful (2)

    Opportunities are there if you are willing to move about the country.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Player Services Cage Supervisor in Charles Town, WV
    Former Employee - Player Services Cage Supervisor in Charles Town, WV

    I worked at Penn National Gaming full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Pay for some positions is very good, very lax attendance policy, vacation accrual is pretty quick, smoking area for employees on property, decent benefits, college reimbursement.

    Cons

    Holidays are nigh impossible to get time off for, very "write up" happy company, work policies change entirely too often, pay for some positions is not to par with rest of casino employees, staffing is minimal in every department, and turnover is VERY high.

    Advice to Management

    Stop hiring people because they are a "warm body" for an open position. Spread rollouts of new policies across the year, not all at once. Give up some of the incredible profit margin to staffing of the casino. Spend more time discussing issues with employees and less time writing them up for the tiniest errors. Nothing demoralizes an employee more than signing paperwork for a simple mistake.


  2. Helpful (1)

    Marketing Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Charles Town, WV
    Former Employee - Marketing Manager in Charles Town, WV

    I worked at Penn National Gaming full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great company to work for during all the expansions of gaming. Lots of growth opportunity.

    Cons

    Growth came to an end when other states got gaming. Company had trouble developing their company culture.

    Advice to Management

    Live up to your brand with internal and external customers at all times.


  3. Horrible Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concession Cashier in Charles Town, WV
    Former Employee - Concession Cashier in Charles Town, WV

    I worked at Penn National Gaming part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good starting pay, friendly coworkers

    Cons

    Ill-trained managers, inconsistent hours, no advancement opportunities

    Advice to Management

    In order to keep employee turnover from such a high rate, management needs to be willing to work with their employees. Countless employees volunteer to take another's shift or come in early, yet if they ever need a day off or a transfer management refuses outright without consideration. On top of this, the company would rather hire fresh out of university graduates who do not know a thing about customer service rather than promoting long-standing employees.


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  5. It all looks pretty neat on the surface, but watch out!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Slot Attendant in Charles Town, WV
    Former Employee - Slot Attendant in Charles Town, WV

    I worked at Penn National Gaming full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The money, the friendships, uniforms provided. Nice break room. Not a boring job. Great relationships with guests.

    Cons

    Life as you know it will end and when you fall from grace, it will all be over and you will never fully realize, what you've just been through. It will take an emotional toll.

    Advice to Management

    Do your job and let your people do theirs.


  6. Management is poor/people location are awesome/management no clue

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Floor Supervisor in Charles Town, WV
    Former Employee - Floor Supervisor in Charles Town, WV

    I worked at Penn National Gaming

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    They have a great toke rate. The people you work with are excellent. Its in a -beautiful location close to dc and baltimore

    Cons

    management doesnt promote based on company guidelines but rather by favortism or i jst dont know--floor person A no college 20 yrs in business 2 games ro and bj and Weak---Floorperson B Hospitality Management degree 15 years in busness-all games offered but one (Cr-Ro-Ba-Bj)knowledgeble and proven trainer- pit boss pomo goes to----employee A

    Advice to Management

    Check your communtication with management and listen to them they are on the front lines.Promote by merit not favortism.


  7. Helpful (1)

    Stay away from this company

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Charles Town, WV
    Current Employee - Cashier in Charles Town, WV

    I have been working at Penn National Gaming

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Helps pay for your college bills up to $2,000 a year.

    Cons

    No free time off, including holidays. Very litttle room for advancement. No recognition for hard work. Bad and unprofessional management. No open door ppolicy allowed without being made to look like a bad employee. Raises come once a year and are not worth your wait. You'll have a better chance of making more in fast food then you would at this particular casino ina year. Customers are extremely rude and management and security never do anything to defend you. You can get pushed and the guest won't be kecked out.

    Advice to Management

    Keep a better eye on your management workers in your casino. They are given to much freedom and authority to do as they please and not as the company needs.



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