Penn National Gaming
2.8 of 5 21 reviews
www.pngaming.com Wyomissing, PA 5000+ Employees

Penn National Gaming Reviews in Charles Town, WV

Updated Apr 19, 2014

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1.5 4 reviews

                             

67% Approve of the CEO

Penn National Gaming Chairman and CEO Peter M. Carlino

Peter M. Carlino

(3 ratings)

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Horrible Management

Concession Cashier (Former Employee)
Charles Town, WV

I worked at Penn National Gaming part-time for more than a year

ProsGood starting pay, friendly coworkers

ConsIll-trained managers, inconsistent hours, no advancement opportunities

Advice to Senior ManagementIn order to keep employee turnover from such a high rate, management needs to be willing to work with their employees. Countless employees volunteer to take another's shift or come in early, yet if they ever need a day off or a transfer management refuses outright without consideration. On top of this, the company would rather hire fresh out of university graduates who do not know a thing about customer service rather than promoting long-standing employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
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It all looks pretty neat on the surface, but watch out!

Slot Attendant (Former Employee)
Charles Town, WV

I worked at Penn National Gaming full-time for more than 5 years

ProsThe money, the friendships, uniforms provided. Nice break room. Not a boring job. Great relationships with guests.

ConsLife as you know it will end and when you fall from grace, it will all be over and you will never fully realize, what you've just been through. It will take an emotional toll.

Advice to Senior ManagementDo your job and let your people do theirs.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Management is poor/people location are awesome/management no clue

Floor Supervisor (Former Employee)
Charles Town, WV

I worked at Penn National Gaming

ProsThey have a great toke rate. The people you work with are excellent. Its in a -beautiful location close to dc and baltimore

Consmanagement doesnt promote based on company guidelines but rather by favortism or i jst dont know--floor person A no college 20 yrs in business 2 games ro and bj and Weak---Floorperson B Hospitality Management degree 15 years in busness-all games offered but one (Cr-Ro-Ba-Bj)knowledgeble and proven trainer- pit boss pomo goes to----employee A

Advice to Senior ManagementCheck your communtication with management and listen to them they are on the front lines.Promote by merit not favortism.

No, I would not recommend this company to a friend

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Stay away from this company

Cashier (Current Employee)
Charles Town, WV

I have been working at Penn National Gaming

ProsHelps pay for your college bills up to $2,000 a year.

ConsNo free time off, including holidays. Very litttle room for advancement. No recognition for hard work. Bad and unprofessional management. No open door ppolicy allowed without being made to look like a bad employee. Raises come once a year and are not worth your wait. You'll have a better chance of making more in fast food then you would at this particular casino ina year. Customers are extremely rude and management and security never do anything to defend you. You can get pushed and the guest won't be kecked out.

Advice to Senior ManagementKeep a better eye on your management workers in your casino. They are given to much freedom and authority to do as they please and not as the company needs.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Penn National Gaming reviews and ratings in Charles Town, WV — including employee satisfaction and approval rating for Penn National Gaming CEO Peter M. Carlino. All reviews posted anonymously by Penn National Gaming employees.