Penn National Gaming Reviews

Updated July 23, 2014
Updated July 23, 2014
29 Reviews

3.2
29 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Penn National Gaming Chairman and CEO Peter M. Carlino
Peter M. Carlino
13 Ratings

Employee Reviews

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  1.  

    Fast paced exciting

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Penn National Gaming

    Pros

    They respect all their employes

    Cons

    Must be available to work nights

    Advice to ManagementAdvice

    Continued good work

  2.  

    Good pay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Penn National Gaming

    Pros

    Good pay and friendly com workers

    Cons

    Wish the base pay was higher

    Advice to ManagementAdvice

    Better raises would be nice

  3.  

    Opportunities are there if you are willing to move about the country.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Player Services Cage Supervisor  in  Charles Town, WV
    Former Employee - Player Services Cage Supervisor in Charles Town, WV

    I worked at Penn National Gaming full-time for more than 5 years

    Pros

    Pay for some positions is very good, very lax attendance policy, vacation accrual is pretty quick, smoking area for employees on property, decent benefits, college reimbursement.

    Cons

    Holidays are nigh impossible to get time off for, very "write up" happy company, work policies change entirely too often, pay for some positions is not to par with rest of casino employees, staffing is minimal in every department, and turnover is VERY high.

    Advice to ManagementAdvice

    Stop hiring people because they are a "warm body" for an open position. Spread rollouts of new policies across the year, not all at once. Give up some of the incredible profit margin to staffing of the casino. Spend more time discussing issues with employees and less time writing them up for the tiniest errors. Nothing demoralizes an employee more than signing paperwork for a simple mistake.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Very employee oriented.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Penn National Gaming

    Pros

    One of the major metrics for measuring success in the company is employee engagement. A key metric in the Service Profit Chain.

    Cons

    It is a 24 hour seven day a week business which most employees are not accustomed to.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Table Games Dealer  in  Bangor, ME
    Former Employee - Table Games Dealer in Bangor, ME

    I worked at Penn National Gaming part-time for less than a year

    Pros

    Workable management. They worked with you on schedule and provided environmental for you to increase tips. Heard full time benefits were good.

    Cons

    Changing rules, low pay even lower than hostess. They make you take a course, that you pay out of your own pocket, before they "may" hire you.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Fair Place to Work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Penn National Gaming

    Pros

    autonomy, short working hours, great bonus plan, travel and advancement opportunities, relocation opportunities

    Cons

    lack of corporate help, lack of employee motivation, upset customers, lack of focus on employees, lack of training for management

  8.  

    Interesting but stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Penn National Gaming full-time for more than 3 years

    Pros

    - excitement
    - large crowds
    - room to move up
    - family feel

    Cons

    - lonnnng hours
    - many guests are very very rude
    - no holidays or holiday pay

    Advice to ManagementAdvice

    Get to know your staff more than just their name and shift

    Recommends
    Negative Outlook
  9.  

    Great Employer so far.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Penn National Gaming part-time

    Pros

    They seem to be very open, encouraging employees to advance and better themselves. TONS of perks.I am enjoying myself for the first time in years.

    Cons

    The hierarchy is a little hard to decipher, there seems to be way to many chiefs, which often causes poor communication. Any misunderstandings seem to be dealt with professionally though.

    Recommends
    No opinion of CEO
  10.  

    Horrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Concession Cashier  in  Charles Town, WV
    Former Employee - Concession Cashier in Charles Town, WV

    I worked at Penn National Gaming part-time for more than a year

    Pros

    Good starting pay, friendly coworkers

    Cons

    Ill-trained managers, inconsistent hours, no advancement opportunities

    Advice to ManagementAdvice

    In order to keep employee turnover from such a high rate, management needs to be willing to work with their employees. Countless employees volunteer to take another's shift or come in early, yet if they ever need a day off or a transfer management refuses outright without consideration. On top of this, the company would rather hire fresh out of university graduates who do not know a thing about customer service rather than promoting long-standing employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    I had the best time working for Penn National Gaming.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advertising  in  Hobbs, NM
    Former Employee - Advertising in Hobbs, NM

    I worked at Penn National Gaming full-time for more than 3 years

    Pros

    The team work, the people and some of the management staff. Also, the pay (depending on department) Working with promotions was the best time and dealing with customers as well.

    Cons

    Upper Management. Particularly in the Marketing Department. Having to put up with some other non work related issues is not what I signed up for. If you do not like smoke, do not ever work for this place. The smoke is really bad and it doesn't seem like they are going to fix it anytime soon. As far as location, it was set in a small-town and some of the patrons had to travel to get there, hearing the complaints daily wasn't fun.

    Advice to ManagementAdvice

    Get rid of management in the Marketing Department in the SW New Mexico Location.

    Doesn't Recommend
    No opinion of CEO

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