Penn National Gaming

  www.pngaming.com
  www.pngaming.com
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Penn National Gaming Reviews

Updated September 30, 2014
Updated September 30, 2014
34 Reviews
3.2
34 Reviews
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Penn National Gaming Chairman and CEO Peter M. Carlino
Peter M. Carlino
14 Ratings

Employee Reviews

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  1.  

    A great opportunity to hate your job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Penn National Gaming full-time

    Pros

    Decent starting pay, college reimbursement, paid training, flexible schedule (meaning you only HAVE to work during their busiest times: holidays and weekends).

    Cons

    Extremely poor work/life balance. Lack of ingenuity, they see what other casinos are doing and try to copy them. Extremely political environment in upper management (but this is probably true of the gaming industry as a whole). Vendor selection is based on nepotism, not the quality of the product (or even if it is required). Inability to plan resources appropriately. Health benefits are absolutely horrid. They are self-insured, so don’t get sick and don’t smoke. Will fire employees at a drop of a hat without hesitation or warning. CEO claims “staffing is about right” while you and your team are working 50-60 hours per week.

    Advice to ManagementAdvice

    There is nothing I can say that will change management as they are unwilling to change.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    No integrity.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Penn National Gaming

    Pros

    Great if you like being in a company that micromanages everything and talks out of both sides of their mouths.

    Cons

    Executives try to lead by fear and intimidation. Always cutting staff to the point of no coverage. Guests upset daily as there isn't staff to assist with their needs. Executives make statements such as "I don't give a $h!t about customer service. I will get my bonus!"

    Advice to ManagementAdvice

    Learn how to treat employees and guests or you're on a fast track to no profits or your precious bonus. You're cutting expenses and labor so dee people aren't coming anymore.

  3.  

    Boo

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beverage Server  in  Perryville, MD
    Former Employee - Beverage Server in Perryville, MD

    I worked at Penn National Gaming part-time for less than a year

    Pros

    Two or three of the managers weren't dicks

    Cons

    Everyone else who worked there was

    Advice to ManagementAdvice

    Stop letting people steal from you and pay the ones who don't more money

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Management is poor/people location are awesome/management no clue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Floor Supervisor  in  Charles Town, WV
    Former Employee - Floor Supervisor in Charles Town, WV

    I worked at Penn National Gaming

    Pros

    They have a great toke rate. The people you work with are excellent. Its in a -beautiful location close to dc and baltimore

    Cons

    management doesnt promote based on company guidelines but rather by favortism or i jst dont know--floor person A no college 20 yrs in business 2 games ro and bj and Weak---Floorperson B Hospitality Management degree 15 years in busness-all games offered but one (Cr-Ro-Ba-Bj)knowledgeble and proven trainer- pit boss pomo goes to----employee A

    Advice to ManagementAdvice

    Check your communtication with management and listen to them they are on the front lines.Promote by merit not favortism.

    Doesn't Recommend
    Approves of CEO
  6. 1 person found this helpful  

    Stay away from this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Cashier  in  Charles Town, WV
    Current Employee - Cashier in Charles Town, WV

    I have been working at Penn National Gaming

    Pros

    Helps pay for your college bills up to $2,000 a year.

    Cons

    No free time off, including holidays. Very litttle room for advancement. No recognition for hard work. Bad and unprofessional management. No open door ppolicy allowed without being made to look like a bad employee. Raises come once a year and are not worth your wait. You'll have a better chance of making more in fast food then you would at this particular casino ina year. Customers are extremely rude and management and security never do anything to defend you. You can get pushed and the guest won't be kecked out.

    Advice to ManagementAdvice

    Keep a better eye on your management workers in your casino. They are given to much freedom and authority to do as they please and not as the company needs.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Horrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Concession Cashier  in  Charles Town, WV
    Former Employee - Concession Cashier in Charles Town, WV

    I worked at Penn National Gaming part-time for more than a year

    Pros

    Good starting pay, friendly coworkers

    Cons

    Ill-trained managers, inconsistent hours, no advancement opportunities

    Advice to ManagementAdvice

    In order to keep employee turnover from such a high rate, management needs to be willing to work with their employees. Countless employees volunteer to take another's shift or come in early, yet if they ever need a day off or a transfer management refuses outright without consideration. On top of this, the company would rather hire fresh out of university graduates who do not know a thing about customer service rather than promoting long-standing employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    It all looks pretty neat on the surface, but watch out!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Slot Attendant  in  Charles Town, WV
    Former Employee - Slot Attendant in Charles Town, WV

    I worked at Penn National Gaming full-time for more than 5 years

    Pros

    The money, the friendships, uniforms provided. Nice break room. Not a boring job. Great relationships with guests.

    Cons

    Life as you know it will end and when you fall from grace, it will all be over and you will never fully realize, what you've just been through. It will take an emotional toll.

    Advice to ManagementAdvice

    Do your job and let your people do theirs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    BAD!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Penn National Gaming full-time for more than a year

    Pros

    Full time with benefits, decent pay rate, occasional employee recognition for hard work depending on who notices you

    Cons

    Management is bad, middle management is worse, when I say bad, will over work you when under staffed and expect you to stay late until your work is satisfactory (out times are approximate), very high turnover rate, occurrence point system is crap, Call out you loose 1 point, late by even a minute loose 1/2 a point full timers get 12 and part time get I think 6. Some employees are quick to stab you in the back and get you fired. does not supply you with proper PPE equipment while working with dangerous chemicals.

    Advice to ManagementAdvice

    listen to your employees thoughts and ideas more closely, have the ability to be more flexible with scheduling

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Hire to Fire

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Server/Bar
    Former Employee - Server/Bar

    I worked at Penn National Gaming

    Pros

    Good tips and money
    Easy work
    Nice Staff, like family
    Free soup and salad
    Benefits
    Great place to learn bartending, as all servers have atleast one bar shift a week

    Cons

    Obsessive "big brother" attitude
    "At-Will" clause allows a VERY high turnover rate due to firing over the tiniest thing--without warning
    Too much favoritism and bias from management
    Customers are very demanding and sometimes extremely rude; allowed to make up own items that are not on the menu; complain about everything
    Twelve+ table sections make it difficult to provide quality service
    Required to work doubles every Saturday with no choice
    Random drug testing

    Advice to ManagementAdvice

    Give employees a little more slack and stop firing people for every little thing.
    Smaller table sections will allow better guest service.
    Treat all employees equally and not favor some by letting them break rules everyone else has to follow. Also be more fair with money shifts.
    Provide better waitress training or atleast hire somebody who knows how to train new employees. Also go over rules at the beginning and not when you are firing somebody.

    Doesn't Recommend
    No opinion of CEO
  11.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Penn National Gaming full-time

    Pros

    Entertainment business is fun to work in.

    Cons

    Poor work life balance because of hours.

    No opinion of CEO

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