Penn National Gaming

  www.pngaming.com
Work in HR? Unlock Free Profile

Penn National Gaming Reviews

Updated Jul 12, 2014

Be The First To
Add Photos

All Employees Current Employees Only

3.0 28 reviews

77% Approve of the CEO

Penn National Gaming Chairman and CEO Peter M. Carlino

Peter M. Carlino

(13 ratings)

46% of employees recommend this company to a friend
28 Employee Reviews
in

     

    No integrity.

    Anonymous Employee (Current Employee)

    ProsGreat if you like being in a company that micromanages everything and talks out of both sides of their mouths.

    ConsExecutives try to lead by fear and intimidation. Always cutting staff to the point of no coverage. Guests upset daily as there isn't staff to assist with their needs. Executives make statements such as "I don't give a $h!t about customer service. I will get my bonus!"

    Advice to Senior ManagementLearn how to treat employees and guests or you're on a fast track to no profits or your precious bonus. You're cutting expenses and labor so dee people aren't coming anymore.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Boo

    Beverage Server (Former Employee) Perryville, MD

    ProsTwo or three of the managers weren't dicks

    ConsEveryone else who worked there was

    Advice to Senior ManagementStop letting people steal from you and pay the ones who don't more money

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Management is poor/people location are awesome/management no clue

    Floor Supervisor (Former Employee) Charles Town, WV

    ProsThey have a great toke rate. The people you work with are excellent. Its in a -beautiful location close to dc and baltimore

    Consmanagement doesnt promote based on company guidelines but rather by favortism or i jst dont know--floor person A no college 20 yrs in business 2 games ro and bj and Weak---Floorperson B Hospitality Management degree 15 years in busness-all games offered but one (Cr-Ro-Ba-Bj)knowledgeble and proven trainer- pit boss pomo goes to----employee A

    Advice to Senior ManagementCheck your communtication with management and listen to them they are on the front lines.Promote by merit not favortism.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Stay away from this company

    Cashier (Current Employee) Charles Town, WV

    ProsHelps pay for your college bills up to $2,000 a year.

    ConsNo free time off, including holidays. Very litttle room for advancement. No recognition for hard work. Bad and unprofessional management. No open door ppolicy allowed without being made to look like a bad employee. Raises come once a year and are not worth your wait. You'll have a better chance of making more in fast food then you would at this particular casino ina year. Customers are extremely rude and management and security never do anything to defend you. You can get pushed and the guest won't be kecked out.

    Advice to Senior ManagementKeep a better eye on your management workers in your casino. They are given to much freedom and authority to do as they please and not as the company needs.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Horrible Management

    Concession Cashier (Former Employee) Charles Town, WV

    ProsGood starting pay, friendly coworkers

    ConsIll-trained managers, inconsistent hours, no advancement opportunities

    Advice to Senior ManagementIn order to keep employee turnover from such a high rate, management needs to be willing to work with their employees. Countless employees volunteer to take another's shift or come in early, yet if they ever need a day off or a transfer management refuses outright without consideration. On top of this, the company would rather hire fresh out of university graduates who do not know a thing about customer service rather than promoting long-standing employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It all looks pretty neat on the surface, but watch out!

    Slot Attendant (Former Employee) Charles Town, WV

    ProsThe money, the friendships, uniforms provided. Nice break room. Not a boring job. Great relationships with guests.

    ConsLife as you know it will end and when you fall from grace, it will all be over and you will never fully realize, what you've just been through. It will take an emotional toll.

    Advice to Senior ManagementDo your job and let your people do theirs.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    BAD!

    Anonymous Employee (Current Employee)

    ProsFull time with benefits, decent pay rate, occasional employee recognition for hard work depending on who notices you

    ConsManagement is bad, middle management is worse, when I say bad, will over work you when under staffed and expect you to stay late until your work is satisfactory (out times are approximate), very high turnover rate, occurrence point system is crap, Call out you loose 1 point, late by even a minute loose 1/2 a point full timers get 12 and part time get I think 6. Some employees are quick to stab you in the back and get you fired. does not supply you with proper PPE equipment while working with dangerous chemicals.

    Advice to Senior Managementlisten to your employees thoughts and ideas more closely, have the ability to be more flexible with scheduling

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Hire to Fire

    Server/Bar (Former Employee)

    ProsGood tips and money
    Easy work
    Nice Staff, like family
    Free soup and salad
    Benefits
    Great place to learn bartending, as all servers have atleast one bar shift a week

    ConsObsessive "big brother" attitude
    "At-Will" clause allows a VERY high turnover rate due to firing over the tiniest thing--without warning
    Too much favoritism and bias from management
    Customers are very demanding and sometimes extremely rude; allowed to make up own items that are not on the menu; complain about everything
    Twelve+ table sections make it difficult to provide quality service
    Required to work doubles every Saturday with no choice
    Random drug testing

    Advice to Senior ManagementGive employees a little more slack and stop firing people for every little thing.
    Smaller table sections will allow better guest service.
    Treat all employees equally and not favor some by letting them break rules everyone else has to follow. Also be more fair with money shifts.
    Provide better waitress training or atleast hire somebody who knows how to train new employees. Also go over rules at the beginning and not when you are firing somebody.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Opportunities are there if you are willing to move about the country.

    Player Services Cage Supervisor (Former Employee) Charles Town, WV

    ProsPay for some positions is very good, very lax attendance policy, vacation accrual is pretty quick, smoking area for employees on property, decent benefits, college reimbursement.

    ConsHolidays are nigh impossible to get time off for, very "write up" happy company, work policies change entirely too often, pay for some positions is not to par with rest of casino employees, staffing is minimal in every department, and turnover is VERY high.

    Advice to Senior ManagementStop hiring people because they are a "warm body" for an open position. Spread rollouts of new policies across the year, not all at once. Give up some of the incredible profit margin to staffing of the casino. Spend more time discussing issues with employees and less time writing them up for the tiniest errors. Nothing demoralizes an employee more than signing paperwork for a simple mistake.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

     

    Fair Place to Work

    Anonymous Employee (Former Employee)

    Prosautonomy, short working hours, great bonus plan, travel and advancement opportunities, relocation opportunities

    Conslack of corporate help, lack of employee motivation, upset customers, lack of focus on employees, lack of training for management

Worked for Penn National Gaming? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.