People's United Bank

  www.peoples.com
  www.peoples.com

People's United Bank Reviews

Updated October 13, 2014
Updated October 13, 2014
119 Reviews
3.1
119 Reviews
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People's United Bank President & CEO John P. (Jack) Barnes
John P. (Jack) Barnes
55 Ratings

Review Highlights

Pros
  • Very good benefits so people tend to stay longer then other companies (in 7 reviews)

  • Great People thought the entire state of NH (in 7 reviews)


Cons
  • Very aggressive sales goals without the technology support or infractructure to facilitate such high goals (in 7 reviews)

  • Very sales oriented with little to no thought about the actual needs of the customer (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Mortgage Account Officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at People's United Bank full-time (more than an year)

    Pros

    Great People thought the entire state of NH.

    Cons

    Commission are on the low side

    Advice to ManagementAdvice

    Take care of the good people you have.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Excellent Work Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Associate in Manchester, CT
    Current Employee - Senior Customer Service Associate in Manchester, CT

    I have been working at People's United Bank full-time (more than an year)

    Pros

    This company offers the opportunity to move in as many different directions as you want. There are tons of opportunities to learn about different products and services and earn certifcations. They are very flexible with employee work schedules and take into account life circumstances. The PTO is good and the holidays off are better.

    Cons

    You have to be very independent and persistent to get ahead.

    Advice to ManagementAdvice

    Take more interst in your personal employee's .

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great regional bank to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Banking Intern
    Former Employee - Commercial Banking Intern

    I worked at People's United Bank as an intern (less than an year)

    Pros

    The people were great. Extremely welcoming and always very helpful. The work environment overall was exactly what I was looking for. Definitely a growing regional bank that will hopeful penetrate new markets in the near future.

    Cons

    The systems were a bit difficult to use and they definitely need updating. Luckily this problem was being worked on while I was employed.

    Advice to ManagementAdvice

    Integrate the systems so that data is more readily available and easy to manipulate. Be a bit more transparent about where employees stand.

    Recommends
    Approves of CEO
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  5. 1 person found this helpful  

    The worst company I've ever worked for!!!!
    Please don't do the same mistake I made !!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Manager in New York, NY
    Current Employee - Financial Services Manager in New York, NY

    I have been working at People's United Bank (more than 3 years)

    Pros

    Salary could be attractive if you are a good negotiator. Other than that there's nothing else to look for in that company

    Cons

    Micro managers at its best. Very aggressive sales goals without the technology support or infractructure to facilitate such high goals. No one knows anything, you will often find yourself clueless when trying to help a customer and calling the back office its a nightmare often times one would have to leave a voice message to get a call back for help. There's is obsolutely no support from managers all they do is push push push for sales. Everything about this bank its mediocrity at its best. Hundreds of emails celebrating opening of checking accounts funded with $25.00 dollars every time a new account its opened throughout the maket. Systems are from Stone Age.

    Advice to ManagementAdvice

    Micromanagement could be ineffective when it's not well balanced. Have the infrastructure in place and perfect it before expanding into such demanding and competitive maket like NYC or else you will only build a mediocre brand

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Great Company, But lacks better resource for "troubled" branches

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at People's United Bank part-time (more than an year)

    Pros

    I have been in the banking industry for 12 years and with People's for a year. The customers are fantastic. The products that are offered to customers really do encompass "a product for everyone" from personal accounts to business accounts.

    Cons

    The "behind the doors" environment. Branch manager and lead teller are a "do as I say not as I do" team. Spend most of the day in eachothers offices most of the time leaving one person behind the teller line especially during busy times. Expectations that come from the top and trickle down to the branches are unrealistic in some of the branches, especially mine. The attitudes of the management is DREADFUL. Especially when BIP goals aren't met. It is taken out on one person. I feel as though if "teamwork" was actually happening then the environment would be better. When Issues are brought to upper management, nothing comes of it but grief and being treated like a 3rd world citizen. Definitely feels as though if you're not willing to act like a teenager, then you are put on the outside and treated like a red-headed unwanted step child.

    Advice to ManagementAdvice

    have more "one on ones" with individuals in branches. Making sure that after this happens, that there is no repercussions on that employee that has issues. Things need to be resolved or there is going to continue to be high turnover. Have Upper Upper MGMT come and sit in some of the smaller branches and adjust goals accordingly because a lot of them are way too far fetched.

    Doesn't Recommend
    Approves of CEO
  7.  

    Smaller beaches have no room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Branford, CT
    Current Employee - CSA in Branford, CT

    I have been working at People's United Bank part-time (more than 5 years)

    Pros

    Hours are not bad and benefits are good

    Cons

    Salary is awful! Advancement is very slow!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Decent/rote at the bottom, but seems like the red tape and quota drives get pretty bad at manager level and above.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Holyoke, MA
    Former Employee - Customer Service Associate in Holyoke, MA

    I worked at People's United Bank part-time (more than an year)

    Pros

    All the people I worked with were great. As soon as a customer stepped outside, everyone would slouch a little bit and start chatting, sometimes quite bawdily. You also get regulars, and if you are a people person it's nice to have a little regular community of neighbors and local business owners to chat briefly with every day.

    They also have an awesome intranet educational system where you can sign up for any credential training for moving up the ladder or learning more about any financial fundamentals, all on your own initiative.

    Cons

    The official quotas that came down from the top were unrealistic and and stressful, especially for the branch managers but also for those of us beneath them. Most of the email and cross-branch communication was passive-aggressive "contests" to see who could beat who each month with quotas, and that soured the corporate culture a bit. Beating personal bests or even meeting quota was never fully a victory, because all the branches were expected to gladiator-fight it out every single month and have one winner only.

    Also, it's still a very conservative industry so: no tattoos, lots of cardigans, and expect the occasional offensive joke from a customer if you are a woman or person of color or queer.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    A great place to start your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Service Associate
    Current Employee - Financial Service Associate

    I have been working at People's United Bank full-time (more than an year)

    Pros

    It is a great place to learn the retail banking environment. You get great exposure to banking, sales, customer service, networking and building relationships. The experience has taught me to be entrepreneurial, and the importance of working well with others. Teamwork and focus is necessary to make goals.

    Cons

    Challenges are the same for any retail environment. You need to have to have good connections inside the bank to get things done.

    Advice to ManagementAdvice

    Share everything you know with your employees to help them grow. Never show your employees a negative attitude.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Enjoy where you work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate
    Current Employee - Customer Service Associate

    I have been working at People's United Bank part-time (more than an year)

    Pros

    Great atomsphere. Great employees who will make you want to come into work.

    Cons

    Sales driven. But it's a bank what do you expect

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at People's United Bank

    Pros

    Good people, really care about your success

    Cons

    Poor lending software which creates a bottleneck effect in workflow.

    Recommends
    Neutral Outlook
    Approves of CEO

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