Peoples Jewellers Reviews

Updated March 31, 2015
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2.4
13 Reviews
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Recommend to a friend
Approve of CEO
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Theo Killion
2 Ratings

13 Employee Reviews

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  1. An honest look

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Consultant
    Current Employee - Jewelry Consultant

    I have been working at Peoples Jewellers full-time (More than 5 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Company is the largest and has incredible buying power. Some coworkers are incredible to work with and very team oriented. Depending on the store it can be very professional and very fun. In someone instances you work with people who have more knowledge than you can imagine and the clientele can be very rewarding.

    Cons

    The store is what determines your success or failure. Many coworkers can be greedy, selfish and incredibly petty. Some management has very poor team leading abilities, team motivational speaking, team training and organizational aspects are clearly depending on the management that has been selected. A poor focus on trust and respect for other individuals. Can make a person have poor self image and lead an individual to live to work as opposed to working to live.

    Advice to Management

    Managers need to learn to train employees in an environment that is motivating and uplifting. Teaching how to trust and build teams and team players but not push everyone out of the way. To know how to treat both customers and employees. To provide an environment that stands for the compassion that this business is built around. We are to create an atmosphere that is inviting and respectful of all. Some managers and district managers need to be aware that others take their careers serious and need acknowledgment that they are going somewhere with their job and are taken seriously in their environment. Employees create the pay cheques as much as the guests that purchase from them.

  2. Jewellery Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Peoples Jewellers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -there was commission
    -flexible hours all months except November, December, feb, and may

    Cons

    -poor wages
    -employees receive constant critism
    -employees go behind each other's backs to get sales
    -Horrible commission rate for part-time staff
    -lots of pressure, often put on the spot by management

    Advice to Management

    Praise employees when they are working day and night to achieve sales goals

  3. Helpful (1)

    Good company to work for before it became American

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Peoples Jewellers full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It felt like a big family atmosphere and everyone was productive

    Cons

    Too many women with egos that need to be stroked and not enough intelligent business decisions.

    Advice to Management

    Need to take a look at were the front lines are going

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  5. Helpful (1)

    Good place as long as your sales are up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Jewellery Consultant
    Former Employee - Jewellery Consultant

    I worked at Peoples Jewellers part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The people are awesome, My manager was amazing. Co-Workers willing to help you make a sale. Lots of incentives. Benefits for Full Time and Part time over 25 hours. Easy work, lots of down time. Training provided. Employee Discount and employee shopping events.

    Cons

    The upper management was running the store into the ground and didn't know how to motivate. Expectations to get credit applications by any means. Calling ALL THE TIME, whether it be for a event, a diamond bond, an upcoming sale--you are always calling customers. You had to suggest tradeups to customers with Peoples diamonds, which often offended them. If your sales were down, you had to answer for it, even if you were in an area with no work/money around...weekly coaching. Sales targets are sometimes unachievable.

    Advice to Management

    Stop treating your managers so badly, the employees notice thus causing you turnover.

  6. Helpful (1)

    Least challenging position of all time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Salesperson in Saskatoon, SK (Canada)
    Current Employee - Retail Salesperson in Saskatoon, SK (Canada)

    I have been working at Peoples Jewellers full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy, non-challenging, requires no education

    Cons

    Boring, non-challenging, little room for growth, favoritism, jealousy from other employees if you made a sale

  7. Helpful (1)

    My colleagues are wonderful to work with

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewellery Consultant
    Current Employee - Jewellery Consultant

    I have been working at Peoples Jewellers

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Love Jewellery, love making people happy!

    Cons

    Push for credit In a recessive economy is unrealistic

    Advice to Management

    Ensure consistency in management team....increase pay for Jewellery Consultants. $10 - 11.00 an hour is draconian.

  8. Unrealistic objectives mean targets are difficult to achieve

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Toronto, ON (Canada)
    Current Employee - Store Manager in Toronto, ON (Canada)

    I have been working at Peoples Jewellers

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Bonus payouts can be quite lucrative

    Employee discounts are generous

    A lot of training is invested in employees

    Work with lovely people at store level

    Cons

    Targets are overstated to impress shareholders, meaning it's difficult to achieve bonuses

    Incompetent senior management

    Unrealistic expectations for warranty sales and credit applications

    Advice to Management

    CEO information needs to be updated, Neal Goldberg is no longer CEO of this company, he is deceased. CEO is Theo Killion currently.

  9. Helpful (1)

    OK

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Salesperson in Saskatoon, SK (Canada)
    Current Employee - Retail Salesperson in Saskatoon, SK (Canada)

    I have been working at Peoples Jewellers

    Approves of CEO
    Approves of CEO

    Pros

    talk to customers and try to help them when they need something,

    Cons

    have competitions with team work.

    Advice to Management

    no

  10. Helpful (1)

    A mess where nothing is done properly

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Peoples Jewellers

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are none other than the commission (if you are comparing to no commission), and the benefits if you work enough hours to recieve them.

    Cons

    The company has the oldest and most useless system, nothing works the way it should, and nothing is done properly.

  11. Helpful (1)

    I Am Proud To Be Part of Peoples Jewellers.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Peoples Jewellers

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Peoples is Canada's largest Jeweller - nearly 150 stores, & we've been around for almsot 100 years. We've survived Bankruptcies, Recessions & Depressions. This gives me a great sense of security, no matter what may happen in the economic world, that I will always have a job tomorrow.
    I have a spectacular group of people working for me, as well a with me & above me. I have a Regional Manager now that does not take favorites. He does not allow "Divas" to run our lives & does not allow anyone to get away with things that others do not. It's a fair company that has just put hundreds of people through the famous DCA Diamond Course (worth $1000 to take on your own) & believes in Customer Service - a key point that many retailers have forgotten about.
    Our merchandise & value is the best I've seen out there - we can now offer Canadian Certified Diamonds for the same (or very close) price as non-Canadian of the same quality. Our showcases are full of the best product selection I've ever seen from Peoples. We keep our mark-up extremely low (which is why we don't discount much), so I know the price I'm offering my guest is the best value without having to say it's "50% Off" or "I'll give you $__ off".
    We (including our sister stores Mappins, Zales & Gordons) are the only jeweller you can get a nation-wide LIFETIME warranty to cover end-to-end repairs - you buy it once & it covers your repairs & maintenance FOREVER! And 100 Refund or Exchange policy - who else has that?
    I certainly can't think of any other jeweller I'd rather work for. And we're not going anywhere anytime soon!

    Cons

    As with any large company comes a large number of policies & procedures. I don't usually consider this a "Con", but it cuts back the freedom to order & discount that independant & smaller retailers can offer. With so many employees, though, there is a lot of room for abuse when we are given these freedoms, & I've known many people in the past to take it upon themselves to make their own rules. These people usually resulted in some pretty big losses for the company, even though they thought they were making us $$. And of course they're no longer with us (and usually like to bad-mouth the company).
    And, of course, there were some mistakes made at the corporate level going into the recession that left many without jobs, & most of us without pay increases for a very long time. As far as people who actually worked in the stores, though, our jobs were safe! We've seen a lot of ups & downs & always recover!

    Advice to Management

    Know the policies & procedures, & don't make favorites. Be proud & take care of your clients.
    Violating policy will only get you fired, & can lead good people down the wrong path. If you don't know something, call someone who does or flip open the Operations Manual.
    When you start making favorites, you create "Divas", who might seem like they're making you lots of $$, but will make your life hell, as well as the lives of the good people working around them. In any form of commission retail, it happens very easily. Ensure that you are enforcing the same policies for everyone, not just one or two. Don't let "Divas" run you schedules, your store, or your life.
    Be proud to manage your store or region - defend what's right. Don't pre-judge your clients & don't allow staff to do so either. Be good to your company & they will be good to you. Have sympathy & be kind - a genuine smile goes a long way.


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