Pep Boys

www.pepboys.com

Pep Boys Reviews

Updated January 26, 2015
Updated January 26, 2015
224 Reviews
2.6
224 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pep Boys President, CEO, and Director Mike Odell
Mike Odell
125 Ratings

Review Highlights

Pros
  • I was able to learn a lot from the other employees, we worked as a team in order to complete projects (in 7 reviews)

  • Great work/life balance, anytime I needed off I would receive it (in 5 reviews)


Cons
  • Upper management has no idea what goes on at the store level (in 10 reviews)

  • Long hours sometimes and Communication (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work

    Current Employee - Management
    Current Employee - Management

    I have been working at Pep Boys

    Pros

    Good benefits, good training, Good teamwork

    Cons

    Sometimes mis communication and micro managing

    Neutral Outlook
    No opinion of CEO
  2.  

    Varies depending on the individual location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Service Manager
    Former Employee - Assistant Service Manager

    I worked at Pep Boys full-time (more than 3 years)

    Pros

    Opportunities for motivated people, flexible schedule

    Cons

    can be a bad situation under an incompetent manager (like most places)

    Advice to ManagementAdvice

    evaluate store level management frequently

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    The managers truly appreciate you as an employee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Lancaster, PA
    Former Employee - Cashier in Lancaster, PA

    I worked at Pep Boys part-time (less than a year)

    Pros

    They give the opportunity of moving up to management, even as a part-time employee you receive health benefits and paid time off.

    Cons

    Being a young female I got hit on by customers quite often.

    Advice to ManagementAdvice

    Come in every once in a while and introduce yourself to employees and customers, it will show both parties you care about their business as well as yours.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Long hours, alot of paperwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - GSR in Orange Beach, AL
    Current Employee - GSR in Orange Beach, AL

    I have been working at Pep Boys part-time (less than a year)

    Pros

    I loved working with cars. The people I worked with made the day go by faster. Good group of guys.

    Cons

    I love working on cars but the paperwork to follow the job took longer than the actual job itself. The pay wasn't great.

    Advice to ManagementAdvice

    My store manager was nearly invisible. He wasn't much of a leader, felt like a dictator.

    Neutral Outlook
  6.  

    Parts Counter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Parts Counter in Victorville, CA
    Former Employee - Parts Counter in Victorville, CA

    I worked at Pep Boys

    Pros

    Good hours, easy job overall

    Cons

    Animosity in the workplace, no room for advancement

    Advice to ManagementAdvice

    Consider eliminating preferential treatment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    a Growing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pep Boys

    Pros

    Company is investing in remodeling and updating all stores on a per market basis. New inventory, merchandising, promotions, etc...my Store was just updated and customers really take notice and like it. It's great to be working with a company that is moving forward and looking to promote within. Benefits for FT after 90 days

    Cons

    Starting pay is not great.

    Advice to ManagementAdvice

    Have adequate staff to serve all the customers so that they do not walk out

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Exceptional training in the first fifteen years of employment, last year lost CEO, not seeing future with company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Manager in Chicago, IL
    Current Employee - Service Manager in Chicago, IL

    I have been working at Pep Boys full-time (more than 10 years)

    Pros

    Good benefits, wide variety on hand parts, vacation time.

    Cons

    Very low payroll, poor support from corporate level senior management.

    Advice to ManagementAdvice

    Area Director should be at a store per day assisting in sales results and training compliances.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    This is a company who cares about the associates . I have worked for them on and off for 20 years .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pep Boys full-time (more than 10 years)

    Pros

    They still beleive in a 5 day work week so you have a solid family life . There benefits are fair . As a manager they provide 2 weeks vacation after 90 days . No waiting a year and burning yourself out . They have an excellent training department to help you excel. My favorite part is you are truly there to build relationships In your perspective communities honest automotive repair .

    Cons

    They require at least two evenings a week . Most stores are open until 9 pm.

    Advice to ManagementAdvice

    Treat employees like they make a difference and they will !!!! Empower great customer service and everyone succeeds

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Partsperson

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Partsperson in Fresno, CA
    Current Employee - Partsperson in Fresno, CA

    I have been working at Pep Boys part-time (more than 10 years)

    Pros

    Used to be a great company to work for

    Cons

    They only care about sales not the employees

    Advice to ManagementAdvice

    Too much favoritism no loyalty to the good employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Horrid place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gst General Service Tech in Wilkes-Barre, PA
    Current Employee - Gst General Service Tech in Wilkes-Barre, PA

    I have been working at Pep Boys

    Pros

    None pay is horrid co workers in shop are great to work with

    Cons

    All you are is a number they treat you like dirt all you are is a clean up boy pay is not enough to survive on nobody cares about anything the advisors never know what's goin on gst get screwed over half the time required to do retails job because they are incompetant policies change like the weather your required to do a bunch of stuff for free they expect you to do more than your payed for they edit your times down so you dony make rate flat rate is a big joke this place wasted my talent all I did was tires oil changes and cleaned up after lazy mechanics whom I knew 10x more than they did

    Advice to ManagementAdvice

    Get your stuff in order quit lying to people to get them in the door have a better attitude towards the employees treat them with respect have everyone clean the shop not just gst

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Pep Boys Photos

Our new look!
A newly renovated store
A newly renovated store

+ Add Photo

Work at Pep Boys? Share Your Experiences

Pep Boys

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.