Pep Boys Reviews

Updated July 15, 2015
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2.6
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Scott Sider
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Pros
  • I was able to learn a lot from the other employees, we worked as a team in order to complete projects (in 7 reviews)

  • Great work/life balance, anytime I needed off I would receive it (in 5 reviews)

Cons
  • Upper management has no idea what goes on at the store level (in 10 reviews)

  • Long hours sometimes and Communication (in 7 reviews)

More Pros and Cons

274 Employee Reviews

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  1. Enjoyable job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Service Manager in Tyler, TX
    Former Employee - Assistant Service Manager in Tyler, TX

    I worked at Pep Boys full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Ability to help customers maintain/fix their automobiles. Ability to stay current on automotive repair information. Can explain to the customer what needs to be fixed in the levels of priority.

    Cons

    Trying to convince customers that the top end model of tire or service is what they need. Sometimes, if the shop gets too busy, you have to mount tires. Not a horrible con but one if you would like to stay clean throughout the day.

    Advice to Management

    I don't have anything critical to say to management. How corporate interacted with their associates was very appropriate. If possible, try to hire more tire guys during the busy seasons in order to keep service writers on the front end.


  2. Great growth potential

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Littleton, CO
    Current Employee - Customer Service Manager in Littleton, CO

    I have been working at Pep Boys

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company strives to be very competitive to earn customers trust and take care of its people. Favorable customer service practices, Good Pricing and Great selection

    Cons

    Up front salaries don't really reflect earning potential. A go-getter will do very well; a person who is there for An hourly wage doesn't make much. (and they shouldn't!) Need better hiring practices to attract and retain better candidates.

    Advice to Management

    Computer systems need to be updated and should include input from people working in the trenches. They are disjointed, slow, and cumbersome. Not intuitive for newcomers and impede the learning curve.


  3. CFO

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pep Boys full-time

    Pros

    Worked there for years good company great benefits loved the peoples

    Cons

    The Company is not what I wanted


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. We are car people!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Trainer in Kennesaw, GA
    Current Employee - Sales Trainer in Kennesaw, GA

    I have been working at Pep Boys (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you love everything about cars, Pep Boys is the place to work. Great people, great benefits, great opportunities, strong future.

    Cons

    We need fresh, enthusiastic employees.


  6. Parts/Commercial Delivery Driver

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Delivery Driver in Virginia Beach, VA
    Former Employee - Commercial Delivery Driver in Virginia Beach, VA

    I worked at Pep Boys part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    -Interesting problems to solve (if you like cars). -Pay was above minimum wage at the time, albeit not much. -More I can't remember, I'm sure

    Cons

    -It's retail. -Culture varies quite a bit from store to store, and we didn't seem 'united'. Sister stores were almost competitors. -Company policy can be near-micromanaging. No cell phone, so sitting down, etc.


  7. Nice place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA

    I worked at Pep Boys full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    casual atmosphere; accessible management; onsite amenities - cafe, gym, parking shuttle

    Cons

    slow to modernize, but working on it

    Advice to Management

    stick with an idea long enough to evaluate


  8. okay place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mechanic
    Current Employee - Mechanic

    I have been working at Pep Boys

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    most of the people are really easy going and easy to get along with, they hire alot of new techs so they dont expect your work to be flawless, they have schools where they can teach you about specific area in automotive, great place to earn experience before moving to a different shop

    Cons

    the way they pay their techs is messed up. they offer fleet customers so many free things and they dont pay the techs for doing the work, or the amount of flat rate time jobs pay is often to little. corp. is constantly changing things, they are constantly changing the schedule, we get the new schedule a day before sometimes the first day of the new work week. alot of the tools in the shop are outdated or not working properly, the shop at least at the one i work in the roof leaks during the rainy season and the "a/c' its really just old beat up swap coolers dont cool anything, most of the service writers have no knowledge in automotive. most mechanics atleast in the store i work at end up making minimum wage

    Advice to Management

    start paying techs reasonable wages considering how much money we invest in tools, start paying us fair flag hours for the work we do, stop trying to please every customer by giving them free stuff just because they have to wait, then you wonder why profits arent going up


  9. They really don't care

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Mesa, AZ
    Current Employee - CSA in Mesa, AZ

    I have been working at Pep Boys full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Benefits, pay is OK, relationships you build with your team

    Cons

    Never keep their promises, annual raises suck, no training, I can go on forever.

    Advice to Management

    Keep your promises to your employees. Promote within and not external. Provide more training to your employees, especially the new ones. There's no reason why the raises should be so low when the CEO makes about $3mill a year.


  10. Anonymous

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Philadelphia, PA
    Current Employee - Anonymous in Philadelphia, PA

    I have been working at Pep Boys full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    This company truly cares about people, employees and associates. I've had an opportunity to grow my career here over time with the help and support of supervisors and peers.

    Cons

    I really can't think of any cons. No matter where or what company anyone works for you'll always have something that could be better. In my case there is nothing that would be considered a con.


  11. General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Philadelphia, PA
    Current Employee - General Manager in Philadelphia, PA

    I have been working at Pep Boys full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Upward mobility is great. The culture change is exciting to see grow. Great store team. Pay.

    Cons

    Some process are complicated. Payroll can be tight. A lot of tenure with a lot of unchanging behaviors.

    Advice to Management

    Hold stores that are hurting us more accountable. Having to suffer because stores can't manage payroll or profit isn't acceptable. More accountability on all levels. Too much comfortable tenure.



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