Pep Boys

  www.pepboys.com
  www.pepboys.com

Pep Boys Reviews

Updated December 16, 2014
Updated December 16, 2014
216 Reviews
2.5
216 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pep Boys President, CEO, and Director Mike Odell
Mike Odell
123 Ratings

Review Highlights

Pros
  • I was able to learn a lot from the other employees, we worked as a team in order to complete projects (in 7 reviews)

  • Great work/life balance, anytime I needed off I would receive it (in 5 reviews)


Cons
  • Upper management has no idea what goes on at the store level (in 10 reviews)

  • Long hours sometimes and Communication (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    This is a company who cares about the associates . I have worked for them on and off for 20 years .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pep Boys full-time (more than 10 years)

    Pros

    They still beleive in a 5 day work week so you have a solid family life . There benefits are fair . As a manager they provide 2 weeks vacation after 90 days . No waiting a year and burning yourself out . They have an excellent training department to help you excel. My favorite part is you are truly there to build relationships In your perspective communities honest automotive repair .

    Cons

    They require at least two evenings a week . Most stores are open until 9 pm.

    Advice to ManagementAdvice

    Treat employees like they make a difference and they will !!!! Empower great customer service and everyone succeeds

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Decent place; nothing different than any other shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Manager in Tampa, FL
    Former Employee - Service Manager in Tampa, FL

    I worked at Pep Boys full-time (more than an year)

    Pros

    Decent pay, promotions for hard work, okay benefits, five-day work week and bonuses that are attainable.

    Cons

    Long hours for managers, high-stress environment, constantly changing policies and unstable financially

    Advice to ManagementAdvice

    Put a focus on stable policies and allow them to grow and spread through the company before abruptly changing them. Mandate managers take two consecutive days off per week, no more split days, to help with rest. Stop being open on nearly every holiday and threatening to be open on the ones you're currently closed on. If your shops are open on a holiday, then your home office should be open and the CEO himself should be at work too. Increase the pay for managers and institute a monthly commission check for managers too.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    Parts Manager - Good entry level manager position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Parts Manager in Slidell, LA
    Former Employee - Parts Manager in Slidell, LA

    I worked at Pep Boys full-time (more than 3 years)

    Pros

    Company goals are clear and easy to understand. From retail related selling to inventory management. Good opportunity to learn, as most part stores do not offer tire sales.

    Cons

    Parts Manager works closing a lot. Inventory management is very time consuming.

    Advice to ManagementAdvice

    Consider tires, most parts stores don't offer them and most parts people have very little training in tires. Incentives all store associate to work with tire sales and pay them better to do it.

    Recommends
    Approves of CEO
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  5.  

    Mechanic

    Former Employee - Mechanic in Lewisville, TX
    Former Employee - Mechanic in Lewisville, TX

    I worked at Pep Boys full-time (more than an year)

    Pros

    Great hands on training.

    Cons

    Not a good place to remain employed if looking for growth potential

  6.  

    sometimey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loop Driver in Temple Hills, MD
    Current Employee - Loop Driver in Temple Hills, MD

    I have been working at Pep Boys part-time (more than an year)

    Pros

    good work environment nothing really good or bad

    Cons

    no benefits no time off cheap products

    Advice to ManagementAdvice

    raise pay

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Trust the Boys to Get You There

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Accountant in Philadelphia, PA
    Current Employee - Staff Accountant in Philadelphia, PA

    I have been working at Pep Boys full-time (more than an year)

    Pros

    Time-off policies
    Benefits - There is a good span of benefits coverage, but company contribution is relatively low, making similar coverage elsewhere considerably less expensive for the employee.
    Work-life balance

    Cons

    Compensation
    Promotions
    Leadership
    Corporate Culture
    No growth
    Poor public perception
    Location

    Advice to ManagementAdvice

    There is a lack of clear communication between senior level and staff positions, specifically around open positions, promotional opportunities, staffing changes, and company direction.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    More hardship than it is worth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Manager in Tucson, AZ
    Former Employee - Service Manager in Tucson, AZ

    I worked at Pep Boys full-time (more than 8 years)

    Pros

    Like minded people working in the service department
    good vacation time if you stick it out for a long time
    You can learn a lot from the few veterans they have managed to hang on to

    Cons

    pay caps are very low
    customers do not get taken care of leading to a lot of stressful moments being yelled at by the customer for what you have no control over
    leadership with no experience in the automotive industry

    Advice to ManagementAdvice

    Follow up with what you say you are going to do. Every year the employee survey comes in lower and lower promises are made but are rarely if ever kept. Step back and look at what your veterans have to offer and humbly learn from them. Start spending money on the facilities and bring them up to date.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Questionable Work Practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Service Technician in Henderson, NV
    Former Employee - General Service Technician in Henderson, NV

    I worked at Pep Boys full-time (less than an year)

    Pros

    Great chances to take online trainings, Usually fairly busy, Co-workers are very easy to get along with, Hours of operation are nice

    Cons

    Safety Practices are not enforced, Will tell you to do the opposite of safety practices & if you do it you will be reprimanded, Did not have shop tools as managers had promised, Will tell you to let strangers/customers to borrow your tools

    Advice to ManagementAdvice

    Management needs to come down hard on lower management & enforce what you preach as well as well as not think your "above" everyone

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Decent place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Studio Production in Philadelphia, PA
    Former Employee - Studio Production in Philadelphia, PA

    I worked at Pep Boys full-time (more than an year)

    Pros

    Most of the people in the creative/production department are very pleasant to deal with. Everyone is eager to lend a hand when need be. And for the most part the personalities all gelled well together.

    Cons

    People from the other sales departments are not easy to work with at all. And legal is constantly pushing their own agenda vs listening to people that have more experience.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    I learned more about auto motive parts. Have a better understanding of retail side and customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pep Boys

    Pros

    Overall the management is well organized. Regular updates on products and move as demand.

    Cons

    Salary wise it is very less likely to get raise. Stores are not high tech and not well organized.

Pep Boys Photos

Our new look!
A newly renovated store
A newly renovated store

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