Pep Boys Reviews

Updated October 29, 2014
Updated October 29, 2014
195 Reviews
2.5
195 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pep Boys President, CEO, and Director Mike Odell
Mike Odell
112 Ratings

Review Highlights

Pros
  • I was able to learn a lot from the other employees, we worked as a team in order to complete projects (in 7 reviews)

  • Great work/life balance, anytime I needed off I would receive it (in 5 reviews)


Cons
  • Upper management has no idea what goes on at the store level (in 9 reviews)

  • Long hours sometimes and Communication (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    standard cut throat flat rate rate shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mechanic in Philadelphia, PA
    Current Employee - Mechanic in Philadelphia, PA

    I have been working at Pep Boys full-time (more than an year)

    Pros

    um....company discount?...... and are well established.

    Cons

    not enough work to feed the number of techs

    Advice to ManagementAdvice

    Its unfair to expect weekly goals from employees and theres no work coming in! Its not my job to bring in the customers!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    HORRIBLE place to work as a female!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pep Boys part-time (less than an year)

    Pros

    no reason to work here,unless you are a male mechanic..apparently they are perfect

    Cons

    I got alot of sexual harrassment here,very very sad

    Advice to ManagementAdvice

    WAKE UP!!!! stop swearing like a bunch of sailors!!Get off your butts

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Customers were friendly and coworkers were nice as well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Burbank, CA
    Former Employee - Sales Associate in Burbank, CA

    I worked at Pep Boys part-time (more than 5 years)

    Pros

    Great opportunity to learn about automotive vehicle parts and accessories.

    Cons

    If you let coworkers/managers/customers get in your head you're going to have a hard time.

    Advice to ManagementAdvice

    Managers should not leave early and make sure everything is in order with his assistants before leaving.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I enjoyed my time working there! We had to take monthly tests online which were pretty educational.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Toms River, NJ
    Former Employee - Cashier in Toms River, NJ

    I worked at Pep Boys part-time (more than an year)

    Pros

    Great work/life balance, anytime I needed off I would receive it. I was payed pretty decently for being a cashier. All the employees are friends with each other and are happy to cover for you. They are also really helpful, anytime you had a questions someone was there to answer it. It was a Pep Boys family lol All the cashiers had an Opportunity to move up and become a manager.

    Cons

    I've experienced a few costumers who were sexiest towards me and other female employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Awesome to work in such a cool culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pep Boys as a contractor

    Pros

    The company culture is good to work with .People here are very much friendly

    Cons

    Pay is less its $9.00 for an hour

  7.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Pep Boys

    Pros

    Great opportunity for advancement.
    Great management

    Cons

    Not the best for part time technicians

    Approves of CEO
  8.  

    Steady Paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in North Little Rock, AR
    Former Employee - Retail Sales Associate in North Little Rock, AR

    I worked at Pep Boys full-time (more than an year)

    Pros

    Opportunities to transfer store-to-store
    Great Benefits
    PTO
    Managers are fairly flexible

    Cons

    Pay increases almost non-existent
    Poor in-store management
    Unrealistic expectation of work being your life

    Advice to ManagementAdvice

    Better leadership without undercutting your employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Friendly

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pep Boys

    Pros

    I worked in the Port Jefferson Station store. Management was friendly.

    Cons

    Management showed favoritism. If you weren't one of their favorites you got all the dirty work.

    Advice to ManagementAdvice

    Treat all employees the same. Maybe more people will stay with the company.

  10.  

    Lacking strategic vision and communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA

    I have been working at Pep Boys full-time (more than an year)

    Pros

    Casual laid-back atmosphere. No one is jumping down your throat in my department. People are generally nice.

    Cons

    It takes a long time to get an idea off the ground. By the time you implement, the idea has morphed into something else. Some dead weight around at the corporate offices. People just riding it out is the feeling you get. IT applications are outdated. Many people still on Office 2003. Haven't had an all-departmental meeting in months. Not sure what the overall strategy is for my department or the company in general.
    Corporate office is old and drab
    Lots of systemic problems that drain the company of money.

    Advice to ManagementAdvice

    Communicate CEO strategy to all and cascade it down to SVP and VP levels so we know what the plan is. Get rid of folks who are consistently poor-performers at all levels.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Worked in an excellent team, constantly provided meaningful coaching and training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inventory Analyst in Philadelphia, PA
    Former Employee - Inventory Analyst in Philadelphia, PA

    I worked at Pep Boys full-time (less than an year)

    Pros

    Very friendly work environment, excellent training and skills development, pretty decent work-life balance. In-house gym is definitely a great perk.

    Cons

    Salary could be a little better, maybe some better perks such as flex work capability, and better defined promotion path

    Recommends
    Positive Outlook
    Approves of CEO

Pep Boys Photos

Our new look!
A newly renovated store
A newly renovated store

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