Pep Boys Reviews

Updated August 25, 2014
Updated August 25, 2014
177 Reviews

2.6
177 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pep Boys President, CEO, and Director Mike Odell
Mike Odell
103 Ratings

Review Highlights

Pros
  • I was able to learn a lot from the other employees, we worked as a team in order to complete projects (in 7 reviews)

  • Good Entry Level into Industry for newcomers, Flexible Scheduling (in 6 reviews)


Cons
  • Upper management has no idea what goes on at the store level (in 7 reviews)

  • Long hours sometimes and Communication (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun place to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gross Margin Intern  in  Philadelphia, PA
    Current Employee - Gross Margin Intern in Philadelphia, PA

    I have been working at Pep Boys as an intern for less than a year

    Pros

    Very friendly, and helpful. Great place to work and advance your career

    Cons

    Can not think of one

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    An ok company, little upward mobility. Promotions are chosen based on popularity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SCRM  in  Philadelphia, PA
    Former Employee - SCRM in Philadelphia, PA

    I worked at Pep Boys full-time for more than 3 years

    Pros

    The pros are great coworker, reasonable hours and a great location. I was given the tools to do my job well and had great managerial support overall.

    Cons

    Its an old boys club. Its hard to get promoted even when doing great work and receiving praise. I left because there wasnt a midlevel position above mine. I would have had the same job forever.

    Advice to ManagementAdvice

    Be more open to allowing employees top advance that arent your chums.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    I love my job!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Support Manager  in  Sugar Land, TX
    Current Employee - Sales Support Manager in Sugar Land, TX

    I have been working at Pep Boys full-time for more than a year

    Pros

    They go above and beyond on training and making sure the customer is first!

    Cons

    For one team stores the pay is less than desirable. You work twice as hard for not as much pay as the regular stores.

    Advice to ManagementAdvice

    No one is saying you have to be on the same page, but at least get in the same book.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Bad managment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Pottstown, PA
    Former Employee - Sales Associate in Pottstown, PA

    I worked at Pep Boys part-time for less than a year

    Pros

    The pay, 20% off parts, too bad I don't buy aftermarket parts!

    Cons

    Uneducated customers that want smell like urine and have no idea what there talking about, managers that request you to mop the floor instead of getting real work done, under staffed, company is collapsing in on itself.

    Advice to ManagementAdvice

    Hire more people! Pay less so layoffs like me are prevented

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Service Technician  in  Saint Cloud, FL
    Former Employee - General Service Technician in Saint Cloud, FL

    I worked at Pep Boys full-time for less than a year

    Pros

    the pay rate is pace rate so you can earn good money

    Cons

    the managers do not respect the employs and neither to customers

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    A little time on the sales floor, behind the register, and at the parts counter.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Pasadena, CA
    Former Employee - Sales Associate in Pasadena, CA

    I worked at Pep Boys full-time for less than a year

    Pros

    Had paid on the job training.
    The manager was a nice guy
    Gave a discount on all products in the store

    Cons

    Very hard to get the stupid little things in an office that usually get purchased in bulk for the employees like pens and paper

    Advice to ManagementAdvice

    I didn't have a terrible time there. I would hope the company gives a little more to the stationary budget. That's all.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Misleading Job Title

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Sales Manager  in  Nashville, TN
    Former Employee - Product Sales Manager in Nashville, TN

    I worked at Pep Boys full-time for less than a year

    Pros

    None. The store I was at overworked employees constantly and would not work around my school schedule.

    Cons

    Everything. Upper management has no idea what goes on at the store level

    Advice to ManagementAdvice

    Take a look around and develop a better business model. The feel of your stores is like it is stuck in the 1980's. There is a reason people don't trust mechanics, and Pep Boys is one of them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    prefer minimum wage idiots over seasoned professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Manager  in  Port Jeff Sta, NY
    Current Employee - Retail Sales Manager in Port Jeff Sta, NY

    I have been working at Pep Boys full-time for more than 5 years

    Pros

    none worth expelling any breath about

    Cons

    the do not know great customer service professionals when they see them, nor do they know how to hold on to good employees when the have them. no rewards for excelling on the job, no recognition for anything, and two faced area directors esp. on long island

    Advice to ManagementAdvice

    all upper level overly comfortable deadwood should be replaced

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Los Angeles, CA
    Current Employee - Store Manager in Los Angeles, CA

    I have been working at Pep Boys full-time for less than a year

    Pros

    Work close to home, like my co workers, get discounts on a lot of things I use frequently. Did I say close to home?

    Cons

    Thrown into job without proper training, long hours, micro managed, when you have a single bad sales day everyone's calling you and treating you like crap

    Advice to ManagementAdvice

    Care about your employees not shareholders

    Negative Outlook
    Disapproves of CEO
  11.  

    limited

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Support  in  Shreveport, LA
    Current Employee - Store Support in Shreveport, LA

    I have been working at Pep Boys full-time for more than a year

    Pros

    Just one thing, the health insurance.

    Cons

    I would have to write a small novel.

    Advice to ManagementAdvice

    Pay the people in the trenches enough for them to stay. Respect you employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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