Pep Boys Reviews

Updated October 21, 2014
Updated October 21, 2014
192 Reviews
2.5
192 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pep Boys President, CEO, and Director Mike Odell
Mike Odell
109 Ratings

Review Highlights

Pros
  • I was able to learn a lot from the other employees, we worked as a team in order to complete projects (in 7 reviews)

  • Great work/life balance, anytime I needed off I would receive it (in 5 reviews)


Cons
  • Upper management has no idea what goes on at the store level (in 9 reviews)

  • Long hours sometimes and Communication (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Pep Boys

    Pros

    Great opportunity for advancement.
    Great management

    Cons

    Not the best for part time technicians

    Approves of CEO
  2.  

    Steady Paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in North Little Rock, AR
    Former Employee - Retail Sales Associate in North Little Rock, AR

    I worked at Pep Boys full-time (more than an year)

    Pros

    Opportunities to transfer store-to-store
    Great Benefits
    PTO
    Managers are fairly flexible

    Cons

    Pay increases almost non-existent
    Poor in-store management
    Unrealistic expectation of work being your life

    Advice to ManagementAdvice

    Better leadership without undercutting your employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Awesome to work in such a cool culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pep Boys as a contractor

    Pros

    The company culture is good to work with .People here are very much friendly

    Cons

    Pay is less its $9.00 for an hour

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Opportunity and cheer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Service Tech in West Covina, CA
    Current Employee - General Service Tech in West Covina, CA

    I have been working at Pep Boys part-time (less than an year)

    Pros

    Friendly/family oriented, good opportunities, and warm welcome to new comers.

    Cons

    Low pay in the beginning and no automotive specific training

    Advice to ManagementAdvice

    Move faster with operations and set schedules to keep people posted on the status of their services rendered.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Worked in an excellent team, constantly provided meaningful coaching and training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inventory Analyst in Philadelphia, PA
    Former Employee - Inventory Analyst in Philadelphia, PA

    I worked at Pep Boys full-time (less than an year)

    Pros

    Very friendly work environment, excellent training and skills development, pretty decent work-life balance. In-house gym is definitely a great perk.

    Cons

    Salary could be a little better, maybe some better perks such as flex work capability, and better defined promotion path

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Pep Boys is a failing company and they do not care about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Parts Manager in Oklahoma City, OK
    Former Employee - Parts Manager in Oklahoma City, OK

    I worked at Pep Boys full-time (less than an year)

    Pros

    Working in the automotive business

    Cons

    Upper management does not care if you come up with a problem, even if its essential part of business. You will not get more then a twenty five cent raise.

    Advice to ManagementAdvice

    They need to rethink some of the products they sell, and they need to find people that know the business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Very Dissatisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SERVICE ADVISOR in Charlotte, NC
    Former Employee - SERVICE ADVISOR in Charlotte, NC

    I worked at Pep Boys full-time (less than an year)

    Pros

    None. All BS lied to from day one.

    Cons

    Pay. Hours having to sweep floors and empty garbage Evey hour.

    Advice to ManagementAdvice

    None. Corporate is like a cult.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pep Boys

    Pros

    Nothing Nothing Nadda Zilch NEver

    Cons

    Horrible work load, cherry picked jobs, lousy compensation.

    Advice to ManagementAdvice

    Take care of your mechanics.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Lacking strategic vision and communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA

    I have been working at Pep Boys full-time (more than an year)

    Pros

    Casual laid-back atmosphere. No one is jumping down your throat in my department. People are generally nice.

    Cons

    It takes a long time to get an idea off the ground. By the time you implement, the idea has morphed into something else. Some dead weight around at the corporate offices. People just riding it out is the feeling you get. IT applications are outdated. Many people still on Office 2003. Haven't had an all-departmental meeting in months. Not sure what the overall strategy is for my department or the company in general.
    Corporate office is old and drab
    Lots of systemic problems that drain the company of money.

    Advice to ManagementAdvice

    Communicate CEO strategy to all and cascade it down to SVP and VP levels so we know what the plan is. Get rid of folks who are consistently poor-performers at all levels.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Promises always broken

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Service Tech in Bedford Park, IL
    Former Employee - General Service Tech in Bedford Park, IL

    I worked at Pep Boys full-time (more than an year)

    Pros

    Lots of opportunity to learn, Pay for ASE Training, Chance to gain selling experience.

    Cons

    Here's where it gets messy. Although there is opportunity to learn the service manager would rather have you sweep and mop the shop and also paint the bay doors and car lifts taking away from advancing your skills. Your days off are rarely if ever consecutive so forget trying to go out of town for a weekend unless you know months in advance. Low pay for responsibility of the position. yes you are technically lube tech; however, making 7.50/hr is not enough to live off of especially when you're supposed to be paid for working on vehicles as well. Rather than giving an oil change to the GST's they'll give it to the mechanics, even if they're swamped and make the customer wait an additional hour. Also, you have the feeling of being watched constantly by the manager and pretty much are told to up-sell or you lose your job. They make you explain service to customers in such a manner that their vehicle will blow up if they don't get that alignment done immediately because the vehicle slightly pulls.

    Advice to ManagementAdvice

    Stick to your word when you hire someone. Don't promise them they have chances to learn and advance when you keep putting a mop and broom in their hands rather than a wrench. Don't make your techs falsify services needed on an inspection form just to make a quick buck. Service only what is needed and you will in the end make more money because that customer will trust you and keep returning for service on their vehicle.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Pep Boys Photos

Our new look!
A newly renovated store
A newly renovated store

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