Pep Boys

  www.pepboys.com
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Pep Boys Reviews

Updated Jul 29, 2014

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All Employees Current Employees Only

2.8 164 reviews

60% Approve of the CEO

Pep Boys President, CEO, and Director Mike Odell

Mike Odell

(94 ratings)

45% of employees recommend this company to a friend

Review Highlights

Pros
  • I was able to learn a lot from the other employees, we worked as a team in order to complete projects (in 7 reviews)

  • Good Entry Level into Industry for newcomers, Flexible Scheduling (in 6 reviews)


Cons
  • Upper management has no idea what goes on at the store level (in 7 reviews)

  • Long hours sometimes and Communication (in 6 reviews)

More Highlights
164 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Pay is decent, not very good

    Assistant Service Manager (Former Employee) Los Angeles, CA

    ProsIt was a job to get by, not really exciting to work here, corporate has unrealistic expectations. Managers act like little girls when they know corporate will be making a visit to the store. Kind of embarrassing to see your boss following around another grown man like a puppy...

    ConsThe amount you earn for the company vs. your compensation can make you feel cheated.. you really have to sell people things they don't need to make a decent income, which doesn't make you feel very good. The company recently is going through an overhaul to try to become the "next best alternative to the dealership." They are raising the prices on everything in order to pay for all this remodeling and unnecessary travel of corporate.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    There are better minimum wage jobs

    Sales Associate (Former Employee) Ridgewood, NY

    ProsThe employee discount is useful if you have a car.

    ConsInflexible and uncertain hours, depends how much the manager favors you.

    Advice to Senior ManagementPay associate better, and train managers to be more respectful to staff.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Challenging ! Customer first friendly atmosphere

    Store General Manager (Current Employee) Reno, NV

    ProsPay is average for the industry! Customer friendly
    Make a friend atmosphere. Employees are conceded the company's top asset.

    ConsTypical corporation long hours. Company is cutting store hours trying to save their way to profit.

    Advice to Senior ManagementStay the course! The customer friendly atmosphere will pay off in the long run.

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Outstanding service, as usuall!

    Anonymous Employee (Current Employee)

    ProsYou can make appointments. You get good honest people to deal with and great car care from the mechanics. the monroeville Pep Boys knows vehicles and knows how to deal with the public. The people at monroeville are honest and they stand by their word! We make things right.

    ConsNone, ever! If there are any they fix them!

    Advice to Senior ManagementKeep the coffee coming

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Service Advisor

    Anonymous Employee (Former Employee)

    ProsThey benefits of working in a automotive shop and getting discounts was great. Also learning people skills was even better.

    ConsThe management really couldnt get their head on striaght. they were always running around, Then they blamed the employees under them.

    – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    you can make it work, but it's very frustrating. Not a well designed company by any means.

    Customer Service Advisor (Former Employee) Rancho Cordova, CA

    ProsI liked the fact that they are going to a on commission structure, where it pays the lowest people more money. Before that it was like working for a fast food place or something, same pay. Usually resolved problems to customer's satisfaction... but what company wouldn't. U do learn a lot about cars and proper car maintenance.

    ConsConstantly changing rules, which are not explained fully at any point, hugely political management, u have to kiss the right ass for the proper amount of time before u get a chance to advance... honestly idk how they stay in business. Do not trust anything that management says, or take it with a grain of salt, they will screw u over if it is to their benefit.

    Advice to Senior Managementfocus less on how bad ass u think u think u are, and more on how to make the company better. and enough with the witticisms... seriously

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Typical retail

    Floor Help (Former Employee) Philadelphia, PA

    ProsPaycheck and I was around cars and people who made a good team.

    Consworking retail hours, too much corporate change without real change

    Advice to Senior Managementwork in the store two weeks a year, 1 week at the management level, one week at the non management level.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    its a job, not a career

    Customer Service Advisor (Current Employee) Oxnard, CA

    Prosgreat start to learn about automotive

    Consalmost every department understaffed causing a stressful environment with unrealisic goals from management

    Advice to Senior Managementin order for the company to grow recognize good employees and pay the tiny bit extra to keep them. too many btr jobs than this one for the amount of stress

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    No room to grow

    Commercial Sales Assistant (Current Employee) Oceanside, CA

    ProsYou learn a lot if you try

    ConsNo room to grow, hard headed managers will not change, and will not notice you change.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Pep Boys Auto Repair

    Automotive Desk Clerk (Former Employee) Fayetteville, NC

    ProsThey train you so that you are familiar with automotive terms and products.

    ConsThey work you so hard and don't pay a lot so you are stuck in this exhaustive cycle. Customers are usually upset because of the lack of care that goes into fixing their vehicles.

    Advice to Senior ManagementIt would be nice if management actually cared about the employees and the customers. A little would go a long way.

    No, I would not recommend this company to a friend

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