Peppers & Rogers Reviews

Updated August 3, 2015
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3.3
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Peppers & Rogers Founding Partner Don Peppers
Don Peppers
6 Ratings

Employee Reviews

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  1. Peppers and Rogers Group is a good company.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    EMEA offices are agile and do not have the inertia that many companies are suffering. Peppers and Rogers Group employees are very good at their area and the company has a great talent pool.

    Cons

    Due to the lack of corporate structure, long term objectives and the vision that are reflected to the employees are not consistent all the time.

    Advice to Management

    I think management should get back to core values and continue the thought leadership.


  2. Helpful (1)

    Good Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Peppers & Rogers full-time (More than 3 years)

    Pros

    Challenging Work, Good clients, growing team, great teamwork Learning opportunities and able to be on the front line of the Customer experience journey

    Cons

    Poor work Life balance; Lots of travel and long days. Similar to the life of a consultant. Concern about moving to Teletech polcies and benefits. If that happens, will change the culture.

    Advice to Management

    Keep the benefits or you risk losing people


  3. No focus after acquisition

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I would not be able to explain. Senior leadership was good but was let go.

    Cons

    Note that this company has significant presence in Middle east, which they may not highlight for US hires. It may require US hires to travel to the countries in Middle East, Latin America, Turkey etc. If travel is not for you Don't go to this place.


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  5. Post-acquisition confusion

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Stamford, CT
    Former Employee - Anonymous Employee in Stamford, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Peppers & Rogers full-time (More than a year)

    Pros

    Excellent legacy, founding principles and methodologies. Former leadership with Don Peppers & Martha Rogers was inspiring

    Cons

    Since acquisition by TeleTech, the firm has lost its strategic focus

    Advice to Management

    Get back to core values and purpose


  6. I learned the ropes of management consulting, business development, and journalism in a family-like environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern in Stamford, CT
    Current Intern - Anonymous Intern in Stamford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Peppers & Rogers as an intern (More than a year)

    Pros

    The people who work here are very friendly and passionate about their jobs. They truly work as a team and try to provide interns with work that will advance their knowledge of the field. Interns don't just do busy work and watch other employees work; they expect you to jump right in and hold you to the same standards as anyone else.

    Cons

    It is very difficult to advance at this company because they are already so efficient with their limited number of staff.


  7. A company on a mission

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norwalk, CT
    Current Employee - Anonymous Employee in Norwalk, CT
    Recommends
    Approves of CEO

    Pros

    This management consulting company was founded by Don Peppers & Martha Rogers, who have written several books on customer relationship strategies and are still quite active in the business. It encountered hard times in the wake of the dot com bust, and sold the US portion of its business to Carlson in 2003, but in 2008 it was taken private again. The European business thrived during the five years of Carlson's ownership, and today management is trying to build up the US business once again. What I most like about PRG is that everyone shares a sense of mission - a purpose, to help our clients become more customer-centric, more service oriented.

    Cons

    We are often operating on a shoe-string budget, even today, because of the poor availability of financing partners for our kind of professional services business. So we often have to refrain from investing in very cool ideas or interesting opportunities. We really are bootstrapping ourselves back to financial success, and it is a hard, tough journey.

    Advice to Management

    Pay more attention to individual consultants. Let's celebrate successes more, and provide more recognition to the worker bees who are growing this firm!


  8. A company with too many questions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Peppers & Rogers full-time

    Pros

    (1)Very Good Learning environment (2) Opportunities to grow (3) Good for Consultants only

    Cons

    (1) No respect for back office staff. Most are taken for granted. (2) Work life balance is zero. (3) Too much expected from an employee but the payout is horrible

    Advice to Management

    Management needs to realize that Back office staff are also an integral part of the organization and should be compensate and appreciate them too.


  9. Senior Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dubai (United Arab Emirates)
    Current Employee - Anonymous Employee in Dubai (United Arab Emirates)
    Recommends
    Neutral Outlook

    Pros

    Good ambiance, challenging project, high knowledge curve, diversified projects topics, Good IP, structured HR

    Cons

    Limited vertical market offerings and thought leadership

    Advice to Management

    Enhance collaboration with other group business unit


  10. Consultant at PRG

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant
    Current Employee - Consultant
    Recommends
    Approves of CEO

    Pros

    Proper process and fairness in performance evaluations of consultants Open door policy for all levels of management Flexibility in ensuring work-life balance

    Cons

    Travel requirements and changing project locations challenge the consultants More communication medium and channels are required Diversity of projects would be better

    Advice to Management

    First focusing on career development of individuals Secondly better and continuous formal communication More clear path definition for consultants and above levels


  11. Helpful (2)

    Peppers & Rogers Group EMEA feedback

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Istanbul (Turkey)
    Former Employee - Anonymous Employee in Istanbul (Turkey)
    Recommends
    Approves of CEO

    Pros

    Growth strategy Talented people Customer-centricity focus - great learning opportunity Entrepreneurial culture

    Cons

    Swim or sink culture - poor on-boarding of new hires Knowledge management - area for improvement Industry expertise - strong in telecomms and banking, need more depth in other verticals Heavy emphasis on analytics, need to also focus on change management and organization development

    Advice to Management

    Management in Istanbul disconnected from client delivery issues - reach out Need to better manage talent - consultants viewed as "resources", pay attention to individual needs Build the brand



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