Peppers & Rogers Reviews

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3.4
8 Reviews
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Don Peppers
5 Ratings

Employee Reviews

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  1. Peppers and Rogers Group is a good company.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Peppers & Rogers

    Pros

    EMEA offices are agile and do not have the inertia that many companies are suffering. Peppers and Rogers Group employees are very good at their area and the company has a great talent pool.

    Cons

    Due to the lack of corporate structure, long term objectives and the vision that are reflected to the employees are not consistent all the time.

    Advice to ManagementAdvice

    I think management should get back to core values and continue the thought leadership.

  2. 1 person found this helpful

    Good Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Peppers & Rogers full-time (more than 3 years)

    Pros

    Challenging Work, Good clients, growing team, great teamwork Learning opportunities and able to be on the front line of the Customer experience journey

    Cons

    Poor work Life balance; Lots of travel and long days. Similar to the life of a consultant. Concern about moving to Teletech polcies and benefits. If that happens, will change the culture.

    Advice to ManagementAdvice

    Keep the benefits or you risk losing people

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. No focus after acquisition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Peppers & Rogers

    Pros

    I would not be able to explain. Senior leadership was good but was let go.

    Cons

    Note that this company has significant presence in Middle east, which they may not highlight for US hires. It may require US hires to travel to the countries in Middle East, Latin America, Turkey etc. If travel is not for you Don't go to this place.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. Post-acquisition confusion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Stamford, CT
    Former Employee - Anonymous Employee in Stamford, CT

    I worked at Peppers & Rogers full-time (more than a year)

    Pros

    Excellent legacy, founding principles and methodologies. Former leadership with Don Peppers & Martha Rogers was inspiring

    Cons

    Since acquisition by TeleTech, the firm has lost its strategic focus

    Advice to ManagementAdvice

    Get back to core values and purpose

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. I learned the ropes of management consulting, business development, and journalism in a family-like environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Anonymous Intern in Stamford, CT
    Current Intern - Anonymous Intern in Stamford, CT

    I have been working at Peppers & Rogers as an intern (more than a year)

    Pros

    The people who work here are very friendly and passionate about their jobs. They truly work as a team and try to provide interns with work that will advance their knowledge of the field. Interns don't just do busy work and watch other employees work; they expect you to jump right in and hold you to the same standards as anyone else.

    Cons

    It is very difficult to advance at this company because they are already so efficient with their limited number of staff.

    Recommends
    Positive Outlook
    Approves of CEO
  7. A company on a mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Norwalk, CT
    Current Employee - Anonymous Employee in Norwalk, CT

    I have been working at Peppers & Rogers

    Pros

    This management consulting company was founded by Don Peppers & Martha Rogers, who have written several books on customer relationship strategies and are still quite active in the business. It encountered hard times in the wake of the dot com bust, and sold the US portion of its business to Carlson in 2003, but in 2008 it was taken private again. The European business thrived during the five years of Carlson's ownership, and today management is trying to build up the US business once again.

    What I most like about PRG is that everyone shares a sense of mission - a purpose, to help our clients become more customer-centric, more service oriented.

    Cons

    We are often operating on a shoe-string budget, even today, because of the poor availability of financing partners for our kind of professional services business. So we often have to refrain from investing in very cool ideas or interesting opportunities. We really are bootstrapping ourselves back to financial success, and it is a hard, tough journey.

    Advice to ManagementAdvice

    Pay more attention to individual consultants. Let's celebrate successes more, and provide more recognition to the worker bees who are growing this firm!

    Recommends
    Approves of CEO
  8. Consultant at PRG

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Consultant
    Current Employee - Consultant

    I have been working at Peppers & Rogers

    Pros

    Proper process and fairness in performance evaluations of consultants
    Open door policy for all levels of management
    Flexibility in ensuring work-life balance

    Cons

    Travel requirements and changing project locations challenge the consultants
    More communication medium and channels are required
    Diversity of projects would be better

    Advice to ManagementAdvice

    First focusing on career development of individuals
    Secondly better and continuous formal communication
    More clear path definition for consultants and above levels

    Recommends
    Approves of CEO
  9. 2 people found this helpful

    Peppers & Rogers Group EMEA feedback

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Istanbul (Turkey)
    Former Employee - Anonymous Employee in Istanbul (Turkey)

    I worked at Peppers & Rogers

    Pros

    Growth strategy
    Talented people
    Customer-centricity focus - great learning opportunity
    Entrepreneurial culture

    Cons

    Swim or sink culture - poor on-boarding of new hires
    Knowledge management - area for improvement
    Industry expertise - strong in telecomms and banking, need more depth in other verticals
    Heavy emphasis on analytics, need to also focus on change management and organization development

    Advice to ManagementAdvice

    Management in Istanbul disconnected from client delivery issues - reach out
    Need to better manage talent - consultants viewed as "resources", pay attention to individual needs
    Build the brand

    Recommends
    Approves of CEO

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