Perceptis

  www.perceptis.com
  www.perceptis.com

Perceptis Reviews

Updated September 30, 2014
Updated September 30, 2014
17 Reviews
3.0
17 Reviews
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Trevor Allen
3 Ratings

Employee Reviews

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  1.  

    Meh...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Perceptis

    Pros

    Flexible scheduling
    Free insurance
    Great environment
    PTO

    Cons

    No room for advancement, managers showed favoritism. When on Cenage team you can't take weekends off, which sucked if you have plans.

    Advice to ManagementAdvice

    Look at the people that work hard and give THEM a chance, not your buddy.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Started awesome, went downhill when bottom line became the ONLY goal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Perceptis full-time

    Pros

    Was great when they allowed agents to work from home and the focus was on world class customer service.

    Cons

    During busy times, back to school, agents do not get sufficient breaks and are pushed to work too many hours. There is only a focus on answering the phone in a short time. Details like good customer service and actually solving the customer's problem are not valued or rewarded.

    Advice to ManagementAdvice

    Get back to Customer Service focus

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Great company - now owned by Blackboard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Perceptis full-time

    Pros

    The ability to make a difference in people's lives

    Cons

    It was just purchased by Blackboard

    Advice to ManagementAdvice

    Keep the good of Perceptis and build on the culture.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    High expectations, Low Delivery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Perceptis full-time (more than an year)

    Pros

    Flexible hours, ability to work remotely, good co-workers, others had a passion for assisting clients, ability to scale up or down quickly

    Cons

    Lots of discussion about company values, little actual practice of those values. Management not above cutting operational staff when sales teams fails to meet goals (no incoming sales for a calendar year!) No career path

    Advice to ManagementAdvice

    Company sold to competitor, and none of the management survived the merger. Nothing much to say past that...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    A company that has room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Escalation Consultant in Phoenix, AZ
    Current Employee - Escalation Consultant in Phoenix, AZ

    I have been working at Perceptis part-time (more than an year)

    Pros

    An unskilled labor job that pays about $10, much better than flipping burgers, perfect for students. People are friendly and always there to help you. Many different departments to work in from sales, cold calls, financial aid or technical support. Flexible scheduling as most departments offer support to clients 24/7.

    Cons

    The pay reflects the work environment, not extremely professional, but just enough to impress the clients. While there are many departments, they choose which one they feel you are a best fit for, and if you are not a good fit, your fired. Being an unskilled labor force they can afford to let people go left and right as there will always be interested applicants. The thing about 24/7 call centers is that if your not busy, they send you home with VTO ('Volunteered' Time Off).

    Advice to ManagementAdvice

    Workforce Management is mess. It needs to be restructured in order to better represent its services to the employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Ahhh its work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Eoc in Greenville, SC
    Former Employee - Eoc in Greenville, SC

    I worked at Perceptis full-time (less than an year)

    Pros

    Its a very ease job
    The co-workers are very nice
    Nothing else to really say.

    Cons

    The customers can be special but not in a good way.
    Non- steady work
    May get released / fired at any time.
    Poor overall pay.
    Failed to give me my raise and heath benefits after being there 3 months.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great People, great idea for outsourcing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Perceptis

    Pros

    Good people who care about servicing the customer.

    Cons

    Small organization with typical small business challenges.

    Advice to ManagementAdvice

    If you treat your customers and employees the right way things will take care of themselves.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Greenville, SC
    Current Employee - Anonymous Employee in Greenville, SC

    I have been working at Perceptis full-time (more than an year)

    Pros

    Managers care about you as a person, not headcount. HR is there for the employees not just the company, and work environment is exciting. Free medical benefits for FT employees, bonus potential and advancement opportunities, accountability for emplkoyee attendance

    Cons

    Training is spotty, but improving. You will be written up even if you are a minute late. needs more schedule flexibility.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Company should invest in full-time permanent employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk - Tier I in South Phoenix, AZ
    Former Employee - Help Desk - Tier I in South Phoenix, AZ

    I worked at Perceptis as an intern (less than an year)

    Pros

    Initial training was adequate. Felt job had potential at this time.

    Cons

    Not enough training of help desk tier 1 employees to provide adequate assistance to clients.

    Advice to ManagementAdvice

    Spend more time training employees to provide better service to clients. Invest in full-time permanent employees instead of seasonal employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    ESC Helpdesk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ESC Analyst I in Tempe, AZ
    Former Employee - ESC Analyst I in Tempe, AZ

    I worked at Perceptis part-time (more than an year)

    Pros

    After being there for a while you will feel a little comfortable with the job. The job is so what relax and they understand if your at school so they are very flexible.

    Cons

    Company provided no training at all to the employees. Lots of movement in management, I had about 5 different managers in the year I was there. Everything I learn from the job was on the go

    Advice to ManagementAdvice

    Train employees better

    Doesn't Recommend
    Positive Outlook

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