Glassdoor is your free inside look at PerfectServe reviews and ratings — including employee satisfaction and approval rating for PerfectServe CEO Terrell “Terry” Edwards. All 5 reviews posted anonymously by PerfectServe employees.
100% of the CEO
Terrell “Terry” Edwards
Current Employee – been working at PerfectServe full-time for less than a year
Pros – There is a lot of room for movement within the company, especially while it is growing so quickly. Managers make you feel valued and treat you with a high level of respect. Really great people to work with.
Cons – Almost everyone, except for the people who have been with the company for a long time, have to work one weekend day. Also, management has a tendency to make promises about time frames and expectations that they do not have a strong history of keeping
Advice to Senior Management – None.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-03-02 20:45 PST
Current Employee – been working at PerfectServe full-time for more than a year
Pros – The opportunities for growth are incredible. As the company grows, there are always going to be opportunities for advancement for the people that apply themselves and prove that they have what it takes to be successful and help propel the company forward.
Cons – Keeping up with changes within the company. This is especially true when dealing with a company that is growing like crazy, but to constantly provide changes to the system without keeping people fully informed with a negative.
Advice to Senior Management – Always remember to listen to your employees. They are the life of the company, and while I feel like you do a good job at listening, offering them to join "expert panels" in the company would provide additional valuable insight.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-02-07 05:57 PST
Former Employee – worked at PerfectServe part-time for less than a year
Pros – I wasn't originally going to write a review, but after I saw the ratings that were already on here, I needed to set the record straight.
First of all, "getting along" and "sucking up" are two different things. Employees who are good at getting along are promoted because the upper level positions are filled with calls from people that you have to... wait for it... SUCK UP TO. In other words, if you are "qualified", but don't handle people well, then no, you probably won't get promoted because dealing with people is THE MOST IMPORTANT part of the higher levels of the job. If they don't handle the situations well, they lose clients.
Second, hard times fell in the economy, and I'm sure that there was a time things looked bleak. But to say a company isn't good because you got laid off? Sure, that sucks, but it happens. All the time. But right now things are looking up for the company. There ARE opportunities to climb the corporate ladder, if you are personable and "qualified". And even though the entry level positions are kind of menial and repetitive, they are the most necessary part - the part of the company that does what Perfect Serve was created to do.
All in all, I'm glad of the time I spent at Perfect Serve. I left on no hard terms, I just "got an offer I couldn't refuse". If that offer hadn't come through, I would still be there. The management is solid, the other employees are very friendly, and I don't think anyone but a begrudged, disgruntled employee would ever rate this company 1 or 2 stars.
Cons – The entry level position is pretty repetitive. But as I said, it's also the part that makes the company go. This is also a very personable position, so you have to connect with people, or at least be polite even when you're getting chewed out for something that wasn't your fault, but in the end, that's really just a fact of life in any job.
Advice to Senior Management – Two words... Prank Thursday.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-02-07 06:18 PST
2 people found this helpful
Former Employee – worked at PerfectServe
Pros – Good job for post graduate student living with folks during economic hard times.
Cons – Politics and bait and switch. Was told I was a good employee with bright future with company, after holiday season about 10 people and I were laid off.
Advice to Senior Management – N/A
No, I would not recommend this company to a friend
2012-04-19 07:47 PDT
1 person found this helpful
Former Employee – worked at PerfectServe
Pros – It's a growing company so there is room for upward mobility. They also have a unique product that's challenging and fun to learn.
Cons – Moving up is dependent upon who you kiss up to. I witnessed competent performers that were left behind for less capable people based on how they interacted with management. They also promote people who have little to no experience in management.
Advice to Senior Management – Pay closer attention to the people that are running your company. Not only are you forcing out talented people, those that stay get stuck in menial support roles for far too long. You can't keep good competent employees in the same entry level role for two or three years and expect them to excel.
No, I would not recommend this company to a friend
2011-12-01 17:34 PST
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