Performance Bike Shop

www.performancebike.com
Unclaimed Profile
Add Review

Performance Bike Shop Reviews

Updated March 6, 2015
78 reviews filtered by
  • Any Location
  • Any Job Title
2.5
78 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Performance Bike Shop CEO David Pruitt
David Pruitt
32 Ratings

Pros
  • Excellent employee discount but the pay is so low you will be hard pressed to take advantage of it (in 7 reviews)

  • Good discounts on both hard and soft goods including clearance items (in 4 reviews)

Cons
  • Varying hours, low pay, minimum wage increases, high turn over (in 8 reviews)

  • Clueless district managers constantly obsessing/whining about profit and "conversions rates" to maximize (in 8 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Mountain View, CA
    Former Employee - Sales Associate in Mountain View, CA

    I worked at Performance Bike Shop part-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Fun people to work with

    Cons

    There was no quality upper management
    Pay was very low with no commission

    Advice to Management

    Hire some people who actually like bikes

  2. Helpful (3)

    Shrinking industry, lack of vision, likely going to be sold soon.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chapel Hill, NC
    Former Employee - Anonymous Employee in Chapel Hill, NC

    I worked at Performance Bike Shop full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great work-life balance. Great lower-management and co-workers. MTB trails and good road-riding nearby. Lunch-rides are frequent, as are opportunities for yoga and weight-lifting/stretching.

    Cons

    CEO is former CFO and lacks forward vision beyond fiscal prudence. The only real push we have to be a stronger company was to train retail associates better and to implement new POS systems in stores. Lower management is held to short-term vision and results, which can hamper positive long-term growth. Merchant group is given sales $ and margin % plans that are unreasonable on a regular basis and middle management doesn't push-back, rather relying on offering excuses to upper management when plans are achieved. People aren't fired over this, but the culture should allow for middle-management to ask for reasonable, achievable plans; for some reason this doesn't exist. Company recently (late 2015) went through 'reorganization' that had each department trimming their payroll by double-digit %, regardless of productivity of those in the department. Great people were lost, and it seems most managers failed to ask what services/reports/knowledge we'd lose by doing so; many in management were astonished to find that some reports were no longer produced, systems experts were now gone, and certain tasks were not handed-off to anyone else. It left many with a poor opinion of management, and many wondered how such a 'reorganization' could be handled so poorly. To no surprise, people were hired-back when departments began to complain of being short-staffed, but those that came back were contract-based or part-time. It is a belief held by myself and others that the owners, Northcastle Investments, are taking action to make Performance look good on paper so they can sell (purchased in 2008, and economy hasn't been kind to cycling market ever since). The company is closing a few stores this year, as they did last year, so it seems the 'fat' is being trimmed and the company is going into a 'no-growth' mode. They don't hold investment positions this long typically, so it's a reasonable belief to hold. Also, building is in need of renovation, but not holding my breath on that. Health insurance is expensive (company self-insures with United Health Care).

    Advice to Management

    Allow middle-management to ask for plans that are achievable, sales $ and % can't both continue to rise in an industry that is down 10+% year after year. Use the obvious low-morale result, and feedback provided if another 'reorganization' occurs; it could have been done much more effectively and the 'brain-drain' that followed (myself included in that drain!) might not have been so significant.

  3. Helpful (1)

    Pros and Cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Performance Bike Shop

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    If placed in a decent store, it'll be a good work environment. You get to basically talk to people about your hobby all day. If you have a good set of managers and co-workers, work can be fun.

    Cons

    Constantly harps on conversion rates which is annoying because people always go in and out of the store to test ride bikes! Daily sales goals are pushed but when you make minimum wage it's hard to find the motivation. Trying to get a raise is like pulling teeth. They pay you the bare minimum and make you take on a lot of responsibility just to get a one dollar raise.

    Advice to Management

    Pay your good workers well or they will leave. Retail always has a high turnover rate but it's always unfortunate when the good ones leave because of a lack of incentives to stay and mismanagement.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good people, great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Philadelphia, PA
    Former Employee - Operations Manager in Philadelphia, PA

    I worked at Performance Bike Shop full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The benefits and work atmosphere was great and there was plenty of room for advancement.

    Cons

    There is a strong focus on metrics and meeting the bottom line. The corporate model makes it hard to compete with local shops.

    Advice to Management

    Consider the individual nature of each store to determine product and service offerings.

  6. Helpful (1)

    Retail establishment that happens to sell bicycles.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at Performance Bike Shop full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Discounts, Flexible schedule. Ability to learn from knowledge customers and employees.

    Cons

    Cronyism, Sales over Service, poor communication, terrible computer systems, opportunities for advancement, employee appreciation, no commission, unrealistic sales goals, district management, competitiveness between stores, unprofessional and unethical managers.

    If you are looking to get into the cycling industry please use Performance Bicycle as a stepping-stone to learn sales and customer service. Take advantage of the great discounts.

    Advice to Management

    Invest more into employee development. Stop having sales revolving constantly. Don't reward employees who are unethical and unprofessional.

  7. And still the same company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Former Manager in Philadelphia, PA
    Former Employee - Former Manager in Philadelphia, PA

    I worked at Performance Bike Shop full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Amazing that most of the pros revolve around working with great people or working around a product you like.

    Cons

    CEO and all upper managment have no clue what they are doing.

    Advice to Management

    If restructuring didnt work it might be time change your upper managment. Start with your CEO then move to your DM'S. Most of your DM'S need to be retrained on what it takes to be leaders. Might also have them trained on bicycle basics. You had some very experienced managers in place that would've made great leaders but you lost many of them due to lack of advancement on your part. Cant keep a person motivated without a vision for a future. Performance offers a job not a career. Closing more stores this year will again prevent possible advancement within the company. Congratulations of another great year. Keep up the great work. Conversion must be really helping analyze business.

  8. Helpful (1)

    Been in management for 4 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Performance Bike Shop

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice to be around something you truly enjoy

    Cons

    Company use of payroll can be hard at times.

    Advice to Management

    Stop spending so much money on sale sets!!!

  9. Corporate, nationwide bike store with district-based management, not your mom-and-pop store.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Chandler, AZ
    Former Employee - Operations Manager in Chandler, AZ

    I worked at Performance Bike Shop full-time (more than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Typical corporate benefits, vast network of stores allows easy relocation. Customer service is excellent, wide range of product.

    Cons

    Many bike stores are niche, and have a much more intimate relationship with the companies of the product they sell, and the companies like them in turn. Unfortunately, with this type of company, as with many retailers, you get high turn around of employees,meaning low quality training and lower starting pay.

    Advice to Management

    Management is actually well-supported and defined and Perfco. The stores can be vastly different based on the district manager and store manager, I have had excellent experience with both stores I worked for. Its hard to train the employees, but it is what trally makes a store great.

  10. All about the numbers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Cary, NC
    Current Employee - Sales Associate in Cary, NC

    I have been working at Performance Bike Shop part-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some cool coworkers, nice discounts, and you get to talk about bikes all day.

    Cons

    All that matters to the managers are things like conversion rates and making the daily quota.

  11. Professional Management But Unprofessional Associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Springfield, VA
    Former Employee - Sales Associate in Springfield, VA

    I worked at Performance Bike Shop part-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy to get more hours, most of management was friendly and wants you to suceed, was able to learn about bike repair in spare time

    Cons

    other staff didn't show up to scheduled work and I had to cover, no real room for advancement unless you want to be full time, performance was assessed by items per transaction and if someone wanted to buy just 1 item such as a tire tube managment stopped working the register to keep their numbers up and lower yours

    Advice to Management

    IPTs really?

Work at Performance Bike Shop? Share Your Experiences

Performance Bike Shop

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.