Performance Bike Shop

  www.performancebike.com
  www.performancebike.com

Performance Bike Shop Reviews

Updated November 18, 2014
Updated November 18, 2014
74 Reviews
2.5
74 Reviews
Rating Trends

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Performance Bike Shop CEO David Pruitt
David Pruitt
29 Ratings

Review Highlights

Pros
  • Excellent employee discount but the pay is so low you will be hard pressed to take advantage of it (in 7 reviews)

  • Good discounts on both hard and soft goods including clearance items (in 4 reviews)


Cons
  • Varying hours, low pay, minimum wage increases, high turn over (in 8 reviews)

  • Clueless district managers constantly obsessing/whining about profit and "conversions rates" to maximize (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    All about the numbers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Cary, NC
    Current Employee - Sales Associate in Cary, NC

    I have been working at Performance Bike Shop part-time (less than an year)

    Pros

    Some cool coworkers, nice discounts, and you get to talk about bikes all day.

    Cons

    All that matters to the managers are things like conversion rates and making the daily quota.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Professional Management But Unprofessional Associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Springfield, VA
    Former Employee - Sales Associate in Springfield, VA

    I worked at Performance Bike Shop part-time (more than an year)

    Pros

    Easy to get more hours, most of management was friendly and wants you to suceed, was able to learn about bike repair in spare time

    Cons

    other staff didn't show up to scheduled work and I had to cover, no real room for advancement unless you want to be full time, performance was assessed by items per transaction and if someone wanted to buy just 1 item such as a tire tube managment stopped working the register to keep their numbers up and lower yours

    Advice to ManagementAdvice

    IPTs really?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Warehouse-worker

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Performance Bike Shop

    Pros

    There's usually always something to be done, plus you get an hour lunch break.

    Cons

    No benefits and can be hard manual labor at times.

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  5.  

    Fun employees, tough, short-sided corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Performance Bike Shop full-time (more than 5 years)

    Pros

    Great industry discounts, great people to work with, benefits are okay (they recently changed health care providers), 401k match, they have good career advancement up-to Store Manager if you are wiling to work at a different location and work hard (Don't expect to go above that unless you are a Man)

    Cons

    Tough to gain momentum if you are a female, very high demands on managers, usually short-staffed, corporate consistently requires payroll cuts that hinder sales when busy, corporate has very high metric goals that are near impossible to obtain

    Advice to ManagementAdvice

    Make sure your District Managers don't call female Store Managers "Sugar Mama's" - it is inappropriate and so wrong. Equal opportunity for females - don't tell someone they will be interviewed for a position when you know for sure you have already picked a candidate and never followed-up with the interview that you promised.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    hostile work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - For Fear of Retribution I'll Leave This Blank in Dallas, TX
    Current Employee - For Fear of Retribution I'll Leave This Blank in Dallas, TX

    I have been working at Performance Bike Shop full-time (more than 3 years)

    Pros

    you get to work with and on bikes. you have some good customers that you can have good conversations with and educate them.

    Cons

    The metrics that they grade store performance on are in direct contradiction to the way the store is run. for example, they count every customer that walks in the door, but one of our core selling strategies is to get customers on bike test rides outside. so you get 3 customers that test ride 4 carbon bikes to make sure they're getting the right bike and there goes that and you get an angry call from the DM. DMs are unsupportive and the so called open door policy is a joke. if you express any concerns, rather than take them seriously, you will be chastised and told that you are a bad employee that just isn't working hard enough. They also run stores at below minimum staffing and then get angry when the store isn't run how they would like. go look at any other bike shop in the areas that there is a performance, they are all staffed by at least double... and they all are more successful.

    the pay is terrible, the upper management is terrible, it's a company that has lost itself and fallen prey to a consulting firm that shoves numbers up their you know what's and tells them they understand the business.

    Advice to ManagementAdvice

    if you keep running like this, you're hurting your own profit margins and customer base. I've already seen loyal customers of years stop coming and go elsewhere because of how you guys are trying to run things. those reviews coming in telling you that the stores are understaffed? listen to them. you need to be in the stores more too. and I don't mean come for a visit and sit in the back, I mean you guys should all try working in the stores for just two weeks and actually listen to your employees instead of treating us like ignorant garbage.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Better than no job, but not much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chapel Hill, NC
    Current Employee - Anonymous Employee in Chapel Hill, NC

    I have been working at Performance Bike Shop full-time (more than an year)

    Pros

    A good deal of camraderie & collaboration within individual departments. Good group of active people to work with if you're interested in cycling.

    Cons

    Really bleak work environment with plenty of layoffs, pay cuts and subpar benefits. Also, the management of the company is anti-progress, really old-fashioned in their approaches.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    An incredibly challenging and rewarding employment experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Materials in Chapel Hill, NC
    Current Employee - Director of Materials in Chapel Hill, NC

    I have been working at Performance Bike Shop full-time (more than 3 years)

    Pros

    Fast paced, high growth, open minded, market leader, beautiful corporate facilities, excellent salary and compensation packages.

    Cons

    Challenges with working with family members of the founder. Entitlement issues by blood. Sometimes difficult to avoid the obstacles inherent in those circumstances.

    Advice to ManagementAdvice

    No issue with compensation or benefits. Give more latitude to seasoned executives to meet or achieve their goals without interference. Keep pace with the industry trends in all components of SCM.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great People mediocre products

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Paoli, PA
    Former Employee - Sales Associate in Paoli, PA

    I worked at Performance Bike Shop full-time (less than an year)

    Pros

    inexpensive, the walmart of bike shops

    Cons

    corporate atmosphere, no control over products being sold, average quality throughout store

    Advice to ManagementAdvice

    keep it fun!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Former manager of a retail store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Performance Bike Shop full-time (more than 3 years)

    Pros

    You will be around bicycles all day and get to work with many interesting people. I have made some great friends here from both coworkers and customers alike. The pay is low, but full-time employees get excellent and inexpensive benefits, which helps with the low pay.

    Cons

    The company is a meat grinder. Turnover for managers is quite high and problematic hourly employees are frequently impossible to correct due to their backwards disciplinary system. Despite management's claims of having a new agey non-disciplinary style, you will be chastised for the most arbitrary nonsense out there. I met every major goal set before me (and so did my staff) and still all I ever got were complaints. There is also a severe lack of understanding that cycling is a seasonal weather-dependent sport.

    Advice to ManagementAdvice

    Change the day to day sales goal system - In a business where a passing thunderstorm can turn an all hands on deck busy day into being completely devoid of customers, these serve no useful purpose. Track the stores by their weekly or monthly sales instead. Your store management crews are on the same team as you, don't treat us like we're enemies. Finally, stick to your core values.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    It's OK when you work there and love bikes!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bike Builder/Sales Associate in Baltimore, MD
    Current Employee - Bike Builder/Sales Associate in Baltimore, MD

    I have been working at Performance Bike Shop part-time (more than an year)

    Pros

    Discount Discount Discount, trust me the perf brand is just as good if you're commuting by bike. Cheap tires!!! 3piontfive is awesome!! If you don't take advantage of that I have winter stuff for a good time when its cold . Do your training and work a day a week to buy good stuff. BUY EVERYTHING CHEAP AND USE THE COMMUTER CARD.

    Cons

    Pay is bad but it's retail so......They will kick you to the the curb as soon as Sept 2nd gets here .cut hours BIG TIME!!!!!!!. ...... keep in touch and you can keep a flowing a discount.

    Advice to ManagementAdvice

    Store management are just following orders. Corporate: go ride a bike and get out there! Oh wait you,re all numbers . I love working there but stop being the Walmart of bikes. Walmart sell S#!* .We are suppose to be a bike shop. Lets keep our standards and quality something reliable.

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