Performance Bike Shop

  www.performancebike.com
  www.performancebike.com

Performance Bike Shop Reviews

Updated October 18, 2014
Updated October 18, 2014
70 Reviews
2.5
70 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Performance Bike Shop CEO David Pruitt
David Pruitt
29 Ratings

Review Highlights

Pros
  • Excellent employee discount but the pay is so low you will be hard pressed to take advantage of it (in 7 reviews)

  • Good discounts on both hard and soft goods including clearance items (in 4 reviews)


Cons
  • Varying hours, low pay, minimum wage increases, high turn over (in 8 reviews)

  • Clueless district managers constantly obsessing/whining about profit and "conversions rates" to maximize (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Sale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Tucson, AZ
    Former Employee - Sales in Tucson, AZ

    I worked at Performance Bike Shop part-time (more than an year)

    Pros

    Good discounts, interesting employees, ride to work perks, chances for work events and parties

    Cons

    Varying hours, low pay, minimum wage increases, high turn over

    Advice to ManagementAdvice

    Better training would equal more sales

  2.  

    Good experience at PBS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chapel Hill, NC
    Former Employee - Anonymous Employee in Chapel Hill, NC

    I worked at Performance Bike Shop full-time (more than 10 years)

    Pros

    Fun coworkers, many of whom are avid cyclists.
    Good way to get started in the bicycle industry.
    Access to industry discounts from many cycling and sporting goods companies.
    Decent benefits.

    Cons

    Benefits are only decent--not an industry leader in this regard.
    With so much turnover and various marketing plans and strategies over the years, it sometimes felt like a rudderless ship.

    Advice to ManagementAdvice

    At the time of my departure, it seemed company culture, values and the mission--at least on paper--were headed in the right direction. But execution is key, and has always been a challenge in the past.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Consider working somewhere else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in San Diego, CA
    Former Employee - Sales Manager in San Diego, CA

    I worked at Performance Bike Shop full-time (more than an year)

    Pros

    Well, my co-workers were nice people, and most of the customers too. Can at times be a relaxed, enjoyable workplace.

    Cons

    Constant pressure to exceed last years sales numbers, constant negative feedback from District Managers. Don't expect to get any positive feedback. Corporate is only concerned about the bottom line, at the expense of the employees. I worked at a very busy store, and they ran it on a skeleton crew, there was often no time to assist customers properly and get done the required busywork. As other reviews stated, there are many tedious and menial tasks you are required to do on a daily basis.

    Advice to ManagementAdvice

    Perhaps read your own employee handbook which talks about how valuable your employees are to the company, and start acting like they actually ARE. Consider giving employees some real incentive to continually increase sales (other than the attitude of "you get to keep your job").

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Great place to get your foot in the door.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at Performance Bike Shop full-time (more than 3 years)

    Pros

    Full time benefits that are not always available at other shops.

    Cons

    Corporate structure. Low pay for what is expected.

    Advice to ManagementAdvice

    Pay more for quality employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chapel Hill, NC
    Former Employee - Anonymous Employee in Chapel Hill, NC

    I worked at Performance Bike Shop full-time (more than 3 years)

    Pros

    Great Discounts on products
    Family Atmosphere
    Worklife Balance

    Cons

    Lack of Career Development
    Very little opportunity to advance within company

    Recommends
    Positive Outlook
  7.  

    Could have been better... :/

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bike Builder/Sales Associate in Bloomfield Township, MI
    Former Employee - Bike Builder/Sales Associate in Bloomfield Township, MI

    I worked at Performance Bike Shop part-time (less than an year)

    Pros

    Good co-workers, fun to sell and talk to other people who are as passionate about your sport as you are.

    Cons

    The manager At the Location I worked at was awful. She referenced that "We are a bike shop , but we are also a corporation. We have policies and procedure we need to follow but like the big box places. Yes we sell bikes, but we are NOT a mom and pop shop." However the only time this applied was when we were getting a visit from the DM. between visits, it was Take what you want during the week ... just remember to pay for it at the end of the week, this is so we can keep up our awesome UPT(other places its called stealing). She fired two employees while I worked there because they had other jobs and couldn't come in to help when she made coverage mistakes on the schedule calling them " not dedicated". She would bring her TWO razor back dogs into the store when she didn't have a dogsitter, they would run loose in the store with customers and pee and poop on the floor. Also, she would either leave early, OR use the companies computer to work at her other job having to do with medical billing???

    Advice to ManagementAdvice

    To the DM, DO NOT SCHEDULE YOUR VISITS.... unannounced would benefit this company better. As a Company overall its probably a good place to be, just not the location I was at. Hoping it will be better.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great fun staff to work with - knowledgeable of products

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Mayfield Heights, Cuyahoga, OH
    Former Employee - Retail Sales Associate in Mayfield Heights, Cuyahoga, OH

    I worked at Performance Bike Shop part-time (more than 3 years)

    Pros

    not commision-based, knowledgeable staff and customers

    Cons

    no input on scheduling, late hours

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    OK, good, neutral, fun employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Tucson, AZ
    Former Employee - Sales Associate in Tucson, AZ

    I worked at Performance Bike Shop part-time (more than an year)

    Pros

    Good Discount, nice bikes, industry discounts

    Cons

    Matrix driven, low level of entitlements

    Advice to ManagementAdvice

    Focus on customers

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Not too bad, easy job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Denver, CO
    Current Employee - Operations Manager in Denver, CO

    I have been working at Performance Bike Shop full-time (more than 3 years)

    Pros

    Good people to work with, easy job, access to products I wouldn't be able to afford otherwise, get to play with bikes all day, talk to people who also enjoy bikes and cycling.

    Vacation and sick pay, access to healthcare benefits, decent 401k plan. As a manager I am guaranteed 35+ hours/week even in our slowest months, so reliable pay.

    Flexible schedule.

    Cons

    No room for upwards movement. Management positions in the stores rarely open and there's no way to move from the stores to corporate. DMs hold their positions for decades sometimes.

    Pay isn't great. It's enough for me to live on, but I'm living paycheck to paycheck as a manager.

    No incentive for performance. At best, if you've got a really god store manager or DM, you'll get a pat on the back for good numbers/customer interactions.

    Very little engagement in the actual cycling community. We support very few community events and it comes down to payroll. Every year in January/February corporate talks big about a new, increased community payroll and then when it comes time to put their money where their mouth was, they bail. Can't send two people to do neutral support, costs too much; no payroll. It's really about how good management is, but a lot of times it seems like corporate's mantra is "increase sales and cut payroll." Those seem counterproductive to me, but, hey, I'm not our corporate accountants.

    Ancient POS system, it's so tedious to use, and considering there are something like 120 stores there is pathetically little interconnectivity. It's very difficult to find information if the customer has not shopped in your specific store. I've heard they're joining the 21st century this upcoming March, but I'm not sure how much is true.

    Advice to ManagementAdvice

    Let the store managers run the stores with less corporate oversight. Give stores a longer leash for community outreach.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great job to get started in the cycling industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Colorado Springs, CO
    Former Employee - Sales Associate in Colorado Springs, CO

    I worked at Performance Bike Shop full-time (more than an year)

    Pros

    Room for growth
    Great employee discount
    Can work with your schedule

    Cons

    Hours get cut in the winter
    Low pay for starting positions

    Advice to ManagementAdvice

    Stop running so many sales, seems to flooding customers with too many things to look at

    Recommends
    Neutral Outlook
    Approves of CEO

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