Performance Bike Shop Reviews

Updated July 28, 2015
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94 Employee Reviews

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  1. Helpful (3)

    Sales Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Chapel Hill, NC
    Current Employee - Manager in Chapel Hill, NC

    I have been working at Performance Bike Shop full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great experience. Love working with the public and customer service

    Cons

    Not a great place for the employees. Low salary. Not advancement. Definitely great training to advance your career?


  2. Helpful (1)

    Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Salesperson in Atlanta, GA
    Former Employee - Salesperson in Atlanta, GA

    I worked at Performance Bike Shop part-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Discounts on parts (especially on Performance brand), somewhat flexible schedule depending on your manager, not much else to be honest

    Cons

    Work you hard during your hours, corporate tends to under staff the stores making large amounts of responsibility for associates, bad pay, customers aren't that great either

    Advice to Management

    Communicate with employees.


  3. Helpful (2)

    Great if you love biking but don't expect much support for employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chapel Hill, NC
    Current Employee - Anonymous Employee in Chapel Hill, NC

    I have been working at Performance Bike Shop full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Cycling focused, flexibility, great co-workers below upper management level, employee discounts, way casual dress, somewhat unstructured depending where you work

    Cons

    Money focused, nearly non-existent HR support, upper management not passionate about cycling, no communication about what's going on in the company

    Advice to Management

    Focus on doing the right thing by customers and employees and the rewards will come. The heart of the business isn't at the top!


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  5. Helpful (1)

    No respect for workers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Performance Bike Shop full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    fun environment, casual dress, good discounts, incredibly rewarding to put someone on a bike that is a good fit for them and see them get into a hobby that has been incredibly rewarding for me.

    Cons

    Middle and upper management view sales staff as completely disposable. I'm considered part time even though I have been working 38+ hours a week since i started. As a part timer I'm not eligible for any of the full-time benefits outlined in the employee handbook. according to my leadership only people with the word manager in their job title are considered full time. Pay is pretty low. Managers often pressure me to work off the clock in order to avoid going into overtime.

    Advice to Management

    start evaluating part vs full time by hours worked rather than by job title.


  6. Helpful (3)

    Used to be a great company but now really has no direction!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chapel Hill, NC
    Former Employee - Anonymous Employee in Chapel Hill, NC

    I worked at Performance Bike Shop full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    flexible hours, casual attire, great people.

    Cons

    Good performers get little or no direction. Incompetence seems to be rewarded, especially if you are in the good ole boys club! No forward planning for years and definitely not customer friendly or employee friendly. do the even have an HR department that is an employee advocate?

    Advice to Management

    Be honest, be transparent and really tell the truth. Listen to the employees. Less meetings to talk about actions and more execution of what is the right thing. Make it a great customer experience and the sales will come!


  7. Helpful (6)

    Shrinking industry, lack of vision, likely going to be sold soon.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chapel Hill, NC
    Former Employee - Anonymous Employee in Chapel Hill, NC

    I worked at Performance Bike Shop full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great work-life balance. Great lower-management and co-workers. MTB trails and good road-riding nearby. Lunch-rides are frequent, as are opportunities for yoga and weight-lifting/stretching.

    Cons

    CEO is former CFO and lacks forward vision beyond fiscal prudence. The only real push we have to be a stronger company was to train retail associates better and to implement new POS systems in stores. Lower management is held to short-term vision and results, which can hamper positive long-term growth. Merchant group is given sales $ and margin % plans that are unreasonable on a regular basis and middle management doesn't push-back, rather relying on offering excuses to upper management when plans are achieved. People aren't fired over this, but the culture should allow for middle-management to ask for reasonable, achievable plans; for some reason this doesn't exist. Company recently (late 2015) went through 'reorganization' that had each department trimming their payroll by double-digit %, regardless of productivity of those in the department. Great people were lost, and it seems most managers failed to ask what services/reports/knowledge we'd lose by doing so; many in management were astonished to find that some reports were no longer produced, systems experts were now gone, and certain tasks were not handed-off to anyone else. It left many with a poor opinion of management, and many wondered how such a 'reorganization' could be handled so poorly. To no surprise, people were hired-back when departments began to complain of being short-staffed, but those that came back were contract-based or part-time. It is a belief held by myself and others that the owners, Northcastle Investments, are taking action to make Performance look good on paper so they can sell (purchased in 2008, and economy hasn't been kind to cycling market ever since). The company is closing a few stores this year, as they did last year, so it seems the 'fat' is being trimmed and the company is going into a 'no-growth' mode. They don't hold investment positions this long typically, so it's a reasonable belief to hold. Also, building is in need of renovation, but not holding my breath on that. Health insurance is expensive (company self-insures with United Health Care).

    Advice to Management

    Allow middle-management to ask for plans that are achievable, sales $ and % can't both continue to rise in an industry that is down 10+% year after year. Use the obvious low-morale result, and feedback provided if another 'reorganization' occurs; it could have been done much more effectively and the 'brain-drain' that followed (myself included in that drain!) might not have been so significant.


  8. Helpful (3)

    Pros and Cons

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Performance Bike Shop

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    If placed in a decent store, it'll be a good work environment. You get to basically talk to people about your hobby all day. If you have a good set of managers and co-workers, work can be fun.

    Cons

    Constantly harps on conversion rates which is annoying because people always go in and out of the store to test ride bikes! Daily sales goals are pushed but when you make minimum wage it's hard to find the motivation. Trying to get a raise is like pulling teeth. They pay you the bare minimum and make you take on a lot of responsibility just to get a one dollar raise.

    Advice to Management

    Pay your good workers well or they will leave. Retail always has a high turnover rate but it's always unfortunate when the good ones leave because of a lack of incentives to stay and mismanagement.


  9. Helpful (1)

    Sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Mountain View, CA
    Former Employee - Sales Associate in Mountain View, CA

    I worked at Performance Bike Shop part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Fun people to work with

    Cons

    There was no quality upper management Pay was very low with no commission

    Advice to Management

    Hire some people who actually like bikes


  10. Helpful (3)

    Retail establishment that happens to sell bicycles.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at Performance Bike Shop full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Discounts, Flexible schedule. Ability to learn from knowledge customers and employees.

    Cons

    Cronyism, Sales over Service, poor communication, terrible computer systems, opportunities for advancement, employee appreciation, no commission, unrealistic sales goals, district management, competitiveness between stores, unprofessional and unethical managers. If you are looking to get into the cycling industry please use Performance Bicycle as a stepping-stone to learn sales and customer service. Take advantage of the great discounts.

    Advice to Management

    Invest more into employee development. Stop having sales revolving constantly. Don't reward employees who are unethical and unprofessional.


  11. Good people, great benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Philadelphia, PA
    Former Employee - Operations Manager in Philadelphia, PA

    I worked at Performance Bike Shop full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The benefits and work atmosphere was great and there was plenty of room for advancement.

    Cons

    There is a strong focus on metrics and meeting the bottom line. The corporate model makes it hard to compete with local shops.

    Advice to Management

    Consider the individual nature of each store to determine product and service offerings.



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