Performance Bike Shop

  www.performancebike.com
  www.performancebike.com

Performance Bike Shop Reviews

Updated December 17, 2014
Updated December 17, 2014
76 Reviews
2.5
76 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Performance Bike Shop CEO David Pruitt
David Pruitt
30 Ratings

Review Highlights

Pros
  • Excellent employee discount but the pay is so low you will be hard pressed to take advantage of it (in 7 reviews)

  • Good discounts on both hard and soft goods including clearance items (in 4 reviews)


Cons
  • Varying hours, low pay, minimum wage increases, high turn over (in 8 reviews)

  • Clueless district managers constantly obsessing/whining about profit and "conversions rates" to maximize (in 8 reviews)

More Highlights

Employee Reviews

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  1.  

    Former manager of a retail store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Performance Bike Shop full-time (more than 3 years)

    Pros

    You will be around bicycles all day and get to work with many interesting people. I have made some great friends here from both coworkers and customers alike. The pay is low, but full-time employees get excellent and inexpensive benefits, which helps with the low pay.

    Cons

    The company is a meat grinder. Turnover for managers is quite high and problematic hourly employees are frequently impossible to correct due to their backwards disciplinary system. Despite management's claims of having a new agey non-disciplinary style, you will be chastised for the most arbitrary nonsense out there. I met every major goal set before me (and so did my staff) and still all I ever got were complaints. There is also a severe lack of understanding that cycling is a seasonal weather-dependent sport.

    Advice to ManagementAdvice

    Change the day to day sales goal system - In a business where a passing thunderstorm can turn an all hands on deck busy day into being completely devoid of customers, these serve no useful purpose. Track the stores by their weekly or monthly sales instead. Your store management crews are on the same team as you, don't treat us like we're enemies. Finally, stick to your core values.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    It's OK when you work there and love bikes!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bike Builder/Sales Associate in Baltimore, MD
    Current Employee - Bike Builder/Sales Associate in Baltimore, MD

    I have been working at Performance Bike Shop part-time (more than an year)

    Pros

    Discount Discount Discount, trust me the perf brand is just as good if you're commuting by bike. Cheap tires!!! 3piontfive is awesome!! If you don't take advantage of that I have winter stuff for a good time when its cold . Do your training and work a day a week to buy good stuff. BUY EVERYTHING CHEAP AND USE THE COMMUTER CARD.

    Cons

    Pay is bad but it's retail so......They will kick you to the the curb as soon as Sept 2nd gets here .cut hours BIG TIME!!!!!!!. ...... keep in touch and you can keep a flowing a discount.

    Advice to ManagementAdvice

    Store management are just following orders. Corporate: go ride a bike and get out there! Oh wait you,re all numbers . I love working there but stop being the Walmart of bikes. Walmart sell S#!* .We are suppose to be a bike shop. Lets keep our standards and quality something reliable.

  3.  

    Seasonal Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Performance Bike Shop part-time (less than an year)

    Pros

    Fellow Employees were fun to work with. Low pressure environment for the most part. Manager was a nice guy who tried his best to make it fun and keep a positive atmosphere within the corporate framework. The mechanics were very good. I got to stay in the shop for the most part. Overall I enjoyed it as a laid back summer job, but would never go back.

    Cons

    VERY Corporate. Performance is the antithesis of what a bike shop should be. The company was founded out of a passion for money, not a passion for bicycles. Always had "sales" on major holidays and weekends so all employees had to be on deck. We had no choice over what we sold, thus I had to sell products I did not believe in. I had to swallow most of my opinions and support many customers in buying crappy bikes. The door had a counter on it and would keep track of how many customers were in the store. Overall, the company sells inferior products.

    Advice to ManagementAdvice

    Keep it fun.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Very Corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chapel Hill, NC
    Former Employee - Anonymous Employee in Chapel Hill, NC

    I worked at Performance Bike Shop part-time (less than an year)

    Pros

    Great products, fair prices with some great lower level management. I would say this was a great job for someone who needs a part-time job to get them through college.

    Cons

    Everything we did as sales associates was dictated by our corporate office who put 100% attention on sales, sacrificing good customer service and sincerity.

    Advice to ManagementAdvice

    Care more about helping someone, rather than selling them as much as you absolutely can. People respect you more for that and are more likely to come back.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Conflicting

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Performance Bike Shop

    Pros

    Discount,the workload isnt too bad and the employees who were also mechanics were people you could actually talk to.

    Cons

    Store manager is an idiot,asks you to do one thing,then contradicts himself the next minute telling you to do something else.

    Terrible pay

    Advice to ManagementAdvice

    Pay your employees more!We work every holiday besides christmas day and give to the community by continuously helping out regular customers and newbies while we make minumum wage.

    You're a multimillion dollar corporation and pay minimum wage to show how greedy you scumbags are.

  7. 2 people found this helpful  

    Personal Life?? Family Life?? Really??

    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Performance Bike Shop full-time (more than 5 years)

    Pros

    Working with some great people both employee's and customers. Watching staff grow and become successful at what they wanted to achieve.

    Cons

    Year in year out knowing that the cycling industry was on a downward trend company found that conversion was the reason why it wasn't doing well. How about looking at your marketing plan and taking some blame on your failures. Spent 7 years watching the company try and reinvent the wheel. How's that working out now. Company will never listen to the foot soldiers in the field, instead they look at ideas from thier DM'S that are just corporate puppets anyway and just stroke their egos. Pay scale for the store staff is low and very inconsistent across markets.

    Advice to ManagementAdvice

    Stop looking at your precious metrix numbers and focus on your marketing plan. Emails won't get you the money your losing monthly. Your DM's are heartless puppets that have no real cycling experience and probably could even change a tire. You preach about having a outside personal life for the staff? Please that is a joke. You don't care about the people on the front lines. While they work every Holiday you all are spending time with your family's. Then have the nerve to pick apart results? How about working weekends and Holidays like you make the stores do. You think visiting stores once a year does something. You only have 100 or so stores. How about taking more time to see what the store mangers think or feel about the direction of the company. Your town hall meetings should be used as a open forum to discuss this but isn't. You don't want to hear it. This is why you will continue to lose good people and close more stores in the near future. Lastly stop selling empty promises to everyone.

  8. 1 person found this helpful  

    Sale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Tucson, AZ
    Former Employee - Sales in Tucson, AZ

    I worked at Performance Bike Shop part-time (more than an year)

    Pros

    Good discounts, interesting employees, ride to work perks, chances for work events and parties

    Cons

    Varying hours, low pay, minimum wage increases, high turn over

    Advice to ManagementAdvice

    Better training would equal more sales

  9.  

    Good experience at PBS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chapel Hill, NC
    Former Employee - Anonymous Employee in Chapel Hill, NC

    I worked at Performance Bike Shop full-time (more than 10 years)

    Pros

    Fun coworkers, many of whom are avid cyclists.
    Good way to get started in the bicycle industry.
    Access to industry discounts from many cycling and sporting goods companies.
    Decent benefits.

    Cons

    Benefits are only decent--not an industry leader in this regard.
    With so much turnover and various marketing plans and strategies over the years, it sometimes felt like a rudderless ship.

    Advice to ManagementAdvice

    At the time of my departure, it seemed company culture, values and the mission--at least on paper--were headed in the right direction. But execution is key, and has always been a challenge in the past.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Consider working somewhere else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in San Diego, CA
    Former Employee - Sales Manager in San Diego, CA

    I worked at Performance Bike Shop full-time (more than an year)

    Pros

    Well, my co-workers were nice people, and most of the customers too. Can at times be a relaxed, enjoyable workplace.

    Cons

    Constant pressure to exceed last years sales numbers, constant negative feedback from District Managers. Don't expect to get any positive feedback. Corporate is only concerned about the bottom line, at the expense of the employees. I worked at a very busy store, and they ran it on a skeleton crew, there was often no time to assist customers properly and get done the required busywork. As other reviews stated, there are many tedious and menial tasks you are required to do on a daily basis.

    Advice to ManagementAdvice

    Perhaps read your own employee handbook which talks about how valuable your employees are to the company, and start acting like they actually ARE. Consider giving employees some real incentive to continually increase sales (other than the attitude of "you get to keep your job").

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great place to get your foot in the door.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at Performance Bike Shop full-time (more than 3 years)

    Pros

    Full time benefits that are not always available at other shops.

    Cons

    Corporate structure. Low pay for what is expected.

    Advice to ManagementAdvice

    Pay more for quality employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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