Pet Supplies Plus Reviews

Updated April 16, 2015
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2.8
116 Reviews
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Pros
  • We are known for having the best customer service out of all the stores (in 5 reviews)

  • Learned a lot about different pets and worked with people who had a general passion for pets (in 3 reviews)

Cons
  • You get paid minimum wage with no raises and their is a lot asked of their employees who get paid so little (in 14 reviews)

  • Some of the downsides of working at Pet Supplies Plus is that you get No Benefits (in 8 reviews)

More Pros and Cons

Employee Reviews

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  1. Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Akron, OH
    Current Employee - Assistant Manager in Akron, OH

    I have been working at Pet Supplies Plus (more than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Really gives you the opportunity to grow if you show potential and pursue it

    A "mom and pop" feel you will never find in another retail company

    Growing company that sets an extremely high standard for customer service

    Cons

    If you aren't the type to thrive in a retail environment that pushes constant interaction with customers, this company is not for you.

    Since our company is still being established as well as changing the "by-laws" and the POA guidelines for it's employees, you have to be flexible and patient as Pet Supplies Plus gets all of their ducks in a row

    Advice to Management

    Keep up the great work and don't lose focus on the importance of coaching and selecting a team that works together as a family.

  2. Cashier/Stocker

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Anonymous Employee in Greenfield, WI
    Current Employee - Anonymous Employee in Greenfield, WI

    I have been working at Pet Supplies Plus full-time (more than 3 years)

    Neutral Outlook
    Neutral Outlook

    Pros

    I love my coworkers. they are like family to me.

    Cons

    they play favorites. no room to move up. no raises.

  3. Flexible work schedule with friendly employers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in Athens, GA
    Former Employee - Sales Associate/Cashier in Athens, GA

    I worked at Pet Supplies Plus

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    PSP is really accommodating and allows flexible hours.
    Their shifts are short and ideal for college kids who have weird schedules.

    Cons

    They start you out at minimum wage, regardless of other retail experience.
    They can be a stickler about uniforms and they give pop quizzes.

    Advice to Management

    I worked at PSP in Athens, GA and the manager of the store was friendly although he tended to flirt and hit on the female staff. One of the owners of the store was a huge jerk.

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  5. Pretty satisfactory job. Lots of animal interaction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Animal Caretaker in Ann Arbor, MI
    Current Employee - Animal Caretaker in Ann Arbor, MI

    I have been working at Pet Supplies Plus part-time (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very decent employee discounts ! Equal opportunity employment from what I could see.

    Cons

    Some coworkers were pretty irresponsible

    Advice to Management

    Maybe have stores perform reviews of their managers to weed out ineffective and disruptive management

    Pet Supplies Plus Response

    Apr 6, 2015Senior Vice President - Human Resources

    Thank you for the support! We're lucky to have a team member like you, who is so invested in the success of our company and Ann Arbor staff. Please know that your feedback has been passed along to ... More

  6. Corp doesnt care about anything expect making money and the stress level is so high

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Marietta, GA
    Former Employee - Cashier in Marietta, GA

    I worked at Pet Supplies Plus

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    co workers are like family

    Cons

    pay, hours, corp, managers, basically everything. its impossible to move up in the company.

    Advice to Management

    corp needs to actually be in the stores and not just worried about the money from the stores

    Pet Supplies Plus Response

    Apr 6, 2015Senior Vice President - Human Resources

    Thank you for your feedback. We appreciate your contribution to Pet Supplies Plus, and your role in helping to make it a better working environment for all.

  7. Great Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pet Supplies Plus

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Positive work environment, easy to get raises if you want them, wonderful managers, opportunities for advancement and education

    Cons

    District Manager very disagreeable, corporate policies, high turnover of employees

    Pet Supplies Plus Response

    Apr 6, 2015Senior Vice President - Human Resources

    Thank you for taking the time to leave a review, and help other potential team members get to know us! We would love to be able to attribute your concerns to a specific store and district, so that ... More

  8. Positive environment, low pay, not enough investment in animal care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier
    Former Employee - Sales Associate/Cashier

    I worked at Pet Supplies Plus part-time (more than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Management was usually positive, good place to learn about pets and pet care, plenty of opportunities for advanced training, moving up in the company is relatively easy for those who are interested

    Cons

    (keep in mind this is based on experience in a corporate-owned store, not a franchise location)
    Hourly employees are grossly underpaid, raises are all but impossible to come by without promotions (you start at minimum wage and must complete an entire binder's worth of "training" in order to get a twenty-five cent raise), employees are intentionally kept below 30 hours/wk to avoid earning benefits like health care, store policies inhibit employees' ability to properly care for animals (e.g. it is store policy to feed rats and mice only the left over birdseed spilled from the bulk bins-- completely unacceptable!).

    Advice to Management

    Treat low level employees and animals with the respect and compassion you would like to receive. Reward strong employees with hours necessary to earn healthcare and benefits in order to: reduce turnover, increase employee satisfaction, and maintain strong employee-customer relations. Make pay for hourly employees commensurate with knowledge and experience gained on the job according to manager's evaluation rather than the number of hoops jumped through for corporate

    Pet Supplies Plus Response

    Mar 6, 2015Senior Vice President - Human Resources

    Thank you for sharing your experience. If you wouldn't mind emailing us at onlineservice@petsuppliesplus.com, it would be helpful to know which of our corporate locations you are referring to. You ... More

  9. Helpful (1)

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Stow, OH
    Current Employee - Cashier in Stow, OH

    I have been working at Pet Supplies Plus part-time (more than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    I loved working here. My manager worked harder than anybody else in the store. The atmosphere was very positive.

    Cons

    Corporate sucks. I watched them dwindle the store hours down until it was nearly impossible to run the store correctly. My manager was put under so much stress he quit. Not only did the low hours affect us, the animal couldn't possibly get the proper care they needed when you only had two people working a shift. not to mention, the condition they were shipped in.

    Advice to Management

    Think more about quality and atmosphere. The high turnover for in-store management leads to horrible inconsistency and horrible new management.

    Pet Supplies Plus Response

    Mar 6, 2015Senior Vice President - Human Resources

    Thank you for your review. It is very troubling to hear your account of the working environment at your Pet Supplies Plus, but it is with feedback such as yours that we can work together to improve ... More

  10. Start-up with expected hiccups

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pet Supplies Plus

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    quick reaction time to serious issues

    Cons

    No stability and few long-term goals that aren't constantly changing

  11. It has been a fun place to work for several months up until now with the unfair treatment by the owner to the manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee in Athens, GA
    Current Employee - Employee in Athens, GA

    I have been working at Pet Supplies Plus part-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    the pros were being able to learn information from other employees and the store manager. He was strict, but only in the sense that he expected you to do work. It's a low paying job, minimum wage with a raise after a year, but everyone working there has made it worthwhile. Lots of fun customers to interact with. Oh, and the manager always tried to have an employee party every month!

    Cons

    well, in what seems to be a very unfair and unprofessional circumstance, the owner let the store manager go. I won't go into details, but what the owner is accusing him of is absurd. Not only that, but all the employees were interrogated by the owner in a way that i felt pressured to say untrue things just to keep my job. I even heard the owner showed up at the managers house, who does that? I think the biggest con to working here is that we don't get to learn from that store manager anymore, he knew everything about every product. I know a few of us that will be leaving soon just based on principle and lack of professionalism by the owner and new store manager.

    Advice to Management

    professionalism in handling situations. Clearly the higher ups are lacking.
    offer rewards to employees, the turnover rate is high here because of the lack of recognition.

    Pet Supplies Plus Response

    Mar 25, 2015Senior Vice President - Human Resources

    Thank you for your feedback. Other than the recent shifts in management, we're happy to hear Pet Supplies Plus has been a challenging, fulfilling and fun place to work. We're thankful, though, that ... More

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