PetEdge Reviews

Updated September 3, 2014
Updated September 3, 2014
30 Reviews
2.6
30 Reviews
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Employee Reviews

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  1.  

    Good atmosphere, but need to improve process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Beverly, MA
    Current Employee - Anonymous Employee in Beverly, MA

    I have been working at PetEdge full-time for more than 5 years

    Pros

    I have worked very hard, and have been promoted a few times. I am happy with the opportunities I have had. Workload can be heavy at times, but I really like the people I work with.

    Cons

    I don't think the company has done a great job with processes. It's not always clear when things are due. I have had to figure out a lot for myself, and would have liked to have had better training.

    Advice to ManagementAdvice

    Provide more training. More recognition for hard work.

    Recommends
    Positive Outlook
  2.  

    Poor technology group

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Associate  in  Beverly, MA
    Former Employee - IT Associate in Beverly, MA

    I worked at PetEdge full-time for less than a year

    Pros

    A paycheck sort of. A plus to work in Beverly at the Cummings Center location.

    Cons

    Too many poor managers in the corporate office.

    Advice to ManagementAdvice

    Nothing to say

    Doesn't Recommend
    Negative Outlook
  3. 2 people found this helpful  

    Revolving Door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee  in  Beverly, MA
    Former Employee - Employee in Beverly, MA

    I worked at PetEdge full-time for more than a year

    Pros

    • Convenient location free parking and/or close to commuter rail - Cummings Center has everything you need from doctors, dentists, post office, restaurants, etc.
    • Some PetEdge employees are really nice to work with
    • If you love pets - it's a good place to work

    Cons

    • Culture is terrible
    • Benefits are terrible - medical insurance is very expensive and vacation time is non-existent
    • Bonuses are never paid out and you never get recognized for going above and beyond
    • Managers in certain departments are down right belittling

    Advice to ManagementAdvice

    Get better management

    Negative Outlook
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  5.  

    Great Company - Great Location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetEdge full-time

    Pros

    PetEdge truly believes in continuous improvement. They have invested a great deal in systems and training in order to improve process and the customer experience.
    I was able to experience great professional growth while with the company.
    They make a point to recognize employee's who go above and beyond.

    Cons

    The cost of healthcare was higher than I have seen in other jobs.

    Recommends
    Positive Outlook
  6.  

    A complete joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Beverly, MA
    Former Employee - Account Manager in Beverly, MA

    I worked at PetEdge full-time for more than 3 years

    Pros

    You can quit and work somewhere else

    Cons

    They are very stuck in their antiquated ways of how they think a sales force should be managed.

    Advice to ManagementAdvice

    Quit and allow somebody with a brain to take your position.

    Doesn't Recommend
    Negative Outlook
  7.  

    This company has unrealistic expectations employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounts Receivable  in  Beverly, MA
    Former Employee - Accounts Receivable in Beverly, MA

    I worked at PetEdge as a contractor for less than a year

    Pros

    Large work areas, a pet store inside office.

    Cons

    Very poor training. You are expected to learn a proprietary system within days. Training is done by a temp worker and management has no involvement.

    Advice to ManagementAdvice

    This company is setting themselves up for failure. It is a delusional expectation for people to learn your complicated system, plus cross-train them within a matter of days,

    Doesn't Recommend
    Negative Outlook
  8.  

    Solid workplace if you are here to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  Beverly, MA
    Current Employee - Associate in Beverly, MA

    I have been working at PetEdge full-time for less than a year

    Pros

    Good work-life balance. The location is very convenient. The managers, supervisors are willing to help and share knowledge which is a huge plus (it is not always the case with other companies - I worked at a place where they taught you to "push back" instead of helping). There is growth opportunity for sure.

    Cons

    Pay could be a bit more.

    Advice to ManagementAdvice

    Keep going, you are on the right track. Maybe re-look at some of the options, policies for clients that cost the company too much money.

    Recommends
    Positive Outlook
  9.  

    Dynamic, growing company with unlimited opportunities...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - NTM  in  Indianapolis, IN
    Current Employee - NTM in Indianapolis, IN

    I have been working at PetEdge full-time for less than a year

    Pros

    Very dynamic company... I was drawn to the manufacturing capabilities, vast product selections and cutting edge category trends. The management team truly cares about your success and and is great about providing the proper tools to help you be successful. My main draw to joining PetEdge was my instant comfort level with Trina and her management style. The inside account managers are very knowledgeable and supportive in growing accounts together.

    Cons

    It was a bit challenging at first to learn where/who to go to for information or assistance on project needs. The new computer system took time to learn to navigate, as well as the other networks but it came pretty quickly once I started applying it to real needs. I was a bit surprised that several customers were unhappy with or had quit buying from PetEdge, which required some damage control that I wasn't expecting.

    Advice to ManagementAdvice

    Schedule less general meet-and-greets and much more focused meetings with key personnel such as inventory management, merchandising etc... These are the people I really need to successfull manage my customers and I don't recall any time with them during my training...I could have missed it though, it was a fast week!

    Recommends
    Positive Outlook
  10.  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Peabody, MA
    Former Employee - Customer Service Representative in Peabody, MA

    I worked at PetEdge as a contractor for less than a year

    Pros

    If you love animals and pets then it's hard to find a better company to do customer service for, they give most people their own mini-cubicle so you're not sharing equipment like in other call-centers, currently improving their system to help customers better and is easier for employees to use, great access to their product listing to help customers, and an actual mock store in the office so employees can see the products they're selling.

    Cons

    high turn-around in the call center portion, 10 minute breaks and 30 minute lunch is non-negotiable unless you're higher up, they're still developing a good training process.

    Advice to ManagementAdvice

    Allow more flexibility with lunches and breaks, I found it hard to relax or use the bathroom under 15 minutes. Work with employees and contractors on issues rather then terminating them over inconsequential issues.

    Recommends
  11.  

    Not A Bad Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate  in  Beverly, MA
    Former Employee - Associate in Beverly, MA

    I worked at PetEdge full-time for more than a year

    Pros

    Senior Management tries really hard to do the right things. Small family-owned business environment. Hard-working employees who give it their all every day.

    Cons

    Benefits are terrible. Micro-management down to the smallest detail. There is lack of recognition for the hard working employees and there are no incentives for them to keep going above and beyond.

    Advice to ManagementAdvice

    Keep trying - you will get there.

    Neutral Outlook

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PetEdge Corporate Office
PetEdge Corporate Office

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