PetEdge

www.petedge.com
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PetEdge Reviews

Updated February 24, 2015
Updated February 24, 2015
32 Reviews
2.5
32 Reviews
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Employee Reviews

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  1.  

    Good atmosphere, but need to improve process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Beverly, MA
    Current Employee - Anonymous Employee in Beverly, MA

    I have been working at PetEdge full-time (more than 5 years)

    Pros

    I have worked very hard, and have been promoted a few times. I am happy with the opportunities I have had. Workload can be heavy at times, but I really like the people I work with.

    Cons

    I don't think the company has done a great job with processes. It's not always clear when things are due. I have had to figure out a lot for myself, and would have liked to have had better training.

    Advice to ManagementAdvice

    Provide more training. More recognition for hard work.

    Recommends
    Positive Outlook
  2.  

    Poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetEdge full-time (more than 3 years)

    Pros

    Good compensation package, great customers

    Cons

    Poor management, not a happy environment to work. Big turnover of employees no real opportunities to grow

    Advice to ManagementAdvice

    Care more for your employees and make them feel more comfortable and happy

    Doesn't Recommend
    Negative Outlook
  3.  

    Lost its Edge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Billerica, MA
    Former Employee - Anonymous Employee in Billerica, MA

    I worked at PetEdge full-time

    Pros

    Plenty of open space, due to so many leaving ( both on their own and due to layoffs )

    Cons

    Lost 4 VP's in less than 6 months and when people leave they don't backfill. Company is shrinking and the smart ones are parachuting out. Too many good people ejected in the latest layoff.

    Customers are tired of the constant turnover of reps. Long term employees used to be a strength, now they are being thinned out of the herd.

    Advice to ManagementAdvice

    Where did you go? If you don't backfill VP's - what kind of message are you sending employees on the health of the company ?

    Doesn't Recommend
    Negative Outlook
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  5. 1 person found this helpful  

    Disgusting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sale/Customer Service in Beverly, MA
    Former Employee - Sale/Customer Service in Beverly, MA

    I worked at PetEdge full-time (more than a year)

    Pros

    In the beginning it was good. Shortly there after it took a nose dive.

    Cons

    I worked there there in 2011. They have the worst HR dept. They tried to get rid of me by thinking they could outsmart me. Little did they realize who they were trying to bully. The management was eh...okay in the beginning but then it got positively worse. They brought on a new manager who less then a year later was demoted. They hired a call center supervisor who hit on every woman within a 2 inch, yes 2 inch vicinity, whom he would sleep with just because they had a low self esteem. The environment was horrible, no recognition for actually doing your job instead of ignoring it, including dealer services. I have never in my life worked for such a horrible company.

    Advice to ManagementAdvice

    Hire better people with better moral standards.

    Doesn't Recommend
  6.  

    Poor technology group

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Associate in Beverly, MA
    Former Employee - IT Associate in Beverly, MA

    I worked at PetEdge full-time (less than a year)

    Pros

    A paycheck sort of. A plus to work in Beverly at the Cummings Center location.

    Cons

    Too many poor managers in the corporate office.

    Advice to ManagementAdvice

    Nothing to say

    Doesn't Recommend
    Negative Outlook
  7. 2 people found this helpful  

    Revolving Door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee in Beverly, MA
    Former Employee - Employee in Beverly, MA

    I worked at PetEdge full-time (more than a year)

    Pros

    • Convenient location free parking and/or close to commuter rail - Cummings Center has everything you need from doctors, dentists, post office, restaurants, etc.
    • Some PetEdge employees are really nice to work with
    • If you love pets - it's a good place to work

    Cons

    • Culture is terrible
    • Benefits are terrible - medical insurance is very expensive and vacation time is non-existent
    • Bonuses are never paid out and you never get recognized for going above and beyond
    • Managers in certain departments are down right belittling

    Advice to ManagementAdvice

    Get better management

    Negative Outlook
  8.  

    Great Company - Great Location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetEdge full-time

    Pros

    PetEdge truly believes in continuous improvement. They have invested a great deal in systems and training in order to improve process and the customer experience.
    I was able to experience great professional growth while with the company.
    They make a point to recognize employee's who go above and beyond.

    Cons

    The cost of healthcare was higher than I have seen in other jobs.

    Recommends
    Positive Outlook
  9.  

    A complete joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Beverly, MA
    Former Employee - Account Manager in Beverly, MA

    I worked at PetEdge full-time (more than 3 years)

    Pros

    You can quit and work somewhere else

    Cons

    They are very stuck in their antiquated ways of how they think a sales force should be managed.

    Advice to ManagementAdvice

    Quit and allow somebody with a brain to take your position.

    Doesn't Recommend
    Negative Outlook
  10.  

    This company has unrealistic expectations employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Accounts Receivable in Beverly, MA
    Former Contractor - Accounts Receivable in Beverly, MA

    I worked at PetEdge as a contractor (less than a year)

    Pros

    Large work areas, a pet store inside office.

    Cons

    Very poor training. You are expected to learn a proprietary system within days. Training is done by a temp worker and management has no involvement.

    Advice to ManagementAdvice

    This company is setting themselves up for failure. It is a delusional expectation for people to learn your complicated system, plus cross-train them within a matter of days,

    Doesn't Recommend
    Negative Outlook
  11.  

    Solid workplace if you are here to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Beverly, MA
    Current Employee - Associate in Beverly, MA

    I have been working at PetEdge full-time (less than a year)

    Pros

    Good work-life balance. The location is very convenient. The managers, supervisors are willing to help and share knowledge which is a huge plus (it is not always the case with other companies - I worked at a place where they taught you to "push back" instead of helping). There is growth opportunity for sure.

    Cons

    Pay could be a bit more.

    Advice to ManagementAdvice

    Keep going, you are on the right track. Maybe re-look at some of the options, policies for clients that cost the company too much money.

    Recommends
    Positive Outlook

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