PetSmart

  www.petsmart.com
  www.petsmart.com

PetSmart Reviews in Austin, TX

Updated December 15, 2014
Updated December 15, 2014
1,157 Reviews
3.1
1,157 Reviews
Rating Trends

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PetSmart CEO David K. Lenhardt
David K. Lenhardt
240 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 97 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 38 reviews)


Cons
  • I was in the salon And asked to move to full time groomer for 6 months (in 58 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 50 reviews)

More Highlights

13 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Fun place to work at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Cashier in Austin, TX
    Current Employee - Lead Cashier in Austin, TX

    I have been working at PetSmart

    Pros

    I love interacting with the dogs at checkout. I feel like I'm with family when I come in to work. Easy to move up.

    Cons

    Sometimes it seems like some of the staff and managers aren't proactive when there is a long line of customers at checkout. Full time hours would be nice for non-management positions.

    Advice to ManagementAdvice

    Please be proactive about helping customers at the front end.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Very pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Cashier in Austin, TX
    Current Employee - Part Time Cashier in Austin, TX

    I have been working at PetSmart part-time (less than an year)

    Pros

    If you love animals, you get to interact with them all day. The work is fairly easy and the employee discount is nice.

    Cons

    Sometimes the work is kind of nasty, like cleaning up dog poop and pee.

    Advice to ManagementAdvice

    A little higher pay would probably make employees more loyal.

    Recommends
    No opinion of CEO
  3. 2 people found this helpful  

    Just OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Austin, TX
    Current Employee - Store Manager in Austin, TX

    I have been working at PetSmart full-time (more than 3 years)

    Pros

    The customers and pets are fantastic to work with! Associates work well with each other. Employee discount is nice.

    Cons

    Hardly anyone to help due to labor crunches. Many tasks not focusing on the customers. Lots of turmoil from upper leadership and lacks communication

    Advice to ManagementAdvice

    Don't lose sight of your customers and store associates

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Good place to work, but maybe not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Austin, TX
    Current Employee - Management in Austin, TX

    I have been working at PetSmart full-time (more than 3 years)

    Pros

    You get benefits right away if you're full time. You don't have to wait 90 days like at most places. People are pretty friendly and willing to help. Safety for animals is really the top priority. Most schedules are pretty flexible. Extra pay for overnight shifts. Paid holidays. 2 personal days in addition to vacation and sick hours. Customer are way better than typical retail customers.

    Cons

    Every year. they cut hours drastically but expect double the work. Overtime is frowned upon, but Especially in critical areas like stocking, customer service and cashiering. Pay is not competitive and not worth the stress. Promotion only seems to happen if you know the right person or you suck up enough to the right person. Not sure if store issues really get rolled up to executives because every store manager wants to be a hero. Company seems to look outside to fill management positions instead of grooming/working with associates to be ready for those positions

    Advice to ManagementAdvice

    Listen to your staff!! Don't assume that things don't get done because your people are lacking, it really could be the process. Although it's a challenge because there is so much direction given, take time to develop your people. They really could be the next leader in your store.

    Positive Outlook
    No opinion of CEO
  6.  

    aquatic specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Aquatic Specialest in Round Rock, TX
    Former Employee - Aquatic Specialest in Round Rock, TX

    I worked at PetSmart part-time (more than an year)

    Pros

    Company has strong leadership and a clear mission statement

    Cons

    management was disorganized. Sometimes it is important for management to back up floor salespersons when a customer is verbally abusive.

    Advice to ManagementAdvice

    As a manager it is important to set the standard of a model employ.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Lots of Fur, Feathers, and Scales but not much Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Specialist in Austin, TX
    Current Employee - Pet Care Specialist in Austin, TX

    I have been working at PetSmart part-time (less than an year)

    Pros

    Practically therapeutic to go to work, no matter the people drama, or school stress there just aren’t too many places you can go to work and just pick up a handful of hamsters. It’s actually policy to pet dogs! It is basic retail expectations (sales, stocking, facing) but you are compensated with kittens and chinchillas.

    Cons

    Pay is low for an associate, as well as management (unless you are a store manager) so really this job couldn’t be your primary means of supporting yourself. Even as a second job, it would be a stretch. There is not much in the way of growth because from my observations they do not hire from within. Also, no one was full time, except management and 1 of the trainers.

    Advice to ManagementAdvice

    Consider paying more than minimum wage, or at least promoting from within.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Good experience for a college kid just wanted to do something fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Care Specialist in Austin, TX
    Former Employee - Pet Care Specialist in Austin, TX

    I worked at PetSmart part-time (more than an year)

    Pros

    Learned quite a bit about business strategy as well as taking care of animals. Never meant to be a long term situation but worth the time spent.

    Cons

    Pay was obviously minimum wage which is never fun.
    Cleaning up poop is cleaning up poop

    Advice to ManagementAdvice

    Never planned on staying, but should be transparent about what is offered if someone wants to move into management... meaning if there is a great employee, make it understood very clearly why they should take the bet on moving up if they have other opportunities elsewhere.

    Recommends
    No opinion of CEO
  9. 1 person found this helpful  

    Bather

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bather in Austin, TX
    Current Employee - Bather in Austin, TX

    I have been working at PetSmart full-time (more than an year)

    Pros

    I like dogs and bathing them is the only positive part of this job.

    Cons

    It pretty much sucks. There is mold on the bathing area, customers are flippant, and we are expected to pander to 100% of the jerks.

    Advice to ManagementAdvice

    Stop blaming employees immediately and listen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Horrible experience. Bad even for Retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Manager in Austin, TX
    Former Employee - Support Manager in Austin, TX

    I worked at PetSmart full-time (more than an year)

    Pros

    Some of the staff are very Animal Centric and would do anything for the pets that frequent the store. They have long been open to domestic partner insurance and benefit programs (especially for management).

    Cons

    The management and corporate edicts seemed geared towards preventing the associates from earning benefits. Their definition of Part-time is less than 36 hrs a week, so they are told to attempt to schedule each associate for 35.5 hrs, expect them to be flexible on the hours they are available, and won't post a schedule until every Friday. It was expected for the employees to call in on Fridays and Saturdays to get their schedules for Sunday through saturday (NOT a week in advance, meaning that at most you had two days knowledge of whether you worked on a Sunday and what hours.) They pay is very noncompetitive in the larger cities but decent in the small towns. Frequent abuses by management in multiple locations across the country including animal abuses, sexual harassment abuses, and hostile workplace environments. I've worked in Retail Management in several places and locations, and PetSmart seemed to foster a culture of treating the entry-level associates as worthless peons. Profit Profit Profit. Pretend you love Animals! It Sells Better!

    Advice to ManagementAdvice

    Pay attention to your employee feedback surveys and provide a safer more anonymous means for the associate to give their opinions. I've been there listening to employees complain about fear of reprisal since they have to use their Employee Logins to put in any comments. And take action swiftly, not over a year later, when a member, or members, of management (especially district management, Training stores, etc) has multiple complaints of the same nature.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Overall a great company to work for within the retail environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Austin, TX
    Former Employee - Sales Associate in Austin, TX

    I worked at PetSmart part-time (more than 3 years)

    Pros

    The management and training structure was well defined and efficient- contributing to a knowledgeable and happy staff and customer base.

    Cons

    The company culture can be lacking at times. They would do well do facilitate bonding and growth through more employee interaction.

    Advice to ManagementAdvice

    Change store layouts/signage/goods depending upon the geographic area, to make them more appealing to the customers- helps them create a better bond with the store as a brand.

    Recommends
    Neutral Outlook
    No opinion of CEO

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