PetSmart Reviews

I have been working at PetSmart full-time for more than 3 years

Pros – you get to be around pets but that novelty fades very quickly

Cons – being in upper management, you tend to work with older people set in their ways.

Advice to Senior Management – Hire innovators than old 40+ managers

No, I would not recommend this company to a friend

I have been working at PetSmart full-time for more than 3 years

Pros – The pets. Air conditioning. A roof over your head.

Cons – Chaotic workplace. Greedy coworkers. Drama.

Advice to Senior Management – None. Keep up the good work.

No, I would not recommend this company to a friend

I have been working at PetSmart full-time for more than 7 years

Pros – Fun with animals, customers, has okay pay/benefits

Cons – Can not term anyone in 90 days, corporate is very unhelpful, alot of micromanaging busywork that takes away from the customers. New "care" program is awful and you have to "care" about your employees and can not manage them, or they complain that we don't understand. No "care" for managers, just sell more training, bring up your OSAT, etc etc. Unrealistic expectations and burden falls on managers.

Advice to Senior Management – Work in a store for a year and see how much times is eaten up with price changes, planner, pogs, call outs, paperwork, email replies, etc.

No, I would not recommend this company to a friend

I have been working at PetSmart full-time

Pros – Plenty of opportunity and less responsibility. Its a way to get in the door for decent management positions

Cons – There is way to much busy work and tasks made up on the fly

Advice to Senior Management – Standardize job better

Yes, I would recommend this company to a friend

I worked at PetSmart full-time for more than 7 years

Pros – Great benefits, unlimited earning potential for groomers.

Cons – be prepared to work every single weekend and holiday.
Also they will expect you to do high pressure sales for all their services

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at PetSmart part-time

Pros – You get to play and love dogs and cats all day. Employee discount is also good. Pay is slightly above average.

Cons – Wrong people in management positions.
No accountability.
Lack of supervision.
Unfortunately not all people working there are concerned for animal well being.

Advice to Senior Management – Store management needs to monitor the petshotel more closely. Management withing the hotel was not good at my location and showed no signs of improving. In the end the animals are the ones to pay the price. Pets should be priority number one.

I worked at PetSmart

Pros – Good selection of different breeds of dogs to groom on a daily basis

Cons – lots of rules to follow and management always pushing for more productivity

I have been working at PetSmart

Pros – Great pay
Work/life Balance
Fun
CAREs about me

Cons – None... All is well here.

Advice to Senior Management – Keep up the great work

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at PetSmart part-time for more than a year

Pros – Training is unsurpassed! It is very thorough, specific and useful. I've learned a lot about myself, being a better employee, and my current profession while working here. Bathers who show potential have the option to become groomers. PetSmart pays to put you through a grooming academy in exchange for signing a two year contract. Excellent opportunity!
My current store manager is phenomenal. He has an open-door policy and is very down-to-earth and understanding, but he knows how to gets things done and is helpful.
My salon manager has been exceptionally helpful with helping me arrange my schedule so that it fits with my college schedule. Customer service procedures and policies are very natural and comfortable. With new management, environment is welcoming and friendly. Very personal and close-knit group.

Cons – Some policies are tedious.
Customer surveys are a major focus. One wrong survey is a big deal.
Tensions run high sometimes and atmosphere can be excessively competitive due to the commision based pay for the groomers. Bathers sometimes get taken advantage of by ambitious groomers.
Managers are given lots of freedoms. With a good manager this causes no problems. However, I've had experiences here with managers who should have been legitimately fired but were able to get by under the radar.

Yes, I would recommend this company to a friend

I worked at PetSmart part-time for less than a year

Pros – Flexible with my college schedule and primary job. Happy employees, great culture and company values.

Cons – Too many short-term employees, so management doesn't really take an interest in developing you.

Yes, I would recommend this company to a friend