PetSmart
3.1 of 5 893 reviews
www.petsmart.com Phoenix, AZ 5000+ Employees

PetSmart Reviews

Updated Jul 8, 2014
All Employees Current Employees Only

3.1 893 reviews

                             

80% Approve of the CEO

PetSmart CEO David K. Lenhardt

David K. Lenhardt

(141 ratings)

56% of employees recommend this company to a friend
893 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Its fun to work with animals all day Helping out with the adoptions is very fun"
    in 61 reviews
  • "Excellent medical benefits for full time staff"
    in 27 reviews
Cons:
  • "They don't seem to care that you have an over full time college schedule or any other life"
    in 40 reviews
  • "I think three interviews is a little much for a pet care associates"
    in 32 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Depends on co-workers

    Sales Associate (Former Employee)

    ProsFun atmosphere
    Get to be around animals all day
    Generally clean

    ConsNot the most flexible on hours

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    6 years

    Merchandising (Former Employee)
    Phoenix, AZ

    ProsOverall, this is a great company to work for. They are very inclusive and work/life balance focused. I enjoyed my time working there.

    ConsNone, in comparison to other companies....this is heaven.

    Advice to Senior ManagementKeep up the good work!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Very employee-focused company.

    Lease Administration (Former Employee)
    Phoenix, AZ

    ProsFun place to work. Many employee functions for team building and pleasure while encouraging productivity. I worked here for 3 years and enjoyed almost every minute of it. I worked at the HQ in Phoenix, AZ. Located near the highway so there's easy access and no real traffic. The RE department I worked in was growing fast and still is from what I hear from current employees there.

    ConsNot any real cons that I can think of.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Overall enjoyable work experience

    Cashier (Former Employee)

    ProsYou get yo be around animals and people that are like you.

    ConsThere can be some pressure, especially during rush hours. If you can work at a fast pace, you should be fine

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • Approves of CEO

     

    Policy Oriented

    Anonymous Employee (Current Employee)

    ProsIf I were to walk into a store 1000 miles away, I would know exactly how things were done, and where things were. Passion for the animals. Encourage praise for their associates when performing well, while coaching properly with open ended questions.

    ConsInternal nightmares, as with all corporations. Dramatic. Could be more open on proper care of aquatic life as well as small animals. Investment is needed into the knowledge of associates, pertaining to dietary needs, special circumstances, and grooming how to.

    Advice to Senior ManagementBring in experts to teach all your associates. Work for uniform knowledge rather than one person that answers all questions.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    1 person found this helpful  

    Petcare Specific Review

    Petcare Associate (Current Employee)
    Wheat Ridge, CO

    Pros15% discount
    Monthly coupons
    Get to talk about pets with people all day
    Get to *meet* people's pets, particularly dogs, throughout the day
    Constant continuing education in terms of animal and pet care/habits/health
    Fun coworkers
    Corporate actually seems to give a hoot
    Seldom bored
    Usually close to places to eat/get lunch
    Get to handle/meet the animals as they come in
    Adopts out thousands of homeless cats and dogs!

    ConsSometimes a little too much pressure, particularly on heavy-customer days
    Sometimes management is a little bossy (more than normal, I mean)
    Dangerous cleaning chemicals - don't get it on you!
    Typical demanding, unreasonable, jerkwad customers periodically
    Constantly on feet

    Advice to Senior ManagementTry to understand that employees don't need to have you a.) hovering all the time and b.) barking orders at them. Give them direction, and they'll perform. Trust your employees - otherwise, why'd you hire them?!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
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    • Comp & Benefits
           
    • Career Opportunities
           

     

    Petcare

    Petcare Associate (Current Employee)

    ProsA really fun job. Taking care of small pets and helping customers with the selection of a new pet and the supplies that they will need.

    ConsLow pay with only part time hours. very few full time jobs.

    Advice to Senior ManagementHelp your associates that have the skills to advance to other positions.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Growth opportunities are abundant.

    Pet Products Manager (Current Employee)

    ProsFast paced work environment which makes your time go by fast.

    ConsLots of tasks to complete while still helping customers often times makes it difficult to complete everything.

    Advice to Senior ManagementMust have strong time management skills and be able to utilize your team to their strengths. Building strong relationships with staff will ensure that they are willing to work for you. Going above and beyond will ensure your success and promotion within the company.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • Disapproves of CEO

     

    pet care

    Pet Care Specialist (Former Employee)
    McKinney, TX

    Prosthey are a good place to work , if you are a high school kid . the people are great

    Consthe hours are bad

    Advice to Senior Managementlisten to your employees

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Great place to work, but it is retail.

    Professional Bather (Current Employee)
    Fort Wayne, IN

    ProsObviously, you get to be around animals all day. Most Pet Parents who bring their pets with them into the store are generally happy, friendly people. You have the opportunity to train for almost every place in the store. Bathers can request to be sent to grooming school after a select amount of time. Never a dull day.

    ConsUnfortunately, as with all retail, there are customers, whom aren't always the friendliest, nor the most informed people in the world. The pay isn't great, but I would much rather work here than in any other sort of retail.

    Yes, I would recommend this company to a friend

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PetSmart – Why Work for Us?

Company Information PetSmart, Inc. (NASDAQ: PETM) As the largest specialty pet retailer of services and solutions for the lifetime needs of pets, we employ approximately 52,000 associates and operate 1,278 stores and… Full Overview

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Glassdoor is your free inside look at PetSmart reviews and ratings — including employee satisfaction and approval rating for PetSmart CEO David K. Lenhardt. All 893 reviews posted anonymously by PetSmart employees.