PetSmart Reviews

Updated March 18, 2015
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85 Employee Reviews

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  1. 2 people found this helpful

    Disappointing, Not a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Phoenix, AZ
    Current Employee - Associate in Phoenix, AZ

    I have been working at PetSmart full-time

    Pros

    Employee discounts at stores, bring your pets to work, casual work environment

    Cons

    Very clique based, opportunities are based on who you are friends with vs. performance. Upper management is extremely arrogant and rude to employees. Recently we had an all hands and were informed the team is competing with "free" and everyone can be replaced. This was just before 10% of the corporate office was laid off. PetSmart used to care about the associates and be a decent place to work, however the culture has shifted with the leadership change and is very abusive. There are many good companies in the Phoenix area, I would not recommend PetSmart.

    Advice to ManagementAdvice

    The top leadership says they do not support a "command and control" leadership style, they do not support unethical behavior or nepotism/friendship based advancement, however they turn a blind eye to much of the behavior of Management below the Sr Level. It seems that the Sr leaders are completely out of touch with the culture and how associates are being treated.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful

    Layoffs at Corp to help the rich make more profit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative in Phoenix, AZ
    Current Employee - Administrative in Phoenix, AZ

    I have been working at PetSmart full-time (more than 5 years)

    Pros

    There are few great people and seeing dogs at work makes the atmosphere bearable. In theory it's a wonderful place.

    Cons

    It's difficult to get a promotion. Only a few get paid well and insurance is expensive. If you have a bad or difficult manager it can ruin your entire career.

    Advice to ManagementAdvice

    Why does the profit of a few (strangers) outweigh the lively hood of so many?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful

    A great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Pet Trainer Instructor in Phoenix, AZ
    Former Contractor - Pet Trainer Instructor in Phoenix, AZ

    I worked at PetSmart as a contractor

    Pros

    It's fun to work for a company that has friendly, helpful people and has great leadership. Bringing your pet to work is fun and inspiring.

    Cons

    Working at PetSmart was a very positive experience. The stores are clean and well organized. The managers are focused on providing a great experience for customers and pets.

    Advice to ManagementAdvice

    The company should add smaller stores in smaller markets to better compete with the specialty pet stores that are popping up all over the place.

    Recommends
    Negative Outlook
    Approves of CEO
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  5. wondereful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Grooming Assistant in Phoenix, AZ
    Former Employee - Grooming Assistant in Phoenix, AZ

    I worked at PetSmart full-time (more than a year)

    Pros

    interacting with animals and pet parents ofcourse and offering advice.

    Cons

    takes a long time to advance in the co.

    Advice to ManagementAdvice

    doing great actually

    Recommends
    Neutral Outlook
    Approves of CEO
  6. Intern management trainee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern Trainee in Mesa, AZ
    Former Employee - Intern Trainee in Mesa, AZ

    I worked at PetSmart full-time (more than a year)

    Pros

    Learned a lot about all aspects in the store.

    Cons

    No real future with them. Try to make you a manager for cheap after college

    Neutral Outlook
    No opinion of CEO
  7. Well meaning people that love pets and thrive on chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager In Merchandising in Phoenix, AZ
    Current Employee - Manager In Merchandising in Phoenix, AZ

    I have been working at PetSmart full-time (more than 3 years)

    Pros

    Leadership and employees really are committed to the best care of pets. You can bring your pet to the office and even to meetings if you want. At the SSG office there are a lot of amenities; cafe, gym, coffee cart, and more team building events than you can count. If you want to have a basic job and just do that job for 10-15 years, this is the place for you. You can find good people in the same exact position for many years.

    Cons

    Leadership sets a direction but there is no commitment to implement. Groups frequently work on projects in opposition to the strategy and each other. Mid level managers, for the most part, have limited outside retail experience.
    Although leadership asks for new process development, there is a huge resistance to operational change within the organization. As for career pathing, there is none. Job promotions are soley dependent on who you know and who you work for and not related in any way to skill set, past experience or success.
    There is a lot of lip service to work life balance but you can often find people working nights and weekends to get things done on the timelines set forth.

    Advice to ManagementAdvice

    Get rid of the multiple project teams that are implementing things on top of each other. Move the management training focus from 'making people accountable' to 'making people successful'. The right way to develop career paths is not to just throw in another layer of people. To create a career path for people, promote from within starting at the bottom, instead of just at the top, with the people we have already in place.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful

    There's an underclass of temporary workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at PetSmart full-time (more than a year)

    Pros

    Great campus! Most coworkers are good people. You can bring your pets on Fridays. Most of the other Pros are only able to be enjoyed by permanent employees. BTW, I'm referring to the headquarters.

    Cons

    I worked with amazingly bright hard workers who had been there for 3-5 years, yet were still TEMPORARY employees with no benefits. The smartest coworker I had possessed a Bachelors' degree, multiple certifications, had an incredible work ethic... and they refused to hire him on. No benefits, no 401K, no health insurance. And you see this again and again. This makes for an AWKWARD experience when all the PetSmart employees go on "team building" trips to increase morale every week, and 75% of your coworkers are left behind. Sometimes they're lucky to eat stale leftovers from the team-building meetings though... who doesn't enjoy a platter that's already been picked at by 30 people?
    Some coworkers are real jerks- the kind of guys that are stubborn, stuck in their ways, resentful of new people and resistant to change. They've been there for years, they're impatient, they're miserable, they're used to it, and they're threatened by new employees who are different from them. You'll see that anywhere though.

    Advice to ManagementAdvice

    Hire Your Good Employees. Stop creating an underclass. This ONLY builds resentment. By the time they're finally hired on IN FIVE TO SEVEN YEARS... it's too late. Spirit killed, soul crushed. These people dedicate their lives to you, they have children to support. Do the right thing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful

    Political, political, political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Phoenix, AZ
    Former Employee - Operations Manager in Phoenix, AZ

    I worked at PetSmart full-time (more than a year)

    Pros

    PetSmart has an excellent compensation program and excellent benefits. In general, the people there are very nice. They invest a lot in employee training on an ongoing basis.

    Cons

    The organization is highly political. In order to get anything done, you have to socialize it over and over again with everyone and their brother so everyone has 'buy-in' on every decision.

    Advice to ManagementAdvice

    Overall, there is a lack of accountability to deliver results and the goals delivered are lip-service goals. They have no sense of urgency and it's a big cheerleading parade.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. 3 people found this helpful

    AWFUL.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SSG in Phoenix, AZ
    Former Employee - SSG in Phoenix, AZ

    I worked at PetSmart full-time (more than a year)

    Pros

    Bringing your pet to work

    Cons

    Unless you drink the Kool-Aid you are not allowed to be yourself or have your own ideas. They glamorize all the buyers and don't give credit where credit is due. The Buyer Techs do ALL the work. The buyers make WAY too much money for what they do (and they are wondering why the are in a current crisis!) There are too many hands in the cookie jar and too many people are involved in simple decisions. The HR team is the WORST possible HR team in the history of any organization. There are no checks and balances and they are the worst offenders of "doing the right thing." I would never look to HR for any sort of guidance. They create postions for the most onscure jobs but can't pay the people who actually do a real job more money

    Advice to ManagementAdvice

    Stop making the management team appear as "celebrities."

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful

    Retail store review - PetCare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Petcare Associate in Phoenix, AZ
    Former Employee - Petcare Associate in Phoenix, AZ

    I worked at PetSmart part-time (more than 3 years)

    Pros

    Very easy entry level jobs in retail. They give you a lot of training (paid) and most managers are pretty cool. Great PTO and health benefits.

    Cons

    The pay for beginning management in retail is somewhere between $10 and $12 an hour. Really? That's pretty low.

    Recommends
    Positive Outlook
    Approves of CEO

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