PetSmart Reviews

Updated July 24, 2015
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93 Employee Reviews

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  1. Helpful (1)

    Good culture for the most part

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Phoenix, AZ
    Current Employee - Management in Phoenix, AZ

    I have been working at PetSmart full-time (More than 5 years)

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    Casual attire, Bring pets to work everyday, fitness facility on campus, daycare on campus, pet events on campus

    Cons

    lots of politics and favoratism


  2. Good company that has a heart.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Phoenix, AZ
    Current Employee - Management in Phoenix, AZ

    I have been working at PetSmart full-time (More than 5 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    The people are exceptionally nice and make every effort to work together in a collaborative manner.

    Cons

    Company is working hard to catch up in all the technology spaces and is experiencing significant pressure from the investment community.

    Advice to Management

    Be bold and stick to the plan.


  3. Helpful (1)

    Good company who cares about you

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Care Specialist in Queen Creek, AZ
    Former Employee - Pet Care Specialist in Queen Creek, AZ

    I worked at PetSmart part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The employers seem like they actually care about you. They allow time off and a flexible schedule. They give good training and help you if you are struggling understanding something. They are patient and understanding with any issues you may have. You are able to interact with pets, which is always a pro.

    Cons

    They had bad hours, part time was about less than 20 hours a week. The pay was low as well. I would have stayed if I didn't like my other job better (airline employee).


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  5. Can't Beat the Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in Phoenix, AZ
    Former Intern - Intern in Phoenix, AZ

    I worked at PetSmart as an intern (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The culture is easy going, friendly, and there are dogs everywhere. They give you plenty of opportunities to grow your leadership skills and offer various trainings throughout the year. There is a lot of lateral movement within the company so you never feel stuck.

    Cons

    Reorganization is stressful and hurts morale, but it has to happen. It will get better!


  6. Helpful (2)

    Great passionate people, poor long-term company vision

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supply Chain in Phoenix, AZ
    Former Employee - Supply Chain in Phoenix, AZ

    I worked at PetSmart full-time (More than 5 years)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Campus is nice and animal-friendly, employees are generally very passionate about what they do, no dog and cat sales is a big plus in the stores (adoptions only). Very good training in some areas, depending on level of position and what department your'e in.

    Cons

    Poor long-term vision for the company, not protecting well enough against competition as more retailers get into the pet category. Not a great company-wide culture, really depends on the senior team leader in charge of your department. Get a good one and then have a good work environment. If not, well...

    Advice to Management

    Keep promises made to the employees, especially those made publicly. Spend more time with key people who know the company and industry to get their insights about what is changing, instead of hiring consultants.


  7. Helpful (5)

    Should and could be inspiring, but not

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Instructional Designer in Phoenix, AZ
    Former Employee - Instructional Designer in Phoenix, AZ

    I worked at PetSmart full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Pet parents and their pets really do come first. You can make a real difference to pets' and peoples' lives every day. There's a true commitment to giving back to the community on many levels and they're finally tooting their own horn about it. Great colleagues and good benefits. The senior team is great.

    Cons

    There are so many layers of management and each layer has to make its mark. Lots of micromanaging people. Little recognition for lots of effort. Seems to be getting worse. Hard to move from one area of the business to another.

    Advice to Management

    Trim out a few layers of middle managers. Ensure middle managers walk the walk and talk the talk. Give individual contributors more responsibility and recognition.


  8. Helpful (1)

    Loved it at first but within the last year it has been harder to love. I work in ever department mostly petcare and training.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dog Trainer Petcare Associate in Mesa, AZ
    Current Employee - Dog Trainer Petcare Associate in Mesa, AZ

    I have been working at PetSmart part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You get to work with animals of all sorts. It's great to seem all the animals that customers bring in as well. The employees for the most part are great, you'll always have some who are too slow or not friendly. The customers aren't always horrible either. Let's face it every retail job has "those" customers but you do get a lot that are happy and love to joke around just be friendly to all of them and you won't have as many of the bad ones.

    Cons

    Can be very demanding and lately hours have been cut corporate is asking A lot from their employees. They don't seem to care anymore about what they are doing to each employee they just care about what's going to make them the most money. :( depending of which department you're in it can be tedious and repesyative. Certain departments can even be gross at times so be okay with getting dirty.

    Advice to Management

    If you are kind to your employees and help out on the floor then your employees are more willing to help you. You still have to be tough when you have to be. Make sure to keep them on task but when their tasks are done don't be afraid to laugh a little and get to know your employees.


  9. Helpful (2)

    More interested in the bottom line than employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Phoenix, AZ
    Former Employee - Human Resources in Phoenix, AZ

    I worked at PetSmart full-time (More than 5 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The ability to bring pets to work at the corp office. Some of the family events that take place at the corp office.

    Cons

    Lots of favoritism, no employee development, poor employee treatment with in certain corp office departments. Management that doesn't care about their employees.

    Advice to Management

    To remember that the more that you take care of your employees the m ore they will take care of the customer.


  10. Helpful (2)

    A great company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Pet Trainer Instructor in Phoenix, AZ
    Former Contractor - Pet Trainer Instructor in Phoenix, AZ

    I worked at PetSmart as a contractor

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    It's fun to work for a company that has friendly, helpful people and has great leadership. Bringing your pet to work is fun and inspiring.

    Cons

    Working at PetSmart was a very positive experience. The stores are clean and well organized. The managers are focused on providing a great experience for customers and pets.

    Advice to Management

    The company should add smaller stores in smaller markets to better compete with the specialty pet stores that are popping up all over the place.


  11. Helpful (5)

    Layoffs at Corp to help the rich make more profit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative in Phoenix, AZ
    Current Employee - Administrative in Phoenix, AZ

    I have been working at PetSmart full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There are few great people and seeing dogs at work makes the atmosphere bearable. In theory it's a wonderful place.

    Cons

    It's difficult to get a promotion. Only a few get paid well and insurance is expensive. If you have a bad or difficult manager it can ruin your entire career.

    Advice to Management

    Why does the profit of a few (strangers) outweigh the lively hood of so many?



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