PetSmart Reviews in Phoenix, AZ

Updated September 26, 2014
Updated September 26, 2014
1,025 Reviews
3.3
1,025 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
182 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 83 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 35 reviews)


Cons
  • Still a retail job, hard to get to full time if you aren't a groomer or manager (in 50 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 44 reviews)

More Highlights

65 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Friendly, caring culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Learning Team @ SSG  in  Phoenix, AZ
    Current Employee - Learning Team @ SSG in Phoenix, AZ

    I have been working at PetSmart full-time for more than a year

    Pros

    Casual dress code, dog friendly office, on-campus Starbucks, collaborative work environment, opportunities for development, inspiring place to work, shared goals and strategies,

    Cons

    Some departments have odd organization structures, sometimes forced collaboration can impede productivity, the environment is sometimes territorial instead of competitive, which lowers productivity

    Advice to ManagementAdvice

    Continue along the path of making changes for the better, they are very apprecieated! (i.e. Lync, wireless, byod, casual dress, etc.)

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Capitalism at its worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Risk Analyst  in  Phoenix, AZ
    Former Employee - Risk Analyst in Phoenix, AZ

    I worked at PetSmart full-time for more than 5 years

    Pros

    Pets allowed in the office on Fridays.

    Cons

    It is a two tiered environement: The Haves = Management and the Have Nots = Everyone Else.
    Non-management employees are grist for the PetSmart moneymaking mill.

    Upper management appers to be motivated ONLY by Wall Street. This is very short sighted.
    Much like GM, decision making is some of the worst capitalism has to offer.

    Advice to ManagementAdvice

    Become enlightened.
    Treat all of your employees like they matter.
    Take the steps (and spend the money!) necessary to reduce and ultimately elliminate the daily injury of beloved pets entusted to your care.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    It was an okay experience...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Customer Service/PetCare  in  Scottsdale, AZ
    Current Employee - Cashier/Customer Service/PetCare in Scottsdale, AZ

    I have been working at PetSmart part-time for more than a year

    Pros

    The Store Manager was very understanding in all aspects of business. He truly cared about his employees, although, in my particular store the lower management was insufficient, careless, and lazy. Working with animals was not only fun, but also a learning experience. Great job for college students, high school grads, pet enthusiasts, and PetSmart is well known for creating opportunity.

    Cons

    Terrible lower management as noted above, taking care of sick animals although you were not told (or showed) how to properly nourish them leaving a sense of guiltiness. May have just been my individual store, but the environment was slightly hostile and passive aggressive.

    Advice to ManagementAdvice

    Be assertive...It is very simple. If lower management is not meeting (or even coming close) to their' required workload and responsibilities, the Store Manager needs to confront the guilty individual. I witnessed much passive aggressiveness towards lower management when a simple, "Do your job" was all that needed to be stated.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Working with animals is the part of working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Associate  in  Avondale, AZ
    Current Employee - Pet Care Associate in Avondale, AZ

    I have been working at PetSmart part-time for more than a year

    Pros

    Great pets, and some great employees who truly care.

    Cons

    Management issues, so far not able to advance.

    Advice to ManagementAdvice

    Have a Positive attitude, lead by example, recognize your workers for the job they do or don't do. Hold employees accountable. I've seen management at my store show favoritism and not for the job they do!

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    The experience varies depending what store you're at. My last store was dreadful. Management was out of control.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Pet Care Specialist  in  Gilbert, AZ
    Former Employee - Lead Pet Care Specialist in Gilbert, AZ

    I worked at PetSmart full-time for more than 5 years

    Pros

    The actual job was good.

    Cons

    No support. They make a big deal about being supported and easy to talk to but it you do you just get blamed.

    Advice to ManagementAdvice

    Listen to the associates when they say they're getting harassed. It's not like they're lying...

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Lifetime Care For Employees As Well As Pets

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salon Manager  in  Phoenix, AZ
    Current Employee - Salon Manager in Phoenix, AZ

    I have been working at PetSmart full-time for more than 10 years

    Pros

    Great Benefits, Great People, Great Vision

    Cons

    Lots of Inconvenient Hours, Needs To Improve In-Store Management

    Advice to ManagementAdvice

    Coach Like You Care About the Associate

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    It was a great first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional Bather  in  Mesa, AZ
    Former Employee - Professional Bather in Mesa, AZ

    I worked at PetSmart part-time for less than a year

    Pros

    Professional; working with animals is rewarding; decent pay; good team

    Cons

    There is a chance of getting bitten by dogs if you are not careful!

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Only good as a part time job to fill gaps in employment or make a little extra on side.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Tempe, AZ
    Former Employee - Cashier in Tempe, AZ

    I worked at PetSmart part-time for less than a year

    Pros

    Easy to get hired, can get a bit of extra money.

    Cons

    Low wages, low raises, only part time hours offered.

    Advice to ManagementAdvice

    Take steps to decrease employee turnover.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Friendly place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Purchasing  in  Phoenix, AZ
    Current Employee - Purchasing in Phoenix, AZ

    I have been working at PetSmart full-time for more than 5 years

    Pros

    Collaborative departments and development is supported and encouraged. You are allowed to bring your dogs to work every Friday. Leadership is very accessible and interested in what your ideas are.

    Cons

    Career paths are underdeveloped. One can easily find themselves in a spot that is very difficult to promote out of.

    Advice to ManagementAdvice

    Work on your career paths along with succession planning. Retaining talent depends on it.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Fantastic

    Former Employee - Supply Chain Management Intern  in  Phoenix, AZ
    Former Employee - Supply Chain Management Intern in Phoenix, AZ

    I worked at PetSmart as an intern for less than a year

    Pros

    Great company to work for. They care about their employees and really work to build a collaborated environment. The internship was 8 weeks long and you are given projects to work on.

    Cons

    Technologically behind, use of excel is an over kill. Need to know how to use these before coming in

    Recommends
    Positive Outlook
    Approves of CEO

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