PetSmart Reviews in Phoenix, AZ

Updated October 16, 2014
Updated October 16, 2014
1,064 Reviews
3.2
1,064 Reviews
Rating Trends

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PetSmart CEO David K. Lenhardt
David K. Lenhardt
200 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 85 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 35 reviews)


Cons
  • They are eliminating many full-time positions to avoid paying vacations and healthcare (in 52 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 44 reviews)

More Highlights

70 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    6 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandising in Phoenix, AZ
    Former Employee - Merchandising in Phoenix, AZ

    I worked at PetSmart full-time (more than 5 years)

    Pros

    Overall, this is a great company to work for. They are very inclusive and work/life balance focused. I enjoyed my time working there.

    Cons

    None, in comparison to other companies....this is heaven.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Very employee-focused company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lease Administration in Phoenix, AZ
    Former Employee - Lease Administration in Phoenix, AZ

    I worked at PetSmart full-time (more than 3 years)

    Pros

    Fun place to work. Many employee functions for team building and pleasure while encouraging productivity. I worked here for 3 years and enjoyed almost every minute of it. I worked at the HQ in Phoenix, AZ. Located near the highway so there's easy access and no real traffic. The RE department I worked in was growing fast and still is from what I hear from current employees there.

    Cons

    Not any real cons that I can think of.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Fun place for first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Care Specialist in Phoenix, AZ
    Former Employee - Pet Care Specialist in Phoenix, AZ

    I worked at PetSmart part-time (more than an year)

    Pros

    Friendly employees and manager, easy to move up, fun working with pets

    Cons

    managers change frequently, not very good pay raises

    Recommends
    No opinion of CEO
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  5. 1 person found this helpful  

    Nice but should be more fun than it is.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ssg Associate in Phoenix, AZ
    Current Employee - Ssg Associate in Phoenix, AZ

    I have been working at PetSmart full-time (more than 8 years)

    Pros

    Strong family support and actives catered toward families, like movie nights, carnivals ect. Not really anything though for professional singles.

    Great flexible work schedules and management supports and works around personal needs with little concerns.

    Work with and see pets all day. :-)

    Cons

    Lots of talk and long time to action. Chaotic management bc senior levels are too much in the weeds and controlling. They speak of leadership and empowerment but don't really walk it in all areas of company

    Nice to have pets but work environment is not set up to handle productive environment for people to bring pets. Very hectic and distracting work environment. Also some misbehaving and disruptive pets continue to be allowed bc management won't address bad behaviors.

    Advice to ManagementAdvice

    Trust and empower the working levels so that directors and vps can lead and working teams can make progress vs. endless cycles of meetings

    Create an environment that is not distracting for having lots of pets in building at one time. For example more offices and require those in cubes to keep pet in cube not open doggy day camps in offices or work cube rows. Too disruptive for others when dogs are romping in office. That should be reserved for the dog park or day camp.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Amazing company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandising Department - Corporate in Phoenix, AZ
    Current Employee - Merchandising Department - Corporate in Phoenix, AZ

    I have been working at PetSmart full-time (more than 3 years)

    Pros

    Great people and great culture! I enjoy going to work everyday.

    Cons

    As with any corporation, certain times of the year/projects require working over 40 hours a week.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Friendly, caring culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Learning Team @ SSG in Phoenix, AZ
    Current Employee - Learning Team @ SSG in Phoenix, AZ

    I have been working at PetSmart full-time (more than an year)

    Pros

    Casual dress code, dog friendly office, on-campus Starbucks, collaborative work environment, opportunities for development, inspiring place to work, shared goals and strategies,

    Cons

    Some departments have odd organization structures, sometimes forced collaboration can impede productivity, the environment is sometimes territorial instead of competitive, which lowers productivity

    Advice to ManagementAdvice

    Continue along the path of making changes for the better, they are very apprecieated! (i.e. Lync, wireless, byod, casual dress, etc.)

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Capitalism at its worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Risk Analyst in Phoenix, AZ
    Former Employee - Risk Analyst in Phoenix, AZ

    I worked at PetSmart full-time (more than 5 years)

    Pros

    Pets allowed in the office on Fridays.

    Cons

    It is a two tiered environement: The Haves = Management and the Have Nots = Everyone Else.
    Non-management employees are grist for the PetSmart moneymaking mill.

    Upper management appers to be motivated ONLY by Wall Street. This is very short sighted.
    Much like GM, decision making is some of the worst capitalism has to offer.

    Advice to ManagementAdvice

    Become enlightened.
    Treat all of your employees like they matter.
    Take the steps (and spend the money!) necessary to reduce and ultimately elliminate the daily injury of beloved pets entusted to your care.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    It was an okay experience...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Customer Service/PetCare in Scottsdale, AZ
    Current Employee - Cashier/Customer Service/PetCare in Scottsdale, AZ

    I have been working at PetSmart part-time (more than an year)

    Pros

    The Store Manager was very understanding in all aspects of business. He truly cared about his employees, although, in my particular store the lower management was insufficient, careless, and lazy. Working with animals was not only fun, but also a learning experience. Great job for college students, high school grads, pet enthusiasts, and PetSmart is well known for creating opportunity.

    Cons

    Terrible lower management as noted above, taking care of sick animals although you were not told (or showed) how to properly nourish them leaving a sense of guiltiness. May have just been my individual store, but the environment was slightly hostile and passive aggressive.

    Advice to ManagementAdvice

    Be assertive...It is very simple. If lower management is not meeting (or even coming close) to their' required workload and responsibilities, the Store Manager needs to confront the guilty individual. I witnessed much passive aggressiveness towards lower management when a simple, "Do your job" was all that needed to be stated.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Working with animals is the part of working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Associate in Avondale, AZ
    Current Employee - Pet Care Associate in Avondale, AZ

    I have been working at PetSmart part-time (more than an year)

    Pros

    Great pets, and some great employees who truly care.

    Cons

    Management issues, so far not able to advance.

    Advice to ManagementAdvice

    Have a Positive attitude, lead by example, recognize your workers for the job they do or don't do. Hold employees accountable. I've seen management at my store show favoritism and not for the job they do!

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    The experience varies depending what store you're at. My last store was dreadful. Management was out of control.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Pet Care Specialist in Gilbert, AZ
    Former Employee - Lead Pet Care Specialist in Gilbert, AZ

    I worked at PetSmart full-time (more than 5 years)

    Pros

    The actual job was good.

    Cons

    No support. They make a big deal about being supported and easy to talk to but it you do you just get blamed.

    Advice to ManagementAdvice

    Listen to the associates when they say they're getting harassed. It's not like they're lying...

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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