PetSmart Reviews in Phoenix, AZ

Updated August 28, 2014
Updated August 28, 2014
984 Reviews

3.3
984 Reviews
Rating Trends

Recommend to a friend
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PetSmart CEO David K. Lenhardt
David K. Lenhardt
164 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 67 reviews)

  • Worked as a hotel employee for two years - great hours (usually full time hours), long shifts (in 29 reviews)


Cons
  • There are not always full-time opportunities for interns available upon their graduation (in 44 reviews)

  • There are not enough employees there during the day at anytime, especially in the Pet Care department (in 38 reviews)

More Highlights

59 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Only good as a part time job to fill gaps in employment or make a little extra on side.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Tempe, AZ
    Former Employee - Cashier in Tempe, AZ

    I worked at PetSmart part-time for less than a year

    Pros

    Easy to get hired, can get a bit of extra money.

    Cons

    Low wages, low raises, only part time hours offered.

    Advice to ManagementAdvice

    Take steps to decrease employee turnover.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Fantastic

    Former Employee - Supply Chain Management Intern  in  Phoenix, AZ
    Former Employee - Supply Chain Management Intern in Phoenix, AZ

    I worked at PetSmart as an intern for less than a year

    Pros

    Great company to work for. They care about their employees and really work to build a collaborated environment. The internship was 8 weeks long and you are given projects to work on.

    Cons

    Technologically behind, use of excel is an over kill. Need to know how to use these before coming in

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    a nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ETL Developer  in  Phoenix, AZ
    Former Employee - ETL Developer in Phoenix, AZ

    I worked at PetSmart full-time for more than a year

    Pros

    you can take your pets to the company, work is not that heavy. it is a really a relaxing to work there.

    Cons

    can not learn too much

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great culture filled with opportunity for growth and a sense of accomplishment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at PetSmart as an intern for less than a year

    Pros

    Each person has a job that is critical to the success of the company
    The C-Suite is down in the trenches working side-by-side with you on current issues
    Collaborative environment
    You can bring your pet to work each Friday
    Family movie night each month

    Cons

    The pay is not the best, but it is on par with the industry

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Low pay for being responsible of lives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Petsmart PetsHotel Associate  in  Phoenix, AZ
    Current Employee - Petsmart PetsHotel Associate in Phoenix, AZ

    I have been working at PetSmart part-time for less than a year

    Pros

    One on one animal interaction, connection with pet parents, unique experiences with many animals, good store flow interactions.

    Cons

    Poop lots of weird poop, Lots of cleaning and chemicals, Low pay, Easily replaceable, Not much room for promotion, Labor not equal

    Advice to ManagementAdvice

    Adjust pay according to what each area has to do in terms of labor.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Marketing Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Intern  in  Phoenix, AZ
    Former Employee - Marketing Intern in Phoenix, AZ

    I worked at PetSmart as an intern for less than a year

    Pros

    Good Training, Talented People, Great perks

    Cons

    There are not always full-time opportunities for interns available upon their graduation

    Advice to ManagementAdvice

    Take time to move around the office and visit with your employees

  8.  

    Losing its culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Phoenix, AZ
    Current Employee - Project Manager in Phoenix, AZ

    I have been working at PetSmart full-time for more than 8 years

    Pros

    Nice campus
    Respectful of diversity of backgrounds
    Work life balance. (For most positions)
    Fun activities- but you are expected to make up the work

    Cons

    People promoted beyond their capability making bad decisions, and surrounding themselves with yes men.
    Really poor leaders promoted until they can do no more damage
    Lack of accountability for some positions

    Advice to ManagementAdvice

    For Director and VP, show some backbone, hold people accountable, Dont let bullys win.

    Recommends
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Overall great company to intern with!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern  in  Phoenix, AZ
    Current Employee - Intern in Phoenix, AZ

    I have been working at PetSmart as an intern for less than a year

    Pros

    Willing to fly me out to work at their corporate office as an intern, and pay for my summer housing, along with paying me hourly.

    Cons

    Nothing yet has come up.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Good place to start; not to stay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Pet Care Specialist  in  Phoenix, AZ
    Current Employee - Lead Pet Care Specialist in Phoenix, AZ

    I have been working at PetSmart part-time for more than 3 years

    Pros

    Friendly work environment, work with animals, good chance to gain retail experience. The various departments offer a range of learning experiences and tools that can be used later on in future endeavors.

    Cons

    Sub-par pay, not enough advancement opporunities. Had to leave after I did not receive a raise that I felt I deserved after three years with the company. A 20 to 30 cent raise every 6 months just won't cut it.

    Advice to ManagementAdvice

    Managers are friendly enough, but should do a better job of leading by example.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    PetSmart is a great place to work with immense focus on employee development and career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consumables Vendor Analyst  in  Phoenix, AZ
    Former Employee - Consumables Vendor Analyst in Phoenix, AZ

    I worked at PetSmart full-time for more than a year

    Pros

    PetSmart has a fast paced, high energy environment.

    Cons

    The biggest downside to working at PetSmart is having to live in Phoenix, which is the reason I ultimately left the company.

    Recommends
    Positive Outlook
    Approves of CEO

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