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Glassdoor is your free inside look at PetSmart reviews and ratings — including employee satisfaction and approval rating for PetSmart CEO Phil Francis. All 46 reviews posted anonymously by PetSmart employees.

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46 Reviews* in

CEO Approval

Company Rating

* Posted anonymously by PetSmart employees (updated Oct 17, 2009)

PetSmart Chairman and CEO Phil Francis

Phil Francis

Chairman and CEO

38% Approve

“Neutral”

3.1
1 - 10 of 46 PetSmart Reviews
  • Oct 17, 2009

    3.0

    PetSmart Lead Cashier:   (Current Employee)

    Pros

    Easy job, talk to people, help them out with their questions. Upper management (Store manager and operations manager) are normally awesome and knowledgeable.

    Cons

    Hours kept on being cut for the whole store. Working the trucks in the early morning/night is physically tough and can be boring.

    Advice to Senior Management

    Do not go back on your word about negotiations for hiring. i.e. The bait and switch is not a way to earn your employees respect and trust.

  • Pet Trainer in San Jose, CA:

    “Not too bad”

    Oct 17, 2009

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  • Anonymous in Mays Landing, NJ:

    “Not your typical pet store”

    Oct 12, 2009

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  • Professional Bather:

    “Not much good to say”

    Oct 10, 2009

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  • Cashier in Lexington, KY:

    “Like most retail work”

    Oct 9, 2009

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  • Pet Products Manager in Orlando, FL:

    “Crappy pay”

    Oct 7, 2009

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  • Lead Stocker in Fairless Hls, PA:

    “Its not bad at all.... If its your first job!”

    Oct 2, 2009

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  • Cashier:

    “Typical retail environment”

    Sep 21, 2009

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  • Pet Trainer:

    “frustating sometimes”

    Sep 18, 2009

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  • Pet Trainer:

    “Fun But Frustrating”

    Sep 9, 2009

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1 - 10 of 46 PetSmart Reviews
PetSmart Overview (PETM)
Web
www.petsmart.com
Industries
Size
5000+ Employees, $5B+ Revenue
HQ
Phoenix, AZ
Competitors


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