PetSmart

  www.petsmart.com
  www.petsmart.com

PetSmart Reviews

Updated December 16, 2014
Updated December 16, 2014
1,158 Reviews
3.1
1,158 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
241 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 97 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 38 reviews)


Cons
  • I was in the salon And asked to move to full time groomer for 6 months (in 58 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 50 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Atlanta, GA
    Current Employee - Store Manager in Atlanta, GA

    I have been working at PetSmart full-time (more than 10 years)

    Pros

    Best place to work at as far as retail. Good money. Good customers. Good working environment between managers and associates.

    Cons

    Always has been a very good growing company, but in the past year doesn't have good direction. It is hard knowing what is the objective day to day.

    Advice to ManagementAdvice

    More clear communication

    Recommends
    Negative Outlook
  2.  

    Fun place to work at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Cashier in Austin, TX
    Current Employee - Lead Cashier in Austin, TX

    I have been working at PetSmart

    Pros

    I love interacting with the dogs at checkout. I feel like I'm with family when I come in to work. Easy to move up.

    Cons

    Sometimes it seems like some of the staff and managers aren't proactive when there is a long line of customers at checkout. Full time hours would be nice for non-management positions.

    Advice to ManagementAdvice

    Please be proactive about helping customers at the front end.

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Better than average retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Presentation Manager
    Current Employee - Presentation Manager

    I have been working at PetSmart

    Pros

    Better than avg pay for midlevel retail managers. Pets and pet interactions are fun and different. Casual uniform. Solid benefits.

    Cons

    Very typical retail issues: hours, customers etc. Can at times be difficult to be promoted.

    Advice to ManagementAdvice

    As with any retail environment favortism and inconsistent expectations are based on the district manager or whomever drives the current vision strategy. Sometimes we get very mixed signals due to the dramatic changes or even overload of focus areas. Could benefit from more narrowed focal points.

    Neutral Outlook
    Approves of CEO
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  5.  

    Excellent workplace, people and corporate policy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Care Specialist in Eagan, MN
    Former Employee - Pet Care Specialist in Eagan, MN

    I worked at PetSmart

    Pros

    Received adequate pay raises
    15% discount off merchandise
    Friendly work environment
    Able to get cross trained into other positions for more hours

    Cons

    Not a lot of upward mobility - hired for a position, stay in that position
    Occasionally have to work overnight
    Early mornings depending on position
    Poor policy for removing bad employees

    Advice to ManagementAdvice

    When employees don't perform on the job they need to be addressed, it's overly frustrating working in a position with someone who doesn't work efficiently or consistently calls in sick or disappears on the job.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Love my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Manager in Omaha, NE
    Current Employee - Pet Care Manager in Omaha, NE

    I have been working at PetSmart full-time (more than 3 years)

    Pros

    Good benefits, good pay for managers, opportunities for promotions.

    Cons

    Long hours, consistently understaffed, communication gaps between the corporate office and stores can cause issues

    Advice to ManagementAdvice

    Allow enough labor hours to properly allow associates to assist all pet parents with their questions and needs.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Very supportive environment, loved working there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart

    Pros

    - Pets around the office
    - Great culture
    - Supportive of growing your skills in your role or exploring other roles
    - On-campus perks like cafe, gym, etc.

    Cons

    Can't think of any. Enjoyed my time with the company. There's a 20-word minimum for this and I can't think of anything to add.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    PetSmart is a great first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dog Bather in Lansing, MI
    Current Employee - Dog Bather in Lansing, MI

    I have been working at PetSmart part-time (more than an year)

    Pros

    flexible schedule, animals, raise opportunities, friendly, diversity

    Cons

    low pay, late hours, work on weekends, work on holidays

    Advice to ManagementAdvice

    Be friendly to all employees.

    Recommends
    Neutral Outlook
  9.  

    Good job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart

    Pros

    Nice environment, perks, training, working with animlas

    Cons

    Hours on the schedule, working nights

  10.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Specialist, Cashier in Myrtle Beach, SC
    Current Employee - Pet Care Specialist, Cashier in Myrtle Beach, SC

    I have been working at PetSmart part-time (less than an year)

    Pros

    You get to meet tons of animals. You learn do much about proper ways to take care of them also

    Cons

    Getting people to give you their email

    Advice to ManagementAdvice

    Giving equal hours to everyone sucks. People who work better need more hours and better shifts

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good place for a part time job

    • Work/Life Balance
    Current Employee - Part Time Cashier
    Current Employee - Part Time Cashier

    I have been working at PetSmart part-time (more than 5 years)

    Pros

    Flexible schedule, get to see animals all day

    Cons

    Average pay, customers can be challenging

    Recommends
    Positive Outlook
    Approves of CEO

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