PetSmart Reviews

Updated March 27, 2015
1321 reviews filtered by
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3.2
1,321 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
296 Ratings

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 97 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 38 reviews)

Cons
  • I was in the salon And asked to move to full time groomer for 6 months (in 58 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 50 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Great place to work while in school

    • Work/Life Balance
    Former Employee - Cashier in Traverse City, MI
    Former Employee - Cashier in Traverse City, MI

    I worked at PetSmart part-time (less than a year)

    Pros

    You get to interact with all sorts of dogs (and the occasional cat on a leash), and my fellow employees were always great to be around. They were also great about working with employee's schedules for college. The atmosphere is pretty laid back.

    Cons

    PetSmart has breed discriminatory rules for their Pets Hotel and Doggy Day Care, but will happily take your money for training. The store I worked at did not have a Pets Hotel and I was unaware of the policies at the time, but for this reason will no longer shop there, or be an employee again.

    Advice to ManagementAdvice

    BSL has been proven time and time again to be ineffective, and is not supported by the AVMA or any other informed organizations. As a company who is so visible in the pet care community, it's really sad that you have these unnecessary, outdated rules that most of your employees strongly disagree with.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Best retail company I've been employed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Cashier in Atlanta, GA
    Current Employee - Cashier in Atlanta, GA

    I have been working at PetSmart part-time (less than a year)

    Pros

    Positive interactions, great management team, during training they focused on where I excelled, mistakes are corrected but in a respectful and educational manner, just a great team

    Cons

    Cons? It'd be great if there was antibacterial gel at the registers.

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. Great company with awesome staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    Enjoy the full time benefits

    Cons

    Never had a problem there

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Bathers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional Bather in Latham, NY
    Former Employee - Professional Bather in Latham, NY

    I worked at PetSmart full-time (more than 3 years)

    Pros

    You can get to know your customers and create a bond with them. There is opportunity to become a groomer. You will learn a ton about animals and dogs that you can pass on to your friends, families and customers to help them out.

    Cons

    Very high stress environment, fast pace.

    Advice to ManagementAdvice

    You need to be more flexible with bather schedules and treat them as equals to groomers. Sometimes it we feel belittled.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. Overall the Company is good to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    Vacation and sick time is earned easily. Employee discount is nice.

    Cons

    Health insurance is kind of expensive. I worked in one of the top 10 stores and it was very demanding physically. I enjoyed most of my tenure but in the end the management was too hostile.

    Recommends
    Positive Outlook
  7. Great company to start out with!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Coordinator in Bethel, PA
    Current Employee - Human Resources Coordinator in Bethel, PA

    I have been working at PetSmart full-time (more than 3 years)

    Pros

    I get to share my love for animals with everyone I work with.

    Cons

    Can be stressful at times.

    Recommends
    Positive Outlook
  8. Pretty good !

    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    Great environment, you learn a lot ! 15% discount.

    Cons

    I had no problem until I went on a medical leave. Before I came back I told them just to stick to my 30+ hour schedule, and for two weeks straight I only was receiving 10 hours a week. Put my two weeks notice in, one week was 6 hours, the next was 3.

    Advice to ManagementAdvice

    When someone quits and gives a two week notice, and comes to every shift - don't label them as unrehirable.

    Recommends
  9. Great company, fun enviroment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart

    Pros

    Great culture, everyone is nice and genuinely cares.

    Cons

    The compensation is not the best and company is under a lot of pressure from investors right now.

    Recommends
    Negative Outlook
    Approves of CEO
  10. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart full-time (more than 8 years)

    Pros

    Work family, management, time off

    Cons

    Pay, hours worked, late hours

    Recommends
    Neutral Outlook
  11. Great work area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    Leadership, Prices, Advancement, Loyal, Great work area

    Cons

    manager positions are hard to move up in if store if fully staffed

    Recommends
    Negative Outlook
    Disapproves of CEO

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