PetSmart Reviews

Updated August 26, 2015
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3.1
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Approve of CEO
PetSmart President & CEO Michael Massey
Michael Massey
73 Ratings

Pros
  • Working with animals care culture (in 97 reviews)

  • Excellent medical benefits for full time staff (in 38 reviews)

Cons
  • Getting full time is next to impossible (in 58 reviews)

  • I definitely also believe the Pet Care responsibilities are very high for the min (in 50 reviews)

More Pros and Cons

1,658 Employee Reviews

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  1. Professional Dog bather

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at PetSmart part-time

    Pros

    fun, never boring, steady hours

    Cons

    a lot of work, can be stressful


  2. Am I satisfied at Petsmart. Of course. Could it be better. Of course. But hey I can't complain

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dog Bather in Mountain View, CA
    Current Employee - Dog Bather in Mountain View, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    Some pros of my job are the people I work with and the dogs. I love working with animals.

    Cons

    Cons to being a dog bather are that people automatically assume I have no idea how they're doc acts.

    Advice to Management

    Don't take us for granted


  3. Great company on the rise

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart (More than 3 years)

    Pros

    PET PARENTS! and their "children". The customers are great and most feel like they are a part of the Petsmart family. Fellow associates. Flexibility with schedule

    Cons

    Maybe it's just my store but nobody has been promoted from within my store in 2 years. The pay should be much better for managers. Picking up after dogs when their owners don't.

    Advice to Management

    Store management should always be developing associates so that they have the tools at the next level


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  5. Happy place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart part-time

    Pros

    The animals you get to meet Coworkers are pretty cool Mandatory break

    Cons

    "Pet parents" can be pretty uptight Customers still want to use coupons that are expired


  6. Helpful (2)

    Pet Care Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Care Associate in Canton, GA
    Former Employee - Pet Care Associate in Canton, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart part-time (More than 8 years)

    Pros

    Working with animals was awesome! Coworkers were very friendly most of the time. Very positive environment and definitely room to grow and advance if you're willing to put the work in.

    Cons

    Very oriented in selling, selling, selling, almost to where you start feeling pressured to sell. Too much attention goes to how much the store made "on this day last year." Animals constantly getting sick. Sometimes the sick room would be completely over flowing. You can catch ringworm from the small pets always breaking out with it. Maintaining habitats can get really cumbersome and you do it alone and have to have it done by 9 am. Hours are super early in order to clean habitats. Moving up in company can take 6 months, but could also take 3 years. Who knows when you will move up.

    Advice to Management

    There is really not much they can do since they are at the mercy of upper level corporate honchos.


  7. Helpful (1)

    PetSmart

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart full-time

    Pros

    The people are friendly and the pets can help take your mind off all the work that you have to get done. The discount at 15% is alright.

    Cons

    The managers are leaned on heavily to pick up the slack. Problematic associates are not fire but are "rehabilitated". District manager is out of touch with what we deal with at the store level as far as people calling out that they want let us fire. Angry customers. We are expected to do customers service but we have a laundry list of stuff to do and get berated if it doesn't get done.

    Advice to Management

    Either keep your head down and say yes to the man or get out. If they pay is enough to keep you going than just remember that you only have to be there for 8 hours a day or so.


  8. Merchandising and Inventory Leader /PM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandising and Inventory Leader in Nanuet, NY
    Current Employee - Merchandising and Inventory Leader in Nanuet, NY
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Generally speaking it a good place to work.People are friendly and if you love pets it's a place where you can be happy.

    Cons

    Sometimes it's a lot of nonsense when they change policies, they try to change without to involve people from field.Communication it's not what should be for a successful business but with right DM you can understand better what exactly they want to change.

    Advice to Management

    Be yourself if you are into management, here it's not place for everybody.


  9. Early Morning Stocker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Morning Stocker in Elk Grove Village, IL
    Current Employee - Morning Stocker in Elk Grove Village, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    - Awesome co-workers - Being around Animals - You have a lot of room for advancement in the company - Have the whole day to do what you want

    Cons

    -Too much to do in such little time - Pricing gets intense when there are over 3,000 tags to remove and put back

    Advice to Management

    Talk with employees more about what they need to improve on. Help with trucks and stock when there is a lot to do in such little time


  10. Helpful (1)

    Great Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in San Antonio, TX
    Current Employee - Operations Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I like the environment. its very laid back and easy

    Cons

    Pricing is so time consuming! Take down 3500 price tags just to put BACK UP ANOTHER 3500 mostof which are the SAME price!!

    Advice to Management

    Fix small tasks to make over all tasking more realistic


  11. PetSmart, Inc

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Construction Manager/Manager of Development, Budgets, Contracts in Phoenix, AZ
    Former Employee - Senior Construction Manager/Manager of Development, Budgets, Contracts in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    PetSmart was a great place to work for almost 17 years. Great pay, benefits and the environment/campus was what I would say the best environment I have ever worked in. The culture at PetSmart was excellent.

    Cons

    I made it through 3 layoffs but was finally let go in May of 2015

    Advice to Management

    Continue to focus on people development and promote from within.



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