PetSmart Reviews

Updated September 1, 2015
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Approve of CEO
PetSmart President & CEO Michael Massey
Michael Massey
78 Ratings

Pros
  • Working with animals care culture (in 97 reviews)

  • Excellent medical benefits for full time staff (in 38 reviews)

Cons
  • Getting full time is next to impossible (in 58 reviews)

  • I definitely also believe the Pet Care responsibilities are very high for the min (in 50 reviews)

More Pros and Cons

1,673 Employee Reviews

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  1. Fun Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than 3 years)

    Pros

    Lots of encouragement to interact with dogs and cats- for animal lovers its a fun place to work

    Cons

    Quotas and goals to sell certain things each week the focus changes- too many priorities.

    Advice to Management

    Go back to the basics and make it about what's best for Pet Parents and all the good things they are doing and helping them to do the others better.


  2. Great Starter Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Spanaway, WA
    Current Employee - Anonymous Employee in Spanaway, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    Fun environment, fast-paced, customer service, customizable schedule, expand to different departments.

    Cons

    Cheap pay, only part-time unless manager


  3. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Peoria, AZ
    Current Employee - Anonymous Employee in Peoria, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart (More than 3 years)

    Pros

    Good Company. Looks out for the community Looking outside the box, "one more thing" to become successful.

    Cons

    Still young with new buy out. Favoritism with senior management.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. great place to learn about animals

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Get to work with animals lots of chances to learn new things about different types of animals coworkers are friendly

    Cons

    hours can vary I prefer part-time, but if your looking for a full-time job it's best to look else where

    Advice to Management

    please learn more about the pet care department. sometimes we(your workers) have a question that can't be answered by the managers.


  6. Professional Dog bather

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at PetSmart part-time

    Pros

    fun, never boring, steady hours

    Cons

    a lot of work, can be stressful


  7. PetsHotel Associate

    • Work/Life Balance
    • Culture & Values
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook

    I worked at PetSmart (Less than a year)

    Pros

    In the PetsHotel you get to directly interact with the dogs and cats. The other employees are friendly and management works with you as much as possible to coordinate your schedule with your other life obligations.

    Cons

    It's necessary in the PetsHotel, but still a con to have to work on holidays such as Thanksgiving and Christmas.


  8. Am I satisfied at Petsmart. Of course. Could it be better. Of course. But hey I can't complain

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dog Bather in Mountain View, CA
    Current Employee - Dog Bather in Mountain View, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    Some pros of my job are the people I work with and the dogs. I love working with animals.

    Cons

    Cons to being a dog bather are that people automatically assume I have no idea how they're doc acts.

    Advice to Management

    Don't take us for granted


  9. Great company on the rise

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart (More than 3 years)

    Pros

    PET PARENTS! and their "children". The customers are great and most feel like they are a part of the Petsmart family. Fellow associates. Flexibility with schedule

    Cons

    Maybe it's just my store but nobody has been promoted from within my store in 2 years. The pay should be much better for managers. Picking up after dogs when their owners don't.

    Advice to Management

    Store management should always be developing associates so that they have the tools at the next level


  10. Happy place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart part-time

    Pros

    The animals you get to meet Coworkers are pretty cool Mandatory break

    Cons

    "Pet parents" can be pretty uptight Customers still want to use coupons that are expired


  11. Helpful (2)

    Pet Care Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Care Associate in Canton, GA
    Former Employee - Pet Care Associate in Canton, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart part-time (More than 8 years)

    Pros

    Working with animals was awesome! Coworkers were very friendly most of the time. Very positive environment and definitely room to grow and advance if you're willing to put the work in.

    Cons

    Very oriented in selling, selling, selling, almost to where you start feeling pressured to sell. Too much attention goes to how much the store made "on this day last year." Animals constantly getting sick. Sometimes the sick room would be completely over flowing. You can catch ringworm from the small pets always breaking out with it. Maintaining habitats can get really cumbersome and you do it alone and have to have it done by 9 am. Hours are super early in order to clean habitats. Moving up in company can take 6 months, but could also take 3 years. Who knows when you will move up.

    Advice to Management

    There is really not much they can do since they are at the mercy of upper level corporate honchos.



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