PetSmart Reviews

Updated September 15, 2014
Updated September 15, 2014
995 Reviews
3.3
995 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
172 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 67 reviews)

  • Worked as a hotel employee for two years - great hours (usually full time hours), long shifts (in 29 reviews)


Cons
  • There are not always full-time opportunities for interns available upon their graduation (in 44 reviews)

  • There are not enough employees there during the day at anytime, especially in the Pet Care department (in 38 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Work Hard, Gain Respect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Stocker, Pet Care Specialist  in  Harrisonburg, VA
    Former Employee - Cashier/Stocker, Pet Care Specialist in Harrisonburg, VA

    I worked at PetSmart part-time for more than 3 years

    Pros

    The company is a chain, so the rules and standards are pretty black and white. I never got surprised by "getting called into the office for a talk" at this company because I tried my hardest to follow the rules and own up to and apologize for any mistakes I made. The Management sees a lot of different employees come through, so if you stay a while, work hard, and cover shifts, they will like you and be pretty helpful. (To be fair, 2 of the 8 or so managers that I have worked for at PetSmart were super kind, helpful, and understanding from day 1, but the majority take a while to get there.)

    Cons

    As I stated above, respect is earned at the 2 PetSmarts at which I have been employed. Some of the managers don't exactly start out warm and friendly to new employees. If you want a job where you have respect and a flexible schedule from day 1, this is probably not the best place for you. Work with them and they will work with you, but expect to put a little work in first.

    Advice to ManagementAdvice

    While the phrase 'Respect is earned not given' isn't exactly the kindest outlook on mankind, I understand that you see a turnover of employees that are not very motivated and you get tired of it. I suppose my suggestion would be to explain this to new employees and don't go over the top and get cranky with newbies over small things. Maybe sit them down and say something to the effect of what i said above, "Hey, look, John, we want to work with you and be helpful employers, but in this company we need a lot of structure, so what we need to see from you is that you are dedicated and diligent and that you want to work for us..." or something to that effect. I saw some people label managers as mean, when really, they weren't mean people, they just get frustrated with the turnover.

    Recommends
    Approves of CEO
  2.  

    Great, friendly place and company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Pet Care Specialist  in  Atlanta, GA
    Current Employee - Lead Pet Care Specialist in Atlanta, GA

    I have been working at PetSmart part-time for less than a year

    Pros

    Flexible hours and schedule, great pay, every week pay

    Cons

    sometimes the hours suck so its best for a little side job

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Fun to work for, but corporate's decisions are questionable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Pet Care Specialist  in  Shawnee, KS
    Current Employee - Lead Pet Care Specialist in Shawnee, KS

    I have been working at PetSmart full-time for less than a year

    Pros

    Fun work environment, everyone has each other's backs, management wants you o succeed.

    Cons

    Some decisions from corporate can be questionable.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dog Groomer  in  Woodstock, GA
    Former Employee - Dog Groomer in Woodstock, GA

    I worked at PetSmart part-time for more than 3 years

    Pros

    Great team of people to work with

    Cons

    chaotic on weekends in salon, to many roomers not enough tables to work on

    Advice to ManagementAdvice

    All managers should have to work as a bather in the grooming salon,

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Little bit of everything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Stylist  in  Newton, NJ
    Former Employee - Pet Stylist in Newton, NJ

    I worked at PetSmart full-time for more than 3 years

    Pros

    Good work environment, Loved working with animals

    Cons

    Management, and not really willing to re-train to help succeed

    Advice to ManagementAdvice

    Try not to be condescending, and give us opportunity to succeed

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Ok as a starting point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  New York, NY
    Former Employee - Assistant Manager in New York, NY

    I worked at PetSmart full-time for more than a year

    Pros

    Working with animals. Good products and services. Good benefits and many opportunities to grow.

    Cons

    Many employees are just there for a paycheck. Many rude customers. Upper management does not follow nor enforce rules and regulations equally.

    Advice to ManagementAdvice

    Do a better job at enforcing rules and regulations.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    wondereful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Grooming Assistant  in  Phoenix, AZ
    Former Employee - Grooming Assistant in Phoenix, AZ

    I worked at PetSmart full-time for more than a year

    Pros

    interacting with animals and pet parents ofcourse and offering advice.

    Cons

    takes a long time to advance in the co.

    Advice to ManagementAdvice

    doing great actually

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Very people and family oriented company that values it's people and community.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart full-time for more than 3 years

    Pros

    Flexible management - as long as you get your work done, they are very flexible to personal and family needs.
    Desire to be the best
    Great people

    Cons

    All new management not very strong. They aren't sticking yo what they feel and are being too easily influenced.
    Unstable environment currently

    Advice to ManagementAdvice

    Stick yo your guns and what you know. Don't be influenced by bully investors.

    Recommends
    Negative Outlook
    Disapproves of CEO
  10.  

    We are in panic mode- current store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Los Angeles, CA
    Current Employee - Store Manager in Los Angeles, CA

    I have been working at PetSmart full-time for more than 8 years

    Pros

    Everyone there genuinely cares about pets.

    Cons

    Constant labor cuts, investment in technology too little too late. Cuts only happen at store level. They are phasing out full time manager positions for lower level managers. There are at least 4 open manger positions in my district that no one wants- people interested in management generally need full time benefits. Who wants to be a "manager" responsible for a department yet only in the store for 28 hours a week or less.

    Advice to ManagementAdvice

    Either invest in people or don't. Change strategy to be like Walmart/ Target or go smaller. "Mid Box" isn't a viable category anymore.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at PetSmart full-time for more than 3 years

    Pros

    Great company! Inspiring and motivational place to be with great leaders.

    Cons

    Customers complaints are a pain. Signage issue continues and all registers need to be updated with surrounding retailers

    Advice to ManagementAdvice

    Not enough opprtunties to move up from Store Manager position

    Recommends
    Positive Outlook
    Approves of CEO

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