PetSmart Reviews

Updated March 27, 2015
1321 reviews filtered by
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3.2
1,321 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
296 Ratings

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 97 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 38 reviews)

Cons
  • I was in the salon And asked to move to full time groomer for 6 months (in 58 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 50 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Best retail company I've been employed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Cashier in Atlanta, GA
    Current Employee - Cashier in Atlanta, GA

    I have been working at PetSmart part-time (less than a year)

    Pros

    Positive interactions, great management team, during training they focused on where I excelled, mistakes are corrected but in a respectful and educational manner, just a great team

    Cons

    Cons? It'd be great if there was antibacterial gel at the registers.

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Great company with awesome staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    Enjoy the full time benefits

    Cons

    Never had a problem there

    Recommends
    Positive Outlook
  3. Bathers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional Bather in Latham, NY
    Former Employee - Professional Bather in Latham, NY

    I worked at PetSmart full-time (more than 3 years)

    Pros

    You can get to know your customers and create a bond with them. There is opportunity to become a groomer. You will learn a ton about animals and dogs that you can pass on to your friends, families and customers to help them out.

    Cons

    Very high stress environment, fast pace.

    Advice to ManagementAdvice

    You need to be more flexible with bather schedules and treat them as equals to groomers. Sometimes it we feel belittled.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. Great company to start out with!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Coordinator in Bethel, PA
    Current Employee - Human Resources Coordinator in Bethel, PA

    I have been working at PetSmart full-time (more than 3 years)

    Pros

    I get to share my love for animals with everyone I work with.

    Cons

    Can be stressful at times.

    Recommends
    Positive Outlook
  6. Great company, fun enviroment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart

    Pros

    Great culture, everyone is nice and genuinely cares.

    Cons

    The compensation is not the best and company is under a lot of pressure from investors right now.

    Recommends
    Negative Outlook
    Approves of CEO
  7. Great work area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    Leadership, Prices, Advancement, Loyal, Great work area

    Cons

    manager positions are hard to move up in if store if fully staffed

    Recommends
    Negative Outlook
    Disapproves of CEO
  8. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart full-time (more than 8 years)

    Pros

    Work family, management, time off

    Cons

    Pay, hours worked, late hours

    Recommends
    Neutral Outlook
  9. Appreciative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Oklahoma City, OK
    Current Employee - Cashier in Oklahoma City, OK

    I have been working at PetSmart

    Pros

    Flexibility, pay, co-workers, and hours

    Cons

    weird hours such as working 4 hours for 5 days

    Recommends
    Positive Outlook
    Approves of CEO
  10. Great part time job while going to school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    Flexible hours, decent pay, get to learn about different animals and see dogs all day

    Cons

    My biggest frustration was working with people who didn't care about the job and would call in constantly and management wouldn't do anything about it.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Specialist in Dallas, TX
    Current Employee - Pet Care Specialist in Dallas, TX

    I have been working at PetSmart

    Pros

    Good environment, fun job also.

    Cons

    Customers, some are very irritating at times

    Advice to ManagementAdvice

    Higher pay.

    Recommends
    Neutral Outlook
    Approves of CEO

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