PetSmart

  www.petsmart.com
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PetSmart Reviews

Updated Jul 30, 2014
All Employees Current Employees Only

3.1 925 reviews

80% Approve of the CEO

PetSmart CEO David K. Lenhardt

David K. Lenhardt

(148 ratings)

56% of employees recommend this company to a friend

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 67 reviews)

  • Worked as a hotel employee for two years - great hours (usually full time hours), long shifts (in 29 reviews)


Cons
  • There are not always full-time opportunities for interns available upon their graduation (in 44 reviews)

  • There are not enough employees there during the day at anytime, especially in the Pet Care department (in 38 reviews)

More Highlights
925 Employee Reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Things never get better, only worse.

    Petcare Associate (Former Employee) Bessemer, AL

    ProsThe flexible hours are great. Corporate is great. They have the right idea, but they are severely lacking. Most of the employees are unhappy. The place is terrible.

    ConsThe pay is terrible. Do not expect a raise, EVER. They want you to know so much but pay you so little. Management sucks and are impossible to talk to. The customers are the worst. They are idiots when it comes to animals and will not allow anyone to educate them. They know best.

    Advice to Senior ManagementMy advice to management would be for them to be more approachable. For them to WANT to learn, and for them to pay their employees more.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Cashier

    Cashier (Former Employee) Kanata, ON (Canada)

    ProsEasy, has benefits, has great rules and regulations if the damn location follows them.

    ConsThey didn't follow the rules, cruel to the animals, sold them them as live feed.

    Advice to Senior ManagementEnforce the rules.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Deceptive Fortune 500 Company

    Store Manager (Former Employee) Los Angeles, CA

    ProsGood pay until they find someone to replace you for less $$$. In my former district comprised of 10 Store Managers, all but 3 are left. The ones left were hired in at a much lower salary than all those who left or were fired. I know because I conducted the interviews for the new Store Managers.

    ConsSenior management does not follow the company initiatives such as the CARE model for associates. Since it was a program made up to look good for Wallstreet, they only expect store personnel to follow the program. Upper management does not CARE about anyone. You are just a number and your target date for removal is TBD.

    Advice to Senior ManagementGet a new CEO!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Worst place to work for unless your a kid.

    Pet Care Specialist (Current Employee) Brampton, ON (Canada)

    Prosyou get to see animals.

    ConsMost immature place I ever worked for, managers act like little kids who pass on there work to the associates and taking all the credit. Massive amount of favourtisim to certain people, only hire woman , new managers every 6 months, Roumers spread everyday , there is no security and human resourse do not care for there associates there sapposed to protect. Sexual assault all the time and managers will not do nothing . managers act like there kids in high school. Managers belittle other managers infront of associates. By far the worst ran company I ever worked for.

    Advice to Senior Managementworst management ive ever worked for , store and operations manager is absolutely useless, Massive favourtisim , don't do nothing about sexual harassment, very rude and on power trips, very immature, do absolutely nothing for the company besides spread roumers. NO security, anything you tell them will get around the store immidiatly. Belittles everyone taking away any dignity they have.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Don't even think twice about it.

    Cashier (Former Employee) Metairie, LA

    ProsWorking with animals, coworkers are decent, little discount 15%, good employee coupons, first to know about sales.

    Consmanagement is literally the worst i've ever worked with, no room for advancement, trust me after 3 years of broken promise after broken promise I realized it was time to move on from a job where they try to fire you for things you haven't even done, My store manager was the the most idiotic, not to mention perverted jerk there is, not to mention a female manager who "punished" her employees if she was in a bad mood, the hours are terrible fluctuating from 11 hours to full time status even though you will NEVER become full time with this company, you will come in on your days off, work doubles, and work your butt off to no availability, you'll never get any praise, you'll be verbally abused, and mistreated, recieving the "short end of the stick" time and time again, do yourself a favor and never EVER work for petsmart. Working with animals is VERY rewarding, but it is not worth it, not to mention these poor animals are overbred, and die far too often within our care because managers do not know how to do their jobs or make sure their employees are doing theres. This company is full of lazy people, don't be the new employee that has to do a million and one things because no one is doing their jobs correctly.

    Advice to Senior ManagementPay attention to the people you allow to be in charge of your entire store, make your open door policy much more evident so that people are not afraid to be bashed for speaking to their district managers without reprecussions, and make your firing policy much easier, people who do not deserve their jobs should not be allowed to keep them.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    If only not for the management

    Petcare Associate (Current Employee) Westminster, MD

    ProsInteresting work environment. You definitely learn a lot about animals which is awesome for people who love animals. Get to be around animals which is also awesome. Can get nice early shifts especially in petcare and stocking.

    ConsBy far one of the worst teams of management i have ever worked for. Mainly due to the store manager who is an overbearing, micromanaging, condescending jerk. Most of the other managers reflect this persona to a smaller level. If you are on their favorites list you'll mostly be ok, but if you act like your life isn't dedicated to petsmart you will quickly fall from that list. They also like to live on a rewards and punishment system using your hours as the bait. There is virtually no breathing room in this work environment except on the rare night you get one of the few nice managers. It would be a fantastic job if they had decent management.

    Advice to Senior ManagementTo in store management i suggest they get off their highhorse and start treating their employees with more respect. At my location i have seen many good employees leave simply because they could no longer stand management. To upper management (ie. District and corporate management) i would suggest you start listening to your employees complaints and responding to them accordingly. Due to the arrogance allowed to florish amongst your in store management teams your entire company is quickly developing quite a negative image.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    This company is in a downward spiral

    Presentation Manager (Current Employee) Orange, CT

    ProsGetting to know regular customers

    ConsIncompetent corporate, poor choices when renewing products (GO RAW campaign, it's a joke within the company because it sounds like porn), poor training (you have to teach yourself most things because the training videos do nothing).
    Lowered pay for new associates since 2013, meaning less and less employees who care about animals or even customers. The promotions in the company are a joke, with the DM hand picking their favorites to move up the chain, oftentimes moving people into positions they have no business being in (I.e Pet Care Manager-this is a position that requires very niche knowledge that the company DOES NOT provide), and then the DM refuses to fix the problem. Hiring in STORE MANAGERS has always been a big no-no for me, these people have ZERO knowledge of how the company works and it takes a VERY long time for them to get it, if they ever do, meaning most stores do NOT have a strong manager and the inmates run the asylum. Lazy DMs will bounce good employees around like chess pieces throughout the district with no thought to how far away from home they are being sent.
    It takes FAR too long to fire poor performers, and good employees/managers burn themselves out picking up the slack.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    not so good

    Pet Trainer (Current Employee) Calgary, AB (Canada)

    Pros15% discount
    flexible schedule
    seeing all kinds of pets

    Constoo many friends of friends being hired
    conflicts of interest being ignored
    management doesn't have the nerve to fire anyone
    management living with other employes

    Advice to Senior Managementmanagement needs to listen to their employes and grow a set when it comes to policies and conflicts of interests

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    petcare associate

    Anonymous Employee (Former Employee) Everett, WA

    ProsNONE!!!! This is the most unorganized company i have ever worked for. They need to have managemant take classes on communication, diplomacy, and empathy. there is no room for advancement unless you are part of the clique.

    Consthey make you feel part of a team for the first 3 months, after that you are worthless, the management is deceitful, backstabbing, and abusive. Policy constantly changing, no budget to work with, the welfare of the animals are left in the care of untrained individuals who lack any understanding of information about the animals at hand. They are understaffed, and the scheduling is beyond ridiculous! get off at 11pm to be back at 5 am. 10 hr shift alone with no breaks and a crowded fishwall and being yelled at by management i need to up my customer service. this job is NOT for someone looking for a career. this job will break any confidence you once had, and leave you laying on a therapist couch.

    Advice to Senior Managementalot of you need to let go of the highschool chitter chatter, grow up and take action for the position you were hired for, were you bullied in highschool so now you take it out on the good employees who maybe a threat to your job?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Horrible, just horrible.

    Reptile and Bird Specialist (Former Employee) Tustin, CA

    ProsEducating customers, not to mention other employees, about animals.

    ConsThey neglect all of their animals, putting birds in disgustingly small glass boxes. No interaction with any of the animals for sale, who for the most part, are completely wild and afraid of humans. They sell any animal to ANYONE, even if they know nothing about the animal or how to care for it.
    They have a RETURN POLICY FOR DEAD ANIMALS!!!!!! You can bring them back to the store within, I think it was 2 weeks, and get a new one up to THREE (or four, I can't remember) TIMES. Obviously if you've neglected the animal you purchased, you should NOT be allowed to get another! Isn't that common sense???
    Also, EVERY SINGLE TIME I walk into a petsmart now, I find at least one dead beta fish. The only enjoyable part is seeing the employees reactions when I walk up to them with the dead finish in it's time plastic cup and say, "Swim bladder." The shock on their faces never gets old.

    Advice to Senior ManagementI do not care enough to take the time to advise them of anything. Just shut your animal mill of a store down.

    No, I would not recommend this company to a friend

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