PetSmart Reviews

Updated March 27, 2015
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3.2
1,321 Reviews
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Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
296 Ratings

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 97 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 38 reviews)

Cons
  • I was in the salon And asked to move to full time groomer for 6 months (in 58 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 50 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Great place to work while in school

    • Work/Life Balance
    Former Employee - Cashier in Traverse City, MI
    Former Employee - Cashier in Traverse City, MI

    I worked at PetSmart part-time (less than a year)

    Pros

    You get to interact with all sorts of dogs (and the occasional cat on a leash), and my fellow employees were always great to be around. They were also great about working with employee's schedules for college. The atmosphere is pretty laid back.

    Cons

    PetSmart has breed discriminatory rules for their Pets Hotel and Doggy Day Care, but will happily take your money for training. The store I worked at did not have a Pets Hotel and I was unaware of the policies at the time, but for this reason will no longer shop there, or be an employee again.

    Advice to ManagementAdvice

    BSL has been proven time and time again to be ineffective, and is not supported by the AVMA or any other informed organizations. As a company who is so visible in the pet care community, it's really sad that you have these unnecessary, outdated rules that most of your employees strongly disagree with.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. I love my job, but the management has made working here unbearable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Associate in Poland, OH
    Current Employee - Pet Care Associate in Poland, OH

    I have been working at PetSmart part-time (more than a year)

    Pros

    Around animals all day. Talking about animals all day. It's basically an animal lover's dream.

    Cons

    Management sucks. Understaffed. Under-payed. Undervalued. Discouraging.

    Advice to ManagementAdvice

    Get new managers.

    Doesn't Recommend
    Negative Outlook
  3. Best retail company I've been employed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Cashier in Atlanta, GA
    Current Employee - Cashier in Atlanta, GA

    I have been working at PetSmart part-time (less than a year)

    Pros

    Positive interactions, great management team, during training they focused on where I excelled, mistakes are corrected but in a respectful and educational manner, just a great team

    Cons

    Cons? It'd be great if there was antibacterial gel at the registers.

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. Great company with awesome staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    Enjoy the full time benefits

    Cons

    Never had a problem there

    Recommends
    Positive Outlook
  6. PetSmart PetsHotel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior PetsHotel PetCare Specialist in Issaquah, WA
    Current Employee - Senior PetsHotel PetCare Specialist in Issaquah, WA

    I have been working at PetSmart

    Pros

    -My PetsHotel Manager was amazing and so fun to work for.
    -The pets are adorable
    - Room for advancements & raises ( the first 3 months of work, I received 2 raises and a promotion)

    Cons

    - safety of our work environment was below average and no safety for slips are in place for workers in the kennels.
    - doggie play rooms smelled of urine and lacked any air ventilation in fish bowls.
    - Air conditioners were always broken
    - Concern for sick and contagious dogs were not a priority for separation and most times all the dogs would have cases of diarrhea.
    - kennel drains clogged all the time
    - Work shifts: double shifts back to back. No one wants to work the closing shift till night crew arrives at 11-11:30pm to then return to opening shift at 5am.

    Advice to ManagementAdvice

    Reconsider safety rules for anti slip options
    Reconsider cleansing solution for kennels- it doesn't sanitize enough to kill contagious bacteria

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. Alright experience overall. Well suited for students who just need a little cash to pay for small bills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Care Associate in Upper Marlboro, MD
    Former Employee - Pet Care Associate in Upper Marlboro, MD

    I worked at PetSmart part-time (more than a year)

    Pros

    Interacting with staff and animals, accommodating schedule, weekly pay

    Cons

    management, other co workers, pay

    Advice to ManagementAdvice

    Stop trying so hard to be friends with associates, and increase professionalism

    Doesn't Recommend
    Neutral Outlook
  8. Not the worst but certainly not the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Stocker in Holmdel, NJ
    Former Employee - Lead Stocker in Holmdel, NJ

    I worked at PetSmart full-time (more than a year)

    Pros

    Met some of the best people of my life

    Cons

    Management was down right immature and associates were no better.

    Advice to ManagementAdvice

    Grow up.

    Doesn't Recommend
    Negative Outlook
  9. good, fun part time job while i was in college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Care Specialist in Indianapolis, IN
    Former Employee - Pet Care Specialist in Indianapolis, IN

    I worked at PetSmart part-time (more than a year)

    Pros

    you get to see dogs all day long!

    Cons

    some customers don't bring their dogs with them

    Advice to ManagementAdvice

    keep loving animals and doing what you do

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. Bathers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional Bather in Latham, NY
    Former Employee - Professional Bather in Latham, NY

    I worked at PetSmart full-time (more than 3 years)

    Pros

    You can get to know your customers and create a bond with them. There is opportunity to become a groomer. You will learn a ton about animals and dogs that you can pass on to your friends, families and customers to help them out.

    Cons

    Very high stress environment, fast pace.

    Advice to ManagementAdvice

    You need to be more flexible with bather schedules and treat them as equals to groomers. Sometimes it we feel belittled.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. An good job for a first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Stocker in Ahwatukee, AZ
    Current Employee - Cashier/Stocker in Ahwatukee, AZ

    I have been working at PetSmart part-time (less than a year)

    Pros

    Great environment. Great energy. If you're an animal lover this is the starter job for you. You will make lots of friends.

    Cons

    The pay isn't great. Management is cool but sometimes you need a manager and not a friend to fool around with. Things hardly get done

    Advice to ManagementAdvice

    Check on your associates more often by making surprise visits. Stay on your mangers about raises and associate reports. Keep the same fun filled environment.

    Recommends
    Neutral Outlook
    Approves of CEO

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