PetSmart

  www.petsmart.com
  www.petsmart.com

PetSmart Reviews

Updated December 22, 2014
Updated December 22, 2014
1,166 Reviews
3.2
1,166 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
244 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 97 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 38 reviews)


Cons
  • I was in the salon And asked to move to full time groomer for 6 months (in 58 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 50 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Presentation Manager in Corpus Christi, TX
    Current Employee - Presentation Manager in Corpus Christi, TX

    I have been working at PetSmart

    Pros

    I love working here...its awesome

    Cons

    Inconsitency is a big problem

    Advice to ManagementAdvice

    See above

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Not good with employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stocker in Covina, CA
    Current Employee - Stocker in Covina, CA

    I have been working at PetSmart part-time (more than an year)

    Pros

    I love the fact that we get to work with animals.

    Cons

    Very low pay. They expect you to work only a certain number of hours a week and don't want you getting a 2nd job to live.

    Advice to ManagementAdvice

    Learn to pay more, give more hours, stop treating the employees unfairly.

    Doesn't Recommend
    Negative Outlook
  3.  

    Good High School job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Petcare Specialist in Plano, TX
    Former Employee - Petcare Specialist in Plano, TX

    I worked at PetSmart part-time (less than an year)

    Pros

    Got to work with great co workers and pretty good managers. Friendly culture.

    Cons

    Inflexible care standards meant many exotic animals suffered under sub-optimal conditions that were not allowed to be adjusted.

    Advice to ManagementAdvice

    Update your exotics care standards, they are outdated by ten years and lens you to selling sick reptiles.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Don't have much to say

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Products Manager in Alexandria, VA
    Current Employee - Pet Products Manager in Alexandria, VA

    I have been working at PetSmart full-time (more than 5 years)

    Pros

    You get to meet some wonderful people and play with their pet's (some exotic ones as well) in a safely manner.
    Good benefits and there is always room to move up based on performance.

    Cons

    It is retail, so that being said you will always have those customers that just need to go back to bed and wake up on the right side.
    The pay could be a bit better, but it gets you by if you pick up a part time with it.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    It was okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Petcare Specialist/Groomer in Hattiesburg, MS
    Former Employee - Petcare Specialist/Groomer in Hattiesburg, MS

    I worked at PetSmart full-time (more than 3 years)

    Pros

    Learning about animals and their needs. Meeting people who truly cared about their companion animals.

    Cons

    Abusive treatment of animals often ignored.

    Doesn't Recommend
    Neutral Outlook
  7.  

    good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Sand City, CA
    Former Employee - Cashier in Sand City, CA

    I worked at PetSmart part-time (more than an year)

    Pros

    fun atmosphere, play with animals, help people, rewarding

    Cons

    management had favoritism, needs work

    Advice to ManagementAdvice

    talk to employees more.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great culture, competitive compensation, plenty of growth opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Category Analyst in Phoenix, AZ
    Current Employee - Category Analyst in Phoenix, AZ

    I have been working at PetSmart full-time (more than 3 years)

    Pros

    Great culture, competitive compensation, plenty of growth opportunities.

    Cons

    Bonus necessary for competitive compensation

    Recommends
    Neutral Outlook
  9.  

    The team is like my second family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Specialist in Mechanicsburg, PA
    Current Employee - Pet Care Specialist in Mechanicsburg, PA

    I have been working at PetSmart part-time (more than 5 years)

    Pros

    The schedule is very flexible, and are great about integrating you back in if you've been gone for an extended period of time. Raises are a set equation depending on your performance review, twice a year. They have special insurance rates with a reputable popular insurance company, as well as discounted stock buying options. Monthly training modules, as well as occasional contests. The team really cares for each other, and comes together to support each other when someone falls on hard times. The people who last longer are the ones that are good at their jobs. We have employees that have been working for the store since we opened 15+ years ago. Corporate has been increasing career growth opportunities significantly in the past few years.

    Cons

    Sometimes there will be an employee that is not a good match for the company, but management cannot do much about it. HR is very careful, even if the member creates a hostile work environment. These are rare individuals, but has happened.

    Advice to ManagementAdvice

    Give management more leeway with staff management.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Terrible experience and potentially destroyed lives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Atlanta, GA
    Former Employee - Store Manager in Atlanta, GA

    I worked at PetSmart full-time (more than 3 years)

    Pros

    The customers and some of the coworkers are good people but for the most part you will work for terrible lazy people in management.

    Cons

    Salon is a mill and weekly injuries of animals occur and salon associates are drama filled people that don't care about the dogs the give care to.
    Management is lazy and untrustworthy
    The hours are minimal and you will be expected to sell sell sell while being chained to the register
    You will be lulled into security and fired as if you are nothing.
    They cut the hours yet give iPads to every store and you will be expected to get ipad sales with minimal help.
    Animals in care for sale are treated as if they are disposable with no regard to constant sickness.
    Field management will treat you as if you are disposable. Rude hateful people will be promoted ahead of good people.

    Advice to ManagementAdvice

    I was GM and fired without warning, no second chance. Find employment elsewhere. This is a pathetic company that will lie to you and support pathetic excuses for managers and let good people go. You will be forced to work with minimal hours and e pelted to deliver sales growth with less people than ever. They are going downhill.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Customers became like family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart full-time (more than an year)

    Pros

    As a manager one pet is covered by Banfiled animal clinic. Managers get quarterly bonuses when goals are met. Get to interact with many animals. Can move up wtih the company if willing to move or drive the distance of the new store and work the extra hours. Vacation is awarded the first day of employment. Insurance program was offered but expensive compared to hourly rate.

    Cons

    Never had enough staff on hand during my shifts. Customers got angrey because of this and the staff that was on duty got frustrated. Too much paperwork like SA's and weekly personal goals that had nothing to do with Petsmart. My boss was a miro-manager and never satisfied.

    Advice to ManagementAdvice

    Yes there is a great chance for advancement if you are willing to take whaterever or wherever a position is available. Management does offer rewards for example free health care for pets, paid vacation, and quarterly bonuses. Pay is not that great for the responsibilites you are required to assume.

    Recommends
    Positive Outlook
    No opinion of CEO

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