PetSmart Reviews

Updated July 4, 2015
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3.2
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Approve of CEO
PetSmart President & CEO Michael Massey
Michael Massey
22 Ratings

Pros
  • Working with animals care culture (in 97 reviews)

  • Excellent medical benefits for full time staff (in 38 reviews)

Cons
  • Getting full time is next to impossible (in 58 reviews)

  • I definitely also believe the Pet Care responsibilities are very high for the min (in 50 reviews)

More Pros and Cons

1,509 Employee Reviews

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  1. Pretty Decent Career Opportunity for Retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Care Specialist in Atlanta, GA
    Former Employee - Pet Care Specialist in Atlanta, GA

    I worked at PetSmart part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Depending on the store, management is pretty decent, at least where I was working. I was encouraged to cross-train in all departments which kept it interesting. Co-workers were all pretty great and the focus on sales, while important, wasn't particularly high-pressure which actually makes me personally more effective. This was all true at the time I was employed with PetSmart. I can attest to those on my level getting promoted, and I could tell it was possible to happen to me with additional hard work.

    I enjoyed my employment at PetSmart; it was certainly one of the best retail positions I've held.

    Cons

    Sometimes I felt like there was a disconnect between stores and corporate. While my Ops manager (they function as HR at the store level) was a very kind man and did his best, he was new and I felt like there was little effort or coordination in terms of making benefits easily accessible, understandable, or even known for the employees. That was not his fault but someone needed to have taken the lead until training was completed. Additionally, while I had no problem with randomly scheduled shifts, it was impossible to pay my bills on 28 hours a week because I couldn't reasonably expect to hold down a second job. This is what eventually forced me to leave. Sadly, I did not leave on the best of terms due to this and it makes me sad, but I didn't want my car to get repossessed either.

    Advice to Management

    Please consider set hours for part-timers with occasional flexibility on their part so that work-life balance can be achieved. I believe you would be able to get phenomenal customer service out of everyone, even those who get closer to minimum wage.


  2. Petsmart pet stylist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Stylist in Akron, OH
    Current Employee - Pet Stylist in Akron, OH

    I have been working at PetSmart full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Decent pay most of the time, somewhat flexible schedule, awesome health benefits, paid vacation and sick days

    Cons

    Paid by commission so during slow times pay goes down. You are always at risk of getting bit. Sometimes the work outs the pay.

    Advice to Management

    More support from managers.


  3. Grooming associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible hours, steady appointments, overall store support, grooming equipment discounts when purchased at your store, nice shop equipment and grooming tables.

    Cons

    Overstaffed, much competition to fill your appointments with walk in grooms (95% the shop business is walk in) shop management discouraged "preferred groomers" for repeat customers, lack of training for new groomers, very little quality control, no customer follow up.

    Advice to Management

    Increase the training for new groomers, standardize the groom quality from store to store, random quality control surveys to customers, encourage groomers to leave the shop when they are slow and engage customers in the store.


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  5. Happy atmosphere, no advancing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Macedonia, OH
    Current Employee - Anonymous Employee in Macedonia, OH

    I have been working at PetSmart part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Coworkers
    Team environment (at least at store 1851)
    Regular customers
    Discounts

    Cons

    Low pay
    No advancement whatsoever unless you transfer to another store and even then it may not be the best
    Very sales driven
    Hours vary week to week


  6. amazing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Vaughan, ON (Canada)
    Former Employee - Cashier in Vaughan, ON (Canada)

    I worked at PetSmart

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    teamwork and amazing experience, great time with animals, lots of experience gained

    Cons

    costumers, time off, fgdgda, sdfdss,fds

    Advice to Management

    dfsdf df sdf sd fs df sdf s df sdf sdf


  7. AWESOME!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fair and competitive pay
    Great management
    Fun place to work
    Great hours to work

    Cons

    The customers can be a little needy


  8. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Shiloh, IL
    Current Employee - Anonymous Employee in Shiloh, IL

    I have been working at PetSmart full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    PetSmart is a fun place to work. Employees and customers have a passion for pets.

    Cons

    Managers spend a lot of time tasking and running a cash register due to limited labor budget.


  9. Great company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Office in Phoenix, AZ
    Former Employee - Corporate Office in Phoenix, AZ

    I worked at PetSmart full-time (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The people make the culture and having a sustainable business model always helped.

    Cons

    Questionable direction with new leadership in terms of strategy and the new culture that they may implement.

    Advice to Management

    Don't completely dismiss what made PetSmart great for so long and a big part of that is the people and their tribal knowledge. The business goal doesn't change so try not to reinvent the wheel, only refine it.


  10. Great place to work for young folks!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    A lot of customers seem to be happy because they're getting things for their pets.
    Its a good job for young folks, and there are opportunities for growth.
    The company is very focused on making Pet Parents happy.
    If you like animals aren't afraid to get your hands dirty this is the place.

    Cons

    It wasn't that busy when I worked there. It can be very slow especially if you're at register.


  11. What happened?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Manager
    Current Employee - Support Manager

    I have been working at PetSmart part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Work with pets, raise six months, easy to learn, Facebook page with 12K employees on it

    Cons

    Low pay, Lay offs keep happening, hours are getting slashed company wide, no more full time,

    Advice to Management

    Stop cutting hours, make the people who work hard full time again, and keep your employees informed and stop keeping them in the dark.



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