PetSmart Reviews

Updated August 29, 2015
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1,667 Employee Reviews

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  1. Early Morning Stocker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Morning Stocker in Elk Grove Village, IL
    Current Employee - Morning Stocker in Elk Grove Village, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    - Awesome co-workers - Being around Animals - You have a lot of room for advancement in the company - Have the whole day to do what you want

    Cons

    -Too much to do in such little time - Pricing gets intense when there are over 3,000 tags to remove and put back

    Advice to Management

    Talk with employees more about what they need to improve on. Help with trucks and stock when there is a lot to do in such little time


  2. Helpful (1)

    Great Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in San Antonio, TX
    Current Employee - Operations Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I like the environment. its very laid back and easy

    Cons

    Pricing is so time consuming! Take down 3500 price tags just to put BACK UP ANOTHER 3500 mostof which are the SAME price!!

    Advice to Management

    Fix small tasks to make over all tasking more realistic


  3. PetSmart, Inc

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Construction Manager/Manager of Development, Budgets, Contracts in Phoenix, AZ
    Former Employee - Senior Construction Manager/Manager of Development, Budgets, Contracts in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    PetSmart was a great place to work for almost 17 years. Great pay, benefits and the environment/campus was what I would say the best environment I have ever worked in. The culture at PetSmart was excellent.

    Cons

    I made it through 3 layoffs but was finally let go in May of 2015

    Advice to Management

    Continue to focus on people development and promote from within.


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  5. Helpful (1)

    Senior Manager - Marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at PetSmart full-time

    Pros

    Pets at work every day, cross-functional interactions, talented co-workers, agile project management, good work/life balance

    Cons

    Recent restructuring and reduction in force, limited IT resources to service many business needs, challenging data environment--difficult to keep all systems in synch


  6. Friendly Corporation that Cares

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Pet Care Specialist in Clarence, NY
    Former Employee - Lead Pet Care Specialist in Clarence, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    Team oriented Education is highly valued and they aim to improve your knowledge weekly Provide training to make sure that the animals are never in any harm Give kudos often when they are due, I never felt unappreciated Their is always something to do, cleaning projects and animal care projects that kept my store clean and functioning. Management was kind and understood that sometimes people have "bad days" Management understood what was happening, because they are experienced and have worked positions similar to yours before. Management was so, so, so knowledgeable- I never had to go elsewhere for information about the products and pets that we sold/adopted out.

    Cons

    Large corporation so sometimes the rules that are in place for a good reason don't necessarily apply to the situation at your store and managers can't do a ton about it. High turnover so it can be hard to get a good work flow since there is always new hire training or your team is just down a member for a short while.


  7. Company review

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good company who loves to giveback both to the community and its associates.

    Cons

    Growth opportunities not as easy and originally thought to be.


  8. Pretty good experience at PetSmart

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dog Trainer in Phoenix, AZ
    Former Employee - Dog Trainer in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart (More than 5 years)

    Pros

    Good Atmosphere, Discount, Open Door Management Policy, Hanging with PETS all day

    Cons

    Low Wages, Micromanagement, Not a TON of room for growth

    Advice to Management

    Listen to employees, match employees strengths with positions in store


  9. Helpful (10)

    HR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at PetSmart full-time

    Pros

    Was a good culture. The animals add a different dimension that most retail does not share. The associates and customers are passionate and generally happy to work or shop there.

    Cons

    Recent acquisition is changing the dynamic and eliminating a number of positions and the entire set of upper management has been replaced by Pay Less shoe managers. Shoes and animals--not quite the same thing


  10. None, but I have experience in distribution and project management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor in Tolleson, AZ
    Current Employee - Operations Supervisor in Tolleson, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Growth with the company. Learning new things and systems. Always willing to grow.

    Cons

    Match pay for the experience I bring to the company. Such as, six sigma green belt managing and developing leaders.

    Advice to Management

    Always be open


  11. Store Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart full-time

    Pros

    Loved working with the pets

    Cons

    Too many changes going on.



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