PetSmart

  www.petsmart.com
  www.petsmart.com

PetSmart Reviews

Updated December 21, 2014
Updated December 21, 2014
1,164 Reviews
3.2
1,164 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
243 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 97 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 38 reviews)


Cons
  • I was in the salon And asked to move to full time groomer for 6 months (in 58 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 50 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart

    Pros

    Nice environment, perks, training, working with animlas

    Cons

    Hours on the schedule, working nights

  2.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Specialist, Cashier in Myrtle Beach, SC
    Current Employee - Pet Care Specialist, Cashier in Myrtle Beach, SC

    I have been working at PetSmart part-time (less than an year)

    Pros

    You get to meet tons of animals. You learn do much about proper ways to take care of them also

    Cons

    Getting people to give you their email

    Advice to ManagementAdvice

    Giving equal hours to everyone sucks. People who work better need more hours and better shifts

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good place for a part time job

    • Work/Life Balance
    Current Employee - Part Time Cashier
    Current Employee - Part Time Cashier

    I have been working at PetSmart part-time (more than 5 years)

    Pros

    Flexible schedule, get to see animals all day

    Cons

    Average pay, customers can be challenging

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Fun but hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Petsmart PetsHotel Associate in Marlton, NJ
    Former Employee - Petsmart PetsHotel Associate in Marlton, NJ

    I worked at PetSmart full-time (less than an year)

    Pros

    Worked in the hotel. Fun to play with dogs but good employees will get burnt out quickly

    Cons

    Reward for good work is just more work

    Advice to ManagementAdvice

    Don't burn your employees out

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    I love working for this company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    The company truly cares about the customers, products and employees.

    Cons

    Only bad thing is you don't make a lot of money unless you're in management.

  7. 3 people found this helpful  

    A strong specialty retailer from the early 2000's who is struggling to adapt and figure out its mission.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Management in Phoenix, AZ
    Current Employee - Corporate Management in Phoenix, AZ

    I have been working at PetSmart full-time (more than 5 years)

    Pros

    The company culture is aimed at caring for its associates and strives to be a morally and ethically sound company. They make their best efforts to care about people, although misguided, the intent is in the right place. Great examples are an internal learning and development program, associate resource groups, and functions to build relationships beyond just business transactions. These programs are not executed very effectively, but there are time and resources behind them that show the commitment.

    The leadership really does care about pets and wants to improve the quality of life for animals. Great philanthropic contributions that could get significantly more attention from the consumer world. There is PetSmart Charities which commits a significant amount of resources to saving pets lives, disaster relief, spay/neuter clinics and more. Beyond that PetSmart contributes to United Way, an internal associate assistance foundation, and other great charitable causes.

    When you see these public displays and the general reaction from consumers it gives you pride to work at PetSmart. Ultimately the people who work for this company are caring, compassionate people, who do the right thing. They generally hire great culture fits that share these principles and commitment.

    Cons

    PetSmart does many great things for people and pets, and they hire people who want to do that as well. Unfortunately, it does not consistently coincide with talent or applicable skillsets to deliver those functions. The company is very incestuous from a hiring perspective, meaning that people routinely move within roles internally that they lack the skills to perform. The intent is to allow associates to grow and learn new roles, which is amazing; however, the end result is having many people incapable of performing job functions. Potential examples would be customer facing technology managers who are unaware of the differences between Google Chrome and Internet Explorer, or store operations leaders who have no history in operating retail stores.

    Many PetSmart associates have been there for a significant tenure. This is a testament to how well they aim to treat their people, but it can also demonstrate the complacency. Associates are inclined to stay in their role without developing new skills or improving within that role and it is considered acceptable. There is limited technical or professional talent, but rather significant experience. While both have value, the lack of hard skills is evident in routinely failed execution, poor planning, and an overall lack of strategy. The limited high level talent in PetSmart is routinely on a brief rotation where they can quickly climb and then depart to a place that allows them to work with other top talent compared to a more tenure driven bureaucracy that exists at PetSmart.

    The company strives to have great stores and provide incredible service, but the tools and guidance that are put in place do not coincide with those goals. Overall the company lacks progressive thought and is intent on continually trying to execute the same strategies over and over. They are very antiquated from a technology perspective and do not understand the modern shopping environment or a younger consumer. This is evident when you go into a PetSmart compared to other specialty retailers or competitors.

    The organization is very top heavy and it results in many VPs, Directors, and Managers who lack specific skillsets beyond "being a leader." The leadership skillset is challenging to come to fruition because often leaders may only have 0, 1, or 2 direct reports. This results in less leadership and attempting to do more task driven work while supervising the tasks of a teammate. The output is many meetings to discuss meetings and overarching thoughts or philosophies on things that could be done. It lacks enough people to actually plan, implement, execute, and deliver results.

    Senior leadership has had nearly 100% turnover in the last 24 months which should be eye-opening and help explain some of the challenges with strategic direction. There is talent among the senior leadership ranks, but no clear leader. This shows in a constantly changing and reactionary company strategy instead of a consistent and evolving strategy.

    Advice to ManagementAdvice

    Better define the company's overall mission and long-term strategy and create a plan to support it. Review the leadership, specifically at the VP and Director levels, and figure out what these roles do for the organization. There are many leaders who represent a significant cost, but struggle to define their role and contributions to the organization.

    Go out and recruit talent, pay the premium for their abilities, place them in the correct role, remove their roadblocks and let them deliver. You do not need anymore cogs to fit into the machine and have a job title, you need people who can innovate and bring their vision to life. Remove the layers that prevent you from getting things done and being great.

    At the senior leadership level you need to stop managing the performance from an hourly, daily, and weekly perspective. That's for your team to do. As a leadership team you need to think about 2016, 2017, 2018 and beyond. We know as a publicly traded company that you have certain expectations, but your daily share price should not be the driver of your behavior. Shareholders desire long term multi-year delivery of value, not your performance on a specific day or week.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Sand City, CA
    Former Employee - Cashier in Sand City, CA

    I worked at PetSmart part-time (more than an year)

    Pros

    fun atmosphere, play with animals, help people, rewarding

    Cons

    management had favoritism, needs work

    Advice to ManagementAdvice

    talk to employees more.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Customers became like family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart full-time (more than an year)

    Pros

    As a manager one pet is covered by Banfiled animal clinic. Managers get quarterly bonuses when goals are met. Get to interact with many animals. Can move up wtih the company if willing to move or drive the distance of the new store and work the extra hours. Vacation is awarded the first day of employment. Insurance program was offered but expensive compared to hourly rate.

    Cons

    Never had enough staff on hand during my shifts. Customers got angrey because of this and the staff that was on duty got frustrated. Too much paperwork like SA's and weekly personal goals that had nothing to do with Petsmart. My boss was a miro-manager and never satisfied.

    Advice to ManagementAdvice

    Yes there is a great chance for advancement if you are willing to take whaterever or wherever a position is available. Management does offer rewards for example free health care for pets, paid vacation, and quarterly bonuses. Pay is not that great for the responsibilites you are required to assume.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Petsmart is rapidly changing going from a publicly traded company to private. This has brought on a lot of uncertainty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Dallas, TX
    Current Employee - Store Manager in Dallas, TX

    I have been working at PetSmart full-time (more than 5 years)

    Pros

    Associates truly care about pets and how they can assist the customers in taking care of them.

    Cons

    Payroll reductions at store level have made it difficult to complete all of the tasks and maintain scorecard metrics that the company expects. We have been asked to do a lot more, with a lot less. The top 20% of the managers make it happen despite the obstacles.

    Advice to ManagementAdvice

    It's not what you say but what you do. Starting to build distrust of upper management because they have lost sight of what PetSmart use to stand for. Cost reductions have sacrificed customer service in a specialty business that customers truly count on our knowledge.

    Doesn't Recommend
    Neutral Outlook
  11.  

    Overall, Pleasant experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart (more than 5 years)

    Pros

    -Working with dogs
    -Customers
    -Fairly Flexible Scheduling, more so if you're part time
    -Fairly Easy Promotions for dedicated employees

    Cons

    -Bad Management. Seems once they get to salary they can get away with whatever they want.
    -Low Pay

    Recommends
    Neutral Outlook

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