PetSmart

www.petsmart.com

PetSmart Reviews

Updated January 25, 2015
Updated January 25, 2015
1,218 Reviews
3.2
1,218 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
262 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 97 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 38 reviews)


Cons
  • I was in the salon And asked to move to full time groomer for 6 months (in 58 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 50 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Great animals and chances for promotion, horrible customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Manager
    Former Employee - Support Manager

    I worked at PetSmart full-time (more than an year)

    Pros

    I loved working with animals every day and cleaning out their enclosures and educating customers about how to take care of them. Discount was good, especially around holidays and friends & family. Promotions came easy provided you worked really hard and made good with customers. Corporate and HR were friendly and helpful. Great starting job. Full-time benefits were really good.

    Cons

    We had to start pushing people to input e-mails and buy special items. It was very frustrating and hours were cut if you didn't sell. Customers are very protective of their animals and will hunt you down if you do something wrong in grooming or even just in the store. When you are out of stock of something, it is as if the world has ended.

    Advice to ManagementAdvice

    Communication, communication, and communication. At least our store lacked it. Stop hiding in the manager's office and pay attention to what your employees are saying. Stop pushing cashiers to sell items and force e-mail input. Customers get angry and end up not wanting to return because of it.

    Recommends
    Neutral Outlook
  2. 1 person found this helpful  

    Great working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Care Manager in Odessa, TX
    Former Employee - Pet Care Manager in Odessa, TX

    I worked at PetSmart full-time

    Pros

    Working within a great team. I love working with the animals and teaching customers how to care for their new furry family member. The store system is easy to use. Great benefits at my time of employment. Friendly working environment with management.

    Cons

    Animals deaths. Customers upset due to pet loss. Working with juvenile coworkers who did not care for the actual well being of the pets. Overstocking of live pets without appropriate habitats. Pets are on the sales floor as product and people think they can recreate the same environment at home for the life of the pet. People do not do research before making a pet purchase.

    Advice to ManagementAdvice

    Take an active role in ensuring proper training concerning live animals. Be aware of who you are hiring and take time to conduct an interview properly. I realize your job is tiresome but take the time to appreciate hard working employees who actually care about the wellbeing of live pets as well as the customer who makes them apart of their family. Pet sales are emotional.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shipper in Bethel, PA
    Current Employee - Shipper in Bethel, PA

    I have been working at PetSmart full-time (more than an year)

    Pros

    I enjoy working in an atmosphere that is generally free from negative behavior and attitude. Petsmart pays well and the investment in reflected in the great people who work here.

    Cons

    Working at Petsmart is hard work. I don't mind, but many people are not able to keep up the pace. Don't come here if you are not ready to put in maximum effort for a full shift.

    Advice to ManagementAdvice

    Dont change

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate in Houston, TX
    Former Employee - Associate in Houston, TX

    I worked at PetSmart

    Pros

    Great people, good management, flexible with student schedules, good discounts

    Cons

    Retail- late hours for holidays, cleaning up after pets

    Advice to ManagementAdvice

    Listen to staff and assist with issues in store

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    If you can get full time they have great benefits, friendly environment depending on management

    Cons

    It's retail so there's no set schedule and you work most holidays so it definitely takes away from family time, pay is fairly low compared to other companies as well. Some store managers are awesome and make working for them fun others can be real challenging to work for.

    Advice to ManagementAdvice

    Value your employees as well as your customers because you can't run a store without one or the other

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Company with Great Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at PetSmart (more than an year)

    Pros

    Work-life balance, training, fosters team collaboration

    Cons

    field management can be somewhat clueless and inexperienced

    Advice to ManagementAdvice

    Good percentages don't take away from solid sales and performance, coach and nurture these ideas to get more value out of the company.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Part time Petcare lead associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Pet Care Specialist in Henderson, NV
    Current Employee - Lead Pet Care Specialist in Henderson, NV

    I have been working at PetSmart part-time (more than 3 years)

    Pros

    Managers and associates are very friendly. Very good at working with my school schedule.

    Cons

    Can only get maximum of 28 hours per week.

    Recommends
    Positive Outlook
  9.  

    Fast paced and never dull

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Manager
    Current Employee - Pet Care Manager

    I have been working at PetSmart full-time (more than an year)

    Pros

    I started off at the lowest management position and moved up twice. The company wants to help you grow and develop your skills. Expectations are clear and the company does a great job educating employees. It is a fun and challenging environment. I love being able to help customers solve problems related to their pets. You have to uphold great customer service, even if the customer is rude or treats you poorly (not a problem for me).

    Cons

    Retail hours and schedule (unpredictable hours, overnights, weekends, holidays).
    Store effectiveness depends upon the store manager and operations manager. It can be a very miserable working environment if your store manager is not serious about their job (this is true for many jobs).
    Company has been cutting back on hours, constantly pushing you to do more work given shorter amounts of time.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Salon manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart

    Pros

    Potential to grow business and profit

    Cons

    Corporation, poor management, all about sales

    Recommends
    Negative Outlook
  11.  

    It was fun, flexible, convenient location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart

    Pros

    Friendly coworkers, informative, I like the environment

    Cons

    Standing, low pay rate, but everyone has to start somewhere

    Recommends
    Neutral Outlook
    No opinion of CEO

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