PetSmart Reviews

Updated July 28, 2015
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1,574 Employee Reviews

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  1. was good for awhile

    Former Employee - Lead Cashier
    Former Employee - Lead Cashier

    I worked at PetSmart (More than 10 years)

    Pros

    At the time the flexibility and fun work environment. The staff and customers were like family.

    Cons

    Due to changes at the corporate level, pressure increased as to sales and the focus was taken away from building the relationships that bring the customers back to the store.


  2. Helpful (6)

    Purchased by European BC Partners Co in 3/15 no longer a cool Co to work for

    Former Employee - Store Manager in San Francisco, CA
    Former Employee - Store Manager in San Francisco, CA

    I worked at PetSmart

    Pros

    I used to have quite a few Pro's, but this New Ownership came in 3/2015 and we have turned from a Pet Loving Company to all about the Numbers! No doubt BC partners took us private to work on some serious expansion, run some lean solid financials over the next 3-5 years, wow the public with the numbers, and then present us back for sale to make millions.

    Cons

    New Store Manager pay was looking to be 20-25% less as I was leaving. The new Ownership was going lean! Trimming staff, expenses, running the Stores hard and lean.....expecting more results....standard buyout story these days

    Advice to Management

    They all left.....90% of the old Corporate staff is gone! They saw the New Ownership coming in with a whole different angle then we all signed up for...and got out of Dodge!


  3. The pets make customers genuinely happy which in turn makes the job environment nice.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EARLY MORNING STOCKER in Kansas City, KS
    Current Employee - EARLY MORNING STOCKER in Kansas City, KS

    I have been working at PetSmart part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Pets make smiles Lovely ladies in there all the time Laid back environment Inside job out of the weather and elements

    Cons

    Work schedule can change up Most of the employees seem to be part time. They will work you right up to the 28 hour mark. This keeps them from having to offer benefits to the majority of employees.

    Advice to Management

    None


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  5. PetsHotel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart part-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get to work with dogs and learn about different dog breeds. Also get a discount.

    Cons

    Co workers were rude and made you feel dumb if you didn't do something right. I never got properly trained. I always had to follow someone around asking what to do and how to do it because nobody ever taught me how.

    Advice to Management

    Hire nicer people, the Senior Associates are very rude to their co workers. Have a better training system for your employees.


  6. Helpful (2)

    I loved PetSmart!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL

    I worked at PetSmart part-time (More than a year)

    Pros

    They are all about team work. They help you whenever you need. If you work hard, you get a raise every few months. After a couple of years, you get promoted to either management, or a customer lead in your department (the best thing next to management). They offer the highest pay in retail so far and I've worked 4 years in retail, sales, and customer service. It has been my favorite place to work so far of any job I've had.

    Cons

    There were not enough full-time positions available company-wide. The hours are not set regularly. They vary from week to week if you are part time, which didn't work for me because I needed a set income based on my expenses.


  7. Helpful (4)

    Operations manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Portland, OR
    Current Employee - Operations Manager in Portland, OR

    I have been working at PetSmart full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good pay, good benifits, room to move up, working with pets

    Cons

    No work life balance, expected to preform even without the tools to do so. Cuts in associate hours so salary managers have to work on days off. High expectation of customer service with little to no labor to do it.

    Advice to Management

    stop cutting hours from the stores, how can you expect the business to grow if you have no one in your stores to run the business.


  8. Helpful (1)

    Company Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    Employees get along well with each other, learn a lot about animals. Positive atmosphere. Flexible work hours and time off.

    Cons

    Open door policy and confidentiality is not what they state. If you report a concern, it is not going to be kept confidential. Also, if you go above your immediate supervisor be careful. They will be advised and names will be reported. Also, very low pay.

    Advice to Management

    Care more about employees than looking good to upper management. Do not hold grudges against an employee when they report a concern or problem. Listen to them and don't treat them like dirt.


  9. Helpful (1)

    PetSmart

    Current Employee - Sales Associate/Cashier in Las Vegas, NV
    Current Employee - Sales Associate/Cashier in Las Vegas, NV

    I have been working at PetSmart part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    You get to see pets of all shapes and sizes come into the store! Pets that are ready to be bought or adopted, and pets that are brought in by their owners. Co-workers learn about the various pets and help each other understand the various pets or food that we sell to our pets. There is a training program that helps you understand a few of the the different foods that are sold in the store.

    Cons

    Like all stores, you have to look out for people who will be trying to steal from the company; from shop-lifting to returning stolen items. This can make you want to distrust your customers, which I don't like personally. However, if you have a big heart and are able to handle those customers, then I hope you can give some hope or light or whatever to your co-workers. Some get very frustrated and even have a grumpy attitude because of how many customer they have to deal with per day that drain their energy.

    Advice to Management

    My manager have been great. So I can't give them advice.


  10. Grooming/Bather

    Current Employee - Pet Groomer
    Current Employee - Pet Groomer

    I have been working at PetSmart part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I love petsmart!! The people I work with are great and so are the animals

    Cons

    not as much hours as I would like

    Advice to Management

    Love the managers at my store!


  11. Great work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Brunswick, GA
    Current Employee - Sales Associate/Cashier in Brunswick, GA

    I have been working at PetSmart part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Love meeting new petparents. I get to see different types of animals. Love all the dogs. They know when they come to the check out line they get a treat before they leave but they have to sit. It's so cute they sit before you can even get the words out your mouth. I have a wonderful management team they are awesome. All of my co workers are very nice and friendly. We all get along and respect each other as co workers. I have never had a job that I loved so much until I started at Petsmart. I wouldn't change a thing about my store. Everyone helps every one. Teamwork is what you have at my store and that's really hard to find. Love my store and the people in it,couldn't ask for a better team including managers.

    Cons

    I can't complain about a thing!!!!!

    Advice to Management

    None!!!



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