PetSmart Reviews

Updated August 24, 2015
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224 Employee Reviews

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  1. Helpful (2)

    Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart full-time

    Pros

    animals, people, customers, fun atmosphere

    Cons

    Scheduling was a bit sporadic and unpredictable.


  2. Helpful (1)

    Great job for those who love animals and enjoy working with people!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Care Associate in Cape Coral, FL
    Former Employee - Pet Care Associate in Cape Coral, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart full-time (More than 3 years)

    Pros

    Good Benefits. Great work structure. Open door policy. Ethical treatment of pets in their care.

    Cons

    Wonderful culture in many stores but some have issues due to store management and retention.

    Advice to Management

    Embrace and lead the culture. Hold onto your strong employees, just because it's retail doesn't mean everyone is expendable and easily replaced.


  3. Helpful (2)

    Your attitude makes the difference

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at PetSmart part-time

    Pros

    I love working here! The people are all awesome. Generally animal lovers are... You get the occasional person where it's "just a job" but if you're going in with a passion for animals and helping pet parents build sweet moments and memories with their pets, then you'll do just great! I started in petcare and t was so much fun.... You have to make some tough calls at times... But it is rewarding. I'm moving into full time as a groomer soon, I love the changability this job gives you.

    Cons

    having a bad attitude generally means you're going to have a bad day. It rubs off onto every person you encounter, making them more sour towards you. So, if you want to have a good day, have a great "can do" attitude.

    Advice to Management

    Management is doing awesome. They know their job and do it well. My only advice is... If it doesn't matter what order someone does something in.... Just let them do the things they need to do. Chances are they know the efficiency of their own work. Letting them go and do, as long as it's being done right, is the best course of action.


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  5. Love it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Love my job ! Great people customers and pets!

    Cons

    No cons. Move up quickly and enjoy work


  6. Helpful (1)

    Groomer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dog Groomer in Kingston, NY
    Current Employee - Dog Groomer in Kingston, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    love the animals and get to do what I love

    Cons

    some of the people bring to much drama to work


  7. Great company

    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    Pros

    Great company to work for. Management are great at having you reach your potential

    Cons

    not getting enough experience working with animals

    Advice to Management

    Promotions are hard to get


  8. Pet Care Associate

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Pet Care Associate in El Paso, TX
    Current Employee - Pet Care Associate in El Paso, TX
    Recommends
    Neutral Outlook

    I have been working at PetSmart part-time (More than a year)

    Pros

    I have currently worked here for over a year now, and I absolutely love it! This was my first job, and the managers and co-workers were very helpful in training me into becoming a Pet Care associate. I've made so many friendships, and have connected with many people. My pet care manager is absolutely wonderful person.

    Cons

    There can be drama within some coworkers, but where isn't there any? Just work your best, and the managers will definitely notice.


  9. Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - E4 - Army - Specialist/Corporal in Phoenix, AZ
    Former Employee - E4 - Army - Specialist/Corporal in Phoenix, AZ
    Recommends
    Positive Outlook

    I worked at PetSmart part-time (More than 3 years)

    Pros

    Best place for animal products

    Cons

    Like most things management can always use work


  10. Helpful (3)

    I love working with animals, so this was a great fit for me.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Associate in Marlton, NJ
    Current Employee - Pet Care Associate in Marlton, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (Less than a year)

    Pros

    My favorite thing about this job is the fact that I get to work so closely with animals every single day. As a pet care associate I mostly deal with pet parents that are looking for fish or small animals such as hamsters, gerbils, chinchillas, etc. I love learning new things, and this is a great job where you have to be quick on your feet with pet parents and always be willing to learn new things. Another major bonus is the friendly environment that my store, in particular, provides. All of my coworkers and my managers are extremely friendly and make this job so much more enjoyable.

    Cons

    Probably the most difficult part of working at PetSmart, especially as a pet care associate, is the fact that you have to know A LOT about animals. Much of the time you will have questions dealing with setting up a proper environment for an animal or fish, or questions about a sick pet, and what can be done about it. If you are willing to put in the time to learn about all the animals and all the fish (as well as the products carried in the store) you won't have a very had time, but it is A LOT to learn. Also, the pay is better than minimum wage, but the amount of work that this job requires does not equal the wages set by upper management.

    Advice to Management

    Store management (in Marlton): keep doing what you're doing, you are providing a great environment to work in. You all provide a friendly work environment where we feel like we are part of a team. Upper management, maybe even to the corporate level: this job is not as easy as you may think. Not only is it a retail store, which in general is a stressful environment, it is also a pet store where pet parents come in daily with questions about what is best for their pet, what toys to buy, what food to get, what sort of filtration their fish tank should have, etc. We, as employees are required to either know this information, or find someone who does, and that puts a lot of responsibility on us. There is no equivalent to how a store like PetSmart is. Pet parents trust in us to make decisions and provide advice for their pets - no - their members of their family, and we get compensated just the same as any other retail job: a bit over minimum wage. This job requires a lot of knowledge, a lot of willingness to learn, and exceptional customer service. I believe, as well as I'm sure many of my coworkers do as well, that we should be compensated for this. The amount of work that we put in is worth much more than what we are getting paid.


  11. Cashier/ customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at PetSmart part-time

    Pros

    Kind workers that will work with you

    Cons

    The job is a little repetitive



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