Petco

  www.petco.com
  www.petco.com

Petco Reviews in Chicago, IL

Updated December 10, 2014
Updated December 10, 2014
678 Reviews
3.0
678 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Petco CEO James M. Myers
James M. Myers
367 Ratings

Review Highlights

Pros
  • Working with animals is the best part of the job, there's always something new walking through the door (in 68 reviews)

  • YOu get to bring your pets to work, most people were really nice (in 27 reviews)


Cons
  • Inexperienced upper management running experienced long term employees (in 35 reviews)

  • As a Groomer or a Bather, you are at minimum wage and will never EVER get a raise (in 34 reviews)

More Highlights

19 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    General Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Hillside, IL
    Current Employee - General Manager in Hillside, IL

    I have been working at Petco

    Pros

    Passionate about animals, great industry in this hard economy

    Cons

    lower labor hours available. Tough at times to find long term associates with amount of training and experience required

    Advice to ManagementAdvice

    Continue to evolve

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great store location, corporate management blows

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dog and Cat Department Manager in Chicago, IL
    Former Employee - Dog and Cat Department Manager in Chicago, IL

    I worked at Petco full-time (more than an year)

    Pros

    - Get to work with animals! Nothing better than a slobbery face to make your day.
    - Opportunities for growth into Department Manager if you have store management.
    - PTO if you work full-time.
    - Customers are in general really nice. Most people love their pets and are already in a good mood when they come to the store.
    - My team was great! We all worked together. Our managers were great about sharing goals and offered incentives when we met/exceeded them.

    Cons

    - Crap pay. Like really crappy. Don't work here if you want to make money. Just don't.
    - Management above the store level is like a dictatorship. District Managers and VPs act like they know what's wrong at the store level and implement impossible goals.
    - Store management moves around a lot. People usually stayed in Dept Manager roles so they wouldn't have to move stores. If they were promoted to Assistant or General Manager they usually started at a new store.

    Advice to ManagementAdvice

    - Store managers know their store best, work with them instead of berating them for missing arbitrary goals.
    - Encourage more community building with local shelters and organizations and make the process easier for local non profits to work with the Petco Foundation.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Management was poor, schedule constantly changing, and I didn't receive any break time except 30 minute lunch.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dog Trainer in River Forest, IL
    Former Employee - Dog Trainer in River Forest, IL

    I worked at Petco full-time (more than 3 years)

    Pros

    I learned a ton about animals and got to educate many people, too.

    Cons

    Inconsistent managers, inconsistent schedules, terrible pay. I made $9.39 after 3 years of working there.

    Advice to ManagementAdvice

    All workers deserve a 30 minute lunch break plus a 10-15 minute break everyday, just as the books say. Plus better raises after so much time working there.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Poorly managed environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advisor in Chicago, IL
    Current Employee - Customer Advisor in Chicago, IL

    I have been working at Petco part-time (less than an year)

    Pros

    Working with the animals and some of the customers was very rewarding and worthwhile. My coworkers were friendly people, for the most part, who cared about the animals and doing their jobs. My store stayed very busy, which made time move by quickly.

    Cons

    Leadership was definitely lacking in my store. Our GM was pretty worthless, however the assistant managers provided some guidance and leadership. Company values state that they put animals first, but I often found the way they were housing and caring for the animals was very poor. Cages were overcrowded and it seemed that the management didn't care much at all about animal well being.

    Further, I was promised a promotion that my manager never followed through with because he did not want to lose me in my previous role. I was given materials to begin the promotion, but my manager never set up the training.

    Advice to ManagementAdvice

    Focus more on animal care. Allow more room for advancement within the company- don't make promises to employees you don't plan to keep.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    So much fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Grooming Assistant in North Riverside, IL
    Current Employee - Grooming Assistant in North Riverside, IL

    I have been working at Petco full-time (less than an year)

    Pros

    -PTO PTO PTO!
    -GOOD HOURS
    -AMAZING STAFF
    -AMAZING CUSTOMERS!!
    As a bather i absolutely love my job washing dog and pups all day

    Cons

    better pay would be nice...

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good starter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Chicago, IL
    Current Employee - Sales Associate in Chicago, IL

    I have been working at Petco part-time (less than an year)

    Pros

    coworkers and managers are nice, nice customers,

    Cons

    work-life balance, pay is not enough

  8.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Chicago, IL
    Current Employee - Sales Associate in Chicago, IL

    I have been working at Petco part-time (less than an year)

    Pros

    Fun Co Workers
    Taking Care of pets

    Cons

    Long hours one week the next week you only work one day for 2 hours
    Favoritism
    Management is sometimes rude and lazy and barely comes out of the office unless you call him out
    Most days there's only 2 people working on the floor
    Working and doing wayyyy more than being paid

    Advice to ManagementAdvice

    Stop the favoritism
    Acknowledge ALL your coworkers
    Do your part as well and stop putting all the work on the employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    I'm broke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Inventory Manager in McHenry, IL
    Current Employee - Inventory Manager in McHenry, IL

    I have been working at Petco full-time (more than 3 years)

    Pros

    I love animals and I love talking to people about their animals.

    Cons

    Morale is terrible because we are all underpaid and GM doesn't pull any weight. In a department management position I can barely cover my household expenses with a roommate

    Advice to ManagementAdvice

    compensate your hourly management better

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Overall fun place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in DeKalb, IL
    Former Employee - Sales Associate in DeKalb, IL

    I worked at Petco part-time (more than 3 years)

    Pros

    I worked at two different store locations. Although both very different with store practices and pacing, but experiences were good. Exployees cared about each other and there was a lot of camaraderie. If you enjoy with interacting with various types of people, enjoy animals and want to learn new things, it's a good place.

    Cons

    Corporate pushed "add-on" items way too much for my taste. Sometimes a person just wants to buy a bag of dog food and get on with their day and not be asked to buy another dog toy.

    Advice to ManagementAdvice

    Keep team-center focus.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Very hard company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Chicago, IL
    Former Employee - Store Manager in Chicago, IL

    I worked at Petco full-time (more than 5 years)

    Pros

    Training was good, Dealing with people

    Cons

    poor wages and no advancement

    Advice to ManagementAdvice

    More positive motivatio

    Negative Outlook
    Approves of CEO

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