Petco Reviews

Updated March 25, 2015
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3.0
773 Reviews
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Petco CEO James M. Myers
James M. Myers
407 Ratings

Pros
  • Working with animals is the best part of the job, there's always something new walking through the door (in 68 reviews)

  • YOu get to bring your pets to work, most people were really nice (in 27 reviews)

Cons
  • Inexperienced upper management running experienced long term employees (in 35 reviews)

  • As a Groomer or a Bather, you are at minimum wage and will never EVER get a raise (in 34 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Great company, with little chance of advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Petco part-time (more than a year)

    Pros

    Animal care standards taken seriously.
    Good environment.
    Interactions with people and their pets.
    Good starting pay.

    Cons

    Little chance of advancement within the company. The pay raise is not enough to want to take a promotion.

    Advice to ManagementAdvice

    Encourage internal hiring by changing policies concerning promotions/raises.

    Recommends
    Positive Outlook
    Approves of CEO
  2. multi unit manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager in Dallas, TX
    Current Employee - District Manager in Dallas, TX

    I have been working at Petco full-time (more than 5 years)

    Pros

    great company, very ethical good work life balance

    Cons

    pay should be looked into as it seems lower then other retailers

    Advice to ManagementAdvice

    look to increase pat scales for internal manager positions

    Recommends
    Positive Outlook
  3. very good as long as you work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ASM
    Current Employee - ASM

    I have been working at Petco full-time (more than 10 years)

    Pros

    great paid time off. Good work enviroment

    Cons

    not enough hours to run a store properly

    Advice to ManagementAdvice

    enjoy your associates. Most are there to help

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Cool job esp. If you love animals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Clifton, NJ
    Former Employee - Cashier in Clifton, NJ

    I worked at Petco

    Pros

    Good pto and interaction with animals

    Cons

    At the end of the night, you can't leave until store is in tip-top condition

    Recommends
    Positive Outlook
    No opinion of CEO
  6. IPDM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IPDM in Houston, TX
    Current Employee - IPDM in Houston, TX

    I have been working at Petco

    Pros

    Building relationships with customers and their pets is extremely rewarding, especially when you have regulars that you get to know personally.

    Cons

    We do not have a standardized return policy. Each manager allows different returns for different reasons.. The customers complain because one person says no when a week ago another manager allowed the same return. It gets frustrating as well; no receipt, no cash back!

    Advice to ManagementAdvice

    Having a strong management team that communicated and works together is the key to running a successful store.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Best job I've had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Aquatics Specialist in Hutchinson, KS
    Current Employee - Aquatics Specialist in Hutchinson, KS

    I have been working at Petco full-time (more than a year)

    Pros

    Working with animals, ability to make a difference, animals come first

    Cons

    rude customers, employees with lack of knowledge make your job harder

    Advice to ManagementAdvice

    make sure the animals come first, train employees thoroughly

    Recommends
    Positive Outlook
    No opinion of CEO
  8. Computr Programmer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Computer Programmer in Phoenix, AZ
    Former Employee - Computer Programmer in Phoenix, AZ

    I worked at Petco part-time (more than a year)

    Pros

    Good Environment and Solid Salary

    Cons

    Pets can be annoying at times but they are friendly and fun

    Advice to ManagementAdvice

    Make sure you do something about people and their animals coming in to the store all weirdly

    Recommends
    Neutral Outlook
  9. For retail, this was not that bad of a job!

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Sales Associate, Dog Trainer, Aquatics Lead
    Former Employee - Sales Associate, Dog Trainer, Aquatics Lead

    I worked at Petco (less than a year)

    Pros

    Co workers were great, learn a bit on different pets and their care. Scheduling was flexible and usually done on time. Quite a few different departments to go into(grooming, aquatics, dog training, etc.)

    Cons

    the cash register system is very out of date, customers frequently complained about it.

    Advice to ManagementAdvice

    Should have employee reviews more often, give the employees who are actually workin hard a raise to keep them there

    Recommends
    No opinion of CEO
  10. Managers aren't trained well so issues aren't dealt with properly. No one is on your side.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Groomer in Germantown, MD
    Former Employee - Pet Groomer in Germantown, MD

    I worked at Petco full-time (more than 5 years)

    Pros

    Working with animals daily. Good benefits even for part time employees. 20% discount on store merchandise.

    Cons

    Managers don't do the right things including allowing employees to do/sell drugs on the job. Managers are poorly trained. Employees are never acknowledged for their good work but always reprimanded when something goes wrong. Mangers don't have proper hiring skills and end up hiring people who don't work at all.

    Advice to ManagementAdvice

    Train management better. Have more incentives for employees to do better work and acknowledge the employees that do a good job.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. Eh, not so much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dog Groomer in Plano, TX
    Former Employee - Dog Groomer in Plano, TX

    I worked at Petco part-time (less than a year)

    Pros

    Getting to work around animals. I enjoyed the animal rescue groups/adoption agencies that would come in once a month to adopt out dogs.

    Cons

    Poorly managed at the east plano location and any complaints to corporate about the management is basically laughed at. The district manager belittles those below her and is quick to make disrespectful remarks to other employees.

    Advice to ManagementAdvice

    Improve the treatment to employees. You have high turnover with the good employees because the bad employees get royal treatment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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