Petco Reviews

Updated October 31, 2014
Updated October 31, 2014
641 Reviews
3.0
641 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Petco CEO James M. Myers
James M. Myers
350 Ratings

Review Highlights

Pros
  • Working with animals is the best part of the job, there's always something new walking through the door (in 68 reviews)

  • YOu get to bring your pets to work, most people were really nice (in 26 reviews)


Cons
  • As a Groomer or a Bather, you are at minimum wage and will never EVER get a raise (in 34 reviews)

  • Inexperienced upper management running experienced long term employees (in 34 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Meh... ok first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Petco part-time (more than 3 years)

    Pros

    Extremely flexible part time scheduling. Decently easy to get time off. If you like animals, then you will find a tiny bit of satisfaction working here...

    Cons

    ...but it quickly wears off. The politics of the store are tiring, the store is more often than not disgustingly dirty, and the animals - as much as you'd like to believe they do - do not really "come first"... and neither do you as an employee. You might get lucky and get a GM that gives a crap, but most of you don't. (Three stores' worth of experience...) If you work here as long as I have (5 years), you too will feel souless by the end.

    Advice to ManagementAdvice

    If you really want that "mom and pop" feel, you have to do more than take the uniforms away. Trust your employees to do a good job, and they just might surprise you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Good Company, not so good in the store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Petco full-time (more than an year)

    Pros

    The company description, philosophy, and culture is excellent if actually put into practice in the all the stores. The benefit package was good.

    Cons

    Make the Culture of the company match what really goes on in the stores. It all depends on what store you are at.
    Management has no real HR buffer. So no real open door, other then their District Manager, there is no one to go to when there is a dispute with management. 50 hour schedules required of all Managers, but hourly associates are lucky to get 12hours. Lose of several benefit's recently. Cannot transfer to other stores without a recommendation from your current Store Manager, so if your manager doesn't like you, you could be out of luck and have to just quit.

    Advice to ManagementAdvice

    Go back to basics, get the product on the selves, price it right, show the value, and take care of the customer. Remember if you spend more time doing paperwork then getting the product to the customer, the customer will go somewhere else. Micromanaging through paperwork is not conducive to good customer service.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great College Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Brookfield, CT
    Current Employee - Sales Associate in Brookfield, CT

    I have been working at Petco part-time (more than 3 years)

    Pros

    Flexible schedule, helping customers solve problems is exciting. Educating customers on how to take care of their pets is fun.

    Cons

    Each store is so different and the culture completely depends on the management style in that store. If the general manager is bad, it translates to the other managers and onto the associates, makes for a stressful work place. Low wages.

    Advice to ManagementAdvice

    Not much opportunity for advancement for associates.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great quality of life, good benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Atlanta, GA
    Current Employee - General Manager in Atlanta, GA

    I have been working at Petco full-time (more than an year)

    Pros

    Great quality of life. Fair pay, Great vacation benefits. This is a company on the move in a time where a lot of retailers are closing.

    Cons

    Very tight payroll. The store is never that busy that you are overwhelmed but probably consistently 1 person short all day. This is not a job for someone who doesn't like animals. You have to be very hands on to be successful.

    Advice to ManagementAdvice

    You almost have it. Invest a little more money into the stores.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    A fun place to work if you love animals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Clackamas, OR
    Former Employee - Team Leader in Clackamas, OR

    I worked at Petco part-time (more than 3 years)

    Pros

    You have the ability to educate pet owners and enhance a pets life.
    Company provides useful training.
    Easy job.
    Connecting with and helping adoption agencies raise money and adopt out pets.

    Cons

    Dealing with crappy pet parents.
    Low pay, even for management.
    Usually part time

    No opinion of CEO
  7.  

    Pretty good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Portsmouth, NH
    Current Employee - Sales Associate in Portsmouth, NH

    I have been working at Petco part-time (less than an year)

    Pros

    nice caring people to work with

    Cons

    sometimes management can take out frustrations on employees

    Advice to ManagementAdvice

    don't be so short

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    it has been helpful

    Current Employee - Grooming Assistant in Albuquerque, NM
    Current Employee - Grooming Assistant in Albuquerque, NM

    I have been working at Petco part-time (less than an year)

    Pros

    i like to work with the animals

    Cons

    not knowing much about how to do things

    Doesn't Recommend
    Neutral Outlook
  9.  

    Fine

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Petco

    Pros

    They worked around my college schedule

    Cons

    It was a lot of uneducated people

  10.  

    Friendly environment, friendly people, nice customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor in Portage, MI
    Former Employee - Customer Service Advisor in Portage, MI

    I worked at Petco part-time (more than an year)

    Pros

    Lots of team work. Most everyone shooting for the same goal. Animal care.

    Cons

    Not enough hours. If you live a distance away you need more that 12 hours a week.

    Advice to ManagementAdvice

    Listen carefully to your , sometimes their concerns are valid.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Dogs made up for the bad experiences with management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Grooming Assistant in Front Royal, VA
    Former Employee - Grooming Assistant in Front Royal, VA

    I worked at Petco part-time (less than an year)

    Pros

    Amazing and rewarding job working with dogs on a daily basis. Loved the feeling of returning a dog to its owner because of the happy reunion. Loved having repeat customers so I could build a relationship with the dog and customer.
    You learn a LOT about dogs!

    Cons

    Physically demanding. You have to be confident in yourself to get the task done because you will have all types of dogs to work with (ie. aggressive, stubborn, excitable, hyper, etc.).
    Management was horrible.

    Advice to ManagementAdvice

    Spend more time with new hires to make sure they are doing their job right so they can better themselves. I was thrown into my job with very little training and had to learn from my own mistakes. Communication and reliability needs to be worked on.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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