Petco

www.petco.com
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Petco Reviews

Updated February 28, 2015
Updated February 28, 2015
744 Reviews
3.0
744 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Petco CEO James M. Myers
James M. Myers
399 Ratings

Review Highlights

Pros
  • Working with animals is the best part of the job, there's always something new walking through the door (in 68 reviews)

  • YOu get to bring your pets to work, most people were really nice (in 27 reviews)


Cons
  • Inexperienced upper management running experienced long term employees (in 35 reviews)

  • As a Groomer or a Bather, you are at minimum wage and will never EVER get a raise (in 34 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Decent time, never bored

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in West Bountiful, UT
    Former Employee - Team Lead in West Bountiful, UT

    I worked at Petco full-time (more than 5 years)

    Pros

    Animals. Nothing better than getting to work with beautiful living creatures.

    Cons

    Corporate doesn't seem as dedicated to really pushing better companion relations. The last 10 years have changed from being high end retail to exactly like petsmart

    Advice to ManagementAdvice

    Skeleton crew on freight days are a joke. One guy cant carry the load and be customer service and cashier. You're asking for 12 hrs of work to be done in 6. Have a part time cashier help split the load. Simple.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    It was great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Tampa, FL
    Former Employee - Sales Associate in Tampa, FL

    I worked at Petco

    Pros

    I love working with the animals

    Cons

    the management was unorganized and it smelled

    Advice to ManagementAdvice

    Organize and listen to coworkers

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Enforces internal growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Nassau, NY
    Current Employee - General Manager in Nassau, NY

    I have been working at Petco full-time (more than 5 years)

    Pros

    I was able to grow from cashier to General Manager in less then four years. Company values it's employees and promotes internal growth.

    Cons

    Payroll cut backs do not match the values that the company is trying to enforce.

    Recommends
    Positive Outlook
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  5. 3 people found this helpful  

    Petco work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Petco

    Pros

    Great managers and awesome coworkers! If you love animals & have customer service skills, you will like this job.

    Cons

    Pay starts out low. Be flexible...you will be crosstrained.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Only been there for 2 months, but love the atmosphere.

    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Petco

    Pros

    Great people. Nice facility with gym and 2 dog play areas. We can bring our dogs to work which reminds us where and why we work for Petco.

    Cons

    No cons so far except a bit of drive in traffic for me.

    Recommends
    Positive Outlook
  7. 1 person found this helpful  

    Pleasant experience- met many interesting people (customers) and was constantly learning about different animals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Petco part-time (less than a year)

    Pros

    Always around animals! People bring in their dogs, cats, pigs (YES, PIGS!), etc.
    Constantly learning new info about all kinds of animals

    Cons

    As with any customer service job, customers can be very demanding/unreasonable. With some pet owners, I've seen the worst.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Overall great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager
    Former Employee - Department Manager

    I worked at Petco full-time (more than 10 years)

    Pros

    The people are great. The management pretty much knows what they are doing. There is lots of room for growth and promotions. The pay is ok at first, but if you are with them long enough, the pay can be great.

    Cons

    In their eyes, you are replaceable. No matter what your ranking with the company is, everyone is replaceable.

    Advice to ManagementAdvice

    Nothing. Keep doing your jobs. I was lucky, my GM and fellow managers were very cool with time off and such. The leadership could use a little bit of help, as far as guidance of new employees and especially if you just get promoted.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Pretty happy here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Aquatics Specialist in Greeley, CO
    Current Employee - Aquatics Specialist in Greeley, CO

    I have been working at Petco full-time (less than a year)

    Pros

    Love working with the animals, and the company has a more personal feel for our customers vs. some other companies I've worked for. Having specialists for the different animal departments is a huge plus as well. It ensures the animals get proper care, and gives the customers and coworkers confidence knowing they have someone to talk to who is knowledgeable in that area.

    Cons

    None that are company specific. I'm sure it varies from store to store.

    Advice to ManagementAdvice

    Same as above.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Your experience depends on the management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Team Lead
    Former Employee - Senior Team Lead

    I worked at Petco full-time (more than 3 years)

    Pros

    Get to work around animals. There are different areas you can specialize in (small animal vs. aquatic, etc). Great team atmosphere.

    Cons

    District/regional management was a joke. When a store manager should be fired (such as if a manager asks an employee to commit fraud in regards to paperwork on an in-store animal's health), they receive a slap on the wrist.

    Good store managers within this company are a dime a dozen. Out of 3 different managers I have worked under, only one worked well with everyone on staff. The other ones, from my experience, could be verbally/mentally abusive or demeaning.

    Advice to ManagementAdvice

    Upper management needs to keep track of their store manager's attitudes, and offer employee reviews of store managers. Granted, much of what would be received would be possibly discriminatory or biased. However, it may encourage managers to be on their best behavior at all times, rather than verbally and mentally abusing their staff.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Working here was very fun with the animals.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Petco

    Pros

    Very chill environment to be in

    Cons

    Hours were not that great

    Advice to ManagementAdvice

    More organization

    Recommends
    Positive Outlook
    Approves of CEO

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