Petco Reviews

Updated August 28, 2015
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3.0
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Approve of CEO
Petco CEO James M. Myers
James M. Myers
464 Ratings

Pros
  • Working with animals is a huge pro (in 68 reviews)

  • Bringing pets to work is a plus (in 27 reviews)

Cons
  • Upper management relies on their "team of experts" to make decisions regarding the animals in the store (in 35 reviews)

  • Making minimum wage after 4 years (in 34 reviews)

More Pros and Cons

956 Employee Reviews

Sort: Popular Rating Date
  1. Customer Advisor at Petco

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Indianapolis, IN
    Former Employee - Customer Advisor in Indianapolis, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Petco part-time (More than a year)

    Pros

    Petco really empowers its employees to provide great customer service, decent schedule flexibility, advancement opportunities

    Cons

    Pay is on the low end, full-time positions are tough to acquire

    Advice to Management

    Increase pay


  2. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Petco part-time

    Pros

    Petco is not your average retail store job. You get to interact with the customer's pets which is the most rewarding part of the job. Many new pet parents come in with their puppies or kitties and you're responsible for pretty much finding them everything a new pet needs.

    Cons

    As with most retail jobs, managers make you feel pretty disposable. They care a lot about fundraising and having every shift filled, not much outside of that.

    Advice to Management

    Less worrying about fundraising, more caring about your workers.


  3. Aquatic Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Petco part-time

    Pros

    Fun team, prioritized animal welfare, decent internal education system

    Cons

    Low pay and difficult to move up (although possible), forced to work multiple job positions at the same time

    Advice to Management

    Find a way to spread the work load among more people (ie: hire/keep more workers on the clock)


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  5. Laid back, good benefits, poor pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Pearl City, HI
    Current Employee - Customer Service Associate in Pearl City, HI
    Recommends
    Positive Outlook

    I have been working at Petco full-time (Less than a year)

    Pros

    This is a fun, laid back place to work. The benefits are excellent.

    Cons

    Pay is low, hours are not guaranteed and it is difficult to learn what the best path upward is.

    Advice to Management

    Clarify opportunities for advancement


  6. Petsylist Dog Groomer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Groomer
    Current Employee - Pet Groomer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Petco full-time

    Pros

    Flexible hours, good pay if you work for it (comission) and commission is 55% better than most grooming salons

    Cons

    Vetco (the vet clinic that works with us) if only that where true.. PTO sucks.. make minimum wage on PTO, but I average over 4 times that pay. Dont get me started on points system.

    Advice to Management

    Give petsylists their average pay like petsmart does for PTO, not minimum wage. Get us off the point system what is this 4th grade?


  7. Left seeking more

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Flagstaff, AZ
    Former Employee - Anonymous Employee in Flagstaff, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Petco (Less than a year)

    Pros

    Fun work environment, working with animals.

    Cons

    Opportunity for advancement are minimal.


  8. Dog and Cat Department Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dog and Cat Department Manager
    Current Employee - Dog and Cat Department Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    -Casual Atmosphere -Great advancement opportunities -Ample Paid Time Off -Reasonable metrics

    Cons

    -Technologically behind -Mediocre 401k -Lots of competition

    Advice to Management

    Keep a closer eye on the competition


  9. Good for a while

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Herndon, VA
    Former Employee - Team Lead in Herndon, VA
    Doesn't Recommend
    Negative Outlook

    Pros

    Great customers Fun work environment, get to work with animals easy to figure out

    Cons

    Lack of Organization, poor scheduling not enough employees for evening shift. Lack of advancement.


  10. Good Work Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Management and coworkers. Get to see pets everyday.

    Cons

    Hard to get consistent hours.


  11. Depends.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Petco part-time

    Pros

    pets everywhere, friendly friendly associates, a lot of learning about animals and the discount, of course, and great pay for a retail job, there really isn't that many negatives.

    Cons

    basically, if you have a hard time with people you're going to have a bad time. and it seems that the higher ups above the store will never listen. they only care about donations, and they want to start feeding all reptiles frozen. which i personally strongly disagree with.



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