Petco

www.petco.com
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Petco Reviews

Updated March 3, 2015
Updated March 3, 2015
750 Reviews
3.0
750 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Petco CEO James M. Myers
James M. Myers
401 Ratings

Review Highlights

Pros
  • Working with animals is the best part of the job, there's always something new walking through the door (in 68 reviews)

  • YOu get to bring your pets to work, most people were really nice (in 27 reviews)


Cons
  • Inexperienced upper management running experienced long term employees (in 35 reviews)

  • As a Groomer or a Bather, you are at minimum wage and will never EVER get a raise (in 34 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Petco Animal Supplies

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Petco

    Pros

    Great company full of wonderful people. It was a pleasure to work there and I would go back any time.

    Cons

    Retail business is tight on time off and holidays. Aging IT infrastructure can be difficult to work with.

    Advice to ManagementAdvice

    Listen closely to customer reviews. Employee satisfaction is very important for the long term success of the company.

    Recommends
    Positive Outlook
  2.  

    Great job for pet lovers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inventory and Pricing Department Manager in Lake Saint Louis, MO
    Former Employee - Inventory and Pricing Department Manager in Lake Saint Louis, MO

    I worked at Petco full-time (more than 8 years)

    Pros

    Helping & educating pet owners

    Cons

    Petco has cut hours and it effects quality of customer service and time needed to do your job the way it should be done.

    Advice to ManagementAdvice

    Quit making employees do useless paperwork when they could help customers and take care of animals.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Decent time, never bored

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in West Bountiful, UT
    Former Employee - Team Lead in West Bountiful, UT

    I worked at Petco full-time (more than 5 years)

    Pros

    Animals. Nothing better than getting to work with beautiful living creatures.

    Cons

    Corporate doesn't seem as dedicated to really pushing better companion relations. The last 10 years have changed from being high end retail to exactly like petsmart

    Advice to ManagementAdvice

    Skeleton crew on freight days are a joke. One guy cant carry the load and be customer service and cashier. You're asking for 12 hrs of work to be done in 6. Have a part time cashier help split the load. Simple.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    It was great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Tampa, FL
    Former Employee - Sales Associate in Tampa, FL

    I worked at Petco

    Pros

    I love working with the animals

    Cons

    the management was unorganized and it smelled

    Advice to ManagementAdvice

    Organize and listen to coworkers

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great purpose & vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Petco full-time

    Pros

    - Being able to work on the retail business & work in service related projects as well
    - Culture is relaxed and allows your well behaved pet at work

    Cons

    - Salaries may not be commensurate with cost of living
    - Company is working on IT infrastructure (more of an ongoing opportunity)

    Advice to ManagementAdvice

    Ensure that you're fully invested in career paths and development of your top performers!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Enforces internal growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Nassau, NY
    Current Employee - General Manager in Nassau, NY

    I have been working at Petco full-time (more than 5 years)

    Pros

    I was able to grow from cashier to General Manager in less then four years. Company values it's employees and promotes internal growth.

    Cons

    Payroll cut backs do not match the values that the company is trying to enforce.

    Recommends
    Positive Outlook
  8. 3 people found this helpful  

    Petco work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Petco

    Pros

    Great managers and awesome coworkers! If you love animals & have customer service skills, you will like this job.

    Cons

    Pay starts out low. Be flexible...you will be crosstrained.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Only been there for 2 months, but love the atmosphere.

    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Petco

    Pros

    Great people. Nice facility with gym and 2 dog play areas. We can bring our dogs to work which reminds us where and why we work for Petco.

    Cons

    No cons so far except a bit of drive in traffic for me.

    Recommends
    Positive Outlook
  10. 1 person found this helpful  

    Pleasant experience- met many interesting people (customers) and was constantly learning about different animals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Petco part-time (less than a year)

    Pros

    Always around animals! People bring in their dogs, cats, pigs (YES, PIGS!), etc.
    Constantly learning new info about all kinds of animals

    Cons

    As with any customer service job, customers can be very demanding/unreasonable. With some pet owners, I've seen the worst.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Overall great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager
    Former Employee - Department Manager

    I worked at Petco full-time (more than 10 years)

    Pros

    The people are great. The management pretty much knows what they are doing. There is lots of room for growth and promotions. The pay is ok at first, but if you are with them long enough, the pay can be great.

    Cons

    In their eyes, you are replaceable. No matter what your ranking with the company is, everyone is replaceable.

    Advice to ManagementAdvice

    Nothing. Keep doing your jobs. I was lucky, my GM and fellow managers were very cool with time off and such. The leadership could use a little bit of help, as far as guidance of new employees and especially if you just get promoted.

    Recommends
    Positive Outlook
    Approves of CEO

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