Petco Reviews

Updated September 2, 2015
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3.0
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Petco CEO James M. Myers
James M. Myers
467 Ratings

Pros
  • Working with animals is a huge pro (in 68 reviews)

  • Bringing pets to work is a plus (in 27 reviews)

Cons
  • Upper management relies on their "team of experts" to make decisions regarding the animals in the store (in 35 reviews)

  • Making minimum wage after 4 years (in 34 reviews)

More Pros and Cons

963 Employee Reviews

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  1. Amazing Job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate In Aquatics in Waldorf, MD
    Current Employee - Sales Associate In Aquatics in Waldorf, MD
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You get to learn about all the animals They care about your safety and health Promotions are always available

    Cons

    Customers make the job hard. Not the animals. If you do not follow protocol exactly you are liable to get written up or fired on the spot. Ex- Dead fish cannot be thrown away/ cleaning cages is never done with bleach or cleaning products of that nature etc...

    Advice to Management

    BETTER ORGANIZATION! Have the policies set out at each location so employees can be sure to follow every step by the book to avoid mistakes or forgetting to complete a task.


  2. losing focus

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Pittsburgh, PA
    Current Employee - General Manager in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Petco full-time (More than 10 years)

    Pros

    Many of your employees and fellow managers are passionate about what they do. The company has always touted having a nice life/work balance.

    Cons

    It is understandable to leverage parts of your business that e-commerce cannot compete with. What is unfathomable is to completely ignore the parts of your business that make up the majority of sales to do so. Dog training makes up less than half a percent of the company business, yet this is all that is talked about now. Focus is spent on spending millions to change our store front signs to lower case letters in stead of paying for things like a live inventory system which would have a much higher ROI which would then allow for those signs to be paid for later.

    Advice to Management

    Listen to your store management teams. Many of the people making decisions are so far out of touch and have not been anywhere near working in a store for quite some time. Be much more transparent with everything from career openings to explaining the real reasons why certain decisions are being made. If you trust us as leaders, then trust us with the true information. We are not kids that need to be shielded from the truth.


  3. Unleashed by Petco

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Carlsbad, CA
    Former Employee - Team Member in Carlsbad, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Petco part-time (Less than a year)

    Pros

    One of the highlights at Unleashed was getting trained and certified with a dog and cat nutrition certificate. Also, as most people would probably include in a review, the interaction with customers and their dogs makes the days happy. I would also say that the management at my particular store was very good and easy to communicate with.

    Cons

    Other than some of the tasks involved in working a retail job being pretty mundane, I do not have any cons for working at Unleashed.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Amazing company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Colorado Springs, CO
    Current Employee - Assistant Manager in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Petco full-time (More than 3 years)

    Pros

    Caring environment focused on people pets and the relationships between them

    Cons

    Poor leadership at times flips back and forth on what they do our don't went there teams to do

    Advice to Management

    Grow your team, it doesn't matter how good you think you look if your team is sh*t. Your team is the only true reflection that matters


  6. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Petco part-time

    Pros

    Petco is not your average retail store job. You get to interact with the customer's pets which is the most rewarding part of the job. Many new pet parents come in with their puppies or kitties and you're responsible for pretty much finding them everything a new pet needs.

    Cons

    As with most retail jobs, managers make you feel pretty disposable. They care a lot about fundraising and having every shift filled, not much outside of that.

    Advice to Management

    Less worrying about fundraising, more caring about your workers.


  7. Customer Advisor at Petco

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Indianapolis, IN
    Former Employee - Customer Advisor in Indianapolis, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Petco part-time (More than a year)

    Pros

    Petco really empowers its employees to provide great customer service, decent schedule flexibility, advancement opportunities

    Cons

    Pay is on the low end, full-time positions are tough to acquire

    Advice to Management

    Increase pay


  8. Sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Aquatics in Tulsa, OK
    Former Employee - Aquatics in Tulsa, OK
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Petco (More than 5 years)

    Pros

    Fun to work with animals and help customers

    Cons

    Rude people late hours little real training

    Advice to Management

    Pay more money to attract better employees and management


  9. Helpful (1)

    Companion Animal Department Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Petco full-time

    Pros

    get to work and interact will all live animals

    Cons

    Deadlines and amount of work for the amount of pay

    Advice to Management

    Please be more strict with sales associates on how to manage live inventory.


  10. CADM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Petco (Less than a year)

    Pros

    The management is friendly and competent. The hours are sufficient. For the most part the customers are nice.

    Cons

    The job did not pay enough given the amount of responsibility involved and the nature of the work. Petco needs to increase salaries


  11. Helpful (1)

    Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Denver, CO
    Former Employee - Assistant Manager in Denver, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Petco full-time (More than 3 years)

    Pros

    The company offers advancement within the company. Great benefits.

    Cons

    The district managers promote, discipline and reward with no investigation. The information may not be true and the district managers hold all the power without investigating information. Too many hours for salaried managers.



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