Petco

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Petco Reviews

Updated August 22, 2014
Updated August 22, 2014
604 Reviews

2.9
604 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Petco CEO James M. Myers
James M. Myers
335 Ratings

Review Highlights

Pros
  • Working with animals is the best part of the job, there's always something new walking through the door (in 62 reviews)

  • YOu get to bring your pets to work, most people were really nice (in 22 reviews)


Cons
  • Upper management relies on their "team of experts" to make decisions regarding the animals in the store (in 31 reviews)

  • The pay was minimum wage with no advancement for dog bathers (in 30 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Stylist
    Current Employee - Pet Stylist

    Pros

    The compensatoin is okay, grooming prices are competitive without being so cheap you dont make anything. If you know how to upsell, then you can easily work smart without having to break your back working harder than you should. 20% employee discount is nice as well.

    Cons

    Where to start...Upper management tends to strong arm some of the more ludicrous "safety" policies while neglecting to ensure the salon equipment is in good repair. Our salon in particular has two tables that don't work, takes in way more business than we are designed to handle, which results in time wasted as we try to "creatively" accommodate the work load, and the corporation tends to look for cost cutting methods over efficiency. The corporation also does not support its employees the way it should, resulting in a lot of animal abuse going unreported due to fear of retaliation.

    Advice to ManagementAdvice

    Rethink a few things, seriously, happy employees are more productive. No one should have to be afraid of reporting animal abuse either, that's just ridiculous beyond reason.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Stress not worth the small paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Aquatic Specialist
    Former Employee - Aquatic Specialist

    Pros

    Discounted supplies for pets, easy access to the newest products

    Cons

    management is handicapped by corporate regulations, difficult customer base, never enough employees available

    Advice to ManagementAdvice

    Give more flexibility to each of the stores. I've worked in Petco's in 5 different states and they are DRASTICALLY different from each other. What works at one location is a total FAIL at another.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Hope you enjoy headaches

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier  in  Mattydale, NY
    Former Employee - Sales Associate/Cashier in Mattydale, NY

    Pros

    Working with the animals, talking to knowledgeable customers about said animals, employee discount, and thats really about it.

    Cons

    Where to begin? Constant changes in policy, favoritism, the animals only come first if it makes them money, HR is useless, they WILL screw you over if given the opportunity. Threats to your job if you cant force donations from customers multiple times a year. You get written up for everything. Most of the higher ups wouldn't know how to care for a pet rock if it bit them on the rear, but they'll make sure to tell you you're doing it wrong even if you're right. I worked there for nearly 7yrs and had migraines all the time from the stress. Oh, and the pay is atrocious for being a "specialist".

    Advice to ManagementAdvice

    Treat your staff better. Maybe then you wouldn't have to keep hiring people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Companion Animal Department Manager  in  Lake Grove, NY
    Former Employee - Companion Animal Department Manager in Lake Grove, NY

    Pros

    Discounts, Health Benefits, Raises, Paid Time Off, Plus great chances for advancement! Not to mention the wonderful feeling of caring animals, educating customers and helping find each animals forever home!

    Cons

    As with any retail position, your experience as an employee depends greatly on the quality of your management and fellow staff members.

    Advice to ManagementAdvice

    You have to always remember that it is YOUR store. If for any reason you feel like it is failing or your staff isn't efficient stop pointing fingers and self reflect. With the right attitude and training I've had employees on the verge of being fired rise up to be not only my best employees but promoted to management.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Mostly wonderful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Stylist
    Former Employee - Pet Stylist

    Pros

    Great people, great environment, policies to keep pets and people safe. Managers back up employees if customers get angry over said policies.. Mostly

    Cons

    It's a high stress job and the pay can be kind of low at times. when new management comes in they can make stupid changes to the already well written polices.

    Advice to ManagementAdvice

    Pay groomers more than minimum wage. This job is high stress, very physically demanding, has high upkeep cost for equipment and the pay isn't even a livable wage. I know commissioning is idle but not always possible.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    The good, bad and ugly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager  in  Saint Louis, MO
    Current Employee - Department Manager in Saint Louis, MO

    Pros

    They are very passionate about animals. They have great core values and if you find a store that is run properly you can be rewarded with a great yearly bonus.

    Cons

    They are constantly rolling out "new" ways to engage the customer and methods to track a store/ associate's success or failure. For a experienced sales associate, it gets rather annoying. They have terrible raises for non- salary associates and management, $0.15- $0.25 cents pay raise a year.

    Advice to ManagementAdvice

    Reevaluate your pay scale for management and full time staff. A quarter raise a year when your evaluations say the person is meeting or exceeding your expections is not going to make the staff want to stick around.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Grooming Assistant  in  Palm Beach Gardens, FL
    Current Employee - Grooming Assistant in Palm Beach Gardens, FL

    Pros

    The pay is good for me, I love the hours I get, the people here are kind, nice and clean work area, definitely loves animals!

    Cons

    Management plays favorites, too much drama happens between coworkers, a very judge full work place, slow raises and promotions, very slow working hours.

    Advice to ManagementAdvice

    Be fair with everyone in the workplace, everybody can become friends no matter what. Don't play favorites with the workers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great place to learn new skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Learned a lot about different animals, very relaxed working environment as long as the work is done the managers do not complain. Associates I worked with were excellent.

    Cons

    The companies disciplinary policy is very vague. Company bonus and stock programs are average. Health insurance benefits were ok but could be better.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    HI expectations, limited support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Milwaukee, WI
    Current Employee - Store Manager in Milwaukee, WI

    Pros

    The boss leaves you alone for the most part. I'm ok to run my store with limited micromanaging. Customers are generally happier to shop because Petco is a "want" store not a "need" store.

    Cons

    Limited support from corporate. Gives us a million things to do but no payroll, no low wages so when I find a qualified person, I don't have a salary that will make it worth their time. The level of knowledge expected vs. the training is a joke. Penny wise- pound foollish

    Advice to ManagementAdvice

    stop hand cuffing us to accomplish the tasks you want accomplished.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Lots of Fun for Pet-Lovers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader  in  New York, NY
    Former Employee - Team Leader in New York, NY

    Pros

    It is a very good company to work for, Flexible hours, vacation time with enough notice.

    Cons

    Very stressful environment in High Volume stores.

    Recommends
    Neutral Outlook
    Approves of CEO

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