Pets at Home Reviews

Updated July 27, 2015
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3.8
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Nick Wood
2 Ratings

45 Employee Reviews

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  1. Working at Pets at Home was okay - plenty of chance to grow within the company, but not very fulfilling work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in New York, NY
    Current Employee - Customer Service Assistant in New York, NY

    I have been working at Pets at Home full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    It was fine working here - coworkers were very nice, and management was very fair, plenty of emphasis on team bonding

    Cons

    It can get a little boring sometimes - there are no enticements to get you to stay, or work harder, you are just viewed as a replaceable part of a large team

    Advice to Management

    Better communication with all levels of staff


  2. overall a good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waitress in Swansea, Wales (UK)
    Former Employee - Waitress in Swansea, Wales (UK)

    I worked at Pets at Home

    Recommends
    Recommends

    Pros

    play with animals staff very friendly nice atmospheare

    Cons

    no discount didn't get paid because I was a trainee


  3. Good to get into the animal sector

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Colleague in Stoke-on-Trent, England (UK)
    Current Employee - Store Colleague in Stoke-on-Trent, England (UK)

    I have been working at Pets at Home (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good animal welfare, great to progress an animal career into management. Great for balancing home life and work life, as well as getting holidays approved etc. generally a fun work place.

    Cons

    Whilst easy to progress in store, hard to get full time contracts (I tried for 2 years before getting it by pure luck) hard to get into head office and very focused on loyalty cards -sometimes more than the animal standards. A lot of management know very little about the animal care itself. Different routines in stores despite routines being set by head office to be done in all stores the same. (Iv worked in 6 stores- non the same)

    Advice to Management

    Management in store need to more involved in the animals instead of just simply passing it on to colleagues. Upper management in head office need to try take on their colleagues to progress their careers. A lot of head office are clueless of how things work/ what is practical and realistic on shop floor.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. enjoyable years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Colleague in Chingford, England (UK)
    Former Employee - Store Colleague in Chingford, England (UK)

    I worked at Pets at Home

    Pros

    There was a great team working and a very supportive store manager. The knowledge gained was immense. Standards are expected to be high at all times and that can be tough especially when it is so busy every weekend. I loved working there but left for a full time job outside of retail

    Cons

    The company runs on tight hours, not just in chingford but it's the same in every store. For the jobs that need doing it is just not enough to get jobs done properly and thoroughly unless you cut corners which when it comes to pet care you can't.

    Advice to Management

    Head office should appreciate that running stores in london is not the same as some where in the country, it is do much tougher, I covered other stores and it's is not the same for many reasons. My manager worked so hard and such long hours and never complained but just got on and done it and led by example and that is why the staff respected her and they ended up working hard for her not the company so much.im not sure head office realise how hard their managers actually work


  6. poor training and support

    Current Employee - Store Colleague in London, England (UK)
    Current Employee - Store Colleague in London, England (UK)

    I have been working at Pets at Home part-time (More than 8 years)

    Pros

    Lovely to serve customers and see or hear about their pets. Good store colleagues to work with who are friendly and helpful

    Cons

    Lack of proper training and support over when I started a few years ago. This has continued over the years with numerous managers. Too much time spent in the till in one shift.

    Advice to Management

    Look after your employees better, right from the start. Too late for me. Now have to catch up on training.


  7. Worked with the company for 3 years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Annon in Dundee (South Africa)
    Current Employee - Annon in Dundee (South Africa)

    I have been working at Pets at Home full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Yearly bonus,free uniform,free parking, chance to win vouchers

    Cons

    Working long hours, no life/ work balance,getting bullied by other collegues and nothing getting done about it after it's been brought to the area managers attention,management favouring some collegues over others resulting in them getting away with theft and dishonesty,good ,honest ,hard working colleagues get no thanks for there hard work if your face fits then your ok ,some collegues getting promoted some collegues get given the store of there choice and others have to go through an interview, nothing is kept confidential some area managers and store managers don't have a clue and allow collegues to steal from the company and bully and manipulate others, get promised lots of great things in the interview but it never happens I waited nearly 4 years for all the great things I was promised just a load of rubbish,awful place to work with to many vindictive and dishonest people

    Advice to Management

    Do something about bullying and treat your hard working,honest workers better, train the area managers and development managers better ! Some of them bully the collegues and use there position to manipulate collegues it's dusgusting !


  8. job role

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pets at Home

    Pros

    good pay fun enviroment fun animals

    Cons

    bad managers, area managers only do their job and go


  9. Completely depends on management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Colleague in Scarborough, England (UK)
    Former Employee - Store Colleague in Scarborough, England (UK)

    I worked at Pets at Home part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    When you have a good manager who actually cares about animal welfare - pretty much all colleagues pulling together working hard, genuine care for the animals, high cleaning standards In general the regular customers were lovely, as were the one or two colleagues who cared about animal welfare

    Cons

    Most of the managers are horrific at their jobs, animals were ill all the time with one even starving to death (!) which could have been prevented, most colleagues end up lazy and do not keep up to the animal welfare standards the company likes to pretend it adherers to, many managers were bullies and very unprofessional, confidential information was often passed around willingly, no progression for colleagues, negative issues and problems were very much 'swept under the rug'. When I first started (2011) the company was positive and a great place to be, however times have changed with profit and growth being the only focus there.

    Advice to Management

    Actually live up to the company 'values', set a positive example for colleagues


  10. Helpful (2)

    Working at Pets at Home Head Office

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Handforth, England (UK)
    Former Employee - Anonymous Employee in Handforth, England (UK)

    I worked at Pets at Home full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    It's a nice brand to work for. Pets (mainly dogs) around the office are great fun. No matter how stressful or bad a day you're having, petting one of the dogs always made things better.

    Cons

    It's quite a tough work environment, with some politics. My boss was pretty awful to work for, which overall left a bitter taste in my mouth for the company.

    Advice to Management

    Take more notice if there are staff struggling with a team's management, if there are a couple of colleagues finding it challenging, there could be a bigger issue.


  11. Worked here currently for 2 years.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Colleague in Oxford, England (UK)
    Current Employee - Store Colleague in Oxford, England (UK)

    I have been working at Pets at Home part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    SOME stores have very efficient management, Lots of benefits from working with the company, pay is generous for a part time student job, training is adequate.

    Cons

    SOME stores can be much like the childrens playground with bullying and rumours (mostly done by some management), Some stores are terrible at looking after their animals.

    Advice to Management

    Increase training for those in first year of employment, More manager presence on shop floor, better uniform.



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