Philadelphia Insurance Companies

  www.phly.com
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Philadelphia Insurance Companies Reviews

Updated August 19, 2014
Updated August 19, 2014
62 Reviews

2.7
62 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Robert D. O'Leary
14 Ratings

Review Highlights

Pros
  • They have a pretty good work/life balance and it has been an overall good experience (in 6 reviews)

  • The health benefits were the biggest perk of working at the company (in 6 reviews)


Cons
  • Upper management is a joke, majority of them don't understand insurance (in 7 reviews)

  • HR department is a joke at best (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Family oriented company that never grew up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA

    Pros

    Salary and health care benefits were good. Great health and exercise facilities next door. Location and office environment were above average.

    Cons

    Cronyism and inner circles killed all potential for great outsiders to really make a difference. There were great expectations when Tokyo marine bought the company that changes would come but they were just happy to be hands off and take the profits.

    Advice to ManagementAdvice

    Shatter the "old boys" inner circles.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Good people, decent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Work-life balance, lack of bureaucracy, everyone was approachable. Strong senior management

    Cons

    Most boring office I'd ever worked in.

    Advice to ManagementAdvice

    I know the insurance industry is pretty dead-pan and outside-centric, but consider doing things to liven up office environments.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    This company values training and encourages employees and contractors to keep their skills sharp.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bala Cynwyd, PA
    Current Employee - Anonymous Employee in Bala Cynwyd, PA

    Pros

    Good opportunity to work on a new project (Guidewire) and new technologies. Vendor training was invaluable and supplemented by newly hired employees who had hands-on experience with Guidewire.

    Cons

    Some lack of organziation and direction during the transition to TMNA Services. Time and money is spent on projects that were put on the back-burner.

    Advice to ManagementAdvice

    More time should be allocated to strategy and planning. Get of of your offices and talk to the people doing the work to find out what is really going on.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Proud to represent the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter II  in  Mission Viejo, CA
    Current Employee - Underwriter II in Mission Viejo, CA

    Pros

    Highly ethical company with many opportunities for training/development & advancement. Fast-paced & competitive workflow keeps you on your toes. Systems are highly technical, completely paperless. Incentives & benefits are amazing. Personal & family feeling among the staff/employees.

    Cons

    compensation stalls after the first couple years, if you aren't the type of person who will say no or speak up- they will tend to keep piling more and more work on you,

    Advice to ManagementAdvice

    Compensation & advancement seem to stall for long-term employees after 4-5 years unless someone threatens to quit (or quits) then those left behind get a benefit to stay. Speaking up early just falls on deaf ears - it shouldn't need to go that far, time and time again.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Run away! Run FAR away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst  in  Bala Cynwyd, PA
    Current Employee - Senior Analyst in Bala Cynwyd, PA

    Pros

    Good health benefits. Nice gym in the building which is free for employees.

    Cons

    employees are micromanaged….when you must travel for company business management prefers you travel on YOUR time…use YOUR money…and maybe they will get around to reimbursing you. Management doesn't seem to understand basic policy language or how to apply it. I've had attorneys scold me for decisions made by management regarding coverage. My second day of employment I sat in my car and cried because I knew that taking the job was the biggest mistake I've ever made. Management prefers to throw money at their claims to make them go away (just for the sole purpose of piling on NEW claims) rather than defending claims that should be defended. They are consistently doing their insured's a huge disservice by not defending claims that should be defended.

    Advice to ManagementAdvice

    Take a class in coverage and deconstructing policy language. Micro managing only drives away the good employees; it does not make them want to stay. Management is lucky that the job market is so bad. Open your eyes; people are MISERABLE. Or maybe you just don't care…? If you give your employees event THIS MUCH they will bend over backwards for you. Happy people make you money. GET IT?!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Fair to partly cloudy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Competitive benefits, industry average pay

    Cons

    Communication from assigned management disconnected.

    Advice to ManagementAdvice

    Positive feedback is motivating.
    Your better employees are excited about what they do. Acknowledge it.

    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    In a word: meh.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Paid well. Benefits are not bad. Emphasis on continuing education.

    Cons

    Appears very little opportunity to rise up the ranks even though you're more than qualified to. I'm so bored I have to spend half my day looking busy.

    Advice to ManagementAdvice

    Open your eyes. You have extremely talented people doing basic work, never going to keep them without a legitimate career path.

  9. 1 person found this helpful  

    Great benefits and good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Bala Cynwyd, PA
    Former Employee - Customer Service Representative in Bala Cynwyd, PA

    Pros

    Competetive salary, fair reviews and raises for good work.

    Cons

    I honestly don't have any cons. My reason for leaving was very limited job advancement in my field.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Had to leave the firm to realize my true value to the insurance industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Examiner  in  Bala Cynwyd, PA
    Former Employee - Claims Examiner in Bala Cynwyd, PA

    Pros

    Job security. A top-quality gym in the building, where low-level workers can find Senior management at least 3 days per week. Paid time off is very fair. A Christmas bonus. A company picnic/outing in May or June every year.

    Cons

    First, they are EXTREMELY SLOW and OVERLY SELECTIVE in the hiring process. The claims department has been perpetually understaffed since at least 2004--yet we see figures that suggest that the average time to fill a claims position runs about 90 days. Second, once hired you should fully expect to be micromanaged and discouraged from thinking or using your innate talent that got you the job in the first place. Quoting Thomas Jefferson: "I hold it that a little rebellion now and then is a good thing, and as necessary in the political world as storms in the physical." Well, management imposes so much top-down pressure and control so as to eliminate any chance of any change ever occurring. Case in point: the claims department has not increased the approved rate for Professional Liability legal defense work since the 1990's--despite numerous pleas to increase it to ~$225. My guess is that 10% of middle- and junior-management could be described as engaged and competent; another 60% works in paralyzing fear of senior management such that their decisions are based solely on self-preservation; the other 30% have IQs of no greater than 95 and are incompetent to the core. Unfortunately for the reader, you will be subordinated to one of these beneficiaries of corporate welfare who have been here for at least 15 years and who will be unable to come to terms with such concepts as "ambition", "enthusiasm", "creative problem-solving", and "career progression".
    By the way: there are ZERO opportunities for advancement. The job seeker should be aware of this; you come to PHLY only after you have reached the pinnacle of your success elsewhere in the world of work.

    Advice to ManagementAdvice

    As the hiring environment continues to open up after the Great Recession, quality employees will successfully test their value on the open market and will move to other firms, leaving lesser qualified workers entrenched at PHLY. I am seeing this trend as I write this in early June 2014; the good ones, with ambition, accept jobs at other firms, leaving underqualified and low-caliber workers at PHLY desks for the duration of their careers. Join at your own risk, job-seeker.
    Management would be wise to do an honest assessment of its workforce, identify the aforementioned 30% incompetent managers--and clean house.
    Management would also be wise to stop spending 6 months trying to find job candidates who are 35 years old, with 25 years experience, who are willing to work for minimum wage.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Terrible work environment, sweatshop run by japanese

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Underwriter  in  Lawrenceville, NJ
    Former Employee - Underwriter in Lawrenceville, NJ

    Pros

    There really isn't much to like about this place anymore

    Cons

    I have worked in the Lawrenceville, NJ office for over 7 years and it has become progressively worse since Tokio Marine purchased the company for the billions of dollars from Maguire family. Turnover is very high, pressure cooker environment especially during bi-weekly retention meetings. They have recently added more layers to management, passing over people with many years experience for people who have no idea what they are doing. They take account executives and promote them to regional underwriting managers if for no other reason, they are cheap labor not qualified managers. Most of the processing work is done in Leawood Kansas, the people are worked like dogs and still can't get the job done. These poor people cry because of the stress they are under, managements answer is give them more work. It is very cheap in Leawood, Kansas to find employees but this is the new mentality at Philadelphia insurance. Most of everybody else's job is answering questions why someone else isn't doing their jobs. It was a great place when the Maguires owned the company but now it's like any other Japanese company, mass production for cheap labor. Most of the jobs pay at least $20,000 less than the rest of market is paying. Upper management is a joke, majority of them don't understand insurance. Do yourself a favor and don't work at this company even though there is always job openings due to high turnover

    Advice to ManagementAdvice

    Your employees are miserable, the majority of them are looking for other jobs. You have created a sweatshop in your quest to impress your Japanese boss. All you care about is how well your region performs compared to rest of country, you don't care about the employees. How about instead of adding all the
    micro-management layers, you add qualified people to do the jobs instead of babysitters. While your at it share some of your large bonus instead of the tiny bonus you have the nerve to give all the hardworking employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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